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Laguna Shores Resort

3.0 star property
Family-friendly fun on the beach, with 2 outdoor pools

Photo gallery for Laguna Shores Resort

Private beach, white sand, free beach cabanas, sun-loungers
Family Condo, 2 Bedrooms, Balcony, Sea View | Terrace/patio
Family Villa, 2 Bedrooms, Balcony, Ocean View
Family Condo, 2 Bedrooms, Balcony, Sea View | Private kitchen
Family Condo, 3 Bedrooms, Balcony, Sea View | Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Spa
  • Hot tub
  • Housekeeping
  • Gym
The current price is AU$171
includes taxes & fees
29 June - 30 June

Explore the area

Map
1 Laguna Shores, Puerto Peñasco, SON, 83550
  • Bonita Beach
    ‪19 min drive‬
  • El Malecón
    ‪25 min drive‬
  • Mirador Beach
    ‪25 min drive‬

Room options

View all photos for Standard Single Room, 1 King Bed, Balcony, Pool View

Standard Single Room, 1 King Bed, Balcony, Pool View

Standard Single Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
  • 28.90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Villa, 3 Bedrooms, Patio, Ocean View

Family Villa, 3 Bedrooms, Patio, Ocean View

Family Villa, 3 Bedrooms, Patio, Ocean View

Highlights

Furnished balcony or patio
Garden
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 167 sq m
  • Lagoon view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Condo, 1 Bedroom, Balcony

Family Condo, 1 Bedroom, Balcony

Family Condo, 1 Bedroom, Balcony

Highlights

Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 61 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 2 Queen Beds, Pool View

Standard Double Room, 2 Queen Beds, Pool View

Standard Double Room, 2 Queen Beds, Pool View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
Down duvet
  • 28.90 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Studio, 1 Queen Bed with Sofa bed, Non Smoking, Corner

Superior Studio, 1 Queen Bed with Sofa bed, Non Smoking, Corner

Superior Studio, 1 Queen Bed with Sofa bed, Non Smoking, Corner

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
Down duvet
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Single Room, 1 King Bed, Hot Tub, Pool View

Standard Single Room, 1 King Bed, Hot Tub, Pool View

Standard Single Room, 1 King Bed, Hot Tub, Pool View

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
  • 28.90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Penthouse, 2 Bedrooms, Balcony, Beach View

Family Penthouse, 2 Bedrooms, Balcony, Beach View

Family Penthouse, 2 Bedrooms, Balcony, Beach View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
Pillow-top bed
  • Beach view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Condo, 2 Bedrooms, Balcony, Sea View

Family Condo, 2 Bedrooms, Balcony, Sea View

Family Condo, 2 Bedrooms, Balcony, Sea View

Highlights

Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 98 sq m
  • Beach view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Condo, 3 Bedrooms, Balcony, Sea View

Family Condo, 3 Bedrooms, Balcony, Sea View

Family Condo, 3 Bedrooms, Balcony, Sea View

Highlights

Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 102 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Villa, 2 Bedrooms, Balcony, Ocean View

Family Villa, 2 Bedrooms, Balcony, Ocean View

Family Villa, 2 Bedrooms, Balcony, Ocean View

Highlights

Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 153 sq m
  • Lagoon view
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

About the area

Puerto Peñasco

A family-friendly stay in Puerto Peñasco awaits you at Laguna Shores Resort. You'll be 14.7 km (9.1 mi) from Bonita Beach and 15.7 km (9.7 mi) from Rodeo Drive Cholla Mall Curios. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa and a private beach. .A day of pampering can include massages and facials along with aromatherapy and reflexology. The fine-dining restaurant, Infusion del Golf, serves Mexican cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Enjoy the gym, outdoor tennis court, Hot tub and kids' swimming pool. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and free use of bicycles. There's also the convenience of free self parking. .Places within a 30-minute drive of this 3-property class Laguna Shores hotel include El Malecón and Competition Hill.

