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Viva Heavens by Wyndham, A Trademark All Inclusive

4.0 star property
All-inclusive property with 5 restaurants and fitness centre

Photo gallery for Viva Heavens by Wyndham, A Trademark All Inclusive

Outdoor wedding area
Property video
Outdoor pool, open 6:00 AM to 7:00 PM, free pool cabanas, pool umbrellas
5 restaurants, breakfast, lunch, dinner served; international cuisine
Breakfast meal

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking included
The current price is AU$530
includes taxes & fees
7 Nov - 8 Nov

Explore the area

View map
Playa Dorada Complex, Puerto Plata, 570000
  • Place, Playa Dorada Golf Course
    ‪1 min walk‬
  • Place, Playa Dorada
    ‪1 min drive‬
  • Place, Embassy of the United States Dominican Republic
    ‪8 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪71 min drive‬

Room options

View all photos for Room Superior

Minibar, in-room safe, individually decorated, individually furnished

Room Superior

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • Sleeps 4

View all photos for Room Junior

Minibar, in-room safe, individually decorated, individually furnished

Room Junior

  • 49 sq m
  • Sleeps 4

View all photos for Bliss 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Bliss 1 king size bed, non-smoking

7.8 out of 10
Good
(8 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 2 queen size beds, non-smoking.

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 2 queen size beds, non-smoking.

7.8 out of 10
Good
(28 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amnesia 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 1 king size bed, non-smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Amnesia 2 queen size beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 2 queen size beds, non-smoking

7.4 out of 10
Good
(8 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Nirvana 1 king size bed, handicapped accessible, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, handicapped accessible, non-smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for All Together Several beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

All Together Several beds, non-smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

About the area

Puerto Plata

An all-inclusive stay in Puerto Plata awaits you at Viva Heavens by Wyndham, A Trademark All Inclusive. You'll be steps from Playa Dorada Golf Course and 4.2 km (2.6 mi) from Lorilar Ranch. Highlights at this beachfront property include 5 restaurants, an outdoor swimming pool and free self-parking. .A day of pampering can include massages, body wraps and mani/pedis. The buffet restaurant, V Kitchen, serves international cuisine and is open for breakfast, lunch and dinner. At the property's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and outdoor tennis court. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. There's also limited parking, along with the convenience of car rentals on site. .With a stay at this 4-property class Playa Dorada property, you'll be 6.8 km (4.3 mi) from Amber Museum.

What's nearby

  • Playa Dorada Golf Course - 1 min walk - 0.2 km
  • Playa Dorada - 1 min drive - 0.4 km
  • Malecón De Puerto Plata - 8 min drive - 6.8 km
  • Embassy of the United States Dominican Republic - 8 min drive - 7.1 km
  • Fort San Felipe - 9 min drive - 7.8 km

Getting around

  • Puerto Plata (POP-Gregorio Luperon Intl.) - 22 min drive

Restaurants

  • ‪El Mercado Restaurant - ‬3 min drive
  • ‪Iberostar Costa Dorada Lobby Bar - ‬3 min drive
  • ‪Ristorante Passatore - ‬3 min walk
  • ‪Ibero bar - ‬3 min drive
  • ‪V Heavens Rosmarino - ‬9 min walk

About this property

Viva Heavens by Wyndham, A Trademark All Inclusive

All-inclusive property with 5 restaurants and fitness centre
Viva Heavens by Wyndham, A Trademark All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viva Heavens by Wyndham, A Trademark All Inclusive offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at Viva Heavens by Wyndham, A Trademark All Inclusive. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Puerto Plata property.

