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Iberostar Waves Paraíso del Mar - All Inclusive

Luxury resort on the beach, with outdoor pool

Where to?

Dates

August 2025

September 2025

Relax by the resort's multiple pools and central water slide, surrounded by lush greenery and palm trees.

Relax in this serene room with two comfortable beds, a cozy seating area, and a large window offering a view of the surrounding landscape.

12 restaurants, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
All-inclusive

Explore the area

Playa del Carmen, QROO

Playa Paraiso Golf Course
‪6 min walk‬
Cirque du Soleil Boutique at Vidanta Riviera Maya
‪1 min drive‬
Maroma Beach
‪9 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪39 min drive‬

Room options

Enjoy breathtaking views of the tropical beach from this balcony, complete with a table and two chairs.

Junior Suite, Oceanfront (Beach Access)

Good

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

36 sq m
Ocean view
Sleeps 4
1 King Bed

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Poolside

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Eco-friendly toiletries

36 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Enjoy a comfortable stay in this stylish room with two single beds, a desk, and a large window offering a view of the outdoors.

Premium Room

Wonderful

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Relax in a spacious room with a large bed, two bedside tables, and a comfortable seating area.

Premium Room, Poolside

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Last room available

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

34 sq m
Sleeps 4
1 Double Bed OR 1 King Bed

Junior Suite, Poolside

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Eco-friendly toiletries

36 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

Excellent

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room, Accessible

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

40 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

40 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

Good

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Eco-friendly toiletries

44 sq m
1 bedroom
Ocean view
Sleeps 1
1 King Bed

Premium Room, Accessible

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (PROMO)

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Sleeps 1
2 Double Beds OR 1 King Bed

Enjoy the ocean view from this balcony with two comfortable chairs and a small table.

Junior Suite, Oceanfront

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Eco-friendly toiletries

44 sq m
1 bedroom
Ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

Last room available

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

34 sq m
Sleeps 1
1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

Good

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Eco-friendly toiletries

36 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (PROMO)

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room, Poolside

Exceptional

Highlights

Balcony

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Two single beds with white linens and pillows, a dresser, and a balcony with outdoor seating and tree views.

Single Room Premium with Pool View

40 sq m
Sleeps 1

Relax in this stylish room with two single beds, a wooden headboard, and a balcony offering a view of lush greenery.

Room Premium with View

40 sq m
Sleeps 4

Two single beds with white linens and comfortable pillows, a large window with a balcony view, and a dresser with a mirror.

Double Room Premium with Pool View

40 sq m
Sleeps 4

Relax in a stylish room with a large bed, balcony, and seating area overlooking lush greenery.

Suite Junior

44 sq m
Sleeps 1

Double Room Premium with Garden View

Sleeps 4

Relax in a spacious room with a large bed, seating area, and a window offering a view of lush greenery.

Suite Junior

44 sq m
Sleeps 4

Single Room Premium with Garden View

Sleeps 1

Relax in this stylish room with two single beds, a wooden headboard, and a large mirror.

Single Room Premium

40 sq m
Sleeps 1

Double Room Standard With View

40 sq m
Sleeps 4

Relax in a spacious room with a large bed, sitting area, and a window offering a view of lush greenery.

Suite Junior

44 sq m
Sleeps 4

Enjoy a comfortable stay in this stylish room with two single beds, a nightstand, and a table with a chair.

Suite Junior with Pool View

44 sq m
Sleeps 1

Double Room Standard With View

40 sq m
Sleeps 1

Enjoy a peaceful retreat with two single beds, a seating area, and a window overlooking lush greenery.

Double Room Premium

Exceptional

40 sq m
Sleeps 4

Relax in this serene room with two beds, a balcony, and a large window offering a view of lush greenery.

Double Room Standard With View

40 sq m
Sleeps 4

Quadruple Room Premium with Garden View

Sleeps 4

Enjoy a comfortable stay in this stylish room with two single beds, a large window, and a balcony offering a view of the outdoors.

Suite Junior with Pool View

44 sq m
Sleeps 4

Suite Junior with Pool View

44 sq m
Sleeps 4

Enjoy a restful stay in this stylish room with two single beds, a large window, and a balcony with outdoor views.

