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Hyatt Ziva Riviera Maya - All Inclusive

Luxury property on the beach, with 9 outdoor pools

Where to?

Dates

August 2025

September 2025

Couples treatment room(s), body treatments, hydrotherapy, aromatherapy

5 bars/lounges, 3 poolside bars, swim-up bar

Overview
Rooms
Location
Policies

Popular amenities

Pet-friendly
Bar

includes taxes & fees

24 Aug - 25 Aug

Explore the area

Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

Petempich Bay
‪6 min drive‬
Puerto Morelos Beach
‪7 min drive‬
Puerto Morelos Town Square
‪10 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪28 min drive‬

Room options

1 bedroom, premium bedding, minibar, in-room safe

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Park view
Sleeps 5
1 King Bed

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Park view
Sleeps 5
2 Double Beds

Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sea view
Sleeps 4
1 King Bed

Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sea view
Sleeps 4
2 Double Beds

Junior Suite Pool View King

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sleeps 4
1 King Bed

Junior Suite Pool View Double

Good

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sleeps 4
2 Double Beds

Junior Suite Double

Good

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sleeps 4
2 Double Beds

Tropical View Junior Suite Double

Excellent

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sleeps 4
2 Double Beds

Junior Suite King

Excellent

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sleeps 3
1 King Bed

Tropical View Junior Suite King

Good

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sleeps 4
1 King Bed

Club Master Suite

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

Ocean view
Sleeps 4
1 King Bed

Club Ocean Front Master Suite

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Sofa bed - king

Ocean view
Sleeps 4
1 King Bed

Ocean Front Junior Suite King

Exceptional

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sea view
Sleeps 4
1 King Bed

Ocean Front Junior Suite Double

Excellent

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sea view
Sleeps 4
2 Double Beds

Ocean View Junior Suite King

Very good

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sea view
Sleeps 4
1 King Bed

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sea view
Sleeps 4
2 Double Beds

Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio

Air conditioning

Dining table

Smart TV

Renovated in 2021

Premium bedding

Ceiling fan

Separate bedroom

Partial ocean view
Sleeps 2
1 King Bed

Suite Junior with Ocean View

Ocean view
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Junior with Garden View

Sleeps 4
2 Queen Beds

Suite Master

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Junior with Ocean View

Ocean view
Sleeps 4
2 Queen Beds

Suite Junior

Sleeps 3
1 King Bed and 1 Single Sofa Bed

Suite Junior with Ocean View

Ocean view
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Master with Ocean View

Ocean view
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Junior with Pool View

Sleeps 4
2 Queen Beds

Suite Junior with Ocean View

Ocean view
Sleeps 4
2 Queen Beds

Suite Junior with Ocean View

Ocean view
Sleeps 4
2 Queen Beds

Suite Master with Ocean View

Ocean view
Sleeps 2
1 King Bed

Suite Junior with Garden View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Junior with Ocean View

Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Junior

Sleeps 4
2 Double Beds

Suite Junior with Pool View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Hyatt Ziva Riviera Maya - All Inclusive. You'll be steps from Petempich Bay and 2.9 km (1.8 mi) from Puerto Morelos Beach. Highlights at this all-inclusive property include 10 restaurants, 9 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Miyako, serves Asian cuisine. With 3 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free water park and free kids' club. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a hot tub. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4.5-property class Puerto Morelos property include Moon Palace Golf Club and Xoximilco.

What's nearby

Petempich Bay - 6 min drive - 2.2 km
Puerto Morelos Beach - 7 min drive - 3.6 km
Crococun Zoo - 8 min drive - 4.9 km
Ojo de Agua Beach - 10 min drive - 6.4 km
Puerto Morelos Town Square - 10 min drive - 6.8 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

‪Market Cafe - ‬16 min drive
‪Sensai - ‬17 min drive
‪Preferred Club Lounge - ‬16 min drive
‪Casa del Mar - ‬17 min drive
‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Maya - All Inclusive

Luxury property on the beach, with 9 outdoor pools

Hyatt Ziva Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hyatt Ziva Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square metres) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury Hyatt Ziva Riviera Maya - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Maya - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

438 guestrooms or units

10 dining venues

3 bars by the pool

5 bars or lounges

51000 sq ft of conference space

4738 sq. m of conference space

Buffet breakfast (free)

Deli

Kid's club (free)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Conference space

Front desk (24 hours)

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Terrace

Gift shop

Beauty salon

Bellhop

Lift

Smoking in designated areas

Coffee shop

Swim-up bar

Hyatt Ziva Riviera Maya - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Spanish

