6/10 Okay
Trudi
18 Jan 2026
A new owner has taken over this hotel and corners are being cut. The room was fine except for the bugs coming out of the bathroom. Javier the ass manager because they no longer have an overall manager was first abusive about us complaining of the bugs. He thought bed bugs but there are a fruit flies in bathroom obviously breeding in ceiling. Javier was not good just wanted to abuse customers but one our complaint was heard about a junior suite we were finally moved to a good suite, however we only ever asked for spray for the bugs and were happy to stay in the room. The kitchen advertises and charges for rib eye steak that are not rib eye steak but charge for a rib eye. The French onion soup is not, it is just a weak version of an onion soup. One cannot advertised French Onion Soup unless it is a French onion soup:
The gym is amazing and staff very friendly.
The beautician has a man doing facials and it is NOT as good as a female. Left feeling very disappointed.The bar was also amazing and the food as advertised. Well done . Marko, another ass manager is brilliant and if any problems contact him.The executive lounge nothing to write him about, most days we just skipped it as there are no rules about children running around and going crazy. The food is not good and not worth the effort. The alcohol is cheap so you get what you paid for in there.
Overall, an ok hotel that is huge and having difficulties with the size of the facility. The check in wait with 300, shambles.
Trudi
Stayed 8 nights in Jan 2026




















