  • 180 guestrooms or units
  • 3 levels
  • 5 dining venues
  • Built in 2015
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Viva Heavens by Wyndham, A Trademark All Inclusive offers 180 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and hairdryers. This Puerto Plata property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs and body treatments.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Blend
  • Puebla 222
  • Rosmarino
  • Sofrito
  • V Kitchen

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Fitness classes
  • Gym
  • Kayaking
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Rowing/canoeing
  • Sailing
  • Snorkelling

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 2015
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests at this property also have access to the resort facilities of neighbouring property Viva Tangerine By Wyndham.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Heavens by Wyndham, A Trademark All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Pool access available from 6:00 AM to 7:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Viva Heavens by Wyndham, A Trademark All Inclusive?

Viva Heavens by Wyndham, A Trademark All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viva Heavens by Wyndham, A Trademark All Inclusive?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at Viva Heavens by Wyndham, A Trademark All Inclusive on 7 Nov 2025 start from AU$529.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viva Heavens by Wyndham, A Trademark All Inclusive?

Yep, Viva Heavens by Wyndham, A Trademark All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Viva Heavens by Wyndham, A Trademark All Inclusive?

Yep, Viva Heavens by Wyndham, A Trademark All Inclusive is a short 7-minute walk from Playa Dorada. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Viva Heavens by Wyndham, A Trademark All Inclusive?

There's no onsite spa, but this property does offer services like body wraps and body scrubs.

Does Viva Heavens by Wyndham, A Trademark All Inclusive have a pool?

Viva Heavens by Wyndham, A Trademark All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 7:00 PM.

What luxury perks are available at Viva Heavens by Wyndham, A Trademark All Inclusive?

Viva Heavens by Wyndham, A Trademark All Inclusive features an outdoor pool, free pool cabanas and 5 restaurants.

Is Viva Heavens by Wyndham, A Trademark All Inclusive family-friendly?

You bet! With amenities such as laundry facilities and an outdoor tennis court, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Viva Heavens by Wyndham, A Trademark All Inclusive is a hit with families.

Is there a free airport shuttle available at Viva Heavens by Wyndham, A Trademark All Inclusive?

No, Viva Heavens by Wyndham, A Trademark All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Viva Heavens by Wyndham, A Trademark All Inclusive?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viva Heavens by Wyndham, A Trademark All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Viva Heavens by Wyndham, A Trademark All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Viva Heavens by Wyndham, A Trademark All Inclusive?

There is a golf course next to Viva Heavens by Wyndham, A Trademark All Inclusive.

Reviews

Viva Heavens by Wyndham, A Trademark All Inclusive Reviews

7.4

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 357 out of 1000 reviews
Rating 8 - Good. 272 out of 1000 reviews
Rating 6 - Okay. 173 out of 1000 reviews
Rating 4 - Poor. 92 out of 1000 reviews
Rating 2 - Terrible. 106 out of 1000 reviews

Reviews

2/10 Terrible

Manny

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing worthy was the stunning view of the beach, other than that everything else was not as expected. Many of the guest that were there were not polite and respectful, the pool was filthy and dirty not to mention that the filter stopped working and they never warned anyone about the situation. My family vacation was completely ruined and we asked for a refund the first night we were there but they gave us a run around it looks like they had an answer to everything we needed to say.
Stayed 3 nights in Aug 2025

10/10 Excellent

Elmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic experience staying at this hotel. One of the standout highlights was the excellent local food offered—fresh, flavorful, and a true taste of the region. It made every meal something to look forward to. The staff was incredibly friendly and serviceable, always ready to help with a smile. From check-in to check-out, their hospitality made me feel genuinely welcome and well cared for. The location is also a big plus—conveniently situated and just a short walk to the beach, which made it easy to enjoy both the sea and nearby attractions. If you're looking for a comfortable place with authentic local cuisine, warm staff, and beachside access, this is a perfect choice. Highly recommend!
Stayed 3 nights in Jul 2025

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is not a lot options with the food at all
Stayed 3 nights in Jul 2025

8/10 Good

Carina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 3 nights in Jul 2025

2/10 Terrible

Yanery

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are extremely outdated and unsanitary. The food options are very, very limited. Many times there are just scraps of food to be found and whatever food you do find is cold, undercooked, and not edible. Customer service is nonexistent. The entire place needs a major overhaul. I was scheduled to stay for a total of seven nights and had to check out early after just one night there. That’s how bad the hotel is.
Stayed 7 nights in Jul 2025