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Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
10 restaurants
3 poolside bars
5 bars/lounges
A coffee shop/cafe
A swim-up bar
Couples/private dining
Snack bar/deli

Restaurants on site

Afthonia
Ki
Miyako
Rue de Rivoli
Vivace

Things to do

24-hour gym
9 outdoor pools
Arcade/game room
Children's pool
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Hot tub
Kayaking
Paddleboard
Pilates classes
Playground
Sauna
Steam room
Water sports equipment
Waterslide
Wine tasting room
Yoga classes

Family friendly

9 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Dining table
Free children's club
Free water park access
Lifeguards on site
Playground
Snack bar/deli
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

51,000 square feet of conference space

Outdoors

Beach towels
Beach umbrellas
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar in shower
Handrails in stairways
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchair-width doorways
Wheelchairs on site

Banquet hall
Designated smoking areas
Lifeguards
Renovated entire property - September 2021

Room amenities

Bedroom

Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Jetted bathtub
Rainfall showerhead
Separate bathtub and shower
Toothbrush and toothpaste
Towels provided

Entertainment

55-inch smart TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Free bottled water
Minibar

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets: MXN 1300 per pet, per day
Only dogs are allowed
Maximum 1 (weight limit: 22 lb per pet)
Food and water bowls are available

Children and extra beds

Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 1300 per pet, per day
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Riviera Maya - All Inclusive?

Hyatt Ziva Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Ziva Riviera Maya - All Inclusive?

As of 4 Aug 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Maya - All Inclusive on 24 Aug 2025 start from AU$452.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Ziva Riviera Maya - All Inclusive?

Yep, Hyatt Ziva Riviera Maya - All Inclusive has a free self car park.

Are there any beaches close to Hyatt Ziva Riviera Maya - All Inclusive?

Yep, Hyatt Ziva Riviera Maya - All Inclusive is a short 1-minute walk from Petempich Bay. Fun beach activities include kayaking. You can also find water sports equipment.

Is there a spa on site at Hyatt Ziva Riviera Maya - All Inclusive?

Yep, there is an onsite spa at Hyatt Ziva Riviera Maya - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hyatt Ziva Riviera Maya - All Inclusive have a pool?

Yep, and guests love it! Hyatt Ziva Riviera Maya - All Inclusive has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hyatt Ziva Riviera Maya - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hyatt Ziva Riviera Maya - All Inclusive?

Hyatt Ziva Riviera Maya - All Inclusive features 3 poolside bars, 9 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Hyatt Ziva Riviera Maya - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Ziva Riviera Maya - All Inclusive.

Is Hyatt Ziva Riviera Maya - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and supervised childcare, it's no surprise that Hyatt Ziva Riviera Maya - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hyatt Ziva Riviera Maya - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Hyatt Ziva Riviera Maya - All Inclusive serve breakfast?

You bet, guests adore the free buffet brekkie here! Offered daily between 7:00 AM and 11:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Hyatt Ziva Riviera Maya - All Inclusive?

No, Hyatt Ziva Riviera Maya - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Riviera Maya - All Inclusive?

Relax with a coldie at the 3 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Hyatt Ziva Riviera Maya - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Riviera Maya - All Inclusive?

Dogs are welcome at Hyatt Ziva Riviera Maya - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Hyatt Ziva Riviera Maya - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Poor

vikram

3 May 2025

Disliked: Staff & service

Stayed 4 nights in Apr 2025

8/10 Good

Glendon

Travelled with partner

29 Apr 2025

Liked: Staff & service, amenities, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Leslie James, Iselin

Travelled with family, Travelled with family and small children

29 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good experience for a family with very young kids. At first glance on arrival, there was a strong push towards other sales right after check-in. It wasn't something that I was surprised by, however it was frustrating to experience it after a tiring journey for a family with littles, prior to arriving there. Beyond that the experience was enjoyable. Property is well maintained. This is not a property with an extended beach front, and what little beach there is , is continuously being maintained by hardworking staff. Staff are usually great at providing or pointing to the right service or help needed.. Dining options were excellent, however we kept running into little issues like not being able to find plates, or specific cutlery missing to actually eat some of the foods available. Several on site restaurants other than the buffet have regional representations of foods, which for the most part are okay. The Japanese restaurant Miyako seemed severely lacking in this area. However the many other options make up for it. Pools are well maintained , and water slides are only partially working. There did not seem to be life vest options for kids but tubing is available for purchase from the store at a premium price. As a property overall, room service and maintenance were well doneand prompt. The property

Stayed 4 nights in Apr 2025

6/10 Okay

Helen

28 Apr 2025

Liked: Staff & service

Stayed 7 nights in Apr 2025

8/10 Good

Hieu

28 Apr 2025

Liked: Cleanliness, staff & service

We like the room is spacious with large washroom, balcony. The staffs are nice and friendly. The buffet foods are good but less variety. However, there are 5 or more dinning restaurants you can enjoy any days without limit. The room services (order food, drinks etc.) are great. The check-in and checkout processes are fast and easy. Amstar transfer services are very good. There are lacks of tropical fruits such as mango, soursop, instead of apples which we have alot in Canada. Although, there is no sandy beach, but the view is beautiful. The swimming pools are good, and some pools are nice and private. Overall, this is a good resort to try out.

