When booking online, the National 9 says the "system" randomly assigns rooms instead of the one you reserved online. I booked our king bed room in March of 2023. We arrived for an 11 day stay to be told our king bed room reservation didn't exist and instead we were given a queen as they were full and had no where to move us to a king bed. This happened to my brother in law a few weeks prior as well. Queen beds do not fit my 6ft husband hence the king reservation. After three days, they did move us to a king on our request with availability. The staff was mostly friendly and in the end did what they could to accommodate us. Our first room was quite dirty including a very grubby door where many hands have left dirt and goo. Outlets didn't work in the first room, heating lamp/fan didn't work, smelled like burning, mold on the walls in the bathroom and rusty water leaking out of the bathtub surround. The beds were quite old as well and my husband kept rolling to the middle. We stay here specifically because it is in walking distance to the family we visit. If it weren't for that, we would likely choose something in Price. I know they are trying to have a decent place for people to stay. They absolutely need to figure out why rooms get randomly assigned when booked online considering most lodging is an online one in 2023. The cleaning staff also needs to deep clean on a regular basis and make sure everything works.