What's nearby

  • Bonita Beach - 19 min drive - 16.6 km
  • Rodeo Drive Cholla Mall Curios - 20 min drive - 16.6 km
  • El Malecón - 25 min drive - 21.9 km
  • Plaza del Malecón - 25 min drive - 21.9 km
  • Mirador Beach - 25 min drive - 21.5 km

Restaurants

  • ‪Wrecked at the Reef - ‬22 min drive
  • ‪Diegos Tiki Bar - ‬19 min drive
  • ‪Banditos - ‬18 min drive
  • ‪JJ's Cantina - ‬25 min drive
  • ‪Xochitl's Cholla Café - ‬25 min drive

About this property

Laguna Shores Resort

Family-friendly fun on the beach, with 2 outdoor pools
Step outside to unwind on the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Laguna Shores Resort, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts and a hot tub. Free self parking is available. A complete renovation of Laguna Shores Resort was completed in March 2021.

Smoking is allowed in designated areas at this 3-star Puerto Peñasco hotel.

  • 25 guestrooms or units
  • 2 levels
  • 6 buildings
  • Built in 2004
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (limited hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Laguna Shores Resort offers 25 accommodations with complimentary bottles of water and a hairdryer. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 55-inch Smart televisions come with cable channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Infusion del Golf

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Outdoor tennis court
  • Paddleboard
  • Playground
  • Shopping
  • Snorkelling
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Wine tasting room
  • Wine tours
  • Winery release events

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Grocery/convenience store
  • Living room
  • Mini golf
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Grocery/convenience store
  • Hair salon
  • Limited-hour front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In the mountains
  • On a private beach
  • On the bay
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 6 buildings
  • Built in 2004
  • Designated smoking areas (fines apply)
  • Renovated entire property - March 2021
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [Laguna Shores Resort Security Booth]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Laguna Shores Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. Parties and events are allowed on site. Long-term renters welcome. For guests' safety, the property includes a smoke detector and a security system in all accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Laguna Shore Resort Puerto Penasco
Laguna Shore Puerto Penasco
Laguna Shores Resort Hotel
Laguna Shores Resort Puerto Peñasco
Laguna Shores Resort Hotel Puerto Peñasco

Frequently asked questions

Is parking available at Laguna Shores Resort?

Yep, Laguna Shores Resort has a free self car park.

How much does it cost to stay at Laguna Shores Resort?

As of 18 June 2025, prices found for a 1-night stay for 2 adults at Laguna Shores Resort on 29 June 2025 start from AU$170.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Laguna Shores Resort?

The closest beach to Laguna Shores Resort is Bonita Beach (9.1 km).

Is there a spa on site at Laguna Shores Resort?

Yep, there is an onsite spa at Laguna Shores Resort. You'll enjoy heaps of services like facials and body treatments.

Does Laguna Shores Resort have a pool?

Laguna Shores Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at Laguna Shores Resort?

Laguna Shores Resort features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds and premium bedding.

What makes Laguna Shores Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Laguna Shores Resort.

Is Laguna Shores Resort family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Laguna Shores Resort is a hit with families.

Is there a free airport shuttle available at Laguna Shores Resort?

No, Laguna Shores Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Laguna Shores Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Laguna Shores Resort?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Laguna Shores Resort?

No, pets and service animals are not allowed.

Laguna Shores Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 387 out of 800 reviews
Rating 8 - Good. 172 out of 800 reviews
Rating 6 - Okay. 104 out of 800 reviews
Rating 4 - Poor. 52 out of 800 reviews
Rating 2 - Terrible. 85 out of 800 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Blanca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and affordable definitely recommended. My family and I had a great time.
Stayed 3 nights in Mar 2025

2/10 Terrible

Juan, Lakeside

Stayed 2 nights in Mar 2025

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. It was our first time visiting the area and they were very accommodating in answering questions and providing recommendations.
Stayed 2 nights in Mar 2025

8/10 Good

Treasure

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like the fact that the property is safe & quiet.
Stayed 2 nights in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Water treatment

Make sure to run the water a few minutes for the jacuzzi, the water seems yellowish, but front desk assured us it because of the water treatment system
Stayed 1 night in Feb 2025

