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Hotel Palace Galapagos

3.0 star property
Beaux Arts hotel in Puerto Ayora with a restaurant

Photo gallery for Hotel Palace Galapagos

Exterior
Exterior
Restaurant
Superior Room
Family Suite, 2 Bedrooms, Kitchenette, Ground Floor | Living area

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Petrel 466 and Floereana, Puerto Ayora, 200102
  • Charles Darwin Research Station
    ‪12 min walk‬
  • Malecon
    ‪12 min walk‬
  • Playa de los Alemanes
  • Isla Baltra (GPS-Seymour)
    ‪72 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Furnished patio
Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Cable channels
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Cable channels
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, 2 Bedrooms, Kitchenette, Ground Floor

Family Suite, 2 Bedrooms, Kitchenette, Ground Floor

Family Suite, 2 Bedrooms, Kitchenette, Ground Floor

Highlights

Furnished patio
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Fridge
LCD TV
Separate bedroom
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Tower

Deluxe Room, 1 Bedroom, Bathtub, Tower

Deluxe Room, 1 Bedroom, Bathtub, Tower

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Separate bath and shower
Private bathroom
Cable channels
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

About the area

Puerto Ayora

At Hotel Palace Galapagos you'll be within just a 15-minute stroll of Las Grietas and Malecon. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .At the hotel's restaurant, you can grab a bite to eat. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning continental breakfast is served between 6:30 AM and 9:00 AM. There's also the convenience of a beach shuttle. .Sights within a 20-minute walk of this 3-property class Puerto Ayora hotel include Charles Darwin Research Station and Playa de los Alemanes.

What's nearby

  • Fishing Piers - 7 min walk - 0.6 km
  • Charles Darwin Research Station - 12 min walk - 1.0 km
  • Malecon - 12 min walk - 1.0 km
  • Las Grietas - 12 min walk - 1.0 km
  • Las Ninfas Lagoon - 12 min walk - 1.0 km

Getting around

  • Isla Baltra (GPS-Seymour) - 69 min drive

Restaurants

  • ‪El Muelle De Darwin - ‬6 min walk
  • ‪TJ Restaurant - ‬9 min walk
  • ‪Golden Prague Galapagos - ‬9 min walk
  • ‪Il Giardino - ‬7 min walk
  • ‪Tropical Bird - ‬8 min walk

About this property

Hotel Palace Galapagos

Beaux Arts hotel in Puerto Ayora with a restaurant
There's a restaurant on site, as well as a snack bar/deli. WiFi is free in public spaces. A library, tour/ticket assistance, and a garden are also featured at Hotel Palace Galapagos. You'll have access to the outdoor pool at a partner property.

This 3-star Puerto Ayora hotel is smoke free.

  • 1 building
  • 6 guestrooms or units
  • 2 levels
  • Built in 2013
  • Deli
  • Towels for the beach
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Garden
  • No smoking on site
  • Water dispenser
  • Dining venue
Hotel Palace Galapagos offers 6 accommodations, which are accessible via exterior corridors and feature a safe and a hairdryer. LCD televisions come with cable channels. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Beach shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:00 AM for a fee: USD 16 for adults and USD 16 for children
  • A restaurant
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool (guest access)

Family friendly

  • Access to nearby outdoor pool
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • In a national park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (137 centimetre high)
  • Handrails in hallways (100 centimetre high)
  • Handrails in stairways (90 centimetre high)
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (105 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Beaux Arts architecture
  • Built in 2013
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • LCD TV with cable channels

Food and drink

  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 6 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Palace Galapagos

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Pool fee: USD 5 per person, per night
  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 16 for adults and from USD 16 for children
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Galapagos Suites Palace Puerto Ayora
Galapagos Suites Palace
Hotel Palace Galapagos Puerto Ayora
Hotel Palace Galapagos Hotel
Hotel Palace Galapagos Puerto Ayora
Hotel Palace Galapagos Hotel Puerto Ayora

Frequently asked questions

Are there any beaches close to Hotel Palace Galapagos?

Yep, Hotel Palace Galapagos is a short 19-minute walk from Playa de los Alemanes. Fun beach activities include snorkelling, scuba diving and fishing. You can also find boat tours.

Does Hotel Palace Galapagos serve breakfast?

You bet, continental breakfast is served daily from 6:30 AM to 9:00 AM.

Is there a free airport shuttle available at Hotel Palace Galapagos?

No, Hotel Palace Galapagos does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Palace Galapagos?

Yep, you can grab a meal at Hotel Palace Galapagos's onsite restaurant.

What time are check-in & check-out at Hotel Palace Galapagos?

Check-in begins at 1:00 PM. Check-out time is 10 AM.

Are pets allowed at Hotel Palace Galapagos?

No, pets and service animals are not allowed.

