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Rock House

4.0 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for Rock House

Relax by the ocean with a clear view, surrounded by lounge chairs and umbrellas.
Enjoy a panoramic ocean view from the comfort of this stylish room, featuring a large bed and cozy seating area.
Relax on the deck overlooking the sea, surrounded by natural rock formations and lush greenery.
Relax by the pool overlooking the ocean and beach.
Enjoy ocean views from this spacious living space with a central island, sink, and staircase to an upper level.

Popular amenities

  • Room service
  • Pet-friendly
  • Bar
The current price is AU$1,485
includes taxes & fees
4 Aug - 5 Aug

Explore the area

Map
1 International Drive, Providenciales, TKCA 1ZZ
  • Pelican Beach
    ‪17 min walk‬
  • Turtle Cove Marina
    ‪7 min drive‬
  • Grace Bay Beach
    ‪11 min drive‬
  • Providenciales (PLS-Providenciales Intl.)
    ‪5 min drive‬

Room options

View all photos for Ocean View Ridge One Bedroom

Ocean View Ridge One Bedroom

Ocean View Ridge One Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Kitchen
LED TV
Pillow menu
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Oceanfront Pool View Studio

Oceanfront Pool View Studio

Oceanfront Pool View Studio

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Pillow-top bed
Blackout curtains
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Oceanfront Studio

Oceanfront Studio

Oceanfront Studio

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Pillow-top bed
Blackout curtains
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront One Bedroom

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Oceanfront One Bedroom

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Soundproofed
Private pool
Air conditioning
Kitchen
LED TV
Pillow menu
Separate bedroom
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Ridge Two Bedroom

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Ocean View Ridge Two Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Kitchen
LED TV
Pillow menu
  • 162 sq m
  • Ocean view
  • Sleeps 7
  • 2 Double Sofa Beds and 2 King Beds

View all photos for Ocean View Three Bedroom Reserve Villa

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Ocean View Three Bedroom Reserve Villa

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • Sleeps 6
  • 3 King Beds

View all photos for Ocean View Ridge Studio

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Ocean View Ridge Studio

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Pillow-top bed
Blackout curtains
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Five Bedroom Reserve Villa

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Ocean View Five Bedroom Reserve Villa

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • Sleeps 10
  • 5 King Beds

View all photos for Ocean Front Two Bedroom

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Ocean Front Two Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Kitchen
LED TV
Pillow menu
  • 162 sq m
  • Ocean view
  • Sleeps 7
  • 2 King Beds and 2 Double Sofa Beds

View all photos for Ocean View Two Bedroom Reserve Villa with Den

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Ocean View Two Bedroom Reserve Villa with Den

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Ocean View Two Bedroom Reserve Villa

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Ocean View Two Bedroom Reserve Villa

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • Sleeps 5
  • 2 King Beds

View all photos for Ocean View Five Bedroom Reserve Villa

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Ocean View Five Bedroom Reserve Villa

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • Sleeps 10
  • 5 King Beds

View all photos for Villa, 2 Bedrooms, Ocean View (Reserve (V07))

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Villa, 2 Bedrooms, Ocean View (Reserve (V07))

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • Sleeps 6
  • 3 King Beds

View all photos for Villa, 2 Bedrooms, Ocean View (Reserve (V02))

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Villa, 2 Bedrooms, Ocean View (Reserve (V02))

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • Sleeps 4
  • 2 King Beds

View all photos for Villa, 3 Bedrooms, Ocean View (Reserve (V06))

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Villa, 3 Bedrooms, Ocean View (Reserve (V06))

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • Sleeps 6
  • 3 King Beds

View all photos for Villa, 2 Bedrooms, Ocean View (Reserve (V01))

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Villa, 2 Bedrooms, Ocean View (Reserve (V01))

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • Sleeps 4
  • 2 King Beds

View all photos for Villa, 2 Bedrooms, Ocean View (Reserve (V08))

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Villa, 2 Bedrooms, Ocean View (Reserve (V08))

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • Sleeps 6
  • 3 King Beds

About the area

Providenciales

A luxury stay in Providenciales awaits you at Rock House. Within steps you'll find Lucayan Archipelago and Babalua Beach. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .The Cave Bar is the hotel's own bar. Spend the day at the beach and enjoy the 2 outdoor tennis courts and 24-hour gym. Other amenities include free Wi-Fi in public areas and spa services. Each morning free breakfast is served. There's also the convenience of free self parking. .With a stay at this 4-property class Providenciales hotel, you'll be 6.9 km (4.3 mi) from Grace Bay Beach.

