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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property

Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
Property video
5 restaurants, breakfast, lunch, dinner served; international cuisine
Hallway
3 outdoor pools, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$684
includes taxes & fees
5 Apr - 6 Apr

Explore the area

View map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪11 min walk‬
  • Place, Playacar Golf Club
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

8.4 out of 10
Very good
(18 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(42 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at Viva Maya by Wyndham, A Trademark All Inclusive Resort. You'll be 2.6 km (1.6 mi) from Quinta Avenida and 3.2 km (2 mi) from Playacar Golf Club. Highlights at this beachfront property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The buffet restaurant, La Terraza, serves international cuisine and is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a sauna. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 3.5-property class Playacar property include Xplor Theme Park and Gran Coyote Golf.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.4 km
  • Playacar Beach - 11 min walk - 1.0 km
  • Playacar Golf Club - 11 min walk - 1.0 km
  • Mayan Ruins of Playacar - 18 min walk - 1.5 km
  • Xaman Ha Aviary - 2 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬1 min walk
  • ‪rosa roja - ‬6 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Sicilia - ‬10 min walk
  • ‪Bar Arrecife - ‬14 min walk

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

Some rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viva Maya by Wyndham, A Trademark All Inclusive Resort offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 18977 square feet (1763 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the family-friendly Viva Maya by Wyndham, A Trademark All Inclusive Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 604 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 18977 sq ft of conference space
  • 1763 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.31 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Viva Maya by Wyndham, A Trademark All Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

As of 30 Mar 2026, prices found for a 1-night stay for 2 adults at Viva Maya by Wyndham, A Trademark All Inclusive Resort on 5 Apr 2026 start from AU$684, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yep, Viva Maya by Wyndham, A Trademark All Inclusive Resort has a free self car park.

Are there any beaches close to Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yep, Viva Maya by Wyndham, A Trademark All Inclusive Resort is a short 14-minute walk from Playacar Beach. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yep, there is an onsite spa at Viva Maya by Wyndham, A Trademark All Inclusive Resort. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have a pool?

Yep, and guests recommend it! Viva Maya by Wyndham, A Trademark All Inclusive Resort has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Viva Maya by Wyndham, A Trademark All Inclusive Resort features 3 outdoor pools, a full-service spa and 5 restaurants.

What makes Viva Maya by Wyndham, A Trademark All Inclusive Resort a romantic place to stay?

Couples spa treatments, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Viva Maya by Wyndham, A Trademark All Inclusive Resort.

Is Viva Maya by Wyndham, A Trademark All Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and free supervised childcare, as well as childcare services in the guestrooms, it's no surprise that Viva Maya by Wyndham, A Trademark All Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

No, pets and service animals are not allowed.

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 435 out of 1003 reviews
Rating 8 - Good. 282 out of 1003 reviews
Rating 6 - Okay. 154 out of 1003 reviews
Rating 4 - Poor. 77 out of 1003 reviews
Rating 2 - Terrible. 55 out of 1003 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2025

6/10 Okay

Yik-Ching

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Definitely amenities - there was none in the room when we checked in. The Italian restaurant is very slow in delivering the food and both times we were there the food was lukewarm and not tasty. While the buffet has a large variety of food, the quality can be improved.
Stayed 7 nights in Dec 2025

4/10 Poor

Nazim

Liked: Cleanliness, amenities, property conditions & facilities
I been their 5 time in same hotel.. major issue always same Management and staff running the place, it’s all about making more money out of you, and service of the staff major issues, everything you ask from them takes forever.. It’s about what package you buy, you buy from Expedia .. they treat you definitely. We told them I been here more then 5 time in same hotel , you think they will treat us repeat customer with open alarm but No Hotel is good , I hope they can change the management they don’t even try to speak English properly..
Stayed 7 nights in Dec 2025

10/10 Excellent

Juan J

Liked: Cleanliness, staff & service, property conditions & facilities
Very good conditions thank you
Stayed 7 nights in Dec 2025

8/10 Good

Stacey Renee

Liked: Cleanliness, amenities, property conditions & facilities
Clean room friendly staff and great location Good entertainment and great beach
Stayed 7 nights in Dec 2025

10/10 Excellent

Joel

Stayed 4 nights in Nov 2025

10/10 Excellent

Muriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort, great staff, the food was very good. The beach was awesome, they kept up with cleaning the seaweed from the shore.
Stayed 10 nights in Dec 2025

8/10 Good

Jose Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was well cleaned each day
Stayed 4 nights in Dec 2025

4/10 Poor

Shaun

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Food was horrible, and gave me a confirmed bad case of Salmonella Poisoning. Definitely should not show as a 4-star resort. Maybe the amenities they give to members would increase it's ranking, but this was hands-down one of the lowest quality resorts we've ever stayed at in the Cancun area. Ice bucket provided - but nowhere to fill it. No bottled water provided in our rooms. Only had access to their 'purified' water on each floor. Also - our bathroom had no actual wall between it and the bedroom area. I'm sure some appreciate the exposure, but we do not. Will not try another of Wyndam's resorts.
Stayed 6 nights in Dec 2025

