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Holiday Inn Express & Suites Playa Del Carmen by IHG

3.0 star property
Hotel with free parking, steps from Quinta Alegría Shopping Mall

Photo gallery for Holiday Inn Express & Suites Playa Del Carmen by IHG

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers
Restaurant
Rooftop terrace
Point of interest
Fitness facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is AU$187
includes taxes & fees
28 Jan - 29 Jan

Explore the area

View map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Standard Room

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Standard Room

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(27 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(37 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Mobility Accessible

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

32-inch flat-screen TV with satellite channels, TV

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

About the area

Playa del Carmen

Holiday Inn Express & Suites Playa Del Carmen by IHG puts you in the heart of Playa del Carmen, steps from Quinta Alegría Shopping Mall and within a 10-minute stroll of Mamitas Beach. Highlights at this hotel include free buffet breakfast, an outdoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a business centre and a rooftop terrace. Other amenities include coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also the convenience of limited parking. .Places within a 15-minute drive of this 3-property class Downtown Playa del Carmen hotel include Playa del Carmen Maritime Terminal and Xcaret Eco Theme Park.

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Central Square - 6 min walk - 0.6 km
  • Mamitas Beach - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Euro Grill - ‬3 min walk
  • ‪Suerte De Churro - ‬1 min walk

About this property

Holiday Inn Express & Suites Playa Del Carmen by IHG

Hotel with free parking, steps from Quinta Alegría Shopping Mall
A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and 2 meeting rooms. Free breakfast is available daily. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Playa Del Carmen by IHG. Limited free parking is available on a first-come, first-served basis.

This 3-star Playa del Carmen hotel is smoke free.

  • 91 guestrooms or units
  • 5 levels
  • Built in 2018
  • Buffet breakfast (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Gift shop
  • Television in lobby
  • Lift
  • No smoking on site
Holiday Inn Express & Suites Playa Del Carmen by IHG offers 91 accommodations with laptop-compatible safes and complimentary bottles of water. Tempur-Pedic beds feature down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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4.5 out of 5, Wonderful, 1,022 reviews
The price is AU$201
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift (109 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 8 AM to 10 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Holiday Inn Express & Suites Playa Del Carmen by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express & Suites Playa Del Carmen by IHG?

As of 23 Jan 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Playa Del Carmen by IHG on 28 Jan 2026 start from AU$186.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Yep, Holiday Inn Express & Suites Playa Del Carmen by IHG has a free self car park. Onsite parking is limited.

Are there any beaches close to Holiday Inn Express & Suites Playa Del Carmen by IHG?

Yep, Holiday Inn Express & Suites Playa Del Carmen by IHG is a short 8-minute walk from Playa del Carmen Main Beach. Fun beach activities include swimming.

Does Holiday Inn Express & Suites Playa Del Carmen by IHG have a pool?

Holiday Inn Express & Suites Playa Del Carmen by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8 AM to 10 PM.

Is Holiday Inn Express & Suites Playa Del Carmen by IHG family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Holiday Inn Express & Suites Playa Del Carmen by IHG is a hit with families.

Does Holiday Inn Express & Suites Playa Del Carmen by IHG serve breakfast?

Yeah, complimentary buffet breakfast is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Holiday Inn Express & Suites Playa Del Carmen by IHG?

No, Holiday Inn Express & Suites Playa Del Carmen by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Express & Suites Playa Del Carmen by IHG?

No, only service animals are allowed.

Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 662 out of 1007 reviews
Rating 8 - Good. 235 out of 1007 reviews
Rating 6 - Okay. 70 out of 1007 reviews
Rating 4 - Poor. 20 out of 1007 reviews
Rating 2 - Terrible. 20 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Naval

Stayed 2 nights in Oct 2025

10/10 Excellent

Melinton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No balcony in my room
Stayed 2 nights in Oct 2025

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacances

Excellent endroit pour quelques nuits
Stayed 1 night in Oct 2025

4/10 Poor

NORADINO

Liked: Cleanliness
Disliked: Property conditions & facilities
The AC was terrible Noise and bad odors
Stayed 4 nights in Oct 2025

10/10 Excellent

Marcos

Travelled with partner
Liked: Cleanliness, staff & service
Excellent service.
Stayed 1 night in Oct 2025

8/10 Good

Andrey

Stayed 5 nights in Oct 2025

10/10 Excellent

Ivette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
Stayed 4 nights in Oct 2025

10/10 Excellent

Ivan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it
Stayed 6 nights in Sep 2025

6/10 Okay

Fabiola

Travelled with group
Liked: Staff & service, room comfort
Pueden mejorar la limpieza de las sábanas, se veian grises
Stayed 1 night in Oct 2025

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una Bella sorpresa

Estadía perfecta. Un excelente servicio y calidez humana. Bravo 👏
Stayed 3 nights in Sep 2025

10/10 Excellent

Roberto

Stayed 7 nights in Sep 2025

10/10 Excellent

jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Sep 2025

10/10 Excellent

Jose A

Stayed 1 night in Sep 2025

10/10 Excellent

Luis Alberto Pedraza

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, they went above and beyond. Rooms were clean. Pool roof top had a beautiful view. Breakfast qas pretty much the same every day but we loved it. Will definitely be returning to this hotel next visit.
Stayed 6 nights in Sep 2025

10/10 Excellent

Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location! Great price
Stayed 1 night in Sep 2025

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful
Stayed 5 nights in Sep 2025

10/10 Excellent

Yessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Creo que tener mas lavadoras y secadoras seria ideal.
Stayed 7 nights in Aug 2025

10/10 Excellent

Rodrigo

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfecta

Excelente mi estancia 10 de 10
Stayed 2 nights in Aug 2025

10/10 Excellent

andres, Seffner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated close by the touristic center of Playa del Carmen. You can walk the boulevard while enjoying a Marquesita.
Stayed 2 nights in Aug 2025

8/10 Good

Gabriela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good ! my son loved the pool
Stayed 3 nights in Aug 2025

10/10 Excellent

Elizabeth, Virginia beach

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, very safe.
Stayed 7 nights in Aug 2025

10/10 Excellent

Aldo

Stayed 1 night in Aug 2025

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

We only stayed one night, but the rooms were a good size, the beds were comfortable and the hotel was clean. The location is really good, minutes away from la 5ta, there are restaurants, money exchange, and many things to do in walking distance. The pool is a bit small but for the area is very good.
Stayed 1 night in Aug 2025