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Thompson Playa Del Carmen Main House, by Hyatt

4.5 star property
Elegant, adults-only beach hotel

Choose dates to view prices

Photo gallery for Thompson Playa Del Carmen Main House, by Hyatt

Exterior
Property entrance
Premium bedding, minibar, in-room safe, blackout curtains
Dining
Suite, 1 King Bed, City View | Bathroom
Reviews
8.8

Excellent

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Pool
  • Breakfast available
  • All-inclusiveAll-inclusiveAll-inclusive
  • Restaurant
  • BarBarBar

Explore the area

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach4 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal11 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Rainfall showerhead
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed (Thompson)

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 1 King Bed (Thompson)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Ceiling fan
  • 79 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Ceiling fan
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

View from room

Room, 2 Queen Beds, Balcony

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Ceiling fan
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 102 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Rainfall showerhead
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Rainfall showerhead
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Ceiling fan
  • 82 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

You'll be connected to a shopping centre at Thompson Playa Del Carmen Main House, by Hyatt, and within a short 5-minute stroll of popular places like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this luxury hotel include 2 restaurants, 3 bars/lounges and an outdoor swimming pool. .The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the 24-hour gym, pool cabanas and lifeguards on site as well as access to free bike hire. Other amenities include free WiFi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning continental breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute walk of this 4.5-property class Downtown Playa del Carmen hotel include Mamitas Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Porfirio’s - 1 min walk
  • Harry's Grill Prime Steakhouse & Raw Bar - 1 min walk
  • La Mazza Pizza - 2 min walk
  • Sushi Ken - 2 min walk
  • Sonora Prime – Playa del Carmen - 1 min walk

About this property

Thompson Playa Del Carmen Main House, by Hyatt

Elegant, adults-only beach hotel
Some rates at Thompson Playa Del Carmen Main House, by Hyatt are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Thompson Playa Del Carmen Main House, by Hyatt offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the luxury Thompson Playa Del Carmen Main House, by Hyatt. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 92 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 2015
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Thompson Playa Del Carmen Main House, by Hyatt offers 92 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Valet parking on site (USD 15 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool
  • Shopping

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift

More

  • 3 floors
  • Building
  • Built in 2015
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation, per night, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Weight limit: 40 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Service fee: 10 per cent
  • Resort fee: USD 34.80 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 15 to 25 per person
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 40 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

What is the cancellation policy at Thompson Playa Del Carmen Main House, by Hyatt?

Thompson Playa Del Carmen Main House, by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Thompson Playa Del Carmen Main House, by Hyatt?

As of 11 May 2024, prices found for a 1-night stay for 2 adults at Thompson Playa Del Carmen Main House, by Hyatt on 12 May 2024 start from AU$259.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Thompson Playa Del Carmen Main House, by Hyatt?

Yep, Thompson Playa Del Carmen Main House, by Hyatt has valet parking for USD 15 per night.

Are there any beaches close to Thompson Playa Del Carmen Main House, by Hyatt?

Yep, Thompson Playa Del Carmen Main House, by Hyatt is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Does Thompson Playa Del Carmen Main House, by Hyatt have a pool?

Yep, and guests recommend it! Thompson Playa Del Carmen Main House, by Hyatt has a pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Thompson Playa Del Carmen Main House, by Hyatt?

Thompson Playa Del Carmen Main House, by Hyatt features an outdoor pool, 2 restaurants and 3 bars. All guestrooms come with premium bedding and 24-hour room service.

What makes Thompson Playa Del Carmen Main House, by Hyatt a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Thompson Playa Del Carmen Main House, by Hyatt.

Is Thompson Playa Del Carmen Main House, by Hyatt family-friendly?

No, Thompson Playa Del Carmen Main House, by Hyatt is an adults-only property.

Does Thompson Playa Del Carmen Main House, by Hyatt serve breakfast?

Yep, continental breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Thompson Playa Del Carmen Main House, by Hyatt?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Thompson Playa Del Carmen Main House, by Hyatt?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Thompson Playa Del Carmen Main House, by Hyatt?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Thompson Playa Del Carmen Main House, by Hyatt?

Dogs are welcome at Thompson Playa Del Carmen Main House, by Hyatt, with food and water bowls on offer. Just so you know, there's a weight limit of up to 18 kg per pet.