Hotel Palace Galapagos Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 78 out of 92 reviews
Rating 8 - Good. 13 out of 92 reviews
Rating 6 - Okay. 1 out of 92 reviews
Rating 4 - Poor. 0 out of 92 reviews
Rating 2 - Terrible. 0 out of 92 reviews

9.8/10

Cleanliness

10/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay! The staff were always helpful and they helped me keep my reservation when flight was not able to happen at last minute. They kept rooms cleaned phenomenally everyday. I did not want to leave. The location to downtown and harbor was excellent yet far enough from the noise! Never miss a chance to stay there!
Stayed 5 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2024

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

This was a lovely hotel, within walkin distance to the main strip and the staff here are super friendly! I'd highly recommend checking out this place if you're on Santa Cruz!
Stayed 2 nights in Dec 2024

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We selected this property as a last minute, emergency option. We were absolutely blown away! Simple, convenient, clean, accommodating....we couldn't have made a better choice. We would recommend this to anyone and we would stay there again with zero hesitation.
Stayed 1 night in Oct 2024

10/10 Excellent

Fredrick

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent! Staff was very attentive. We added on breakfast and it was a great start to our day!
Stayed 1 night in Oct 2024

10/10 Excellent

Daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and welcoming anything we required they were very approachable and ensured our stay was as homely as possible
Stayed 3 nights in Oct 2024

10/10 Excellent

Jonathon

Stayed 1 night in Sep 2024

10/10 Excellent

MEMET

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Note that this review is based on a father and 5yr old son travelling in the Galapagos Islands. We booked several nights here and it was one of the best choices we made. The hosts helped us on numerous occasions with advice, guidance, collected us from the ferry, and booked our taxi for the airport. The room provided was spacious and clean. The beds were very comfortable and firm which was just what we needed upon our return from our daily tours. It is not far from the seafront and main street. There is a laundry on the corner, which was very convenient, and a lot of local shops, and nice cafes down the road. We would definitely stay there again.
Stayed 9 nights in Aug 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, a short walk to the town centre, excellent service. Highly recommended !
Stayed 3 nights in Aug 2024

10/10 Excellent

Miyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Ramesh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quiet locations, easy access to taxi and attractions. Walking distance to restaurants, shopping and pier.
Stayed 1 night in May 2024

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel just 10-15 minutes away from the port and all the shopping and restaurants. The room was very clean and the staff was very attentive. We got complimentary water and coffee in the lobby. The rooms are quiet, have air conditioning and the staff speak English.
Stayed 10 nights in Oct 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option

Staff was amazing. Very helpful and wanted to make sure your needs were met. Always hot showers and good working air conditioning. Appreciated the water in the lobby to refill bottles and they even put a jug in each room too. Location was a bit outside the central area but we always walked it, even in dark and it was safe. It was only like a 10 - 15 minute walk. We took a cab from the ferry with our luggage and it was only $2. They booked us a cab to go to the airport ferry for us. Very prompt in responding to emails and I had a lot of questions so very patient too!
Stayed 3 nights in Aug 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained small and quiet hotel. Super friendly and easily accessible staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

8/10 Good

timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown, safe, nice. Best thing is breakfast, Tonia makes it and it's very delicious
Stayed 4 nights in Jun 2023

10/10 Excellent

Ganna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast and staff very helpful.
Stayed 3 nights in Jun 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay.

The hotel is in a nice quiet residential neighborhood, yet very walkable to restaurants and shops. The wifi was fast and dependable. The bed was very comfortable. Air conditioning worked well which was welcome each day after a day out. We chose not to spend the additional $8 a day for breakfast. The room was very clean! The staff was friendly and helpful. The only thing lacking was guidance on places worth visiting while on the island of Santa Cruz, although a recommendation was made by Julio for a travel agent we could contact. Overall, Hotel Palace is a great place to stay.
Stayed 6 nights in May 2023

10/10 Excellent

MERCEDES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with air con. Staff really helpful. Safe to walk about even at night. In easy walking distance to the town.
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel stuff are very friendly and helpful. It has been in short of water for two nights after a hot day (maybe a general issue in the island). They did try to help and provided a small bucket of drinking water for us to clean the face before the water came back in the morning. The hotel is clean and quiet. The breakfast is exceptional.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place to stay, has all the comforts and cleanliness you could hope for! We will for sure come back next time we’re in Santa Cruz.
Stayed 7 nights in Feb 2020

10/10 Excellent

Denise, Fort Myers Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose was excellent, he helped us get taxis, accomodated us for early breakfast, answered numerous questions. We were able to walk to restaurants, but were not in the hustle of the main tourist section. I highly recommend this hotel
Stayed 1 night in Feb 2020

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely hotel, located close to the Charles Darwin Centre. Jose took great pride in personally serving freshly prepared breakfast to his guests. We could avail of free water in the foyer to refill our bottles. We were not very comfortable with the lack of privacy using the bathroom .... in our room, (Iguana) the bathroom wasn't a separate room to the bedroom
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very well maintained with good service, centrally. It is a few blocks from the Main Street which made for a quiet stay.
Stayed 3 nights in Jan 2020