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Caribbean Paradise Hotel & Spa - 5th Avenue

3.5 star property
Art Deco Playa del Carmen hotel connected to a shopping centre, steps from Quinta Avenida

Photo gallery for Caribbean Paradise Hotel & Spa - 5th Avenue

Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas, pool loungers
Junior Suite with Balcony
32-inch plasma TV with digital channels, TV
City view from property
Bar (on property)

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pool

Explore the area

Map
5th Avenida Norte Esq. Constituyentes, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Mamitas Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪60 min drive‬

Room options

View all photos for Junior Suite with Balcony

Junior Suite with Balcony

Junior Suite with Balcony

Highlights

Air conditioning
Plasma TV
Renovated in 2019
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Rainfall showerhead
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite with Jacuzzi, Balcony and City Views

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Master Suite with Jacuzzi, Balcony and City Views

Highlights

Private indoor hot tub
Air conditioning
Plasma TV
Renovated in 2019
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Rainfall showerhead
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen Room with Balcony

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Deluxe Queen Room with Balcony

Highlights

Air conditioning
Plasma TV
Renovated in 2019
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Rainfall showerhead
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room with Balcony

Deluxe Double Room with Balcony

Deluxe Double Room with Balcony

Highlights

Air conditioning
Plasma TV
Renovated in 2019
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Rainfall showerhead
Private bathroom
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Double Suite with Jacuzzi Balcony and City Views

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Master Double Suite with Jacuzzi Balcony and City Views

Highlights

Private indoor hot tub
Air conditioning
Plasma TV
Renovated in 2019
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Rainfall showerhead
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Poolside Double Room

Superior Poolside Double Room

Superior Poolside Double Room

Highlights

Air conditioning
Plasma TV
Renovated in 2019
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Rainfall showerhead
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Suite Master

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Suite Junior

  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Caribbean Paradise Hotel & Spa - 5th Avenue puts you in the heart of Playa del Carmen, connected to a shopping centre and within a 20-minute stroll of Quinta Avenida and Mamitas Beach. Highlights at this Art Deco hotel include a full-service spa and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. Additionally, you'll find free Wi-Fi in public areas, a 24-hour front desk and tour/ticket assistance. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 3.5-property class Downtown Playa del Carmen hotel include Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km
  • Xcaret Eco Theme Park - 12 min drive - 9.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk
  • ‪Bar Loco Playa del Carmen - ‬1 min walk
  • ‪La Parrilla Playa - ‬2 min walk

About this property

Caribbean Paradise Hotel & Spa - 5th Avenue

Art Deco Playa del Carmen hotel connected to a shopping centre, steps from Quinta Avenida
Caribbean Paradise Hotel & Spa - 5th Avenue offers its guests a full-service spa and an outdoor pool. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and room service (during limited hours) are also featured at Caribbean Paradise Hotel & Spa - 5th Avenue. Parking is available for a fee. A complete renovation of Caribbean Paradise Hotel & Spa - 5th Avenue was completed in February 2019.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 1 building
  • 37 guestrooms or units
  • 3 levels
  • Built in 2000
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Smoking in designated areas
Caribbean Paradise Hotel & Spa - 5th Avenue offers 37 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Secured, covered parking on site (USD 14 per day)

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Built in 2000
  • Designated smoking areas
  • Mosquito nets
  • Renovated entire property - February 2019

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 14 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. For guests' safety, the property includes a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Caribbean Paradise Playa del Carmen
Hotel Caribbean Paradise
Koox Caribbean Paradise
Dolce Vita Caribe Beach B&B Playa del Carmen
Koox Caribbean Paradise Hotel Playa del Carmen
Koox Caribbean Paradise Playa del Carmen
Caribbean Paradise Hotel Playa Del Carmen
Caribbean Paradise Resort And Spa
Dolce Vita Caribe Beach Playa del Carmen
Dolce Vita Caribe Beach
Dolce Vita Caribe l Carmen

Frequently asked questions

What is the cancellation policy at Caribbean Paradise Hotel & Spa - 5th Avenue?

Caribbean Paradise Hotel & Spa - 5th Avenue offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Caribbean Paradise Hotel & Spa - 5th Avenue?

