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Grand Velas Riviera Maya - All Inclusive

Property class: 5 and above

Photo gallery for Grand Velas Riviera Maya - All Inclusive

A person swimming underwater in a clear pool with a resort building in the background.
Property video
A balcony with a pool, a table, and chairs, overlooking a beach with palm trees and the ocean.
A spacious lobby with a central seating area, a pool, and a thatched roof structure.
A beachside restaurant with outdoor seating, palm trees, and a view of the ocean.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$2,006
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪9 min drive‬
  • Place, Gran Coyote Golf
    ‪13 min drive‬
  • Place, Playa Xcalacoco
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Nature View Suite - Zen Experience

A hotel room with two beds, a desk, and a view of greenery outside.

Nature View Suite - Zen Experience

8.8 out of 10
Excellent
(10 reviews)
  • Resort view
  • 110 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Nature View Suite with Pool - Zen Experience

A hotel room with a large bed, a desk, and a chair. There is a window with red curtains and a view of greenery outside.

Nature View Suite with Pool - Zen Experience

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 110 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Ambassador Suite Ocean View

A hotel room with two beds, a dining area, a TV, and a large window with a view.

Ambassador Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 118 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Class Pool Suite Ocean Front

A modern hotel room with a large bed, a sofa, a coffee table, and a ceiling fan.

Grand Class Pool Suite Ocean Front

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 128 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Ambassador Pool Suite Ocean View

A modern hotel room with a balcony, a sofa, a coffee table, and a dining area with yellow chairs.

Ambassador Pool Suite Ocean View

  • Ocean view
  • 118 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Zen Grand Two Bedroom Family Suite Nature View

A hotel room with a large bed, a desk, a chair, a red curtain, a window with a view of trees, and a tent outside.

Zen Grand Two Bedroom Family Suite Nature View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 220 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

A baby room with a changing table, a baby rocker, a crib, and a stroller.

Ambassador Two Bedrooms Family Suite Ocean View

  • Ocean view
  • 236 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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The price is AU$1,123
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29 Nov - 30 Nov
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About the area

Playa del Carmen

Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, connected to the convention centre and 4.7 km (3 mi) from El Camaleón Mayakoba Golf Course. .A day of pampering at SE Spa can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, Cocina de Autor (+12), serves Fusion cuisine and is open for dinner. Spend the day at the beach where you'll find free cabanas, and enjoy the 3 outdoor swimming pools and free kids' club. 94548 square feet (8784 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a gym and a free manager's reception. There's also the convenience of a free beach shuttle.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • El Camaleón Mayakoba Golf Course - 9 min drive - 3.2 km
  • Gran Coyote Golf - 13 min drive - 6.0 km
  • Playa Xcalacoco - 14 min drive - 6.7 km
  • Tres Rios Ecopark - 15 min drive - 8.1 km
  • 28 de Julio Square - 15 min drive - 8.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Amaranto - ‬13 min drive
  • ‪Alberca - Pool - ‬13 min drive
  • ‪Buffet Riviera - ‬12 min drive
  • ‪Yucatán Main Restaurant - ‬12 min drive
  • ‪Rodeo Grill - ‬12 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

Grand Velas Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Grand Velas Riviera Maya - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a fitness centre.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 539 guestrooms or units
  • 4 levels
  • 3 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 6 bars or lounges
  • Conference rooms
  • 94548 sq ft of conference space
  • 8784 sq. m of conference space
  • Built in 2008
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

A beachside bar with thatched umbrellas, lounge chairs, and a view of the ocean.
Fairmont Mayakoba
Playa del Carmen
  • Pool
  • Spa
  • All-inclusive available
  • Pet-friendly
4.6 out of 5, Wonderful, 1,001 reviews
The price is AU$769
includes taxes & fees
21 Nov - 22 Nov
Fairmont Mayakoba

Property amenities

Restaurants on site

  • Cocina de Autor (+12)
  • Frida
  • Lucca
  • Piaf (+12)
  • Sen Lin

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Additional fees apply for connecting/adjoining rooms and are subject to availability.
This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Velas Riviera Maya - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Frequently asked questions

What is the cancellation policy at Grand Velas Riviera Maya - All Inclusive?

Grand Velas Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Velas Riviera Maya - All Inclusive?

As of 7 Nov 2026, prices found for a 1-night stay for 2 adults at Grand Velas Riviera Maya - All Inclusive on 30 Nov 2026 start from AU$2,006, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Grand Velas Riviera Maya - All Inclusive?

The closest beach to Grand Velas Riviera Maya - All Inclusive is Playa del Carmen Main Beach (7.1 km).

Is there a spa on site at Grand Velas Riviera Maya - All Inclusive?

Yep, SE Spa is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and facials, as well as Swedish massages.

Does Grand Velas Riviera Maya - All Inclusive have a pool?

Grand Velas Riviera Maya - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Grand Velas Riviera Maya - All Inclusive?

Grand Velas Riviera Maya - All Inclusive features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and pillowtop beds.

What makes Grand Velas Riviera Maya - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Grand Velas Riviera Maya - All Inclusive.

Is Grand Velas Riviera Maya - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Grand Velas Riviera Maya - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Velas Riviera Maya - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Grand Velas Riviera Maya - All Inclusive?

No, Grand Velas Riviera Maya - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Velas Riviera Maya - All Inclusive?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves Fusion cuisine.

What time are check-in & check-out at Grand Velas Riviera Maya - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Velas Riviera Maya - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Velas Riviera Maya - All Inclusive?

There is a golf course next to Grand Velas Riviera Maya - All Inclusive.

Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 853 out of 995 reviews
Rating 8 - Good. 92 out of 995 reviews
Rating 6 - Okay. 21 out of 995 reviews
Rating 4 - Poor. 15 out of 995 reviews
Rating 2 - Terrible. 14 out of 995 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing staff and food is fantastic.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Food was delicious, property was well maintained, our kids loved the kids club, and the beach was impeccable.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely vacation. Food and entertainment were top notch
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a wounderful venue, but expensive.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Food/service/beds...highly recommend
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay -
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family oriented resort with over the top service. The food was excellent wish they had an evening buffet to feed our toddlers who didn’t appreciate nice sit down dinners after an active pool and beach day
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 7 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and food is pretty good. The pools are a bit chilly.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goof
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful beach. All the restaurants are clean and foods are delicious. The room is very clean and service is excellent.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in Mexico
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay !
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Cleanest, most luxurious, most respectful staff in Cancun
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts in Cancun Area to stay with the family.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff went above and beyond in every way
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to spend vacation
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing staff.
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, incredible staff.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Absolutely incredible! The staff, the rooms, the food- everything was perfection
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 8 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Hospitality was top notch! Overall really clean , the spa was amazing as well. The beach was kept clean all the time as well.
Stayed 4 nights in Dec 2025