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Artisan Playa Esmeralda Family Beach Hotel

3.5 star property
Beach resort with 2 restaurants and marina

Photo gallery for Artisan Playa Esmeralda Family Beach Hotel

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Billiards
On the beach, beach umbrellas, beach towels, beach massages
Junior Double Room | Terrace/patio
Junior Suite, Garden View | Garden view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Breakfast available
  • Gym
  • Room service

Explore the area

View map
Saenz de la Pena S/N Zona El Cocal, Úrsulo Galván, VER, 91666
  • Place, Chachalacas Dunes
  • Place, Chachalacas Beach
    ‪12 min drive‬
  • Place, Playa Juan Ángel
    ‪42 min drive‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪72 min drive‬

Room options

View all photos for Premium Suite

Premium Suite

Premium Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

7.2 out of 10
Good
(5 reviews)

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Separate bath and shower
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe

1 bedroom, in-room safe, individually furnished, laptop workspace

Room Deluxe

  • 44 sq m
  • Sleeps 4

View all photos for Suite Junior

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Junior

  • 48 sq m
  • Sleeps 2

View all photos for Suite Master

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Master

  • 48 sq m
  • Sleeps 2

View all photos for Double Room Standard

1 bedroom, in-room safe, individually furnished, laptop workspace

Double Room Standard

  • 40 sq m
  • Sleeps 4

View all photos for Room Standard

1 bedroom, in-room safe, individually furnished, laptop workspace

Room Standard

  • 40 sq m
  • Sleeps 2

View all photos for Suite Master with Sea View

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Master with Sea View

  • 48 sq m
  • Sleeps 4

View all photos for Suite Master

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Master

  • 48 sq m
  • Sleeps 4

View all photos for Room Standard

1 bedroom, in-room safe, individually furnished, laptop workspace

Room Standard

  • 40 sq m
  • Sleeps 2

View all photos for Suite Junior

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Junior

  • 48 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Junior with Sea View

  • 48 sq m
  • Sleeps 4

View all photos for Suite Master with Sea View

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Master with Sea View

  • 48 sq m
  • Sleeps 2

View all photos for Double Room Deluxe

1 bedroom, in-room safe, individually furnished, laptop workspace

Double Room Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • Sleeps 4

View all photos for Standard Room

Standard Room

Standard Room

7.2 out of 10
Good
(5 reviews)

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room Single Use

Deluxe Double Room Single Use

Deluxe Double Room Single Use

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

1 bedroom, in-room safe, individually furnished, laptop workspace

Standard Double Room

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Garden view

Junior Suite, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Separate bath and shower
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Ocean View

Grand Suite, Ocean View

Grand Suite, Ocean View

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Separate bath and shower
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View

1 bedroom, in-room safe, individually furnished, laptop workspace

Junior Suite, Ocean View

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Separate bath and shower
  • 58 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Senior Suite

Senior Suite

Senior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Separate bath and shower
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Elite Suite

1 bedroom, in-room safe, individually furnished, laptop workspace

Elite Suite

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Separate bath and shower
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the area

Playa Chachalacas

A family-friendly stay in Úrsulo Galván awaits you at Artisan Playa Esmeralda Family Beach Hotel. You'll be 1.5 km (0.9 mi) from Chachalacas Beach and 18.1 km (11.2 mi) from Chachalacas Dunes. Highlights at this beachfront resort include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include beachside massages, facials and body treatments along with access to the sauna and hot tub. The fine-dining restaurant, Alava, serves Mexican cuisine and is open for breakfast, brunch, lunch and dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site indoor swimming pool and marina. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. Each morning cooked-to-order breakfast is served between 8:00 AM and 11:00 AM. There's also the convenience of free parking nearby. .With a stay at this 3.5-property class Úrsulo Galván resort, you'll be 45.6 km (28.3 mi) from Zócalo and 45.7 km (28.4 mi) from Veracruz Harbour.
View more Resorts in Playa ChachalacasOpens in a new window

What's nearby

  • Chachalacas Beach - 12 min drive - 1.9 km
  • Archaeological Site - 39 min drive - 15.2 km
  • Playa Juan Ángel - 42 min drive - 18.6 km
  • San Juan de Ulua Castle - 61 min drive - 53.3 km
  • Veracruz Harbour - 62 min drive - 51.9 km