Double Room Premium with Pool View

40 sq m
Sleeps 4

About the area

Playa del Carmen

At Iberostar Waves Paraíso del Mar - All Inclusive, you'll be connected to the convention centre and 1.1 km (0.7 mi) from Playa Paraiso Golf Course. Highlights at this luxury resort include 12 restaurants, 4 bars/lounges and a full-service spa. .A relaxing visit to Spa Sensations can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the hot springs/mineral springs. The buffet restaurant, El Mercado, serves international cuisine and is open for dinner. At the resort's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and outdoor swimming pool. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Playa del Carmen resort include Maroma Beach and Puerto Morelos Beach.

View more Resorts in Playa del Carmen

What's nearby

Playa Paraiso Golf Course - 6 min walk - 0.6 km
Paradise Beach - 9 min walk - 0.8 km
Cirque du Soleil Boutique at Vidanta Riviera Maya - 1 min drive - 0.8 km
Maroma Beach - 9 min drive - 5.3 km
Tres Rios Ecopark - 14 min drive - 12.0 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

‪La Laguna - ‬2 min drive
‪Snake Bar At Iberostar Maya - ‬2 min drive
‪Alberca - Pool - Bar - ‬4 min drive
‪Cena Trattoria By el Faro - ‬8 min walk
‪Huama - ‬3 min drive

About this property

Iberostar Waves Paraíso del Mar - All Inclusive

Luxury resort on the beach, with outdoor pool

Iberostar Waves Paraíso del Mar - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Enjoy a summer holiday at Iberostar Waves Paraíso del Mar - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 12 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, an outdoor pool and a children's pool. Self parking and valet parking are free.

This 4.5-star Playa del Carmen resort is smoke free.

388 guestrooms or units

3 levels

12 dining venues

4 bars or lounges

3 coffee shops

Conference rooms

Buffet breakfast (free)

Nightclub

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Conference space

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Garden

Beauty salon

On-site shopping

No smoking on site

Water dispenser

Bar on the beach

Bar by the pool

Swim-up bar

Iberostar Waves Paraíso del Mar - All Inclusive offers 388 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sensations has 25 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Pool
Hot tub
All-inclusive
Spa

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:00 AM
12 restaurants
3 coffee shops/cafes
4 bars/lounges
A beach bar
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

El Faro
El Kiosko
El Mercado
El Rodizio
La Dorada

Things to do

18-hole golf course
Arcade/game room
Basketball
Bicycle tours
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Golf carts
Golf clubhouse
Golf driving range
Gym
Hot tub
Kayaking
Nightclub
Outdoor pool
Playground
Pro golf shop
Sauna
Scuba diving
Shopping centre
Snorkelling
Steam room
Tennis
Volleyball
Windsurfing
Yoga classes

Family friendly

Arcade/game room
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting
Laundry facilities
Outdoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business centre
Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

25 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 15 years old.

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Paraiso Mar

Iberostar Paraiso Mar All Inclusive

Iberostar Paraiso Mar All Inclusive Playa del Carmen

Iberostar Paraiso Mar Playa del Carmen

Mar Paraiso

Paraiso Mar

Iberostar Paraiso Mar All Inclusive All-inclusive property

Iberostar Paraiso Inclusive l

Frequently asked questions

What is the cancellation policy at Iberostar Waves Paraíso del Mar - All Inclusive?

Iberostar Waves Paraíso del Mar - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Paraíso del Mar - All Inclusive?

Yep, Iberostar Waves Paraíso del Mar - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Waves Paraíso del Mar - All Inclusive?

Yep, Iberostar Waves Paraíso del Mar - All Inclusive is a short 8-minute walk from Paradise Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Iberostar Waves Paraíso del Mar - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Iberostar Waves Paraíso del Mar - All Inclusive have a pool?

Yep, and guests love it! Iberostar Waves Paraíso del Mar - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Iberostar Waves Paraíso del Mar - All Inclusive?

Iberostar Waves Paraíso del Mar - All Inclusive features a full-service spa, a nightclub and an outdoor pool.

What makes Iberostar Waves Paraíso del Mar - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Iberostar Waves Paraíso del Mar - All Inclusive.

Is Iberostar Waves Paraíso del Mar - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Waves Paraíso del Mar - All Inclusive is a hit with families.

Does Iberostar Waves Paraíso del Mar - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Iberostar Waves Paraíso del Mar - All Inclusive?

No, Iberostar Waves Paraíso del Mar - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Paraíso del Mar - All Inclusive?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Waves Paraíso del Mar - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Iberostar Waves Paraíso del Mar - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Iberostar Waves Paraíso del Mar - All Inclusive?

