See all properties
Save

The Ritz-Carlton, Turks & Caicos

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for The Ritz-Carlton, Turks & Caicos

2 outdoor pools
LCD TV
Lobby lounge
Exterior
1 bedroom, in-room safe, desk, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Laundry
The current price is AU$1,667
includes taxes & fees
12 June - 13 June

Explore the area

Map
Grace Bay Road, Providenciales
  • Grace Bay Beach
    ‪5 min walk‬
  • Leeward Beach
    ‪4 min drive‬
  • Long Bay Beach
    ‪4 min drive‬
  • Providenciales (PLS-Providenciales Intl.)
    ‪15 min drive‬

Room options

View all photos for Executive Suite, Suite, 1 King, Oceanfront, Balcony

LCD TV

Executive Suite, Suite, 1 King, Oceanfront, Balcony

Highlights

Balcony or patio
Air conditioning
Dining table
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
  • Ocean view
  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Guest room, 1 King, Partial ocean view, Balcony

1 bedroom, in-room safe, desk, free WiFi

Deluxe Guest room, 1 King, Partial ocean view, Balcony

Highlights

Balcony or patio
Air conditioning
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
Coffee/tea maker
  • Ocean view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Suite, 1 King, Oceanfront, Balcony

LCD TV

Junior Suite, Suite, 1 King, Oceanfront, Balcony

Highlights

Balcony
Air conditioning
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
Coffee/tea maker
  • Ocean view
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Oceanfront King, Deluxe Guest room, 1 King, Balcony

1 bedroom, in-room safe, desk, free WiFi

Deluxe Oceanfront King, Deluxe Guest room, 1 King, Balcony

Highlights

Balcony or patio
Air conditioning
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
Coffee/tea maker
  • Ocean view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Limited View, Guest room, 2 Queen, Limited view

1 bedroom, in-room safe, desk, free WiFi

Deluxe Limited View, Guest room, 2 Queen, Limited view

Highlights

Air conditioning
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
Coffee/tea maker
Cable channels
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Oceanfront Double, Club level, Deluxe Guest room

1 bedroom, in-room safe, desk, free WiFi

Club Oceanfront Double, Club level, Deluxe Guest room

Highlights

Balcony
Air conditioning
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
Coffee/tea maker
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for 2 Bedroom Executive Suite, 2 Bedroom Suite, Oceanfront

1 bedroom, in-room safe, desk, free WiFi

2 Bedroom Executive Suite, 2 Bedroom Suite, Oceanfront

Highlights

Air conditioning
Dining table
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
Coffee/tea maker
  • Ocean view
  • 136 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Guest room, 2 Queen, Partial ocean view, Balcony

1 bedroom, in-room safe, desk, free WiFi

Deluxe Guest room, 2 Queen, Partial ocean view, Balcony

Highlights

Balcony
Air conditioning
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
Coffee/tea maker
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Bedroom Executive Suite, 2 Bedroom Suite, Balcony

View from room

2 Bedroom Executive Suite, 2 Bedroom Suite, Balcony

Highlights

Balcony
Air conditioning
Dining table
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
  • Ocean view
  • 131 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, Suite, 1 King, Partial ocean view, Balcony

LCD TV

Executive Suite, Suite, 1 King, Partial ocean view, Balcony

Highlights

Balcony or patio
Air conditioning
Dining table
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
  • Ocean view
  • 131 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ritz Carlton Suite, Suite, 1 King, Oceanfront, Balcony

Ritz Carlton Suite, Suite, 1 King, Oceanfront, Balcony | Living room

Ritz Carlton Suite, Suite, 1 King, Oceanfront, Balcony

Highlights

Balcony
Air conditioning
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
Coffee/tea maker
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Oceanfront Double, Deluxe Guest room, 2 Queen

Deluxe Oceanfront Double, Deluxe Guest room, 2 Queen

Deluxe Oceanfront Double, Deluxe Guest room, 2 Queen

Highlights

Balcony
Air conditioning
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
Coffee/tea maker
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Executive Suite, Club lounge access, Suite, 1 King

