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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
Adults-only hotel with 3 restaurants and 2 hot tubs

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view
Property video
Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Deluxe Junior Suite, 1 King Bed
Daily buffet breakfast (USD 10 per person)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is AU$404
includes taxes & fees
2 Mar - 3 Mar

Explore the area

View map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Deluxe Junior Suite, 2 Queen Beds

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(122 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Ceiling fan
Separate bedroom
Blackout curtains
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxurious Master Suite

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Blackout curtains
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

8.4 out of 10
Very good
(23 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Ceiling fan
Separate bedroom
Blackout curtains
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Blackout curtains
  • Partial ocean view
  • 137 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Ceiling fan
Separate bedroom
Blackout curtains
  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Ceiling fan
Separate bedroom
Blackout curtains
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

Deluxe Junior Suite, Work & Play

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Blackout curtains
  • 137 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Junior Suite

Elite Junior Suite

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

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About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Within steps you'll find Quinta Avenida and Playa del Carmen Main Beach within a short 5-minute stroll. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at Okom can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. Lobby bar is the hotel's own bar. Enjoy the 2 hot tubs, indoor swimming pool and outdoor swimming pool plus access to yoga classes. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Attractions within a short walk of this 4.5-property class Downtown Playa del Carmen hotel include Mamitas Beach and within a 20-minute walk you'll find Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.5 km
  • Central Square - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Amorino - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪El Diez, Parrilla Argentina - ‬2 min walk
  • ‪Las Helodias - ‬1 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with 3 restaurants and 2 hot tubs
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to furnished balconies. This accommodation offers separate sitting areas. 50-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Handrails in stairways
  • Lift (122 centimetre wide door)
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night.
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

What is the cancellation policy at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of 7 Feb 2026, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on 2 Mar 2026 start from AU$382.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yep, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has a free self car park and free valet parking.

Are there any beaches close to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yep, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is a short 3-minute walk from Playa del Carmen Main Beach.

Is there a spa on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yep, Okom is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

Yep, and guests love it! The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features 2 hot tubs, an outdoor pool and an indoor pool.

What makes The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites a romantic place to stay?

A hot tub and couples dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites family-friendly?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is an adults-only property.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites serve breakfast?

Yeah, buffet breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites does not offer an airport shuttle service.

Is there a bar or restaurant at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, pets and service animals are not allowed.

Is there a golf course on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

There is a golf course next to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 761 out of 1228 reviews
Rating 8 - Good. 249 out of 1228 reviews
Rating 6 - Okay. 111 out of 1228 reviews
Rating 4 - Poor. 56 out of 1228 reviews
Rating 2 - Terrible. 51 out of 1228 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Khalil, Red Deer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
Stayed 7 nights in Nov 2025

10/10 Excellent

Christin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Great location!! Roof top was awesome. Friendly staff and good breakfast buffet. Definitely would stay again.
Stayed 1 night in Nov 2025

8/10 Good

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!!
Stayed 3 nights in Oct 2025

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good enjoyed myself
Stayed 5 nights in Oct 2025

6/10 Okay

Harold

Travelled with partner
Liked: Amenities
Rooms were clean , staff very friendly, good location and close to the beach
Stayed 6 nights in Oct 2025

10/10 Excellent

Selena

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean resort, all staff was amazing, I can’t wait to go back!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good experience. Clean room, nice staff and delicious food.
Stayed 6 nights in Oct 2025

10/10 Excellent

Oluwadara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me and my girlfriend had a wonderful time all the workers made our stay very enjoyable and the place was very neat and clean
Stayed 5 nights in Oct 2025

10/10 Excellent

Piawoh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff!!
Stayed 5 nights in Oct 2025

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Rooms were clean but both showers were out of shampoo and soap. Staff could have been friendlier, many times walking into the lobby we weren’t welcomed because the entire staff was on their phones, not helping people, standing and on their phones. We stay in Mexico at least once or twice a year and it’s usually odd to walk by any staff and not be created. Food at rooftop was better than the food in the restaurants. When checking out, no one offered to help with luggage and that has never happened any where we’ve been. Think that all goes back to the lack of friendliness.
Stayed 4 nights in Oct 2025

8/10 Good

Kaylee

The room was great! Just wish the bar and poll was open later than 10:00 or 11:00
Stayed 3 nights in Oct 2025

10/10 Excellent

Suzannah

Stayed 2 nights in Oct 2025

10/10 Excellent

Suzannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious, and seating was usually fast. Clean spacious rooms to sleep in. Most the staff are very prompt and courteous. I enjoyed most my dining experience except for the Mexican restaurant (had to wait 40 minutes for a water and beer to be served, reminded staff and finally got it after walking up to the restaurant bar…the restaurant was not busy at all).
Stayed 1 night in Oct 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice
Stayed 3 nights in Oct 2025

8/10 Good

Jimmy

Stayed 8 nights in Oct 2025

8/10 Good

Jacinta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this was the perfect place for my vacation and exactly what I was hoping for. The food was great (with the exception of the Asian restaurant), the staff were outstanding—especially Alejandro, who went above and beyond throughout my stay—and the room was spacious and comfortable. A few small things to note: The pool area showed some wear and tear. The early morning music (around 6am) was extremely loud one day—my room was actually vibrating! The airport transfer on my return trip didn’t feel roadworthy, and I wouldn’t recommend that particular service to future guests. One major caution: be aware of the “free gifts” offered at check-in. After traveling since 2am, I was exhausted and ended up being pulled into a timeshare presentation. It took up half a day of my vacation and felt misleading. So travelers, just be cautious about that part. Otherwise, the resort itself was wonderful and the staff made my stay memorable.
Stayed 5 nights in Oct 2025

6/10 Okay

Tamara, Lake City

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, amazing staff- but unless you want to be blasted by spring break LOUD music find somewhere else to stay. The vibe is not for anyone who wants to relax.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, high quality + great service makes for a perfect adults only stay!
Stayed 4 nights in Oct 2025

10/10 Excellent

VERONICA

Travelled with partner
Liked: Cleanliness
Clean room, great food, staff very nice
Stayed 4 nights in Oct 2025

8/10 Good

Zoran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all everything was great. In the morning there was some loud music coming from somewhere (the gym maybe), as early as 7am. Rooftop was great, view, DJ, and everything. It would be nice if there was something going on the rooftop at night, little party with DJ or something.
Stayed 4 nights in Oct 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall property...
Stayed 3 nights in Oct 2025

8/10 Good

Valencia

Travelled with partner
Liked: Cleanliness
You must remember to make reservations for dinner on site early each day. Our key card mechanism wouldn’t work at first which was a bit trying after the long flight and their sales pitch before allowing you in your room but they replaced the battery soon after. Location is good and very walkable to shopping, the beach, and the ferry. Also the laundry place is a 10 minute walk as there are no washing units on property.
Stayed 3 nights in Sep 2025

10/10 Excellent

Edgar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Camira

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a lovely place but keep in mind the weather itself in Mexico is very hot.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jhon Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was okay
Stayed 10 nights in Sep 2025