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voco Royalty Puebla Downtown by IHG

4.0 star property

Photo gallery for voco Royalty Puebla Downtown by IHG

Restaurant
Restaurant
Exterior
Grand Room, 1 Queen Bed
Building design

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is AU$134
includes taxes & fees
31 May - 1 June

Explore the area

View map
Portal Hidalgo 8, Av. Palafox y Mendoza, Centro Histórico, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪1 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪10 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Balcony (Cathedral View)

Standard Room, 1 Double Bed, Balcony (Cathedral View)

Standard Room, 1 Double Bed, Balcony (Cathedral View)

8.0 out of 10
Very good
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Balcony (Cathedral View)

Suite, 1 King Bed, Balcony (Cathedral View)

Suite, 1 King Bed, Balcony (Cathedral View)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Balcony (Cathedral View)

Grand Room, 2 Queen Beds, Balcony (Cathedral View)

Grand Room, 2 Queen Beds, Balcony (Cathedral View)

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Cathedral View)

Suite, 1 King Bed (Cathedral View)

Suite, 1 King Bed (Cathedral View)

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(5 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Room, 1 Queen Bed

Grand Room, 1 Queen Bed

Grand Room, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, blackout curtains, soundproofing, free WiFi

Standard Room, 1 Queen Bed

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, 2 Double Beds

Grand Room, 2 Double Beds

Grand Room, 2 Double Beds

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, blackout curtains, soundproofing, free WiFi

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

About the area

Puebla

Voco Royalty Puebla Downtown by IHG puts you in the heart of Puebla, within steps of Zócalo de Puebla and Puebla Cathedral. Highlights at this Colonial hotel include 2 restaurants, free valet parking and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, a fitness centre and a rooftop terrace. Other amenities include laundry facilities, concierge services and a 24-hour front desk. Continental breakfast is available daily between 8:00 AM and noon. There's also the convenience of free parking nearby. .Places within a 30-minute walk of this 4-property class Puebla Historic Center hotel include Puebla Convention Center and Fort Loreto.

What's nearby

  • Zócalo de Puebla - 1 min walk - 0.1 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Santo Domingo Church - 3 min walk - 0.3 km
  • Los Sapos Bazaar - 7 min walk - 0.6 km
  • Puebla Convention Center - 10 min walk - 0.9 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 42 min drive

Restaurants

  • ‪Vittorio's - ‬2 min walk
  • ‪Antigua Taquería La Oriental - ‬2 min walk
  • ‪Tortas Meche - ‬2 min walk
  • ‪El Globo - ‬3 min walk
  • ‪McDonald's - ‬1 min walk

About this property

voco Royalty Puebla Downtown by IHG

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, a rooftop terrace, and tour/ticket assistance are also featured at voco Royalty Puebla Downtown by IHG. Free valet parking is available.

This Colonial Puebla hotel is smoke free.

  • 1 building
  • 42 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
Voco Royalty Puebla Downtown by IHG offers 42 air-conditioned accommodations with a safe and blackout curtains. Plasma televisions come with cable channels.

Bathrooms include a shower. This Puebla hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

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Quinta Real Puebla
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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
4.5 out of 5, Wonderful, 1,000 reviews
The price is AU$187
includes taxes & fees
24 May - 25 May
Quinta Real Puebla

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 966 metres
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily continental breakfast available 8:00 AM to noon for a fee: MXN 250 to 400 for adults and MXN 250 to 400 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Hook
  • Royalty

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Tea bags/instant coffee

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at voco Royalty Puebla Downtown by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 250 to 400 for adults and MXN 250 to 400 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Royalty
Hotel Royalty Puebla
Royalty Puebla
Hotel Royalty
Royalty Hotel Boutique
Voco Royalty Puebla By Ihg
voco Royalty Puebla Downtown
voco Royalty Puebla Downtown by IHG Hotel
voco Royalty Puebla Downtown an IHG Hotel
voco Royalty Puebla Downtown by IHG Puebla
voco Royalty Puebla Downtown by IHG Hotel Puebla

Frequently asked questions

What is the cancellation policy at voco Royalty Puebla Downtown by IHG?

Voco Royalty Puebla Downtown by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at voco Royalty Puebla Downtown by IHG?

As of 30 Apr 2026, prices found for a 1-night stay for 2 adults at voco Royalty Puebla Downtown by IHG on 31 May 2026 start from AU$134, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at voco Royalty Puebla Downtown by IHG?

Yep, voco Royalty Puebla Downtown by IHG has free valet parking.

Does voco Royalty Puebla Downtown by IHG serve breakfast?

