Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

Photo gallery for Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

Aerial view
Property video
Suite (The Elixir Plunge Pool) | Beach/ocean view
Suite (The Horizon) | View from room
Coffee shop

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$489
includes taxes & fees
31 May - 1 June

Explore the area

View map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min walk‬
  • Place, Mamitas Beach
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

Premium Room, 2 Queen Beds, Garden View

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

Premium Room, Accessible

  • Garden view
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

Suite (The Devossion)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (The Elixir Plunge Pool)

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (The Horizon)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Premium Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

Premium Room, 2 Queen Beds (Ocean Front)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

Premium Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

Premium Room, 2 Queen Beds, Garden View (Plunge)

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

Premium Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Premium Room, 1 King Bed, Partial Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Premium Room, 1 King Bed (Ocean Front)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Premium Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Premium Room, 1 King Bed, Garden View (Plunge)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Presidential Suite

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Premium Room (Swim Up)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

Premium Room, 1 King Bed (Swim Up)

10.0 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only. Within a short 5-minute stroll, you'll find Quinta Avenida and Mamitas Beach. Highlights at this all-inclusive property include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, facials and body treatments along with access to the sauna and hot tub. The sushi bar, Nami, serves Japanese cuisine and is open for dinner. With 6 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site nightclub and 24-hour gym. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free valet parking. .Places within a 15-minute drive of this 5-property class Downtown Playa del Carmen property include Playa del Carmen Maritime Terminal and Xplor Theme Park.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Mamitas Beach - 10 min walk - 0.8 km
  • Central Square - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Pizza Renzo - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk
  • ‪Caiman Tugurio - ‬1 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬2 min walk

About this property

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. At Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi. Free valet parking is available.

This 5-star Playa del Carmen property is smoke free.

  • 313 guestrooms or units
  • 5 levels
  • 8 dining venues
  • 6 bars or lounges
  • Conference rooms
  • Built in 2014
  • Nightclub
  • Deli
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only offers 313 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 47-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, covered valet parking on site
  • Limited on-site valet parking

Food and drink

  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ceviva Cevicheria
  • Fiorella Sapori DÍtalia
  • Flor de Sal
  • Liberi
  • Nami

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Air hockey
  • Billiards/pool table
  • Books
  • Cooking classes
  • Evening entertainment
  • Full-service spa
  • Games
  • Kayaking
  • Nightclub

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2014
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests must indicate the correct number of guests, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.39 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This property caters to LGBTQ+ guests.
  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

As of 29 May 2026, prices found for a 1-night stay for 2 adults at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only on 31 May 2026 start from AU$489, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

Yep, Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only has free valet parking.

Are there any beaches close to Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

Yep, Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and kayaking.

Is there a spa on site at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

Yep, there is an onsite spa at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only have a pool?

Yep, and guests love it! Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 7:00 PM.

What luxury perks are available at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only features 4 outdoor pools, a full-service spa and a nightclub. All guestrooms come with 24-hour room service and free minibar items.

What makes Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only.

Is Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only family-friendly?

No, Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only is an adults-only property.

Is there a free airport shuttle available at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

No, Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

Yep, they've got a poolside bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 374 out of 467 reviews
Rating 8 - Good. 62 out of 467 reviews
Rating 6 - Okay. 22 out of 467 reviews
Rating 4 - Poor. 6 out of 467 reviews
Rating 2 - Terrible. 3 out of 467 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

mary c, River Forest

Travelled with group
Liked: Cleanliness, property conditions & facilities
Decor was pretty, staff were exceptionally nice, from luggage handling to dinner waiters. Food was good, and cocktails were excellent--top shelf liquor.
Stayed 4 nights in Feb 2026

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff, the room, and the service was amazing
Stayed 3 nights in Dec 2025

8/10 Good

JULIE

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We enjoyed the devotion suite, except for the blasting music from next door during the beach club!! Staff with a tentative to our needs. If you want premium liquor you better watch them , pour it.... That was the only downfall. Also done book a fishing trip.As you might not go and you won't get your money back...
The crew works very hard to keep the beach clean.We were very impressed
View from the devotion suite
Stayed 5 nights in Feb 2026

10/10 Excellent

christopher

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and helpful staff. Will definitely be returning!
Stayed 7 nights in Feb 2026

10/10 Excellent

Tabitha C

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean and the food was great
Stayed 6 nights in Dec 2025

6/10 Okay

Hakjun

Travelled with partner
Liked: Cleanliness, amenities
There was noise from outside and other rooms. the quality of food was so so to me. Japanese restaurant was so bad.
Stayed 7 nights in Feb 2026

10/10 Excellent

Stetson, Lubbock

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
fabulous rooms. gorgeous resort. happy, helpful staff. Will return
Stayed 6 nights in Feb 2026

