Pompano Beach Hotels with a Balcony

Ok

The best thing about the stay is the housekeeping department. Our room was very clean, and I am very picky! The housekeeping staff is the best part of this property, and they deserve raises. The negatives are the elevators didn’t work. The indicator light was non functional so riders don’t know what level they’re on, or even if they went up or down! Front desk unorganized. I got my key card with codes on the back but no one told me what it was for. I later found out it’s a code for the gate to the beach. Found this out after getting locked out and walking around the whole property! They could have explained this at check-in! The hotel charges a $45 DAILY “RESORT FEE”! An email was sent last minute to disclose the up charge. Too late to do anything as flights are booked. MOST ANNOYINGLY, the hotel forces valet on patrons at $45/ day…plus tip valet every time we want to use our car. It wouldn’t be so bad if the hotel did valet service correctly. But our cars were held hostage while we waited in lines in the heat. I could see my car a few feet away. By the time we’re in the car, hair frizzed and feeling irritated! I wouldn’t stay there again.

This was our fourth time there, absolutely my favorite place! I’ve actually never left a review before but there was an incident this year with the resort fee that left a bad taste in my mouth. We know about it and have paid it every year but I was told by a very rude front desk girl named Keke. She told us the resort fee and the parking was due at the time of check out but after the first night we went down to watch the sunrise and got locked out of our room at 7am because they tried taking out of an account I only transfer $ to when I need it. We had nothing with us just room keys and a phone. It was an easy fix but it was embarrassing and inconvenient. I was also treated terrible by the same girl when I picked up a package I had delivered there. I was disappointed, normally the staff goes above and beyond for us. With that being said it’s a beautiful resort and I hope to come back again next year