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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool
Spa pool
Parking included
Free Wi-Fi

includes taxes & fees

9 July - 10 July

Explore the area

1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Place, Quinta Avenida
‪2 min walk‬
Place, Playa del Carmen Main Beach
‪8 min walk‬
Place, Mamitas Beach
‪8 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪55 min drive‬

Room options

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

Wonderful

45 sq m
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Luxurious Master Suite

Exceptional

100 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

Deluxe Junior Suite, 1 King Bed

Very good

45 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

Luxurious Grand Master Suite, Partial Ocean View

Partial ocean view
137 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

Deluxe Junior Suite, Partial Ocean View

Exceptional

Partial ocean view
45 sq m
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

Deluxe Junior Suite, City View

City view
45 sq m
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

Deluxe Junior Suite, Work & Play

45 sq m
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

Luxurious Grand Master Suite

Exceptional

137 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Elite Junior Suite

Exceptional

45 sq m
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Within steps you'll find Quinta Avenida and Playa del Carmen Main Beach within a short 5-minute stroll. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at Okom can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. Lobby bar is the hotel's own bar. Enjoy the 2 hot tubs, indoor swimming pool and outdoor swimming pool plus access to yoga classes. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Attractions within a short walk of this 5-property class Downtown Playa del Carmen hotel include Mamitas Beach and within a 20-minute walk you'll find Playa del Carmen Maritime Terminal.

What's nearby

Quinta Avenida - 2 min walk - 0.2 km
Quinta Alegría Shopping Mall - 5 min walk - 0.4 km
Playa del Carmen Main Beach - 8 min walk - 0.7 km
Mamitas Beach - 8 min walk - 0.7 km
Central Square - 13 min walk - 1.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

‪Amorino - ‬1 min walk
‪Starbucks - ‬2 min walk
‪Micaela's - ‬2 min walk
‪El Diez, Parrilla Argentina - ‬2 min walk
‪Las Helodias - ‬1 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

1 building

120 guestrooms or units

4 levels

3 dining venues

2 bars or lounges

Conference rooms

Built in 2018

Deli

Terrace on the roof

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Gift shop

Lift

Smoking in designated areas

Water dispenser

Bar by the pool

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to furnished balconies. This accommodation offers separate sitting areas. 50-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Pool
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28 June - 29 June

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Pool
Spa pool
All-inclusive
Spa

includes taxes & fees

6 July - 7 July

Pool
All-inclusive
Spa
Pet-friendly

includes taxes & fees

27 June - 28 June

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free covered self parking on site
Free covered valet parking on site
Limited on-site valet and self parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
2 bars/lounges
3 restaurants
A poolside bar
Couples/private dining
Snack bar/deli

Restaurants on site

28
Asiatico
Cachito
Lobby bar
Roof 28

Things to do

18-hole adjacent golf course
2 hot tubs
Bicycle storage
Billiards/pool table
Full-service spa
Gym
Indoor pool
Outdoor pool
Sauna
Steam room
Yoga classes

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Beach towels
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
5 accessible parking spaces
Accessible shuttle
Front entrance ramp
Handrails in stairways
Lift (122 centimetre wide door)
Tile flooring in room
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (90 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa

1 building
4 floors
Built in 2018
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Non-plastic coffee stirrers available
Non-plastic drinking straws available
Some LED lighting used
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Waste recycling policy
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Rainfall showerhead
Shower
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
IPod dock

Food and drink

Champagne service
Coffee/tea maker
Microwave

Air conditioning
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Free local calls
Iron/ironing board
LED lighting
Phone
Safe
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 3.40 per accommodation, per night
Destination fee: USD 0.59 per accommodation, per night.
Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Inclusive Adults

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen

All-inclusive property The Reef 28 All Inclusive - Adults Only

The Reef 28 All Inclusive - Adults Only Playa del Carmen

The Reef 28 All Inclusive Adults Only

Reef 28 All Suites Gourmet All Inclusive Adults

The Reef 28 All Inclusive Adults Only

The Reef 28 Inclusive

Frequently asked questions

What is the cancellation policy at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of 25 June 2026, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on 9 July 2026 start from AU$237, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yep, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has a free self car park and free valet parking.

Are there any beaches close to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yep, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is a short 3-minute walk from Playa del Carmen Main Beach.

Is there a spa on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yep, Okom is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

Yep, and guests love it! The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features 2 hot tubs, an outdoor pool and an indoor pool.

What makes The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites a romantic place to stay?

A hot tub and couples dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites family-friendly?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is an adults-only property.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites serve breakfast?

Yeah, buffet breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites does not offer an airport shuttle service.

Is there a bar or restaurant at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, pets and service animals are not allowed.

Is there a golf course on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

There is a golf course next to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.8

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect the staff was wonderful and the food was great.

Great staff! Awesome place will recommend friends and family to stay here. Awesome view!

Stayed 3 nights in Feb 2026

Verified

10/10 Excellent

Meredith

18 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location was convenient to the beach. Everything was in walking distance and # 1 no kids great vibe and I really enjoyed myself on the roof top.

Stayed 4 nights in Mar 2026

Verified

8/10 Good

Diana

22 Feb 2026

Beautiful and very spacious rooms that are clean and have a great view.

Staff and service excellent. Nice experience at the spa.

Stayed 4 nights in Jan 2026

Verified

8/10 Good

Brittney

6 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent stay!!

Stayed 3 nights in Oct 2025

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Junior Suite, 2 Queen Beds

Deluxe Junior Suite, 2 Queen Beds

View all photos for Luxurious Master Suite

Luxurious Master Suite

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

View all photos for Deluxe Junior Suite, Work & Play

Deluxe Junior Suite, Work & Play

View all photos for Luxurious Grand Master Suite

Luxurious Grand Master Suite

View all photos for Elite Junior Suite

Elite Junior Suite

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Similar properties

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

Excellent

9.4/10

8.8/10

8.6/10

9.0/10

Reviews

8/10 Good

Rod

Rod