8/10 Good
Diane
Travelled with family and small children
10 Feb 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So the good first: what a beautiful resort! It is right on the beach with amazing trees and shade, very beautiful courtyard with huge swimming pool, an abundance of delicious food and more beverages than you can drink! Everything was so clean, spotless! The ground was beautifully maintained. Very nice and helpful staff (except our bellhop was insanely rude, all others were fantastic). We really liked a few of the staff and had a good time laughing and talking with them. The Japanese restaurant was amazing! The staff and cooks were so full of energy and had so much fun with everyone we laughed so much and the food was incredible!!!
…now the bad: our room smelled so bad the entire trip, like mold/mildew, like the A/C wasn’t clean, no matter how much I aired out our room the smell persisted. It made my time in the room not so pleasant. Also, we had a room on the outer side of the resort, so from our balcony the view was so trashy and loud because we were facing the neighboring resort kitchen or something, and the balcony air smelled like sewage a few of the days (not sure what that was about). Normally I love sitting on a balcony and reading, but this was not pleasant because of the constant noises (literally 24 hours a day it was so loud we couldn’t even let the sliding door open!)
So, all in all it was a nice resort, I just wish our room didn’t stink so bad! I can live with the crappy view, but I hated being in my room and had difficulty sleeping it smelled that bad!
Diane
Stayed 7 nights in Feb 2024