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The Palms Turks and Caicos

5.0 star property
Luxury resort on the beach, with outdoor pool

Photo gallery for The Palms Turks and Caicos

Outdoor pool
Lobby
Couples treatment room(s), sauna, hot tub, body treatments, aromatherapy
On the beach, white sand, sun-loungers, beach towels
On the beach, white sand, sun-loungers, beach towels

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Room service
  • Gym
The current price is AU$1,102
includes taxes & fees
28 Sept - 29 Sept

Explore the area

View map
Grace Bay Beach, Providenciales, Providenciales
  • Providenciales Beaches
    ‪1 min walk‬
  • Grace Bay Beach
    ‪3 min walk‬
  • The Regent Village Shopping Mall
    ‪20 min walk‬
  • Providenciales (PLS-Providenciales Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Ocean View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Suite, 2 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Suite, 2 Bedrooms, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Oceanfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Pool View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse, 1 Bedroom, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Penthouse, 1 Bedroom, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Suite, 1 Bedroom, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Oceanfront

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite

9.4 out of 10
Exceptional
(81 reviews)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 3 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Penthouse, 3 Bedrooms, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 8
  • 3 King Beds

View all photos for Suite, 3 Bedrooms, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 3 Bedrooms, Ocean View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Ocean view
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Suite, 3 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Suite, 3 Bedrooms, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 8
  • 3 King Beds

View all photos for Suite, 2 Bedrooms, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Pool View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 3 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 3 Bedrooms, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 8
  • 3 King Beds

View all photos for Penthouse, 2 Bedrooms, Oceanfront

Premium bedding, down duvets, pillow-top beds, in-room safe

Penthouse, 2 Bedrooms, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Dining table
Dishwasher
  • Beach view
  • Sleeps 6
  • 2 King Beds

Penthouse, 3 Bedrooms, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 8
  • 3 King Beds

Penthouse, 1 Bedroom, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 4
  • 1 King Bed

Penthouse, 2 Bedrooms, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 6
  • 2 King Beds

About the area

Providenciales

A luxury stay in Providenciales awaits you at The Palms Turks and Caicos. Within steps you'll find Lucayan Archipelago and Providenciales Beaches. Highlights at this beachfront resort include 2 restaurants, 3 bars/lounges and a full-service spa. .A relaxing day at The Spa at the Palms can include beachside massages, body wraps and body scrubs along with aromatherapy and thalassotherapy. At the resort's own poolside bar, you can stop for a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:30 AM and 10:00 AM. There's also the convenience of free valet parking. .With a stay at this 5-property class Grace Bay resort, you'll be 0.4 km (0.2 mi) from Grace Bay Beach.
View more Resorts in ProvidencialesOpens in a new window

What's nearby

  • Providenciales Beaches - 1 min walk - 0.0 km
  • Grace Bay Beach - 3 min walk - 0.3 km
  • The Regent Village Shopping Mall - 20 min walk - 1.7 km
  • Coral Gardens Reef - 5 min drive - 1.8 km
  • Turtle Cove Marina - 9 min drive - 4.8 km

Getting around

  • Providenciales (PLS-Providenciales Intl.) - 16 min drive

About this property

The Palms Turks and Caicos

Luxury resort on the beach, with outdoor pool
The Palms Turks and Caicos offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a hot tub, and a fitness centre are also featured at the luxury The Palms Turks and Caicos. Free self parking and valet parking are available.

This 5-star Providenciales resort is smoke free.

  • 72 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Palms Turks and Caicos offers 72 accommodations with a safe and free newspapers. Rooms open to balconies or patios. Pillowtop beds feature down duvets and premium bedding. LED televisions come with premium digital channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Spa at the Palms has 12 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Personal motorised watercraft
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palms Turks and Caicos

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Regent Palms
Regent Palms Condo
Regent Palms Condo Providenciales
Regent Palms Providenciales
Palms Turks Caicos Hotel Providenciales
Palms Turks Caicos Hotel
Palms Turks Caicos Providenciales
Palms Turks Caicos
Regent Hotel Providenciales
The Palms, Turks And Caicos Providenciales
Turks Caicos Palms
The Regent Palms Hotel Providenciales
The Palms Turks Caicos
The Regent Palms
Palms Turks Caicos Resort Providenciales
Palms Turks Caicos Resort
The Palms Turks Caicos
The Palms Turks and Caicos Resort
The Palms Turks and Caicos Providenciales
The Palms Turks and Caicos Resort Providenciales

Frequently asked questions

What is the cancellation policy at The Palms Turks and Caicos?