Stayed 9 nights in Apr 2025

8/10 Good

Sylvianne

27 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We enjoyed our stay for the most part. The hotel front desk staff were able to accomodate our family of 6 with connecting rooms for extra cost. The hotel staff were very nice and professional. The lifeguards were also very good. The rooms were spacious and very nice looking. There are 3 things we were disappointed with : 1. noise from the room above us : we could hear the people moving furnitures upstairs. 2. the last night there were tractor noises coming from the beach from about 0100AM until late morning. 3. lastly they brought the buffet dinner outside the facility twice during the week and unless you bought an expensive bottle of wine to reserve a table, the wait time was too long and we couldn't get a table. Therefore we had to go to one of the restaurant where there was also wait time. This was extremely frustrating for a family with children who were hungry and ended up waiting for over 1 hour to sit down.

Stayed 5 nights in Apr 2025

10/10 Excellent

shuo

Travelled with family and small children

26 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like this place because it is a family fun for us, we don’t care about alcohol, we don’t expect expensive sea food and closed blue jelly sea, we care peaceful family environment, delicious like home made food, and enthusiastic staff, and lot of kids friendly activities

Stayed 6 nights in Apr 2025

10/10 Excellent

Sasha

Travelled with family

25 Apr 2025

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

The cleaner in the room didn't clean it well.Never wash the mirror ,nevar clean the tub,never tuch the floor in the toilet.Poor cleaning services,i can say terrible.But never forget to take the tip.Japanes restaurant the food was excellent,but our cook didnt make equal portion for everyone.Our kids get 5 peace meat and same veggies.It was disappointed.For 5 star property should more upgraded.They have the best and delicious food.

Stayed 8 nights in Apr 2025

4/10 Poor

carolina

25 Apr 2025

Stayed 4 nights in Apr 2025

8/10 Good

Elisabeth Anne

Travelled with family

24 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice clean hotel. The beach is very little and rocky though making it impossible to play in the ocean.

Stayed 4 nights in Apr 2025

8/10 Good

Darril

24 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Diana

24 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children, Travelled with partner

24 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

i like it the fact that there were a lot of food choices , enterteiment daily , good and friendly stuff , pritty much everything was super nice

Stayed 7 nights in Apr 2025

8/10 Good

Lorraine

23 Apr 2025

Stayed 6 nights in Apr 2025

4/10 Poor

Eric

Travelled with family

21 Apr 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

First of all, don't confuse this with the Hyatt Ziva Cancun, we've stayed at both, and they do not compare. The Riveria resort was very worn, dirty, and banquet/wedding focused. Three of the restaurants were closed the entire visit for private events with no prior notice, even at check-in. The food was fair, but each of the remaining restaurants were an ugly box with no theme, obviously set-up to convert to special events on short notice. Service was solid, and exceptional at times - very good service experience twice at steak restaurant. Pool water was cloudy most days with focus on pool events over comfort and relaxation of guests. It was disappointing to see so few guests tipping for soild or exceptional service. Management needs to recognize poor impressions with property condition, closed restaurants and cleanliness directly effects the strong staff in their wallet- at no fault of their own.

Stayed 4 nights in Apr 2025

2/10 Terrible

VIKAS

Travelled with family and small children

21 Apr 2025

Liked: Cleanliness

Disliked: Staff & service, amenities

This was one of the worst experiences we've had at a vacation resort. There were multiple issues throughout our stay: Dining: The wait time at the restaurants was consistently between 1 to 1.5 hours, which is extremely challenging for families with young children. The buffet, while an alternative, had a very limited menu, making it hard to find something suitable for everyone. In-room dining was equally disappointing—3 out of 4 times, the app failed to process our order. Additionally, the vegetarian options were minimal to non-existent. Limited Access: Our group vacationed alongside another large group, and as a result, about half of the resort's amenities were inaccessible to the rest of the guests. We were unable to use the beach chairs, umbrellas, or access certain areas of the property. This wasn’t a temporary inconvenience—it lasted all five days of our stay. Despite raising these concerns, the staff made no effort to resolve or even acknowledge them. It felt very unprofessional, especially from a brand like Hyatt. We paid full price for the resort but received access to only a portion of it. Many other guests expressed similar frustrations. Unfortunately, this experience has made it clear that we won’t be returning to any Hyatt resort in the future.