What's nearby

  • Providenciales Beaches - 5 min walk - 0.5 km
  • Pelican Beach - 17 min walk - 1.4 km
  • Turtle Cove Marina - 7 min drive - 3.9 km
  • Coral Gardens Reef - 9 min drive - 5.8 km
  • Grace Bay Beach - 11 min drive - 8.4 km

Getting around

  • Providenciales (PLS-Providenciales Intl.) - 10 min drive

Restaurants

  • ‪Da Conch Shack - ‬6 min drive
  • ‪Mango Reef Restaurant - ‬4 min drive
  • ‪Cactus Kitchen - ‬5 min drive
  • ‪Lady Bar - ‬5 min drive
  • ‪Homies - ‬5 min drive

About this property

Rock House

Luxury hotel on the beach, with outdoor pool
Rock House offers its guests an outdoor pool, outdoor tennis courts, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

The luxury Rock House also features spa services, a garden, and concierge services. Free self parking is available.

This 4-star Providenciales hotel is smoke free.

  • 55 guestrooms or units
  • Continental breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Bar on the beach
  • Dining venue
Rock House offers 55 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 42-inch LED televisions come with cable channels.

Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Providenciales hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English

Similar properties

Relax on a spacious deck with lounge chairs and umbrellas, overlooking crystal-clear waters and the surrounding landscape.

Wymara Resort and Villas

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.8 out of 5, Exceptional, 819 reviews
The price is AU$1,270
includes taxes & fees
18 Aug - 19 Aug
Wymara Resort and Villas

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A beach bar
  • A restaurant

Restaurants on site

  • The Beach Bar Lounge
  • The Cave Bar

Things to do

  • 2 outdoor pickleball courts
  • 2 outdoor tennis courts
  • 24-hour gym
  • Fitness classes
  • Outdoor pool
  • Tennis lessons
  • Yoga classes

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Dock
  • Garden
  • On the beach
  • Outdoor furniture

Spa

  • In-room massages

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Laundry detergent
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Frequently asked questions

Is parking available at Rock House?

Yep, Rock House has a free self car park.

How much does it cost to stay at Rock House?

As of 28 July 2025, prices found for a 1-night stay for 2 adults at Rock House on 4 Aug 2025 start from AU$1,485.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Rock House?

Yep, Rock House is on Babalua Beach. Fun beach activities include snorkelling, windsurfing and fishing.

Is there a spa on site at Rock House?

There's no onsite spa, but this property does offer services like massages.

Does Rock House have a pool?

Rock House has an outdoor pool.

What makes Rock House a romantic place to stay?

Ocean-view dining and a lounge bar, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Rock House.

Does Rock House serve breakfast?

Yep, complimentary continental brekkie is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Rock House?

No, Rock House does not offer an airport shuttle service.

Is there a bar or restaurant at Rock House?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Rock House?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Rock House Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 214 out of 257 reviews
Rating 8 - Good. 26 out of 257 reviews
Rating 6 - Okay. 12 out of 257 reviews
Rating 4 - Poor. 3 out of 257 reviews
Rating 2 - Terrible. 2 out of 257 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanene, Farmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. Loved the Mediterranean feel. Small issue was resolved by staff immediately.
Stayed 1 night in Apr 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service
Stunning location. Friendly staff. Relaxed and tranquil. Feels like you’re in Capri.
Stayed 4 nights in Apr 2025

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Super clean.
Stayed 1 night in Mar 2025

6/10 Okay

Emily, greensboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rock House failed me. Although it was nice it did not meet my expectations. Let me start off by staying the staff was wonderful at the pool, beach and Vita's. My issues started the day I arrived, I wasn't offered a welcome drink until I mentioned I was comparing them to the West Bay Club we stayed there back in 2023. Nothing special for my birthday although they requested to know if we were there to celebrate anything. We did arrived early but room wasn't ready until 3:00pm. We noticed the room was hot but was told the AC would kick in. I informed the housekeeper the room was still 80 degrees. Although the room was nice along with an amazing view it was still 80 degrees. The maintenance guy came stated he would come back this was around 8:00pm, he never came back. No one ever came back, bad service this room was over 1K a night. I called the front desk again around 10:00pm no one showed up. The heat put us to sleep we woke up at 1:00am wet from the sweat. I called the front desk again the gentleman that answered the phone wanted to get us out of our misery so he offered to switch our room at 1:30am. Why wasn't this offered prior. The room switch was a nightmare because it was only for that night and no one knew what to do when we woke up which delayed my birthday plans. Marley called with a solution but the manager switch it so frustrating. They gave us a 500.00 credit but I could've done without it I just wanted what I paid for. Probably will never go back.
Stayed 3 nights in Apr 2025

