4/10 Poor
Timeka
Travelled with family
3 Aug 2025
Disliked: Cleanliness, amenities
This was my second time at this property and I was not impressed. The stay started off fine when I arrived a few hours earlier than I had booked and the front desk agent was more than helpful in getting me a room. I appreciated this especially since it was the middle of the night. In the days that followed my room was never cleaned even though I asked for it to be done everyday. I made sure not to put the sticker on my door so that I could receive service. The room attendant came on the day before checkout but only collected towels. The room was not cleaned. The bins were full of garbage and I still had to call for towels to which I was told I can only collect 2 sets. In fact, I had to call the front desk and ask for additional towels everyday. On 2 occasions, I was told how many towels I can get despite that not being enough. This property is in a great location for shopping but the service only started off good.
Timeka
Stayed 3 nights in Jul 2025