Stayed 4 nights in Apr 2025

6/10 Okay

John

Travelled with family

20 Apr 2025

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Apr 2025

6/10 Okay

Philipose, Philadelphia

Travelled with family and small children

20 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Pros: Meticulously clean facilities and rooms. Delicious food. Pools were a lot of fun for kids and adults alike. Poor: 1. Food allergy safety: They would ask if anyone in the party had a food allergy (nut in our case) but then proceeded to do absolutely nothing about that information. This includes waiters with limited knowledge of food ingredients, menus without allergen information and MOST FRUSTRATINGLY baked goods with no names or allergen information. We tried several times to waive a waiter/front staff to help with ingredient lists but to no avail. Made the buffet a tempting minefield for one of our kids. 2. Beach - rocky, minimal sand, full of sea algae. Best if you think of this location as without beach access. 3. SERVICE. When you are able to flag a staff member and ask for something, it was done with a smile and efficiency. However, do not expect anyone to stop by and ask you to refill your coffee or check if the food was ok. At one lunch, we waited 15 minutes with not even a hello or water at our table. 4. Private events: The property had a week long private event where the 2/3 outdoor, beach/pool side restaurants were off limits to others. This is not particularly fair for an all inclusive establishment. Why not allow others to use one of the other outdoor places to eat? This could have been handled much better. For example - private events took one of the many small pools and that didn't cause any issues. Overall - 2.5-3/5.

Stayed 4 nights in Apr 2025

2/10 Terrible

Neftali Medina, Stony Point

Travelled with family, Travelled with family and small children

19 Apr 2025

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

I love the Hyatt chain. This is the first Hyatt chain I did not enjoy. First off there is really no beach. The pictures are deceiving. The service was horrible. The food was terrible. We were served raw steak, we asked for medium. Two of the restaurants were closed for a private event so you were able to enjoy. No updates were given to warn you the restaurants were closed. Definitely would not be returning to this location.

Stayed 4 nights in Apr 2025

6/10 Okay

Jeffrey

Travelled with family

19 Apr 2025

While the staff is accommodating, property amenities, and food quality is average. This place is good for families; couples and families with teens should search elsewhere. The pool area is crowded so be prepared to lock down your spot by 7am.

Stayed 4 nights in Apr 2025

10/10 Excellent

Aja

19 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We thoroughly enjoyed our stay as a family. Food and dining experiences were excellent. Like the majority of the rooms on the first floor we had a pool right outside our room. The little kids pool area was perfect and they have huge water slides for older kids. Nighttime entertainment was also good and the staff were friendly and helpful. Buy/bring your own water floats (the big donut shaped ones for the water slides if you want).

Stayed 4 nights in Apr 2025

10/10 Excellent

Danyell

18 Apr 2025

Stayed 4 nights in Apr 2025

4/10 Poor

Myounglae

Travelled with family

17 Apr 2025

Liked: Cleanliness, amenities

Doesn’t have beach and private area separately which can not be accessible for normal visitors.

Stayed 4 nights in Apr 2025

2/10 Terrible

SAMIRAN

Travelled with family, Travelled with family and small children, Travelled with group

17 Apr 2025

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

significant issues stemming from a private events held throughout our stay. The primary complaint is the complete inaccessibility of main hotel amenities, which was not communicated prior to arrival or at check-in. This severely limited the our ability to utilize expected facilities and diminished the value of their stay. Further compounding the issue was the rude and inconsiderate behavior of the private event attendees towards other hotel guests. I was disappointed by the hotel staff's lack of intervention and support in addressing these interactions and the general inaccessibility of amenities, leading to a feeling that regular guests were disregarded. In addition to these major concerns related to several service failures: limited mocktail options (all had the same 3 drinks to choose) and unavailable snack items at all restaurants, consistently delayed room service orders, and excessive delays in receiving food orders at restaurants. These issues collectively resulted in a frustrating and disappointing experience that fell short of our expectations for a Hyatt hotel. I would definitely not recommend anyone .

Stayed 5 nights in Apr 2025

6/10 Okay

Clarita

16 Apr 2025

Stayed 6 nights in Apr 2025

Hyatt Ziva Riviera Maya - All Inclusive

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