The Palms Turks and Caicos offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Palms Turks and Caicos?

As of 11 Sept 2025, prices found for a 1-night stay for 2 adults at The Palms Turks and Caicos on 28 Sept 2025 start from AU$1,101.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Palms Turks and Caicos?

Yep, The Palms Turks and Caicos has a free self car park and free valet parking.

Are there any beaches close to The Palms Turks and Caicos?

Yep, The Palms Turks and Caicos is on Providenciales Beaches, which travelers give top marks. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at The Palms Turks and Caicos?

Yep, The Spa at the Palms is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does The Palms Turks and Caicos have a pool?

Yep, and guests love it! The Palms Turks and Caicos has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at The Palms Turks and Caicos?

The Palms Turks and Caicos features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes The Palms Turks and Caicos a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at The Palms Turks and Caicos.

Is The Palms Turks and Caicos family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Palms Turks and Caicos is a hit with families.

Does The Palms Turks and Caicos serve breakfast?

Yep, our visitors speak well of the free buffet breakfast here! Available daily from 7:30 AM to 10:00 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at The Palms Turks and Caicos?

No, The Palms Turks and Caicos does not offer an airport shuttle service.

Is there a bar or restaurant at The Palms Turks and Caicos?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Palms Turks and Caicos?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at The Palms Turks and Caicos?

No, pets and service animals are not allowed.

The Palms Turks and Caicos Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 722 out of 1001 reviews
Rating 8 - Good. 175 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 24 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Savanah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful and it was overall a very nice stay for us!
Stayed 3 nights in Jun 2025

6/10 Okay

Hoi Lee, Brooklyn

Travelled with family and small children
Liked: Cleanliness
The beach is very beautiful and kids friendly. I just feel the customer service could be better. I booked a two bedroom oceanfront and paid good money for this trip, however I didn’t get the 5 stars service. It would be nice to start the day at the breakfast with greeting good morning and a smile but most of the staff don’t even want to work and have attitude. Once we get to the beach and I was expecting greeting and offer help with the chairs especially I have three kids, they just stood there with their phone making believe no one is there. Once we ask for help, they said did you read the sign because you have to ask for help if you needed. Overall I believe it’s the management issue that they are not getting the training needed. For anyone that has high demand and would love excellent customer service, I would not consider this place.
Stayed 5 nights in Jun 2025

10/10 Excellent

Shirley Loretta, Soddy Daisy

Travelled with partner
Liked: Cleanliness, amenities
Nothing we did not like. The Palms was just a short walk to the Thursday Fish fry. The hospitality was very gracious and over the top. Would definitely recommend the Palms.
Stayed 3 nights in Jun 2025

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely no complaints. Everything was perfect. Probably the best property I have ever stayed at in the Caribbean
Stayed 4 nights in Jun 2025

10/10 Excellent

Christine

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about our stay! The moment we arrived we were greeted with a yummy cucumber drink and a cool towel, the people who checked us in and gave us a tour of the property were very nice and shares all there is to do and know. We had a Jr Suite (no view of water) and it was spacious, clean and bed was super comfy. The pool is gorgeous with a swim up bar during the day and the beach area is magnificent! The guys who work the beach (especially Rico and Oats) were always helpful and accommodating, along with friendly and informative. Breakfast in the garden was good and our server, Early, was a delight. She took such good care of us and we enjoyed talking with her! Parallel 23 was delicious and the setting outside (with music the night we ate there) was elegant and cozy. Our rooms were always clean and the turn down service at night was really nice! The grounds are well taken care of and beautiful to look at! We loved it all and we will be back!
Honor Cats are available for use while staying at The Palms
Pool
Entrance
Looking at Parallel 23 from lobby
Stayed 5 nights in May 2025

10/10 Excellent

Rachel, Dublin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Mary Kirkland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular in Every Way!
Stayed 3 nights in May 2025