8/10 Good

Felix

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It's very peaceful
Stayed 3 nights in Jul 2025

6/10 Okay

yiralid

Liked: Staff & service
Stayed 2 nights in Jul 2025

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It lacked options of things to do for everyone throughout the day. The buffet restaurant was pretty good. Lacked enough staff to provide drinks for each meal. The Mexican restaurant was pretty good. I expected more since it did require a reservation.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inolvidables vacaciones en Puerto Plata.

La experiencia fue de las mejores. Tanto el hotel, como la playa, la comida y el trato del personal fue excelente. Muy recomendable y de seguro volveré en otra ocasión.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mildred Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating
Stayed 7 nights in Jul 2025

10/10 Excellent

Doreen

Stayed 1 night in Jul 2025

4/10 Poor

Daniel

Travelled with family
Liked: Room comfort

No me gusto

Es trankilo pero los servicio son pésimo poca variedad de vevida
Stayed 3 nights in Jul 2025

10/10 Excellent

Jackson

Stayed 3 nights in Jul 2025

6/10 Okay

salvador, boston

Liked: Cleanliness, staff & service, property conditions & facilities
Its small and walkable. Between 11 am and 4pm its too hot around the large pool area.
Stayed 2 nights in Jul 2025

2/10 Terrible

Joel

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

4/10 Poor

Miguel, Stratford

Travelled with family
Disliked: Amenities
Evelyn the manager was great, but unfortunately food was horrible and most people didn’t care. I was expecting a very relaxing time and my wife almost had an asthma attack. Room very humid and the air condition was really bad. I was trying to get a refund and leave earlier but I knew the cancellation policies were not good for me and Evelyn changed our mind and got a different room and it was perfect for us. But the whole experience wasn’t good and it wasn’t cheap either for a family of 4. I can get a 5 star hotel in Punta Cana for the same price. The beach is another story. It is so beautiful and peaceful, that you don’t think you’re in that hotel. Playa Dorada is so beautiful and they should get that place back in the map. Definitely not coming back to this hotel and I don’t recommend it either.
Stayed 2 nights in Jul 2025

10/10 Excellent

Karley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort was exactly what I was looking for. I was looking for a small resort to take my kids on their first international trip. The staff was very friendly and helpful, lots of games and activities, and it wasn’t over crowded. Everything was clean, reservations were easy to come by, and I never had a hard time finding a good seat by the pool or the beach.
Stayed 5 nights in Jul 2025

10/10 Excellent

Gregor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service and great food.
Stayed 7 nights in Jul 2025

6/10 Okay

Marisol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. The pool are was nice. The staff is friendly. The food is not great. The beach is a long walk away.
Stayed 1 night in Jul 2025

10/10 Excellent

Kasana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Jul 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great food at the Ala cart restaurants!

Property was very clean and modern. Very good nightly entertainment and pool areas. My only complaint is that the beach is a long walk from the common areas.
Stayed 5 nights in Jun 2025

6/10 Okay

Lizette, sunnyside

Travelled with family
Disliked: Amenities, property conditions & facilities
It’s an old property the staff is very very nice but the hotel needs a renovation, it’s old the pool is very small and there were mosquitoes inside the room.
Stayed 3 nights in Jul 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoy beach, night event,good food, the employees are very friendly and the facility is very clean, we have not complaing
Stayed 3 nights in Jul 2025

10/10 Excellent

Clyde, REYNOLDSBURG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Marino

Travelled with family
Liked: Property conditions & facilities
The property and around the property is nice and beautiful but the resort is small and the stuff is limited,the buffet restaurant is very small and they have not much selection of food,the food it’s okay but I can not say that the food is great because it’s not.
Stayed 2 nights in Jun 2025