LCD TV

Club Executive Suite, Club lounge access, Suite, 1 King

Highlights

Air conditioning
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
Coffee/tea maker
Cable channels
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Oceanfront King, Club level, Deluxe Guest room, 1 King

1 bedroom, in-room safe, desk, free WiFi

Club Oceanfront King, Club level, Deluxe Guest room, 1 King

Highlights

Balcony
Air conditioning
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
Coffee/tea maker
  • Ocean view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Junior Suite, Club lounge access, Junior Suite, 1 King

LCD TV

Club Junior Suite, Club lounge access, Junior Suite, 1 King

Highlights

Air conditioning
LCD TV
Separate bedroom
Hairdryer
Designer toiletries
Separate bath and shower
Coffee/tea maker
Cable channels
  • Beach view
  • Sleeps 2
  • 1 King Bed

About the area

Providenciales

A luxury stay in Providenciales awaits you at The Ritz-Carlton, Turks & Caicos. Within steps you'll find Lucayan Archipelago and Grace Bay Beach within a short 5-minute stroll. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa and a casino. .The hotel's restaurant is a nice spot to grab a bite. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also the convenience of free valet parking. .Places within a 5-minute walk of this 5-property class Grace Bay hotel include Providenciales Beaches and Princess Alexandra National Park.

What's nearby

  • Grace Bay Beach - 5 min walk - 0.5 km
  • The Regent Village Shopping Mall - 20 min walk - 1.7 km
  • Salt Mills Plaza - 4 min drive - 1.8 km
  • Leeward Beach - 4 min drive - 3.1 km
  • Long Bay Beach - 4 min drive - 2.9 km

Getting around

  • Providenciales (PLS-Providenciales Intl.) - 17 min drive

Restaurants

  • ‪Flamingo's Beach Bar - ‬15 min walk
  • ‪Caicos Cafe - ‬12 min walk
  • ‪Aziza Lounge - ‬2 min walk
  • ‪Coco Bistro - ‬4 min walk
  • ‪The Deck at Seven Stars Resort - ‬16 min walk

About this property

The Ritz-Carlton, Turks & Caicos

Luxury hotel on the beach, with 2 outdoor pools
There's a restaurant on site. WiFi is free in public spaces. The Ritz-Carlton, Turks & Caicos offers its guests 2 outdoor swimming pools. A casino, a terrace, and gift shops/newsstands are also featured at the luxury The Ritz-Carlton, Turks & Caicos. The hotel can provide concierge services and wedding services. Free self parking and valet parking are available.

This 5-star Providenciales hotel is smoke free.

  • 155 guestrooms or units
  • Built in 2021
  • Casino
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • 1 conference room
  • Dining venue
The Ritz-Carlton, Turks & Caicos offers 155 air-conditioned accommodations with a safe and coffee/tea makers. LCD televisions come with cable channels.

Bathrooms include a separate bath and shower, designer toiletries and hairdryers. This Providenciales hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English

Similar properties

Flat-screen TV

The Shore Club Turks and Caicos

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.7 out of 5, Exceptional, 791 reviews
The price is AU$1,130
includes taxes & fees
12 June - 13 June
The Shore Club Turks and Caicos

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 41.48 for adults and USD 20.74 for children
  • A restaurant

Things to do

  • 2 outdoor pools
  • Casino
  • Full-service spa
  • Shopping
  • TV in common areas

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ritz-Carlton, Turks & Caicos

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 112.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 41.48 for adults and from USD 20.74 for children
  • Rollaway bed fee: USD 112.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Ritz-Carlton, Turks & Caicos Hotel
The Ritz-Carlton, Turks & Caicos Providenciales
The Ritz-Carlton, Turks & Caicos Hotel Providenciales

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Turks & Caicos?

The Ritz-Carlton, Turks & Caicos offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Turks & Caicos?

As of 10 June 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Turks & Caicos on 12 June 2025 start from AU$1,667.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Turks & Caicos?

Yep, The Ritz-Carlton, Turks & Caicos has a free self car park and free valet parking.

Are there any beaches close to The Ritz-Carlton, Turks & Caicos?