Getting around

  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 42 min drive

Restaurants

  • ‪Taqueria La Jirivilla - ‬8 min drive
  • ‪El manglar - ‬2 min walk
  • ‪Riverside - ‬10 min drive
  • ‪Tacos "Panchito - ‬12 min drive
  • ‪La Higuera Blanca - ‬13 min drive

About this property

Artisan Playa Esmeralda Family Beach Hotel

Beach resort with 2 restaurants and marina
Artisan Playa Esmeralda Family Beach Hotel offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. Event space at this resort measures 2153 square feet (200 square metres) and includes a conference centre. An outdoor pool, an indoor pool, and a nightclub are also featured at the family-friendly Artisan Playa Esmeralda Family Beach Hotel. You'll have access to the outdoor pool at a partner property.

This 3.5-star Úrsulo Galván resort is smoke free.

  • 50 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 dining venues
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Nightclub
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Artisan Playa Esmeralda Family Beach Hotel offers 50 air-conditioned accommodations with DVD players and a safe. Each accommodation is individually furnished. 40-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. This Úrsulo Galván resort provides complimentary wired and wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Similar properties

Front of property
Riverside Hotel Chachalacas
  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
4.4 out of 5, Excellent, 91 reviews
The price is AU$130
includes taxes & fees
4 Nov - 5 Nov
Riverside Hotel Chachalacas

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 65 to 200 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Alava
  • Fish Market
  • Skybar

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Mini golf
  • Nightclub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • TV in common areas
  • Water skiing

Family friendly

  • Arcade/game room
  • DVD player
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (2,153 square foot of space)
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • Marina
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Artisan Playa Esmeralda Family Beach Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 200 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Punta Real
Artisan Family Hotels Resorts Playa Esmeralda Ursulo Galván
Punta Real Resort Spa Chachalacas
Punta Real Spa
Punta Real Spa Chachalacas
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Ursulo Galván
Artisan Family Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Úrsulo Galván
Resort Artisan Family Hotels And Resorts Playa Esmeralda
Artisan Family Hotels Resorts Playa Esmeralda Úrsulo Galván
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván
Artisan Hotels Resorts Collection Playa Esmeralda
Punta Real Resort Spa
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Resort
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván

Frequently asked questions

What is the cancellation policy at Artisan Playa Esmeralda Family Beach Hotel?

Artisan Playa Esmeralda Family Beach Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Artisan Playa Esmeralda Family Beach Hotel?

Yep, Artisan Playa Esmeralda Family Beach Hotel is a short 18-minute walk from Chachalacas Beach. Fun beach activities include volleyball and waterskiing.

Is there a spa on site at Artisan Playa Esmeralda Family Beach Hotel?

Yep, there is an onsite spa at Artisan Playa Esmeralda Family Beach Hotel. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as beachside massages.

Does Artisan Playa Esmeralda Family Beach Hotel have a pool?

Artisan Playa Esmeralda Family Beach Hotel has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM.

What luxury perks are available at Artisan Playa Esmeralda Family Beach Hotel?

Artisan Playa Esmeralda Family Beach Hotel features a full-service spa, a nightclub and an outdoor pool.

Is Artisan Playa Esmeralda Family Beach Hotel family-friendly?

You bet! With amenities such as children's meals and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Artisan Playa Esmeralda Family Beach Hotel is a hit with families.

Does Artisan Playa Esmeralda Family Beach Hotel serve breakfast?

You bet, cooked-to-order breakfast is served daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Artisan Playa Esmeralda Family Beach Hotel?

No, Artisan Playa Esmeralda Family Beach Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Artisan Playa Esmeralda Family Beach Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Artisan Playa Esmeralda Family Beach Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Artisan Playa Esmeralda Family Beach Hotel?

No, pets and service animals are not allowed.

