2/10 Terrible
Kimberly
28 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel stay ever. The hotel was filthy. The rugs were nasty. The whole place smelt of cigarette smoke, but claimed to be a smoke free facility, even with signs everywhere stating ābreathe in ā yeah not something you want to do. Furniture was broken. The high chair was missing bolts. There was mold everywhere but especially in our shower. You could tell it was the slimy black mold. The towels that were supposed to be ācleanā were folded yet, covered in feces and human hair!!!
TVs didnāt work. The cigarette smoke coming from some rooms was absolutely disgusting!
When the issues were resorted we were offered a new room. The second room was filthy and smelt as if someone who had just left a smoker a full pack of cigarettes.
The second room had a faucet that could be shut off and no working television
The third room wasnāt the greatest but it was better than the others.
The major issue is THERE IS NO GENERAL MANAGER in call for this hotel on evenings or weekends. We were told point blank that the GM does not answer the phone, text messages or emails over the weekend. And if you have an issues we can deal with it on Monday this didnāt bode well with me, since we were leaving on Saturday. I demanded a resolution asap. I was told I could be comped but havenāt seen that yet. I also feel more should be offered besides just comping the room. I mean come on there was feces on towels, human hair everywhere, black slimy mold, obvious cigarette smoke and so much kite.
Kimberly
Stayed 2 nights in Jan 2025