10/10 Excellent

Briony

Travelled with group
Liked: Cleanliness, amenities
Our day was wonderful due to fabulous dancers and the social entertainment team. They really were all such a highlight. So top-notch, fun, professional, and engaging. Special thanks to Wilbur, Laura, Valentina, Brandon, and Jair for bringing such fun and flair. They learned we were there for my friend’s birthday and they planned an over-the-top celebration for her. She loved it! The dancers at the nightly shows were wonderful. Carbi, Lori, Fernando, Lucy, Megan, Andryk, and Diego were all so engaging. They danced with us after and were friendly and so skilled and passionate dancers. The outdoor venue locations were also spectacular. The beach was truly outstanding, and I love the jungle retained in the location. Restaurants were really good as well. If there’s any room for improvement it would be to deal with the mustiness in some of the rooms- possibly mold. They kindly moved us after we asked.
Stayed 13 nights in Dec 2025

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Food quality was poor. Staff was good.Beach was excellent. Snack Bar was a constant disappointment with little or no food available at lunch. Buffet was very repetitive and food quality was not good. We did not know that could only book 3 restaurants during our entire visit. That was not communicated.
Stayed 7 nights in Dec 2025

8/10 Good

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice, the place was very clean and the food was ok, but the a/c never got cold even after calling them to fix it multiple times
Stayed 4 nights in Dec 2025

2/10 Terrible

Gianna

Disliked: Staff & service, property conditions & facilities, room comfort
This was the worst hotel stay of my life. Checkin in at 11:30 pm, I was met by a man who could only grunt and point. My room was very far away and alone would do is point me in the direction of the path. It was very complicated and far away from the desk. Upon waking up, there was no Internet at all. I called the front desk and told him, and his reply was, "well the Internet is better in the public areas." Um so there's none in my room??? I called back and got a woman and had her send a maintenance person who confirmed I had no internet. I called Hotels.com. They called the hotel. They told me to go to the desk for a new room. So I packed up and went all the way back to the desk. Oh we can't give you a room until 1:30. UGH. I go all the way back. Then MAGICALLY they found an available room. I moved. This room has no hot water. I tell them at 11 am then go to some appointments and return at 1:30 pm. Still no water. Oh no, there's hot water. The guy fixed it. They lie. At 2pm I went to the beach. I can't get a beach towel because they never gave me the towel card I have to exchange for a towel. So another trek back to the front desk! By 6pm a manager shows up who barely speaks English and I think he came to check the hot water which was on, but nobody ever told me so I could then shower. At 7pm on my Biz zoom, the Internet turned off. I hate this place and only want to leave the next day. So I went to guest services to book an airport transfer. No more room to type.
Stayed 7 nights in Dec 2025

8/10 Good

Francesco

Liked: Cleanliness
Nice room friendly people great location
Stayed 3 nights in Nov 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

2/10 Terrible

Jeni

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our first 2 nights were in a room that was dirty, so humid the floors and bedding were constantly damp and the bath peeling, we asked to move and was told the hotel was full, the next morning we went back and said totally not happy, the couch was stained badly, we was on 2nd floor with a baby and no elevator and the general state of the room meant we was unhappy, again told they was full but could move us the next day, (our 3rd day). We moved, location was great, room was generally better and more modern and clean, then we got sick, between 2 adults we got extreme sickness and diarrhea 3 times, im pregnant too. We avoided fresh produce and ice for the rest of our stay, buffet food was nice 2 evenings out of our 9 nights and one night we ate at the Mexican restaurant which was nice. Then the drains in our bathroom started to smell and got so bad we dreaded entering the room as was always worse upon first entry. Guest services called the day before we left and asked how our stay was and when we attempted to tell them there wasn't an actual care and just informed us they would state once we moved rooms things improved. Entertainment is the same group of young adults day after day, nothing really cultural or authentic for Mexico. Having stayed in other resorts and having the best time, this hotel is a HARD NO. Reviews on this place helped us pick this hotel but we absolutely did not have the same experience the other reviews are putting out there.
Stayed 9 nights in Nov 2025

6/10 Okay

Lauren

Stayed 7 nights in Nov 2025

8/10 Good

David William

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was good and friendly. The resort is right size. Food lacked in taste at the buffay. The restaurants food was good
Stayed 7 nights in Nov 2025

6/10 Okay

Gene, Irving

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very overcrowded, constant long lines to all the bars. Staff is good. Room is ok, outdated and smelled. Food quality is below average compare to other resorts. Excellent kids club and entertainment in general.
Stayed 10 nights in Nov 2025

8/10 Good

Lada

Liked: Cleanliness, amenities, property conditions & facilities
Vše bylo v pořádku.
Stayed 7 nights in Nov 2025

6/10 Okay

Jaime

It was ok
Stayed 8 nights in Nov 2025

6/10 Okay

Menelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Let me start off by saying we are members, we pay monthly to get VIP services on our trip when we travel. We purchased this back in 2024 & have had such a HORRIBLE time trying to book a trip because they never have rooms available. We booked this time via Expedia & when we arrived we asked if we could still get our VIP services. The front desk lady checking us in said no & we made a comment about cancelling our membership. She walked off to talk to the manager & told him that we are “supposedly members” and that we wanted vip services, which then he replied “well they can’t they can talk to vip services but they’ll tell them no” in a very condescending way. Besides this interaction with the annoying front desk people, the hotel was nice. Rooms were always clean, food was always good & the waiter service was over the top. Would stay here again but honestly, the front desk manager & check in lady was enough to not go back.
Stayed 6 nights in Nov 2025

8/10 Good

Jose reyes M, Yakima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El hotel no está mal,una de las recepcionistas no estaba de humor cualquier pregunta decía no se puede no creo pero no te ayudaba después de ahí todo bien
Stayed 6 nights in Nov 2025

8/10 Good

Talitha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very courteous.
Stayed 4 nights in Nov 2025

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are not a club member you are not a priority to them.
Stayed 7 nights in Nov 2025