Reviews

Artisan Playa Esmeralda Family Beach Hotel Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 267 out of 627 reviews
Rating 8 - Good. 195 out of 627 reviews
Rating 6 - Okay. 81 out of 627 reviews
Rating 4 - Poor. 50 out of 627 reviews
Rating 2 - Terrible. 34 out of 627 reviews

Reviews

8/10 Good

TEOFILO

El hotel esta regular… el cuarto esta regular… el baño malo… sucio y viejo… eso si tiene buena presion el agua de la regadera… yo buscaria otra opcion…
Stayed 1 night in Jul 2025

8/10 Good

Sylvain

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Carlos Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Armando Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En las abitaciones en algunos lugares aun habia arena al recibirla
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Lucia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Deficiente

La habitación tenía demasiado hongo, era insoportable el olor. El aire acondicionado escurría chorros de agua que mojaron todo. El teléfono no servía y hacía un ruido constante horrible.
Stayed 3 nights in Mar 2025

8/10 Good

Evelyn

Liked: Staff & service, room comfort

ESTANCIA ARTISAN

El hotel tiene instalaciones como para que estés ahí y no salgas, las albercas y la playa están femonenales y es un hotel cómodo. Pero le hace falta mantenimeinto, las habitaciones se ven un poco viejas, al igual que los baños, también pedí un paquete de desayuno y comentaron que no tenían fruta, lo cual se me hace algo básico en un desayuno, en fin; en general la pasamos bien.
Stayed 1 night in Mar 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Stayed 1 night in Mar 2025

10/10 Excellent

Victor

Stayed 2 nights in Mar 2025

10/10 Excellent

Ricardo F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Jorge, El Mirage

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was really loud, people were yelling and playing really loud music until almost 5AM.
Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Able to check in very early. 10.30!! Poor food choice in restaurant & wine too expensive
Stayed 1 night in Jan 2025

2/10 Terrible

Tomas

Travelled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Alan

Liked: Staff & service, amenities, property conditions & facilities
It was a nice area on the beach. The facilities were dated a bit run down, but overall good
Stayed 1 night in Sep 2024

8/10 Good

roman

Travelled with family
Stayed 2 nights in Aug 2024

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena experiencia!!!

El personal muy amable tanto en el área de recepción, maleteros, meseros y seguridad. El único inconveniente el aire acondicionado del lado de la sala de nuestra habitación no servía. Esos detalles hay q mejorarlos, como comentario constructivo la luminaria de la playa Artisan fundida creo q deberían de arreglarla junto con focos decorativos de los tipis y en ciertas zonas pintura.
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities

Lame operations, decent location

The worst experience, this property needs an operations manager ASAP. The hotel is located in the beach and the entire time the restaurant did not have fish, sea food or local traditional cuisine, as advertised. Waiters were clueless of missing items and wasted valuable time to tell me they did not have food. Could not even make a salad or club sandwich. There wasn't a bar at the sky bar, wait times were insane. The room did not have towels and had to wait 3 hours and chase the staff to get some clean towels. I asked to talk to the manager and that person is absent. No one paid attention to my situation. The worst: door key did not work and doorknob had to be replaced by slow maintenance personnel. The spa was dirty. Simply horrible from beginning to wnd
Stayed 2 nights in May 2024

2/10 Terrible

Davis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in the evening and the first thing they did when we arrived was charge us another 2300 pesos for the same exact room that we already booked and paid for. Due to the late hour, there was no choice but to pay it so we could go to sleep. For that reason alone, the review is 1 star, but it doesn’t end there. The description of the room said partial ocean view but if we opened the curtains all we could see was people at the pool looking INTO OUR ROOM because they put us on the ground level. As for the restaurant, I waited over 40 minutes for food that was unremarkable. It was half as good and double the price compared with the other local restaurants in the area. Go literally anywhere else for food. The beach was nice and there were other nice amenities and events, but it was not enough to compensate for the feeling that they were just making up rules and policies to ask us for more money.
Stayed 2 nights in Apr 2024

8/10 Good

marisol

Stayed 1 night in Apr 2024

8/10 Good

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Dulce María

Stayed 3 nights in Mar 2024

8/10 Good

RAFAEL

Stayed 1 night in Mar 2024

4/10 Poor

Patricia, Hacienda heights

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID. The staff was not very helpful and even had attitudes. Restaurant food was good. I would come back
Stayed 1 night in Feb 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

Hi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .
Stayed 3 nights in Jan 2024