Yep, Caribbean Paradise Hotel & Spa - 5th Avenue has a secured covered self car park for USD 14 per day.

Are there any beaches close to Caribbean Paradise Hotel & Spa - 5th Avenue?

Yep, Caribbean Paradise Hotel & Spa - 5th Avenue is a short 6-minute walk from Playa del Carmen Main Beach.

Is there a spa on site at Caribbean Paradise Hotel & Spa - 5th Avenue?

Yep, there is an onsite spa at Caribbean Paradise Hotel & Spa - 5th Avenue. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Caribbean Paradise Hotel & Spa - 5th Avenue have a pool?

Caribbean Paradise Hotel & Spa - 5th Avenue has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 10:00 AM to 10:00 PM.

What makes Caribbean Paradise Hotel & Spa - 5th Avenue a romantic place to stay?

Couples spa treatments and beach cabanas, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Caribbean Paradise Hotel & Spa - 5th Avenue.

Is there a free airport shuttle available at Caribbean Paradise Hotel & Spa - 5th Avenue?

No, Caribbean Paradise Hotel & Spa - 5th Avenue does not offer an airport shuttle service.

What time are check-in & check-out at Caribbean Paradise Hotel & Spa - 5th Avenue?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Caribbean Paradise Hotel & Spa - 5th Avenue?

No, only service animals are allowed.

Caribbean Paradise Hotel & Spa - 5th Avenue Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 211 out of 733 reviews
Rating 8 - Good. 241 out of 733 reviews
Rating 6 - Okay. 155 out of 733 reviews
Rating 4 - Poor. 68 out of 733 reviews
Rating 2 - Terrible. 58 out of 733 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robert Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice, wish the AC could stay on so we didn’t come back to a hot room each time. Staff were great, especially Jessica as she was so helpful with any questions
Stayed 5 nights in Mar 2025

8/10 Good

Dawn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2025

2/10 Terrible

Fred

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The night club downstairs was blasting music till 3am. It was so loud, it seemed like the speakers were IN the room. My wife woke up freezing because the bed had no blankets. Only a single sheet. She had to wrap herself in sweaters.
Stayed 1 night in Feb 2025

6/10 Okay

Yvonne

Liked: Cleanliness, staff & service
Convenient location but because of this it is noisy with loud music from surrounding bars until late. Keep in mind there is no lift!!! The spa located on the premises was very good.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute spot in the perfect location.
Stayed 2 nights in Feb 2025

10/10 Excellent

Loriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythong was noce. well thank you
Stayed 1 night in Jan 2025

6/10 Okay

Christine Jane

Staff very friendly and helpful . Room was kept very clean . Bed very comfortable , linen kept clean and in good condition. Without an elevator the stairwell is challenging because there is no handrail and quite dark . Other than that I would stay there again as the location is great for getting around town .
Stayed 21 nights in Jan 2025

10/10 Excellent

EDGAR, LITTLEROCK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to eat good and have fun and party!!
Stayed 5 nights in Jan 2025

8/10 Good

Abbas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has stopped using elevator and guests need to climb up to the rooms. Loud due to adjacent bar until 3 AM Stairs have no hand rails for safety. Parking garage is extremely small. If you use it ask for help. Location is excellent. Quality of food below average is the fife different restaurants we went. Playa Del Mar is nice but prices are way too higher than California
Stayed 3 nights in Jan 2025

2/10 Terrible

LUIS

Disliked: Cleanliness, property conditions & facilities
We were there for 2 nights and we are very thankful with the staff that helped us change rooms on our second night. On our first night they gave us room 101 and it was just terrible, this room is not fit to be rented and should just be torn down, we could hear hard sounds of water coming down the pipes all night and it was impossible to sleep, this combined with all the noise and music coming in from the outside it was just awful, we did not sleep the first night, it was just impossible. Thank God that on our second night we were given different rooms and they were better and we are very thankful with the staff for this assistance.
Stayed 2 nights in Dec 2024

6/10 Okay

hongoro

Travelled with family and small children
Disliked: Amenities
This property has such a cute design but everything needs to be updated.
Stayed 2 nights in Dec 2024

