2/10 Terrible
Verified traveller
1 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpardonable, the worst experience I've had
Worst experience in staying in a hotel, I cant believe how poor the condition is. The noise levels wear unbearable, thin floorboards and walls. I could hear the other guests alarms go off 3 days in a row. When they walked above, it was as if an elephant was walking above. The room which i was given was a floor above the restaurant, however I could hear the shouting and clapping of guests for an event they were hosting which lasted to 10pm.
Reception advised that dinner was being seved to 10pm, but when i went to the dining room I was refused to be served because of the event. Reception failed to communicate this and didnt know the event was going on, which meant I had to leave in the heavy rain to search for a restaurant that wasn't busy. The alternative as I was advised was to wait 2.5hrs to after 10pm to see if it was possible to be served post event.
On top of this, they dont practice sustainability. I used a soap once to wash my hands, when i entered the room after housekeeping attended, it was thrown away and replaced with a new packet to open. The toilet roll which was also full had been replaced with a new one.
The position if the window meant that guests in other rooms had full visibility into the room.
Additionally, I had to carry my own 23kg suitcase up a small flight of stairs as they faul to mention that after you go in the lift, the rooms have a small set of stairs. No offer to help provided.
Guests next door, shouted early with no regard for others.
Appaling.
Verified traveller
Stayed 3 nights in Apr 2025