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Grand Velas Riviera Maya - All Inclusive

A person swimming underwater in a clear pool with a resort building in the background.

A balcony with a pool, a table, and chairs, overlooking a beach with palm trees and the ocean.

A beachside restaurant with outdoor seating, palm trees, and a view of the ocean.

A spacious lobby with a central seating area, a pool, and a thatched roof structure.

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Free Wi-Fi
Air-conditioning

includes taxes & fees

24 Sept - 25 Sept

Explore the area

Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

Place, El Camaleón Mayakoba Golf Course
‪9 min drive‬
Place, Gran Coyote Golf
‪13 min drive‬
Place, Playa Xcalacoco
‪14 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪52 min drive‬

Room options

A hotel room with two beds, a desk, and a view of greenery outside.

Nature View Suite - Zen Experience

Excellent

Resort view
110 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Queen Beds

A hotel room with a large bed, a desk, and a chair. There is a window with red curtains and a view of greenery outside.

Nature View Suite with Pool - Zen Experience

Exceptional

Lagoon view
110 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Queen Beds

A hotel room with two beds, a dining area, a TV, and a large window with a view.

Ambassador Suite Ocean View

Exceptional

Ocean view
118 sq m
10 bedrooms
Sleeps 4
1 King Bed OR 2 Queen Beds

A modern hotel room with a large bed, a sofa, a coffee table, and a ceiling fan.

Grand Class Pool Suite Ocean Front

Exceptional

Ocean view
128 sq m
Sleeps 4
1 King Bed OR 2 Single Beds

A modern hotel room with a balcony, a sofa, a coffee table, and a dining area with yellow chairs.

Ambassador Pool Suite Ocean View

Ocean view
118 sq m
1 bedroom
Sleeps 4
1 King Bed

A hotel room with a large bed, a desk, a chair, a red curtain, a window with a view of trees, and a tent outside.

Zen Grand Two Bedroom Family Suite Nature View

Exceptional

Resort view
220 sq m
2 bedrooms
Sleeps 8
1 King Bed and 2 Queen Beds

A baby room with a changing table, a baby rocker, a crib, and a stroller.

Ambassador Two Bedrooms Family Suite Ocean View

Ocean view
236 sq m
2 bedrooms
Sleeps 8
1 King Bed and 2 Queen Beds

About the area

Playa del Carmen

Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, connected to the convention centre and 4.7 km (3 mi) from El Camaleón Mayakoba Golf Course. Highlights at this luxury property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at SE Spa can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, Cocina de Autor (+12), serves Fusion cuisine and is open for dinner. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site free kids' club and gym. 94548 square feet (8784 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a free manager's reception and a children's swimming pool. There's also the convenience of a free beach shuttle. .Within a 15-minute drive of this 5-property class Playa del Carmen property, attractions include Playa del Carmen Main Beach and Mamitas Beach.

View more Resorts in Playa del Carmen

What's nearby

El Camaleón Mayakoba Golf Course - 9 min drive - 3.2 km
Gran Coyote Golf - 13 min drive - 6.0 km
Playa Xcalacoco - 14 min drive - 6.7 km
Tres Rios Ecopark - 15 min drive - 8.1 km
28 de Julio Square - 15 min drive - 8.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

‪Amaranto - ‬13 min drive
‪Alberca - Pool - ‬13 min drive
‪Yucatán Main Restaurant - ‬12 min drive
‪La Locanda - ‬11 min drive
‪Margarita - ‬13 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

Grand Velas Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Grand Velas Riviera Maya - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a fitness centre.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

539 guestrooms or units

4 levels

3 buildings

8 dining venues

2 bars on the beach

3 bars by the pool

3 swim-up bars

6 bars or lounges

Conference rooms

94548 sq ft of conference space

8784 sq. m of conference space

Built in 2008

Karaoke

Manager's reception (free)

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Food/drink service (free)

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Outdoor picnic space

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

Smoking in designated areas

Coffee shop

Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

A poolside area with a view of the beach, lounge chairs, and thatched umbrellas.

Pool
Spa
All-inclusive available
Pet-friendly

includes taxes & fees

29 Sept - 30 Sept

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available
Area shuttle (surcharge)
Free beach shuttle
Limo/town car service

Food and drink

2 beach bars
3 poolside bars
3 swim-up bars
6 bars/lounges
8 restaurants
A coffee shop/cafe
Couples/private dining
Free daily manager's reception
Private picnics
Snack bar/deli

Restaurants on site

Cocina de Autor (+12)
Frida
Lucca
Piaf (+12)
Sen Lin

Things to do

18-hole adjacent golf course
3 outdoor pools
Air hockey
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Concerts/live shows
Ecotours
Fitness classes
Foosball table
Free bicycle rentals
Free children's club
Full-service spa
Games
Gym
Hiking/biking trails
Karaoke
Kayaking
Mini golf
Piano
Pilates classes
Playground
Shopping
Table tennis

Family friendly

3 outdoor pools
Arcade/game room
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
In-room babysitting
In-room cot
Laundry facilities
Mini golf
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Conference centre (94,548 square foot of space)
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

42 treatment rooms
Aromatherapy
Ayurvedic treatments
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Lift (110 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible pool
Wheelchair-accessible registration desk (120 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa

3 buildings
4 floors
Ballroom
Banquet hall
Built in 2008
Comprehensive food waste policy
Designated smoking areas
Local artist showcase
Some profits reinvested in community and sustainability
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Waste recycling policy

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathtub or shower
Children's robes
Designer toiletries
Dressing gowns
Hair dryer
Jetted bathtub or rainfall showerhead
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

65-inch smart TV with premium cable channels

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Desk
Desk chair
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Additional fees apply for connecting/adjoining rooms and are subject to availability.