Yep, The Ritz-Carlton, Turks & Caicos is a short 4-minute walk from Grace Bay Beach.

Is there a spa on site at The Ritz-Carlton, Turks & Caicos?

Yep, there is an onsite spa at The Ritz-Carlton, Turks & Caicos.

Does The Ritz-Carlton, Turks & Caicos have a pool?

The Ritz-Carlton, Turks & Caicos has 2 outdoor swimming pools.

Does The Ritz-Carlton, Turks & Caicos serve breakfast?

You bet, buffet brekkie is served daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Turks & Caicos?

No, The Ritz-Carlton, Turks & Caicos does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Turks & Caicos?

Yep, you can grab a meal at The Ritz-Carlton, Turks & Caicos's onsite restaurant.

What time are check-in & check-out at The Ritz-Carlton, Turks & Caicos?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Ritz-Carlton, Turks & Caicos?

No, pets and service animals are not allowed.

The Ritz-Carlton, Turks & Caicos Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 248 out of 366 reviews
Rating 8 - Good. 53 out of 366 reviews
Rating 6 - Okay. 30 out of 366 reviews
Rating 4 - Poor. 16 out of 366 reviews
Rating 2 - Terrible. 19 out of 366 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Muhammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Ritz-Carlton in TCI for a week and had a fantastic time. The staff is very friendly, made us feel at home and were always available to answer our questions. The room was spacious and modern. The beach is beautiful and the water is crystal clear. The on site restaurant options were great. Casa Nonna has great food and the Noori lounge in addition to having excellent food also had live music on most nights. We will definitely be back.
Stayed 6 nights in Feb 2025

8/10 Good

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Zheng

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good facility. Disappointing services.

The facility is clean. Beach and pool areas are beautiful and are well attended. We ate at the two on-site restaurants (BLT Steakhouse and Casa Nonna). The receptionists at both places were overwhelmed, slow in seating us and not warm even though the restaurants were not full. At Casa Nonna, our entrees arrived 1.5 hours after we sat down. We have been to several Ritz Carlton properties and always raved about the services. We felt this one was the least pleasant experience.
Stayed 2 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lesley

Liked: Cleanliness
Stayed 4 nights in Feb 2025

10/10 Excellent

Christopher

Stayed 4 nights in Feb 2025

10/10 Excellent

Leslee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Sarah Elizabeth, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff on site was phenomenal. From the front desk to the bartenders to the pool and beach team, all were incredibly attentive and went out of their way to ensure we had everything we needed. Our room was very nice and clean with a fantastic view of beautiful Grace Bay. I loved opening the panoramic glass doors to see the beautiful turquoise water and listen to the waves everyday. It was a perfect destination for our one year anniversary trip!
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

2/10 Terrible

Yanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Woke up with bed bug bites in the morning. Spoke to management. They transferred us to a different room. Management claimed the beds were insected and nothing was found.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, wish we had the experience of an ocean view.
Stayed 2 nights in Jan 2025

10/10 Excellent

Vinod Kumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Ritz Carlton. Most of the staff were very helpful, some of the staff seemed a little bit bothered by asking questions or recommendations. The food quality, and all the restaurants was excellent. The rooms are very spacious with beautiful views of Grace Bay. The pool is heated, which is needed this time of year. The beach was beautiful, expensive with lots of chairs and great service. The water is a bit cold this time of year. The activities that the hotel can book for you are incredible. We went on jet skis and did the lady Grace half day boat tour with with a barbecue. Overall, highly recommend this resort.
Stayed 6 nights in Jan 2025

6/10 Okay

Jamie

Liked: Cleanliness
Disliked: Staff & service
Late check in (not unique to us, known issue - even some of the staff confided to us that it doesn't make for good client service), inconsistently trained staff (poolside folks were great, front desk looked genuinely bothered to assist. Had a bad experience at their Italian restaurant. BLT staff and service were great by contrast), HORRIBLE smell coming from what we assumed was a waste treatment machine or trash at the back of the property that had us holding our breath on the eighth floor while we waited for the elevator. Non existent WIFI. I tested it every day, never went above an anemic 2mbs that is just slightly better than the 3G on the island. NOISE. every night serenaded until 3AM by nearby nightclub that woke us up nearly every night. Still had fun, hard not to in T&C but if you are looking for a true Ritz experience, keep looking. Ritz HQ needs to come down an QA this property. Our stays at the Palms and Seven Stars were better experiences as far as the resorts and service were concerned.
Stayed 6 nights in Jan 2025