10/10 Excellent

Isac

Liked: Amenities
Great place
Stayed 3 nights in Feb 2025

4/10 Poor

Anis

Stayed 5 nights in Dec 2024

10/10 Excellent

rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

SUSAN

Travelled with family
Disliked: Property conditions & facilities, room comfort

Big disappointment from our last stay

Cold showers . Colder swimmng pools Maid chatting outside our door first thing in the morning. Heater kept turning off we has to use towels to keep warm. Price in the restraunt over the top for what you got. Breakfast was good. It was a big disappointment
Stayed 3 nights in Dec 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet safe great for weekend relaxing close by nightlife
Stayed 2 nights in Dec 2024

8/10 Good

Alcinda

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Mario

The bed wasn’t the best
Stayed 4 nights in Nov 2024

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a short but lovely getaway here for my birthday and I was wonderfully impressed! The food at Infusion del Golfo is great, the service across all areas of the resort is top-notch and the villa we stayed in was absolutely lovely. And it's just beautiful, an easy drive into Rocky Point itself but nice and quiet and safe and private if you don't want to venture too far.
Stayed 2 nights in Nov 2024

8/10 Good

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service
The room was too cold, there wasn't hot water for the shower, the main pool and hot tub was far from the room. However, the room felt safe, and the staff was friendly.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Enka

Stayed 3 nights in Oct 2024

2/10 Terrible

Jennifer

Travelled with family
Disliked: Staff & service, amenities
This property is definitely a tourist trap full of newly build or homes being built to possibly catch your interest to purchase, definitely not a resort!!! Images of property and where you stay is not as shown or advertised. The "beach front " property or should I say marsh from property, is far from any thing of convenience. To get to an actual beach or food is Abt 30. The check in at first was great, people nice, until we let them know we weren't staying after all, and would like refund , 360 attitude change from the gentleman, whom got angry and was well the description said this and I was like. I and showed him , well it said that and I wa alike no and showed him what's on Expedia com. The young lady was nice and felt bad. Someone who just checked in early said they were leaving as well. We asked if can receive refund because of false advertisement and they stated we had to go through Expedia. Which we have reached out but haven't heard back.
Stayed 2 nights in Oct 2024

10/10 Excellent

Angelica, Perris

Stayed 3 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Value

This hotel is a few changes away from being absolutely awesome. Great value overall from room to restaurant. The place does look like the pictures. The pool is nice, but not heated (great in summer, a little chilly in October). The beach is extremely tide dependent, and can right outside the resort or miles away in the low tide. Great for collecting shells or sea creatures, we found a beautiful sandy beach just a short walk north during the high tide. It's a little remote, but a good value overall.
Stayed 2 nights in Oct 2024

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home

7th time here. Just as good as the first. Staff is like family now
Stayed 2 nights in Oct 2024

10/10 Excellent

Viva La

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool needs a little work, but other then that the property is beautiful and the staff is amazing, and so nice.
Stayed 2 nights in Oct 2024

8/10 Good

Karina

Stayed 3 nights in Aug 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is mainly for adults wanting peace and quiet. Not to much to do and town is about 15 min away. It’s quiet and very well manicured with only a few things to do. Mainly relax. We enjoyed it very much.
Stayed 3 nights in Sep 2024

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

2/10 Terrible

Yatta

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, I ended up leaving the first night we got there. My friends and I didn’t stay at this place, we ended up getting a different place call Playa Bonita which was wayyyyyyy better. First thing first, the place is far away from everything! It’s approximately 25-30mins away from bars, restaurants, activities, entertainments… Secondly, the staff were very rude and inconsiderate. There’s one elevator and I asked for my room to be on the 1st floor due to my friend and I having health issues/knees problems, and the staffs at the front desk rudely dismissed us and weren’t considerate of our request. Thirdly, we managed to check out the room and the room were not as describe. Different in person than on the internet/Expedia. We stayed in the room for about an hour looking for another location to book, and while in the room, we noticed mosquitoes and flies flying around the room. The room also didn’t have a microwave, dirty windows and beds pillow cases and sheets were dirty. And lastly, when we turn in the sink water, it was coming out brown. Overall, this place was not suitable for our stay and we ended up leaving after we found a different place to stay, which was Playa Bonita Resort. Top tier service at Playa Bonita. Loved everything about it!
Stayed 3 nights in Aug 2024