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Umaya Resort & Adventures

4.0 star property
Beachfront, with full-service spa

Photo gallery for Umaya Resort & Adventures

One Bedroom Ocean View | Terrace/patio
Property grounds
Beach/ocean view
Two Bedroom Ocean View
Poolside bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free airport shuttle

Explore the area

Map
Maya Beach, Stann Creek, Placencia
  • Maya Beach
    ‪1 min walk‬
  • Placencia Beach
    ‪20 min drive‬
  • Jaguar Bowling Lanes
    ‪25 min drive‬
  • Placencia (PLJ)
    ‪20 min drive‬

Room options

View all photos for Two Bedroom Premier Lagoon Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Two Bedroom Premier Lagoon Bay View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
  • Bay view
  • 102 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Ocean View

42-inch LCD TV with cable channels, TV

One Bedroom Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
  • Ocean view
  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Beachfront Villa

Three Bedroom Beachfront Villa

Three Bedroom Beachfront Villa

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Lagoon Bay View

42-inch LCD TV with cable channels, TV

One Bedroom Lagoon Bay View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
  • Bay view
  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Ocean View

Beach/ocean view

Two Bedroom Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
  • Ocean view
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Two Bedroom Premier Ocean View

Terrace/patio

Two Bedroom Premier Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
  • Ocean view
  • 102 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Beachfront Villa

Two Bedroom Beachfront Villa | Private kitchen

Two Bedroom Beachfront Villa

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Lagoon Bay View

Balcony view

Two Bedroom Lagoon Bay View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
  • Bay view
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

About the area

Placencia

At Umaya Resort & Adventures, you'll be 0.1 km (0.1 mi) from Maya Beach and 10.5 km (6.5 mi) from Placencia Beach. Highlights at this beachfront resort include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages, body wraps and mani/pedis. The family restaurant, The Club House Restaurant, serves Caribbean cuisine and is open for dinner. Fyah Beach Bar & Grill is the resort's own bar, serving drinks along with breakfast and brunch. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, free use of bicycles and laundry facilities. Each morning full breakfast is served between 7 AM and 10:00 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Sights in the region of this 4-property class Maya Beach resort include Jaguar Bowling Lanes and Silk Caye National Park.
View more Resorts in PlacenciaOpens in a new window

What's nearby

  • Maya Beach - 1 min walk - 0.0 km
  • Inky's Mini Golf - 7 min drive - 4.3 km
  • Placencia Beach - 20 min drive - 11.6 km
  • Silk Caye Beach - 21 min drive - 12.3 km
  • Jaguar Bowling Lanes - 25 min drive - 14.1 km

Getting around

  • Placencia (PLJ) - 17 min drive

Restaurants

  • ‪Inky’s 19th Hole Restaurant - ‬6 min drive
  • ‪Quarter Deck - ‬12 min drive
  • ‪NAIA’s Beach Bar & Grill - ‬6 min drive
  • ‪Maya Beach Hotel Bistro - ‬6 min walk
  • ‪1981 restaurant - ‬6 min drive

About this property

Umaya Resort & Adventures

Beachfront, with full-service spa
Step outside to unwind on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Umaya Resort & Adventures such as an outdoor pool and complimentary bicycles.

There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Mediterranean resort also offers a garden and a terrace. Free self parking is available.

This 4-star Placencia resort is smoke free.

  • 60 guestrooms or units
  • 3 levels
  • 8 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 465 sq. m of conference space
  • Built in 2008
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Umaya Resort & Adventures offers 60 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Rooms open to furnished balconies. This individually furnished accommodation has separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels. Accommodation at this 4-star resort has kitchens with full-sized fridge/freezers, stovetops, separate dining areas and kitchenware and utensils. Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and a ceiling fan. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs and body treatments.

Languages

English, Spanish

Similar properties

Outdoor pool, pool umbrellas, pool loungers

Placencia Resort

  • On private beach
  • Pool
  • Spa
  • