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Mercure Pontianak City Center

4.0 star property
Hotel in Pontianak with health club and sauna

Photo gallery for Mercure Pontianak City Center

Outdoor pool
Lake
Interior
Spa reception
Superior Twin Room, 2 Single Beds

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Breakfast available
  • Gym
  • Room service
The current price is AU$68
includes taxes & fees
2 May - 3 May

Explore the area

Map
Jalan Jenderal Ahmad Yani, 91, Pontianak, West Kalimantan, 78124
  • Ayani Mega Mall
    ‪3 min walk‬
  • Museum Provinsi Kalimantan Barat
    ‪9 min walk‬
  • Gajah Mada Shopping Complex
    ‪4 min drive‬
  • Pontianak (PNK-Supadio)
    ‪28 min drive‬

Room options

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

About the area

Pontianak

Mercure Pontianak City Center puts you in the heart of Pontianak, within just a 10-minute stroll of Ayani Mega Mall and Diguli Park. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Ebony, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the outdoor swimming pool, gym, Hot tub and sauna. Business amenities include a meeting room and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and laundry facilities. Buffet breakfast is available daily between 5:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Pontianak hotel, you'll be 0.8 km (0.5 mi) from Museum Provinsi Kalimantan Barat and 2.6 km (1.6 mi) from Gajah Mada Shopping Complex.

What's nearby

  • Ayani Mega Mall - 3 min walk - 0.3 km
  • Museum Provinsi Kalimantan Barat - 9 min walk - 0.8 km
  • Gajah Mada Shopping Complex - 4 min drive - 3.9 km
  • Alun Alun Kapuas - 5 min drive - 5.2 km
  • Danau Sentarum National Park - 8 min drive - 6.7 km

Getting around

  • Pontianak (PNK-Supadio) - 28 min drive

Restaurants

  • ‪Excelso - ‬3 min walk
  • ‪Marugame Udon - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Pizza Hut - ‬4 min walk
  • ‪A&W - ‬3 min walk

About this property

Mercure Pontianak City Center

Hotel in Pontianak with health club and sauna
Mercure Pontianak City Center offers its guests a kids' pool, an outdoor pool, a health club, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. A sauna, a terrace, and multilingual staff are also featured at the business-friendly Mercure Pontianak City Center. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Pontianak hotel is smoke free.

  • 265 guestrooms or units
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue
Mercure Pontianak City Center offers 265 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. LCD televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Indonesian

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  • Kids pool
  • Parking included
3.8 out of 5, Good, 93 reviews
The price is AU$68
includes taxes & fees
2 May - 3 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 5:30 AM to 10:30 AM for a fee: IDR 120,000 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ebony

Things to do

  • Bicycle rentals
  • Children's pool
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • Lift

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 1:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Pontianak City Center

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 350000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 120000 per person
  • Airport shuttle fee: IDR 120000 per vehicle (return)
  • Rollaway bed fee: IDR 350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. This property uses a grey water recycling system.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Hotel Pontianak
Mercure Pontianak
Mercure Pontianak Hotel Pontianak
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Pontianak
Mercure Pontianak City Center Hotel Pontianak

Frequently asked questions

What is the cancellation policy at Mercure Pontianak City Center?

Mercure Pontianak City Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Pontianak City Center?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at Mercure Pontianak City Center on 2 May 2025 start from AU$68.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Pontianak City Center?

Yep, Mercure Pontianak City Center has a free self car park.

Does Mercure Pontianak City Center have a pool?

Mercure Pontianak City Center has an outdoor pool and a kids' pool.

What luxury perks are available at Mercure Pontianak City Center?

Mercure Pontianak City Center features a health club, an outdoor pool and 1 hot tub. All guestrooms come with premium bedding and 24-hour room service.

What makes Mercure Pontianak City Center a romantic place to stay?

1 hot tub and pool-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mercure Pontianak City Center.

Does Mercure Pontianak City Center serve breakfast?

You bet, buffet breakfast is served daily from 5:30 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure Pontianak City Center?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Pontianak City Center?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Mercure Pontianak City Center?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Mercure Pontianak City Center?

No, pets and service animals are not allowed.

Mercure Pontianak City Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 109 reviews
Rating 8 - Good. 51 out of 109 reviews
Rating 6 - Okay. 19 out of 109 reviews
Rating 4 - Poor. 11 out of 109 reviews
Rating 2 - Terrible. 2 out of 109 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Afriano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Meli

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not well cleaned and maintained, and the room was really stuffy and air circulation is really bad. Bathroom with no fan nor window.
Stayed 4 nights in Dec 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Family stay

Location convenient to shopping mall. Rooms ok and nice they had a fridge. Quite noisy in room sometimes even at 11.30 pm Staff helpful.
Stayed 5 nights in Jun 2024

6/10 Okay

Ricky

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

John

Stayed 6 nights in Apr 2024

6/10 Okay

RODERICK

Travelled with partner
Disliked: Property conditions & facilities
no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Karolyn

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

RODERICK

Stayed 1 night in Mar 2023

10/10 Excellent

Mohamed

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

Diana

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Stayed 1 night in Apr 2022

6/10 Okay

Aida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too. On my last day too laundry late delivery to me till the day i wanted and need to call for it. Hope they will more play attention to the guest request when they feel somethinf wrong with the room.
Stayed 8 nights in Mar 2022

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I didn't like there's no free breakfast for my family even though I paid for the hotel included free breakfast according to that hotel website anyway
Stayed 2 nights in May 2021

4/10 Poor

Dyg Sapiah

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At centre near ayani shopping centre. Staff are friendly. Breakfast is good.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near mall

Best hotel in Pontianak. Beside a mall.
Stayed 1 night in Sep 2019

6/10 Okay

HPO

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The building is great and staffs are friendly. I am disappointed because I didn’t get to have my rooms as I reversed. My family has allergies which can’t inhale cigarette smoke and she has to use inhaler. We were put on the smoking floor.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Nice property located nearby shopping mall. However room is quite old.
Stayed 2 nights in Apr 2019

4/10 Poor

Ken, Kuching

Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner is not working properly especially now during hot season
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Ros, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff & room very clean.. near with Mega Mall
Stayed 2 nights in Nov 2018