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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Luxury resort on the beach, with 9 outdoor swimming pools

Choose dates to view prices

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
On the beach, white sand, kayaking
Premium bedding, minibar, in-room safe, desk
Food and drink
Lobby sitting area
Reviews
8.2

Very good

Popular amenities

  • Hot tubHot tubHot tub
  • Spa
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • All-inclusiveAll-inclusiveAll-inclusive
  • RestaurantRestaurantRestaurant

Check out the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Popular LocationPetempich Bay1 min walk
  • Popular LocationPuerto Morelos Town Square19 min drive
  • Popular LocationPuerto Morelos Beach23 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive

Room options

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Tropical View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Tropical View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Private bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Run of the House

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Private bathroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Hyatt Ziva Riviera Cancun - All Inclusive. You'll be steps from Petempich Bay and 2.9 km (1.8 mi) from Puerto Morelos Beach. Highlights at this all-inclusive resort include 10 restaurants, 9 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Miyako, serves Asian cuisine. With 3 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the on-site free water park, free kids' club and 24-hour gym. Plus you'll find free Wi-Fi in public areas, a hot tub and a sauna. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4.5-property class Puerto Morelos resort include Moon Palace Golf Club and Puerto Morelos Town Square.

What's nearby

  • Petempich Bay - 1 min walk
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Ojo de Agua Beach - 31 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • The Reef - 17 min drive
  • Preferred Club Bar - 7 min drive
  • Fresca Bar - 17 min drive
  • La Petit Creperie - 17 min drive
  • Preferred Club Lounge - 16 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury resort on the beach, with 9 outdoor swimming pools
Hyatt Ziva Riviera Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hyatt Ziva Riviera Cancun - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this resort measures 51000 square feet (4738 square metres) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury Hyatt Ziva Riviera Cancun - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Cancun - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos resort.

  • 438 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 51000 sq ft of conference space
  • 4738 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, designer toiletries and complimentary toiletries.

This Puerto Morelos resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free water park access
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • In-room accessibility
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Designated smoking areas
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony/patio

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Riviera Cancun - All Inclusive?

Hyatt Ziva Riviera Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?

As of 15 May 2024, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on 19 May 2024 start from AU$589.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Ziva Riviera Cancun - All Inclusive?

Yep, Hyatt Ziva Riviera Cancun - All Inclusive has a free self car park.

Are there any beaches close to Hyatt Ziva Riviera Cancun - All Inclusive?

Yep, Hyatt Ziva Riviera Cancun - All Inclusive is a short 1-minute walk from Petempich Bay. Fun beach activities include kayaking. You can also find water sports equipment.

Is there a spa on site at Hyatt Ziva Riviera Cancun - All Inclusive?

Yep, there is an onsite spa at Hyatt Ziva Riviera Cancun - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hyatt Ziva Riviera Cancun - All Inclusive have a pool?

Yep, and guests recommend it! Hyatt Ziva Riviera Cancun - All Inclusive has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hyatt Ziva Riviera Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hyatt Ziva Riviera Cancun - All Inclusive?

Hyatt Ziva Riviera Cancun - All Inclusive features 3 poolside bars, 9 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Hyatt Ziva Riviera Cancun - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Ziva Riviera Cancun - All Inclusive.

Is Hyatt Ziva Riviera Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and supervised childcare, it's no surprise that Hyatt Ziva Riviera Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hyatt Ziva Riviera Cancun - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Hyatt Ziva Riviera Cancun - All Inclusive serve breakfast?

Sure does, free buffet breakfast is offered daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Hyatt Ziva Riviera Cancun - All Inclusive?

No, Hyatt Ziva Riviera Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Riviera Cancun - All Inclusive?

Relax with a coldie at the 3 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Riviera Cancun - All Inclusive?

No, only service animals are allowed.

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 421 out of 862 reviews" "
Rating 8 - Good. 222 out of 862 reviews" "
Rating 6 - Okay. 106 out of 862 reviews" "
Rating 4 - Poor. 52 out of 862 reviews" "
Rating 2 - Terrible. 61 out of 862 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was incredible. A big shout out to employees Alberto at the pool, Eduardo at the lobby bar, Erick at the off court ball, and Ramon at the French restaurant these individuals were top tier! The only downside we had was the pool water was cold all week. Other than that, great trip.
Stayed 7 nights in Feb 2024

10/10 Excellent

Tommy Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pools and how they were not to crowded. I also love having everything paid in advance not having to worry about spending during the trip. The Hyatt did not skimp on food and drinks. I enjoyed my vacation.
Stayed 5 nights in Feb 2024

4/10 Poor

Kevin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The prior request to put the two reserved rooms together was ignored. When checking they advised to come back the following day to move the rooms but on the second day, the front desk told us that nothing was noted and that I was wrong. Overall the staff looked unhappy and they were not friendly at all. The hot tub in the room was disgusting and it was not a pleasant stay. It definitely did not feel like they were part of Hyatt.
Stayed 3 nights in Feb 2024

8/10 Good

Robbert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice medium sized all inclusive. Food was average. Staff was great. Not a beach destination.
Stayed 4 nights in Feb 2024

8/10 Good

David Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was very clean and entertainment was decent. The food wasn't good and there were bugs in the clams. The spa questioned that we were even staying there when we charged to the room and had to go to the front desk to get it straightened out and not even an apology. Average at best, but the food wasn't good at all
Stayed 4 nights in Feb 2024

10/10 Excellent

TAEHWAN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 3 nights in Feb 2024

10/10 Excellent

Mazhar Iqbal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Ayman

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Nadia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have traveled to Cancuna many times but this was the worst hotel I have ever stayed in. My first and last stay is at Hayat Ziva Riviera Hotel. The staff is uninformed and unprofessional. They ignore the customer's requests. When you first enter the hotel you can feel that they are not professional. As for food, they have very limited restaurants and the food was terrible. They charge extra for many dishes on the menu. This is the first time I encountered such a situation in an all-inclusive hotel. Food portions are very small. room service was terrible. I wanted milk for my baby, I called 5 times. It came 3 hours later. If you like swimming in the sea, you cannot do this due to the rocks and shallowness of the sea. You can't even walk on the sea. It has an absolutely terrible beach. The beach is like a swamp. The pool is very small and shallow. Pool cleaning is not sufficient. If you like wild nature, you can see raccoons and cats inside the hotel in the evenings. I definitely do not recommend it. Even if it's free, I definitely don't think I'll come again. Do not believe that it is a 4.5 star hotel, in my eyes it is a half star hotel.

8/10 Good

Victoria

Stayed 7 nights in Feb 2024