Thompson Playa Del Carmen Main House, by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 517 out of 814 reviews" "
Rating 8 - Good. 152 out of 814 reviews" "
Rating 6 - Okay. 77 out of 814 reviews" "
Rating 4 - Poor. 30 out of 814 reviews" "
Rating 2 - Terrible. 38 out of 814 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super happy to stay in a hotel i know however the check in process was definitely slow. But the attendants were trying and very friendly and because i am in the industry i let it go.
Stayed 1 night in Jan 2024

4/10 Poor

Megan

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The service was just missing. Check in took forever because the girl was on her phone. Parking was a nightmare! No valet. They close down 5th ave so we had to park 5 blocks away. Waited 30 mins at breakfast for a cup of coffee. We knew we were in trouble when there we earplugs by the bed. Every surrounding restaurant is so incredibly loud you can’t hear yourself think. Unless you’re looking for a massive party scene I would not recommend this hotel or Playa Del Carmen in General. We were there less the 24 hours and split.
Stayed 1 night in Jan 2024

8/10 Good

Ashley, Farmingdale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent. Besides the lady at the front desk who rolled her eyes at us as we asked for a specific room. They also charge us for towels after a coffee spill in the room.
Stayed 3 nights in Jan 2024

2/10 Terrible

Mario, Bloomington

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed. The property has been having issues with the AC for some time now. The moment you walk in you can feel the heat. Also the rooms have a funny smell (like burnt) I had a couple nights and I left on the first one. Didn’t get a refund by the way. I was very exited about this hotel but won’t be coming back. Now I know.
Stayed 2 nights in Jan 2024

2/10 Terrible

Jordan, Los Angeles

Travelled with partner
Disliked: Staff & service
The sullen greeting from check-in was only made worse by the ineptitude of the front desk staff, who couldn’t turn two separate reservations into one cohesive stay…my key didn’t work the second day, and they turned the AC off, because their system didn’t see I was in the room for another night - the roof too pool staff never once came over to offer help or a drink menu or food - I feel violated and ripped off - do better Since you carry the Hyatt cache - thanks for ruining my time with you
Stayed 1 night in Jan 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room with 4 adults, got to the room and only 3 Towels, 2 water bottles, 2 coffee , 2 robes and shampoo conditioner etc was half full Tried calling down , no one answers , so go to reception and they did rectify quickly🙏
Stayed 1 night in Jan 2024

8/10 Good

jonpaul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing but not for all
amazing, my third time but noisey as F if your in a corner suite, so be aware if your a seeking quiet type, but I love this hotel and its rooftop pool and can sleep thru anything
Stayed 4 nights in Jan 2024

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel and one of the best rooftops in the city, but definitely a club vibe, so the area is very noisy. More importantly, it is very expensive for the level of hotel that it is. For this price I would expect a 5 star experience.
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
DO NOT COME HERE - You'll regret it!
TL;DR: Thompson Hotel in Playa Del Carmen is completely understaffed, the current staff is untrained. Terrible guest experience. Clear management problem. The pool is frigid. There are literally 0 guests in the pool at any moment during the day. When speaking to the pool manager he told us this is a complaint from other guests as well. At the front desk, there’s only 1 overwhelmed receptionist that’s incapable of handling phone calls, checkins, checkouts along with questions from passing guests. The room is on top of the kids corner at a mall. Literally not figuratively. Very loud all day with no way to take a nap or a restful sleep. The food at the rooftop restaurant is beyond disgusting, watered down coffee, almost inedible food. In the room, the phone is broken so we cannot call the reception with any issues, and there were a few. Bed sheets stinking of mold or dampness, no water in the room, no coffee, housekeeping took away the robes. Issues that meant we had to go downstairs to ask for help from overwhelmed receptionists that constantly complain about being understaffed and untrained. When I asked about the hotel’s manager’s contact to let them know about our experience, the receptionist refused to provide it. The receptionist was completely untrained and unable to handle the situation.
Stayed 6 nights in Dec 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run hotel. Excellent staff. Be prepared for noisy nights as you are close to all of the night clubs. They are hopping until 3 AM every night. Not a place for a quiet night. Otherwise they were a real pleasure.
Stayed 7 nights in Dec 2023