8/10 Good

Allison

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is ABSOLUTELY gorgeous - breathtaking views and an amazing infinity pool. The rooms were beautiful and comfortable. We loved that breakfast was included and they were generous with portions. As far as service, I need to give Joan and Francesca a HUGE shoutout. They were so amazing, accommodating, solutions oriented and went out of their way to make sure we were taken care of. At the pool, both Ty and Jeff were so helpful and great. Outside of that, this hotel has a lot of work to do service wise. For the price, location and ambiance, we expected 10/10 service. I don’t think the issue is the actual people themselves - I think there is a leadership issue. The restaurant and pool service were super slow. We ended up walking with our luggage twice because the bellman didn’t come. Room service took 1.5 hours for a salad. Twice they ran out of Diet Coke. I also was able to meet the GM - I had some questions about the music by the pool - he went on a long diatribe about how they purposely don’t “play Mary j Blige or serve conch on their menu” because that’s not the vibe they are going for. He was very pretentious and stuffy - my advice to him would be to 1) listen to feedback from your guests, 2) embrace the incredible culture of Turks and 3) take better care of your staff. So - all in all, 4/5 stars because we LOVED the hotel itself. With better leadership and an open mind to listen to feedback from guests, service will improve, and this will be the best hotel in Turks.
Stayed 4 nights in Apr 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a unique property with a beautiful pool and the staff was very attentive and friendly. Staff was 10/10. The room was good. Not over the top. We like how there was floor rather than carpet however the floor could have been cleaner. If you wore a pair of white socks they would end up very dirty. Wear the complimentary flip flops! Grace Bay was a $30 cab ride. We went to DelMar at The Strand which was very nice. Overall it was a great vacation.
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Sheri

Stayed 3 nights in Apr 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Amenities
March 2025, The Rock House was so amazing! We didn’t want to leave! Our Oceanfront two bedroom was so wonderful! The staff and amenities were so awesome! We had our own small infinity pool on our patio! It was so relaxing and private! Loved the experience of Turks and Caicos and will definitely be back! Amazing hotel!
Stayed 5 nights in Mar 2025

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our ocean front view with small pool in our deck area!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Marvin

Stayed 4 nights in Mar 2025

10/10 Excellent

Brette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at Grace Bay in the past and much prefer Rock House location with being closer to the airport and more private. And although beach area smaller it was never overcrowded and plenty of room at both pool and beach for entire family. Plunge pool also well worth the spurge and overall great experience at Rock House and we will be back again!
Stayed 4 nights in Mar 2025

8/10 Good

Aura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect place to relax, though we experienced mosquito bites on our first night. On our 3rd day, it rained a little, and the strong winds caused us to lose power. For a 5-star hotel, no generator? The staff is very friendly, and I hope they get the proper compensation & do not rely on customer tips. Lastly, I wonder if they are understaffed bec I have to call the desk several times before I get what we need, except when I asked someone to fix our TV, and no one ever came.
Stayed 4 nights in Mar 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Amenities
Absolutely gorgeous resort, loved the breakfast and everyone who works there is beyond friendly!
Stayed 3 nights in Mar 2025

10/10 Excellent

Arti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic lux property, with a friendly staff that make the stay accommodating and uber relaxing.
Stayed 3 nights in Mar 2025

10/10 Excellent

nannan

Stayed 3 nights in Mar 2025

10/10 Excellent

Gary A

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without hesitation, ALL the staff members were amazing! There is fun shopping and restaurants all within 10-15 minutes!
Stayed 3 nights in Mar 2025

10/10 Excellent

Payton

Stayed 1 night in Mar 2025

10/10 Excellent

Maurice

Liked: Staff & service, property conditions & facilities
All the above
Stayed 2 nights in Mar 2025

8/10 Good

Ron, Houston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Rock House is a stunning and exclusive vacation property. That has stunning views of the Atlantic with crystal clear water with a limited beach front. Interior furnishings are not up to a 5 star level and the Bed Mattress was atrocious. Do not know the make but it felt as if it was a covered box spring with a plastic mattress cover. It crunched and crack with every move. A real plus was the kitchenette with a small Sub Zero Frig, Miele cooktop & Bosch Dishwasher. A small laundry room had a front-loading washer and dryer. The food in Vita and Cave Bar was soooo good we never went out to another restaurant even when we had our own car. Kudos to the Cave Bar staff....what great service. My biggest complaint is with the Housekeeping Department. They do not respond to requests in a timely manner. A simple request to make up our room while we were at breakfast ended up being completed at 3 PM in the afternoon. A second request had a better response time but still very late in the afternoon. Turn down service was inconsistent. Some days you got all towels for the next morning other times you were shorted some and nothing was touched on the patio lounge chairs. They keep saying that everything is on ISLAND TIME. Sometimes I think is a poor excuse for customer service. Not sure I would ever comeback when I believe there are better properties and resorts offering a truly 5-star experience in Mexico.
Stayed 5 nights in Feb 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect except the food from the hotel restaurant isn't good.
Stayed 5 nights in Feb 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful. The service was top notch! Area was not really walkable and it’s lovstaway from the other resorts but if you are going for quiet and relaxation it’s great! The food was delicious as well
Stayed 7 nights in Jan 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rock House was one of our favorite parts of our trip. The views and beach were beautiful. The food was amazing. Staff made us feel so welcome. We would go on an excursion for the afternoon but I could not wait to get back to the Rock and sit in our private pool. Unbelievable experience!
Stayed 4 nights in Feb 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

40th wedding anniversary bliss

What an amazing resort - staff room hospitality were top notch!
Stayed 6 nights in Jan 2025