6/10 Okay
Kenneth, Nashua
Travelled with partner
12 Sept 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel has a great location, a great view, and a very good room. However, there were "issues" with the property that really lowered our ratings. Not in any particular priority but for awareness:
1) The hotel advertises a king bed but it's actually 2 doubles pushed together making a queen and it has 2 double combo cover sheet/comforters which means it's not really conducive to sharing.
2) There is no onsite concierge - turns out this hotel is run by a central reservations a few blocks away.
3) There is no phone - to talk to the reservations you have to install WhatsApp or walk to their central reservations. Installing WhatsApp outside of the US doesn't work when you cannot get an SMS or email.
4) There is no room key - instead they send you an key code to use to get into the building and your room electronically. Of course, they don't do this until right before your stay so if you cannot read your email you have to go to central reservations for them to give you the key code.
5) There are only a few rooms in the building and access to the rooms is via a spiral staircase and/or an elevator - it can be a bit tricky in spots. Also, the automatic lighting doesn't light up quite correctly so when you are going down the stairs the top light lights up but not the middle to bottom until you reach a certain point, so you are in the dark for part of the stairs.
7) There was no control we could find to turn on the heat in the room.
I would say more, but at max chars...
Kenneth
Stayed 6 nights in Aug 2025