This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Velas Riviera Maya - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out fee: USD 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector and a security system

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Grand Velas Riviera Maya

Grand Velas All Inclusive

Grand Velas All Inclusive Riviera Maya

Grand Velas Riviera Maya

Grand Velas Riviera Maya All Inclusive Playa del Carmen

Grand Velas Riviera Maya Playa del Carmen

Riviera Maya Grand Velas

Velas Grand Riviera Maya

Velas Riviera Maya

Velas Riviera Maya Inclusive

Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen

Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen

Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel

Grand Velas Riviera Maya All Inclusive Playa del Carmen

Hotel Grand Velas Riviera Maya - All Inclusive

Grand Velas Riviera Maya - All Inclusive Playa del Carmen

Grand Velas Riviera Maya All Inclusive Hotel

Grand Velas Riviera Maya All Inclusive

Velas Riviera Maya Inclusive

Frequently asked questions

What is the cancellation policy at Grand Velas Riviera Maya - All Inclusive?

Grand Velas Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Velas Riviera Maya - All Inclusive?

As of 23 Sept 2026, prices found for a 1-night stay for 2 adults at Grand Velas Riviera Maya - All Inclusive on 24 Sept 2026 start from AU$1,879, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Grand Velas Riviera Maya - All Inclusive?

The closest beach to Grand Velas Riviera Maya - All Inclusive is Playa del Carmen Main Beach (7.1 km).

Is there a spa on site at Grand Velas Riviera Maya - All Inclusive?

Yep, SE Spa is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and facials, as well as Swedish massages.

Does Grand Velas Riviera Maya - All Inclusive have a pool?

Grand Velas Riviera Maya - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Grand Velas Riviera Maya - All Inclusive?

Grand Velas Riviera Maya - All Inclusive features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and pillowtop beds.

What makes Grand Velas Riviera Maya - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Grand Velas Riviera Maya - All Inclusive.

Is Grand Velas Riviera Maya - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Grand Velas Riviera Maya - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Velas Riviera Maya - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Grand Velas Riviera Maya - All Inclusive?

No, Grand Velas Riviera Maya - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Velas Riviera Maya - All Inclusive?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves Fusion cuisine.

What time are check-in & check-out at Grand Velas Riviera Maya - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Velas Riviera Maya - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Velas Riviera Maya - All Inclusive?

There is a golf course next to Grand Velas Riviera Maya - All Inclusive.

Grand Velas Riviera Maya - All Inclusive Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Liked: Cleanliness, amenities, property conditions & facilities

Cleanest, most luxurious, most respectful staff in Cancun

Stayed 5 nights in Dec 2025

Verified review

10/10 Excellent

Rachel A

20 May 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our third time staying at the Grand Velas and it did not disappoint. From the moment we arrived until we checked out, everything was taken care for us. The staff is incredibly thoughtful and attentive. The entire property is stunning, especially the Zen pool. The restaurants have so much variety. The Water Ceremony at the Spa is a must. Specifically, Ernesto at Azul; he knew what we needed/wanted before we did - it was amazing and his recommendations were perfect. Alejandro, our concierge, was so thoughtful and really made us feel like celebrities. Karen at the spa made the Water Ceremony even better than it already is. Everything about this vacation was amazing and we can not wait to go back!

Stayed 3 nights in May 2026

Verified review

10/10 Excellent

Joe

16 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing stay !

Stayed 3 nights in Mar 2025

Verified review

10/10 Excellent

Egidius

23 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A True 5 Star resort. We (2 Adults and Twin Kids of 3.5 Yrs.) stayed for 9 days (8 nights) in The Grand and had an amazing time. The hotel is very clean. The food is overall good and the drinks are great. This was one of the resorts when you truly had the feeling the staff enjoyed working there something we did not always experience in other five star resorts. Genuinely nice warm people. The concierge was very helpful and communication went flawless.

Absolutely incredible! The staff, the rooms, the food- everything was perfection

Great place

Stayed 7 nights in Apr 2025

Grand Velas Riviera Maya - All Inclusive

Photo gallery for Grand Velas Riviera Maya - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Nature View Suite - Zen Experience

Nature View Suite - Zen Experience

View all photos for Nature View Suite with Pool - Zen Experience

Nature View Suite with Pool - Zen Experience

View all photos for Ambassador Suite Ocean View

Ambassador Suite Ocean View

View all photos for Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front

View all photos for Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View

View all photos for Zen Grand Two Bedroom Family Suite Nature View

Zen Grand Two Bedroom Family Suite Nature View

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Grand Velas Riviera Maya - All Inclusive

Awards and affiliations

Similar properties

Fairmont Mayakoba

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

Exceptional

9.8/10

9.8/10

9.6/10

9.8/10

Reviews

10/10 Excellent

Scott

Scott

10/10 Excellent

Nicole

Nicole