Yep, Iberostar Waves Paraíso del Mar - All Inclusive has an 18-hole golf course. A golf driving range, golf carts, a clubhouse and a golf pro shop are also available.

Iberostar Waves Paraíso del Mar - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Arturo

6 May 2025

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Apr 2025

8/10 Good

Nicola

Travelled with family and small children

5 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

The resort is very pretty and has lots of animals roaming around and tons of greenery beautifully arranged. The service could have been a bit better from the front desk at Del Mar. Often times staff was not able to communicate well in English and service team at the buffet was not attentive especially towards younger children.

Stayed 7 nights in Apr 2025

2/10 Terrible

Joseph, PINOLE

Travelled with family, Business traveller

28 Apr 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Food and drink were awful. Too difficult to navigate the property.

Stayed 4 nights in Apr 2025

10/10 Excellent

Dorsa Sadat, Coquitlam

Travelled with family and small children

24 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We came here with our 2 year old twins and they absolutely loved it! The hotel feels like a wildlife retreat. There are wild peacocks, pigs, coatis, and other animals. Our kids loved it! The staff was friendly, especially Ramiro at the front desk, Jessica at the concierge desk and Octavio, one of the head chefs. There were a few negative: the property is very widespread and it takes forever to walk from your room, to the restaurants, pool, and beach; they also don’t have any elevators, which was a huge inconvenience because we had a stroller with us; the beach is not nice. It’s very small with very few chairs and is covered in seaweed. If you’re looking for the beautiful turquoise water, this isn’t it. The only nice part of the beach was the star prestige area, which of course your had to pay extra for. Overall though, I highly recommend this place for people with kids.

Stayed 7 nights in Apr 2025

10/10 Excellent

Radhika

22 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family

17 Apr 2025

Liked: Cleanliness

Disliked: Room comfort

Stayed 3 nights in Apr 2025

8/10 Good

Larry Edmond

Travelled with partner

13 Apr 2025

Liked: Staff & service, amenities, property conditions & facilities

Good food, beautiful beach

Stayed 10 nights in Apr 2025

10/10 Excellent

Claude

12 Apr 2025

Stayed 7 nights in Mar 2025

10/10 Excellent

Carol

Travelled with group

30 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Was disappointed with restaurant availability for reservations .

Stayed 7 nights in Mar 2025

10/10 Excellent

Craig

Travelled with family

27 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We absolutely loved the immersive natural setting of this property, complete with a huge swimming pool and a lovely sandy beach. The walking paths felt like enchanting journeys through a lush "jungle," teeming with beautiful wildlife. The staff were exceptional – consistently friendly, attentive, and dedicated to maintaining the grounds and providing excellent service. We also had a blast parasailing and took a memorable snorkeling trip to Cozumel. With a variety of delicious restaurants and a particularly impressive buffet, dining options were a definite highlight.

Stayed 5 nights in Mar 2025

10/10 Excellent

Dennis

Travelled with family, Travelled with family and small children

27 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Booking the unique suppers was a major hassle, there was more emphasis on selling you a special sales breakfast than getting you booking a supper .

Stayed 7 nights in Mar 2025

4/10 Poor

Audrey

Travelled with family

16 Mar 2025

Stayed 7 nights in Mar 2025

10/10 Excellent

Dirk

12 Mar 2025

Stayed 6 nights in Feb 2025

10/10 Excellent

Ale

10 Mar 2025

Stayed 4 nights in Feb 2025

4/10 Poor

Katie

Travelled with group

22 Feb 2025

Disliked: Staff & service, amenities

The property is huge so to get from your room to go eat or get to the beach/pools take a longgg walk or you have to wait for transportation. The Buffett was the same every day except 1 and was not that great. The “no reservation needed” diner took 1.5 hours to get into. It wasn’t a horrible stay, but definitely not the best either. I wouldn’t purposely go back.

Stayed 5 nights in Feb 2025

10/10 Excellent

Diane

Travelled with family

22 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent in every way. We went as a family, grandparents parents grandkids. We all had a great time.