8/10 Good

Asia

Stayed 3 nights in Feb 2026

8/10 Good

Yael

Liked: Cleanliness, staff & service, amenities
The hotel is absolutely stunning, with great service and some of the best room cleanliness I’ve experienced. The pool and beach are excellent as well. When it comes to the food, I would personally prefer less variety and a higher overall standard. They really do try very hard, but as someone who has stayed at Live Aqua in Cancun, the food there is significantly better. For example, at the steakhouse the filet and the burger were excellent, while the New York strip steak was poorly trimmed and simply not edible. Another example is that whenever I ordered raw fish, except for specific dishes at the Japanese restaurant it had been sitting in lemon for far too long and arrived overly cured rather than fresh and vibrant, which was disappointing. Once you learn what’s good at each restaurant and which dishes are handled properly, you can definitely enjoy the dining experience but it does take some time to figure that out. The alcohol is excellent, the service is good, and the selection is great. For anyone who isn’t particularly foodie-oriented, I would definitely recommend coming.
Stayed 3 nights in Feb 2026

10/10 Excellent

Angela

Stayed 7 nights in Feb 2026

10/10 Excellent

Tomikio S., Houston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this resort stood out from the moment we walked in until it was time for us to leave. Staff was so friendly and helpful the concierge service, the valet people, the room service people the restaurant people the pool attendance. Everyone was so friendly and helpful. We were very pleased.
Entrance of the resort
One of the restaurants
Lobby area
The bar in the lobby
Stayed 3 nights in Feb 2026

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful place. The staff were always kind and went above and beyond with customer service.
Stayed 3 nights in Feb 2026

6/10 Okay

Sheshashiwa

Liked: Amenities, property conditions & facilities
The resort itself was nice, but my room was never cleaned and the mattress felt like bricks.
Stayed 3 nights in Feb 2026

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful, food was great and the staff was amazing.
Stayed 3 nights in Feb 2026

10/10 Excellent

Cheyenne

Travelled with group
Liked: Cleanliness, amenities
It’s a beautiful property. The staff was great although, my friend did have a few problems at check in and check out with one in particular lady. Make sure to keep all your receipts if you happen to buy anything and pay for at the time and not charge to the room. Other than that we had a wonderful time!
Stayed 4 nights in Feb 2026

10/10 Excellent

Charity

Stayed 3 nights in Feb 2026

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities
Spotless, outstanding location and staff. The drinks were well done and it was easy to find a chair by the pool or the beach. The food might seem limited to some, I don’t need a constant smorgasbord. Lots of variety- wood fired pizza, pasta, salads, made to order by the pool or beach. there was definitely lots of fish and seafood-. Everything I had was yummy and lots of grilled veggies which I love. . The steakhouse was excellent! Our room was gorgeous and we were upgraded to an even better suite during our stay. Then, if you want a break from the gorgeous beach, you are two blocks from a vibrant area of town. Live music, performers and shopping. Love this resort and the location!
Stayed 6 nights in Feb 2026

10/10 Excellent

Andrew

Stayed 4 nights in Feb 2026

10/10 Excellent

Ronald

Stayed 4 nights in Feb 2026

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, rooms and atmosphere. Food was excellent and staff were the best.
Stayed 7 nights in Feb 2026

10/10 Excellent

Farah

Travelled with partner
My husband and I had a wonderful stay at this resort. Our room was clean and spacious, and the resort grounds were beautifully maintained. The food was very good—we especially enjoyed dinner at The Grill, Florella, and Flor de Sal. The only downside was the swim-up room. While we paid extra for it, we weren’t able to fully enjoy the swim-up pool because the water was freezing cold and not heated, which felt like a bit of a waste. That said, the staff truly made this experience exceptional. Everyone was attentive, friendly, and welcoming—especially Itzel, Alberto, Brenda at the front desk, and Mario and Oswaldo. Every staff member we encountered was wonderful. I sincerely hope management recognizes how valuable their team is and takes great care of them, because they are truly what made this feel like a five-star experience. We would absolutely stay at this resort again—just likely without the swim-up room next time.
Stayed 4 nights in Feb 2026

6/10 Okay

Naziha

Stayed 5 nights in Feb 2026

10/10 Excellent

Carey

Stayed 7 nights in Feb 2026

10/10 Excellent

JAVANNA Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I celebrated my 28th anniversary at this hotel. Let me tell you it’s absolutely breathtaking. The service is immaculate here. From the time we arrived we were met with a fresh lemon scented warm damp towel to wipe our faces. We weren’t able to get a room until 3pm however we were allowed to eat and use all amenities until we were assigned a room. We had a personal butler….Yes, a butler her name was Katherine, she was awesome, very helpful and checked in with us daily. We had amazing pool service from Raul, he was always checking on us, getting us drinks and food quickly. Omar the waiter in La Cocina had a great personality loved to chat and was very personable. Carlos at bell desk was super friendly and helpful very attentive for sure. The filet mignon at the steakhouse was on point and Christian our server was awesome, he made sure my food never touched anything I was allergic to. The Dj In the speakeasy was on fire , he kept everyone dancing all night. 9:30 to 12 am is not enough, the music should end at 1 am when they close. Drinks are top shelf at every bar, we had access to the VIP lounge on the 5th floor the view is gorgeous from the balcony and the staff are ready to make you anything or drink you would like. We absolutely loved it here and we would stay forever if we could.
Stayed 4 nights in Feb 2026

10/10 Excellent

Jan David

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, used room service frequently and never disappointed All inclusive was fantastic with great meals
Stayed 14 nights in Jan 2026