10/10 Excellent

Jesus

Stayed 4 nights in Apr 2025

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Here is a deep dive on the resort and Grace Bay. Let’s start with why you’d come. Perfect turquoise water on a pristine beach. As though some opened a faucet on white sand. The resort itself is gorgeous and filled with mature palm trees surrounding a great pool. The service can be hit or miss though. Paula, Wesley, Neville and Ronel are amazing. But many of the bar staff were not up to the job for the prices you’re paying. We waited 30 minutes at a nearly empty swim up bar to get a drink and close a tab. After two other attempts, we literally stopped using that bar because the service was so bad. Not island time slow, actually ignored. The restaurant service and food was fantastic. Our breakfast staff treated us like family. And our housekeeping was stellar. As for the accommodations… We booked two junior suites for the 4 of us. One of our suites had a shared entry with another room and second secure door. The resort booked a hospitality suite for a conference in that other room. Meaning the second secure door was propped open and there was tons of foot traffic outside our room. This was just poor planning. They should have given our room to someone at the conference. Instead, our serene vacation felt like a business trip. They have a happy hour every night. They should either cancel it or simplify it. It’s allegedly half price for “1 step drinks” like a rum and coke. So we ordered tequila soda. Not included. I ordered a beer, it was full price. Later it was corrected
Stayed 5 nights in May 2025

10/10 Excellent

vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

DELIS

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice and beautiful
Stayed 3 nights in May 2025

10/10 Excellent

Aniello

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic! Will be back again.
Stayed 4 nights in May 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Susan H.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place!!
Stayed 3 nights in May 2025

10/10 Excellent

Max

Relaxing
Stayed 1 night in May 2025

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the pool area was wonderful. The beach was inviting and always had plenty of chairs. The staff bent over backwards for us, always ready to put towels on our chairs and offer us food and drink. It was such a relaxing and wonderful vacation.
Stayed 7 nights in Apr 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Jane, Emilienne, Mark, Roodelyne, Ellisona and all the staff were fantastic. So helpful and did everything with a big smile. They all felt like family by the end of our stay. Both restaurants were delicious. The clothing shop had all my favorite brands. The convenient store was perfect for snacks and sunscreen refills. The property is gorgeous. Pool area is fantastic. Beaches can’t be beat. I give it a 10/10. We will definitely be back to the Palm TC. We didn’t want to leave!
Stayed 7 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful, clean, small resort with a very friendly staff. Breakfast every morning was wonderful. The omelets were the best ever. Our room was very nice and clean. T here is only 1 pool so that was pro
Stayed 7 nights in Apr 2025

10/10 Excellent

shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with staff to match. We will return soon!!!!
Stayed 4 nights in May 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Hotel was very clean and the staff was friendly. It was not over crowded and didn't have any issues with securing beach chairs and umbrellas or a spot at the pool. The grounds were well manicured and once you walked into the resort it was very peaceful and quiet. Beach is gorgeous!
Stayed 4 nights in Apr 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
You never have to leave property
Stayed 4 nights in Apr 2025

4/10 Poor

Amber

Travelled with partner
Liked: Amenities
Disliked: Staff & service
This should not be considered a 5 star hotel. Our experience here was absolutely not worth the money we spent. The service was not 5 star service! I've received better service from a holiday inn. Our room was very nice and clean. The beach access was great. The pool is okay. There was pee all over the pool bathroom floor, which unfortunately ended up on my clothes so I was soiled in someone else's urine. They did not comp my dry cleaning. The fire alarm went off and I had to evacuate my room. No one was in a rush to fix it or apologize for the inconvenience. I stood outside for over 20 minutes with other guests, while I needed to be inside getting ready for a wedding. I asked for an early check in, they wouldn't accommodate. Even after I had someone else's pee on my clothes. They sent up a fruit plate but it wasn't enough. No one was happy to greet or take care of us. I ordered a frozen drink by the pool and they just let it sit there and handed it to me melted... I tried to order room service at 10:30, they closed at 11pm and told me the Chef had already left. There are no other food options near by. Nothing is walkable. We will not be going back. We had some bad luck, I'm sure it wasn't terrible for everyone but overall it was a bad experience. They had plenty of opportunity to make it better but fell short each time.
Stayed 2 nights in Apr 2025

10/10 Excellent

Thomas Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 4 nights in Apr 2025

10/10 Excellent

Karim, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a magnificent property. It's absolutely beautiful. The staff was amazing and the food was excellent at the resort. There's not really much besides a little downtown area in Grace Bay (that you can walk to) for entertainment but we were happy with just hanging out at the resort and enjoying the pool, beach, food and drinks. The room was nicer than we expected too. All in all, a five star experience!
Stayed 6 nights in Apr 2025

10/10 Excellent

Melissa Dias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever!
Stayed 7 nights in Apr 2025