Stayed 7 nights in Feb 2025

10/10 Excellent

Magdalena E

Travelled with group

17 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful Stay at Iberostar Waves Paraíso del Mar! We had a fantastic stay at Iberostar Waves Paraíso del Mar! The resort was exceptionally clean, the food was delicious with plenty of variety, and the staff was incredibly friendly. Joe from the club stood out—he was so welcoming and made our experience even better. One of the highlights was the beautiful wildlife around the resort. We loved seeing peacocks, black and white swans, flamingos, and even chameleons roaming freely—it made the atmosphere even more special. The only downside was the drinks, which could have been better, but everything else more than made up for it. Overall, a great experience, and we would definitely return!

Stayed 4 nights in Feb 2025

4/10 Poor

Gerald

Travelled with partner

5 Feb 2025

Liked: Property conditions & facilities

We found there was a definite lack of communication from the resort. A prime example was the day they upgraded the room locks, the resort dropped off a notice 4 hours after the fact which stated you would be able to exchange your keys the next day. Another example demonstrating the lack of communication there was no posting of the nightly activities in a easily accessible area, the only sign we found posted was by the far end of the pool, which we stumbled upon only because the towel exchange we normally used happened to be closed early. Even then it only had that day’s activity not a weekly schedule. It appears though Iberostar is putting efforts into the lands and building maintenance to extend the life of the facilities and sell their Star Prestige program there was little in the way of customer appreciation.

Stayed 16 nights in Jan 2025

8/10 Good

Debbie-jo

3 Feb 2025

Liked: Cleanliness, staff & service

Stayed 5 nights in Jan 2025

6/10 Okay

Georgia, Westport

Travelled with family

1 Feb 2025

Liked: Cleanliness, property conditions & facilities

The front desk staff is not well trained. Also difficult to get chairs by the beach. Although we were told that we could use all the facilities when we sat at the Iberostar next door only place we could find chairs they treated us like criminals. They borough securiTy and the youn woman working at the beach was very rude to us that we were not allowed to use those chair because it a different class hotel and we were not paying for that. My husband was talking with her and I was in my phone, so she said that if I was taking pictures of her she is calling the police!! It's too bad this happened as we had been there before but with this experience never again. I've never felt so insulted . We tried and asked for a manager but they could not get someone and did not care.

Stayed 5 nights in Jan 2025

4/10 Poor

jose

Travelled with family

23 Jan 2025

Liked: Staff & service, amenities, property conditions & facilities

We stayed Jan2-Jan 9. The resort was beautiful clean and for the most part staff was great. Until we got to the membership pitch. Since we weren’t interested we were dismissed treated with less importance because we didnt want the membership. we didnt get checked on after we turned down the membership. Kind of rude but sure we can over look that. But unfortunately we won’t be returning to this resort because of the infestation of “cuatis” or nasua animals. These animals are over populated on the property and walk up take your food and drinks with no fear of being shoed off or anything. I sat down at a picnic table that is right next to the restaurant and these animals came out from the trees and shrubs jumped on my table and took my food. Didn’t even flinch after I tried to shoe them off. Instantly I had over 15 of these animals on my table taking my food. There are garbage cans on the side walk next to the bleach but are locked. So patrons just put there garbage on top of the cans anyways because the staff told them to leave it there. And then they get these animals all over the cans. We even went golfing and were warned to not leave our wallets or phone in the golf cart because they will get on the carts. Sure enough during our round of golf they invaded our cart took our drinks and searched for food. This is very unsafe and not clean at all. They’re just over sized rats. Resort needs to control the population of these animals and keep them from invading eating areas.

Stayed 7 nights in Jan 2025

10/10 Excellent

Anna

13 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jan 2025

8/10 Good

Amy

Travelled with partner

10 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed our stay. The food at each restaurant and buffet was plentiful and what we had delicious. The beach is stunning! Enjoy a massage if you can! The staff makes this resort wonderful.

Stayed 4 nights in Jan 2025

10/10 Excellent

Jeffrey

7 Jan 2025

Stayed 5 nights in Dec 2024

10/10 Excellent

Gerald

Travelled with partner

5 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff and facilities were fantastic. Rooms were clean and comfortable. The beach was wonderful with easy access to the water. Waves and water temperature were perfect. Unfortunately the "mini" bar in the room was only stocked with 2 beer- no other alcohol was supplied in the room. It was difficult to get a lounge chair at the beach unless you went down at 7:30 am to settle in for the day. Leaving your things on the lounges to reserve for later in the day was frowned upon.

Stayed 7 nights in Dec 2024

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