All-inclusive Details
- Additional gratuities accepted
- Gratuities not included
- Airport transfers not included
Property Features
Some rates at Grand Hyatt Playa Del Carmen Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Hyatt Playa Del Carmen Resort offers its guests a full-service spa, 4 outdoor swimming pools, a steam room, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. A children's pool, spa services, and a terrace are also featured at the luxury Grand Hyatt Playa Del Carmen Resort. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.
- 314 guestrooms or units
- 5 levels
- 2 dining venues
- 2 bars or lounges
- Built in 2014
- Bar by the pool
- Coffee shop
- Kid's club (surcharge)
- Supervised kid's activities (surcharge)
- Childcare (surcharge)
- Cabanas by the pool (surcharge)
- Poolside lounge chairs
- Umbrellas for the pool
- Breakfast available (surcharge)
- Dry cleaning
- Front desk (24 hours)
- Express check-in
- Express check-out
- Storage area for luggage
- Front-desk safe
- Tour and ticket information
- Concierge
- Wedding services available
- Game room or arcade
- Terrace
- Garden
- Beauty salon
- Newspapers in lobby (free)
- Onsite shopping
- Bellhop
- Elevator
- Smoking in designated areas
Family Friendly Amenities
- Family property
- Number of outdoor pools - 4
- Children's pool
- Free WiFi
- Soundproofed rooms
- Babysitting or childcare (surcharge)
- Arcade/game room
- Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
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Airport: Cancun Intl. Airport (CUN) (55.8 km / 34.7 mi)
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Parking: Valet parking available for a surcharge
Room Amenities
Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
- Private balcony (furnished)
- Minibar
- IPod dock
- In-room dining (limited hours)
- Flat-screen television
- Cable channels
- Coffee maker
- Shower
- Rainfall showerhead
- Cribs (free)
- Rollaway beds (surcharge)
- Housekeeping (daily)
- Nightly turndown service
- Hair dryer
- Laptop safe
- Bathrobes
- Slippers
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Blackout drapes
- Sound-insulated rooms
- Climate control (air conditioning)
- Ceiling fan
- Ensuite bathroom
- Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast daily.
Sushi "n" Raw Bar - This beachfront sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.
Spa Services
- Body treatments
- Facial treatments
- Number of treatment rooms 8
- Manicures and pedicures
- Body wraps
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Sauna in spa
- Spa tub in spa
- Massages
- Steam room in spa
- Reflexology
Hotel Policies
Check-in
- Check-in time starts at 3:00 PM
- Minimum check-in age is: 21
- Check-in time ends at 6:00 AM
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.
Check-out
Payment types
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for USD 55.0 per night.
- Free cribs (infant beds)!
Pet Policy
- Pets: USD 100 per pet, per stay
- Only dogs and cats are allowed
- Maximum 1 per room (weight limit: 49 lbs)
- Pets cannot be left unattended
- Food and water bowls, an off-leash area, and pet-sitting services are available
- Restrictions apply
- For more information, you can reach out to the property at the number on the booking confirmation
- Service animals are exempt from fees
Policies
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
- Parking height restrictions apply
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Debit cards
- Debit cards not accepted
- Staffed front desk
- Security system
- Pets cannot be left unattended
- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Protective clothing is available for guests
- Masks are available for guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Social distancing measures are in place
- Contactless check-in is not available
- Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
- Property follows a brand or regulatory agency's sanitisation guidelines GBAC STAR (Hyatt)
- Property confirms they are implementing enhanced cleaning measures
- Individually wrapped food options are not available
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Property does not follow sanitisation practices of any association
- Guest accommodation is not sealed after cleaning
- Electrostatic spray is not used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Contactless food service / room service is available
- Reservation is not required for facilities on site
- Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
- Resort fee: USD 35 per accommodation, per night
The resort fee includes:
- Fitness center access
- In-room coffee
- Additional inclusions
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for full breakfast: USD 30 per person (approximately)
- Valet parking fee: USD 15 per day
- Pet fee: USD 100 per pet, per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: USD 55.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Grand Hyatt Playa Carmen Resort
- Grand Hyatt Playa Carmen
- Hyatt Del Carmen Del Carmen
- Grand Hyatt Playa Del Carmen Resort Hotel
- Grand Hyatt Playa Del Carmen Resort Playa del Carmen
- Grand Hyatt Playa Del Carmen Resort Hotel Playa del Carmen
You should know
- Pool access available from 8:00 AM to 8:00 PM.
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Registered guests are the only ones allowed to be in guestrooms.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
- To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Awards & Affiliations
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.
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