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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

4.5 star property
Luxury adults-only hotel, walk to Playa del Carmen Main Beach

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Room amenity
Front of property - evening/night
Deluxe Junior Suite - 1 King Size Bed
Restaurant
2 bars/lounges, rooftop bar
Reviews
8.6

Excellent

Popular amenities

  • Hot tubHot tubHot tub
  • Spa
  • Pool
  • Breakfast available
  • LaundryLaundryLaundry
  • All-inclusive

Check out the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach3 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Deluxe Junior Suite - 1 King Size Bed

Deluxe Junior Suite - 1 King Size Bed

Deluxe Junior Suite - 1 King Size Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite - 2 Queen beds

Deluxe Junior Suite - 2 Queen beds

Deluxe Junior Suite - 2 Queen beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Master Suite

Deluxe Master Suite

Deluxe Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 110 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2415)
The price is AU$433
for 1 night
includes taxes & fees
29 May - 30 May
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive. Within steps you'll find Quinta Avenida and Playa del Carmen Main Beach within a short 5-minute stroll. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at Okom can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. Lobby bar is the hotel's own bar. Enjoy the outdoor swimming pool, gym, Hot tub and sauna. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is available. There's also the convenience of free valet parking. .Attractions within a short walk of this 4.5-property class Downtown Playa del Carmen hotel include Mamitas Beach and within a 20-minute walk you'll find Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • Starbucks - 2 min walk
  • Ah Cacao Chocolate Café - 2 min walk
  • Micaela's - 2 min walk
  • Toscana Grill - 2 min walk
  • Sonora Grill - Playa del Carmen - 2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Luxury adults-only hotel, walk to Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers 120 air-conditioned accommodations with iPod docking stations and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift (99 centimetre wide door)

More

  • 4 floors
  • Building
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Microwave

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

What is the cancellation policy at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

As of 15 May 2024, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive on 21 May 2024 start from AU$264.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Yep, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive has a free self car park and free valet parking.

Are there any beaches close to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Yep, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is a short 3-minute walk from Playa del Carmen Main Beach.

Is there a spa on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Yep, Okom is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive have a pool?

Yep, and guests recommend it! The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive features a full-service spa, an outdoor pool and 3 restaurants.

What makes The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive a romantic place to stay?

1 hot tub and romance packages, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive family-friendly?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is an adults-only property.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive serve breakfast?

Yeah, buffet breakfast is served daily.

Is there a free airport shuttle available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

No, pets and service animals are not allowed.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1001 reviews" "
Rating 8 - Good. 235 out of 1001 reviews" "
Rating 6 - Okay. 88 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Phil

Travelled with family
Cool place with a nice rooftop patio. DJ plays all afternoon everyday and into the evening. Only a minute from the beach and right in the heart of their shopping district. Food is tasty and well done however limited options as they have 3 restaurants but only two are open at a time and they rotate. Buffet is breakfast only.
Stayed 7 nights in Feb 2024

8/10 Good

Shonna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was fantastic. Amazing food at all the restaurants too.
Stayed 4 nights in Jan 2024

4/10 Poor

Nichole

Stayed 7 nights in Jan 2024

6/10 Okay

Jay, West Covina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were decent but very dark with limited daylight exposure. Beds were average and pillows not good. Shower Rainfall was great but Hot Water only lasted about 30 mins. Rooftop pool was nasty as it should be resurfaced. Spas on top don’t have hot or even warm water?Rooftop Music was absolutely Horrible and DJ’s played abominable low vibration music often. Our Rooftop server Luis was amazing and one of the best things about the hotel. Food was just average. Gym on the roof is terrible and should have more cardio and strength training equipment. We travel to PDC often and this hotel was definitely a one hit wonder.
Stayed 10 nights in Jan 2024

8/10 Good

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was just ok. But location and people made it great. Marco, axel, and Hector were wonderful that work there.
Stayed 4 nights in Jan 2024

10/10 Excellent

Christol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and modern , super aesthetic boutique hotel!! Walking distance to the beach in a very safe and lively area. The rooftop was amazing and the Dj played the best music by the pool. Food was fantastic and the drinks were above and beyond any other hotel I’ve stayed T in Mexico. They were made with attention to detail and even the garnishes were beautiful. I definitely feel as if I got wayyy more than I paid for. 10/10 would stay here again and will tell all my friends. Already have! I never write reviews unless I’m super impressed and I’m definitely super impressed. Thank you for a great stay ❤️
Stayed 5 nights in Jan 2024

8/10 Good

James, Orleans

Liked: Cleanliness, property conditions & facilities
Very enjoyable
Stayed 24 nights in Jan 2024

8/10 Good

Julie Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some amazing servers at all locations. Good food. The bed smelled and they had a party on the rooftop Saturday night until 3:00 am. Just wasn’t anticipating that. Other than that, nice location and still can’t get over some of the servers and their care.
Stayed 6 nights in Jan 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reef was an amazing experience and very accommodating
Stayed 3 nights in Jan 2024