10/10 Excellent

Basil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and pool staff very friendly and attentive. Small comp drinks and snacks/fruit given out during the day without asking.
Stayed 5 nights in Jan 2025

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
it was just OK. I would say it failed our expectations for a Ritz Carlton. Underwhelmed for sure for the price. Unimpressed with the concierge..pretty much handled everything ourselves. Bellmen excellent until checkout. We went over New Years. The party was fun. They were a little unorganized because they didn’t advise their staff properly. We thought we were gonna have to pay for all alcohol drinks during the party because that’s what they said the day of party - given that we paid $250 pp for a buffet we were a bit shocked … but then come to find out during dinner, we were able to get open bar drinks as part of the pkg. The token system for after party was just silly. We should not have to buy drinks in advance before drinking them - off-putting if we didn’t drink that much, we could not get the value of the tokens back. Overall food during stay commercialized - nothing really local/ authentic so that was disappointing - it was way overpriced (and we are foodies so we will drop some $$$$) on good food). Go offsite for better food. Bars were OK We had better experiences at seven seas with their bartenders on the beach.I would tell people that if they are expecting a full on premium RITZ experience this is not the RITZ for them (& we have stayed at several other RITZ. Like Dove Mountain, St Thomas & Amalia Island are what RITZ should be) luckily the RITZ did not define our overall experience with Turks. We will be back but we will pick other accommodations.
Stayed 7 nights in Dec 2024

10/10 Excellent

Oluwaashake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice!

This was a great resort with an even better location.
Stayed 4 nights in Sep 2024

10/10 Excellent

DHRUV

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Excellent staff and service. Vicinity to restaurants and shopping. Will highly recommend this property
Stayed 4 nights in Nov 2024

2/10 Terrible

Shani

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, our room wasnt ready until almost an hour after check in time despite requesting an early check in. The service was horrible, noone was ever at the concierge or room service to answer the phone. We requested more pillows at least 3 or 4 times. The bathrooms were disgusting with toilet papet all over the floor, dirty flushers, and no toilet papet or paper towels to use. The phones in the room made wierd beeping noises in the middle of the night, we had to unplug them. The spa was dirty, the bathrooms had no locks, the mats to step on when you got out of the jacuzzi were filthy, there was peeling paint on the walls in the spa bathroom and mold on the toilet flushers. Our robes were stolen out of the locker in the spa because the locks didnt work on the lockers. The food was horrible except for BLT which was decent. On the last night we went to casa nonna, and italian resteraunt on the property. Our waitress was rude, the food was inedible and at least 3 tables jumped up screaming that there were roaches in their napkins. Ive been to many ritz carleton hotels, and this was a diagrace. To top it all off, we went to the room to get our bags at 11:04, and our keys were deactivated because check out was at 11. I am very disappointed and will not be returning to the ritz carleton any time soon.
Stayed 5 nights in Dec 2024

10/10 Excellent

Chris S

Stayed 3 nights in Dec 2024

10/10 Excellent

Llyle

Stayed 4 nights in Dec 2024

10/10 Excellent

Levon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. I would go back
Stayed 3 nights in Sep 2024

4/10 Poor

Janet Montes De Oca

Liked: Cleanliness, property conditions & facilities
The property was nice, but the service was not over the top as the Ritz Carlton claims to be
Stayed 4 nights in Dec 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Leigh, Manhattan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Oct 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice stay, and the staff was very nice. Here comes the "but". If you have stayed at a Ritz before, you will not feel that this property does not match the same level of luxury. Our room had a nice bathroom but was lacking the normal trim out and details of the typical Ritz. Don't get me wrong, it was very nice, but more of a Marriott with lipstick on it.
Stayed 7 nights in Nov 2024