6/10 Okay
Gretel
Travelled with family, Travelled with family and small children
15 June 2025
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the Grand Hyatt Playa Del Carmen was incredibly courteous and attentive, which we greatly appreciated throughout our stay. However, this resort is not particularly family-friendly. There are no slides or kid-focused activities on the property, so families with children may want to keep that in mind. Thankfully, we booked two excursions to the Xcaret parks, which were fun and made up for the lack of on-site entertainment—but do be prepared to spend extra for those.
We opted for the all-inclusive package, but there are important details to note. Some items on the menus come with an additional charge and are not included in the package. The minibar is also not part of the all-inclusive deal. The food selection leans heavily toward kosher-style cuisine, which may not suit every palate.
The pool area was a highlight, offering a beautiful view of the beach. Unfortunately, the beach had significant sargassum during our stay, so we weren’t able to swim in the ocean. One nice perk was that the all-inclusive package included access to the spa’s sauna and pool for one day (no children allowed), though massages are not included.
The resort has only three dining options: The Grill (which requires a reservation), a sushi restaurant, and La Cocina, which is open from 8 a.m. to 4 p.m. and closes for the rest of the day—except on Fridays, when it reopens for dinner.
Lastly, transportation to and from the airport is not included and must be paid separately.
Gretel
Stayed 7 nights in Jun 2025