2/10 Terrible

Ratnesh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
vbnm
Stayed 4 nights in Dec 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Rosa, Rockville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk were really nice, great location and price. The only thing was the pool. Water even look green
Stayed 5 nights in Dec 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

gaby

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again, loved the atmosphere more for a young crowd ! but definitely a good time
Stayed 6 nights in Nov 2024

8/10 Good

Patricia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a good stay. Good location, clean, nice staff. The parking is underground and difficult/tide to access it. But safe to keep your car. The bathroom plumbing makes noises every time some else in other rooms uses it. The bathroom door made a loud noise every time you close it. Due to the proximity to the 5 Avenue you can hear the loud music. But the business starts to close after 12pm some days and others are opened after midnight. If you are a light sleeper the location is not good. For us was nice to be able to walk to the beach, restart, etc.
Stayed 3 nights in Nov 2024

2/10 Terrible

Suman

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not Good, not recommending to anyone else
Stayed 3 nights in Nov 2024

2/10 Terrible

Lizeth

Travelled with family
Disliked: Amenities, property conditions & facilities
I was so unsatisfied and upset with this hotel that out of my 5 night stay I ended up staying 1 night and asked for a refund for the other 4! (I had to book a last min hotel nearby) So I didn't get the room I booked through Expedia, they gave me a 1 bed when I had booked a 2 double bed, we were a family of 4. As soon as you walk in the room it's HOT inside - they don't turn the AC on for you prior to your arrival, and please keep in mind it's Playa del Carmen= heat & Humidity at high levels!! They only provide ONE roll of toilet paper so if you run out you have to wait until they clean your room or you can ask the front desk. Not enough towels!!! And the showers are built a little weird that water comes out and wets the floor. Also the sink is built weird so expect water to drip out from the bottom. The rooms are smaller than what is show in the pic, and the lighting is veryyyy dim in the rooms! Just be careful when booking this property, if you're looking for a couple honeymoon thing I guess it could work? But if it were me there are nicer hotels at roughly the same price. Definitely not family friendly, and last but not least THERE IS NO ELEVATOR. We got a room on the 3rd floor and we had quite a few luggage, so it was a pain...I wish I would have read the reviews. I'm so not a negative person, but this time I truly had to write this review because it was just too much. Hope my review helps.
Stayed 5 nights in Aug 2024

6/10 Okay

Oscar

Travelled with family
Disliked: Property conditions & facilities, room comfort

Could be better

The location is convenient. The service has room for improvement. There is no elevator. The building needs maintenance.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, well located. The only problem was the pool that wasn’t well maintained
Stayed 3 nights in Aug 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
It’s in a good spot everything it’s close to Quinta Avenida
Stayed 3 nights in Aug 2024

4/10 Poor

Jorge

Disliked: Staff & service, property conditions & facilities
Hotel esta en una buena ubicacion. Hubieron algunas fallas por ejemplo desde el primer dia preguntamos por el servicio de internet nos dieron la clave pero las 6 noches que estuvimos nunca funciono dia tras dia preguntabamos y nos daban la misma repuesta que venia a reparar cuando ellos si tenian servicio en recepcion.Incluso le pregunte a otros huespedes que llevaban mas tiempo hospedandose y la respuesta fue la misma para ellos. Deberian ser mas sinceros por que personas viajamos y trabajamos remotamente y necesitamos de una buena red wifi.tuve que salir a buscar internet en otras localidades!Aparte esto el servicio al cuarto no fue el mejor las toallas eran cambiadas cada 3 dias si no las pedias.Espero puedan mejorar por que el hotel queda en una buena area segura.
Stayed 7 nights in Jun 2024

2/10 Terrible

Amy

Liked: Cleanliness
Disliked: Property conditions & facilities
Super disappointing. I booked two nights to stay here in May. When I arrived the place was under reconstruction for the pool and no facilities were available- NO POOL in summer! I expressed my disappointment and the manager said he will refund me 1 night if I stay one night. I agreed and gave them a hand written complaint AND my bank details. I have been chasing the refund for the second night for months!! Now they are ignoring my messages and I haven’t received anything. Do not stay here.
Stayed 2 nights in Jun 2024

4/10 Poor

Daisy

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Property did not give us the room we reserved, beds were hard and hotels amenities aren’t great at all
Stayed 5 nights in Jul 2024