You bet, continental breakfast is served daily between 8:00 AM and noon.

Is there a free airport shuttle available at voco Royalty Puebla Downtown by IHG?

No, voco Royalty Puebla Downtown by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at voco Royalty Puebla Downtown by IHG?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at voco Royalty Puebla Downtown by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at voco Royalty Puebla Downtown by IHG?

No, pets and service animals are not allowed.

voco Royalty Puebla Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 235 out of 303 reviews
Rating 8 - Good. 33 out of 303 reviews
Rating 6 - Okay. 19 out of 303 reviews
Rating 4 - Poor. 6 out of 303 reviews
Rating 2 - Terrible. 10 out of 303 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Lizbeth

Liked: Property conditions & facilities
Disliked: Cleanliness
Es un lugar lindo, céntrico. Las habitaciones son pequeñas y acogedoras. La persona que nos registró no fue amable, le hice un par de preguntas y fue ruda en sus respuestas. La supervisora nada amable. Tuvimos un tema de limpieza en la habitación, afortunadamente al día siguiente pudimos hablar con el gerente que muy amable y abierto a escuchar compensó el disgusto.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jose Luis

Stayed 3 nights in Jan 2026

10/10 Excellent

angel, san francisco

Stayed 1 night in Jan 2026

10/10 Excellent

Vanessa

Liked: Cleanliness
Stayed 1 night in Jan 2026

10/10 Excellent

Rich

Stayed 2 nights in Dec 2025

10/10 Excellent

mayra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We didn't eat at the restaurant
Stayed 1 night in Jan 2026

10/10 Excellent

Adriana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Sep 2025

2/10 Terrible

PABLO

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Quiero reportar que durante nuestra estancia en su hotel en Puebla sufrimos la desaparición de pertenencias del vehículo sin acceso al estacionamiento, encontramos al personal de recepción dormido, alguien abrió nuestra habitación mientras estábamos dentro y el gimnasio era demasiado pequeño, situaciones que afectaron gravemente nuestra seguridad y experiencia.
Stayed 2 nights in Jan 2026

10/10 Excellent

Eduardo

Stayed 4 nights in Dec 2025

10/10 Excellent

Leonardo, Georgetown

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great location and the city was full of life. Perfect location to see a new city.
Stayed 4 nights in Dec 2025

10/10 Excellent

Pedro Martín, canoa park

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good size room. Comfy bed and nice decoration. Really like it
Stayed 1 night in Dec 2025

10/10 Excellent

Lilia Cruz

Stayed 5 nights in Dec 2025

10/10 Excellent

Ysidro

Liked: Cleanliness
Stayed 3 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with very helpful and attentive staff. Room a bit smaller than usual, but comfortable and clean. Affordable breakfast buffet option but it may be better to have it at nearby places with local variety.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at this hotel. My room was beautiful and very spacious, with a stunning view of the cathedral. The location is truly unbeatable, making it easy to explore the area. The staff were exceptionally friendly and caring, which made the experience even better. Highly recommended!
Stayed 6 nights in Nov 2025

10/10 Excellent

Daniel Eduardo

Liked: Cleanliness, property conditions & facilities
Muy atentos buen servicio llegue mucho antes y me entregaron el cuarto sin problema
Stayed 2 nights in Nov 2025

10/10 Excellent

Yhessika

Liked: Cleanliness, amenities, property conditions & facilities
Room was good and clean. Bathroom a tad too small for my taste but perfect location for a quick visit in Puebla
Stayed 1 night in Nov 2025

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, amenities
Waiting at the curb when we arrived and took our car to park and us to register. Staff was happy to help, and a lovely dinner at Hook Black.
Stayed 2 nights in Nov 2025

10/10 Excellent

Guillermo, La Puente

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room very clean staff very professional and location key to move around in the city very secure
Stayed 3 nights in Oct 2025

10/10 Excellent

Natasha

Stayed 1 night in Nov 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is perfectly located.
Stayed 1 night in Oct 2025

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I booked a balcony room but only got a view room. Restaurant above us was a bit noisy late at night. I wish they had a policy of being quiet when rearranging the furniture late at night and staff not wearing noisy heels.
Stayed 3 nights in Sep 2025

6/10 Okay

Lu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Juan

Stayed 6 nights in Aug 2025

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was amazing. Just in the center of the city. Walkable to all the restaurants and points of interest. Hotel stuff very nice. Great customer service. We received a courtesy for our wedding anniversary. The roof top bar has an amazing restaurant with mariachi. The views are great. The room was small but everything is new and updated . Love my stay in this location.
Stayed 2 nights in Aug 2025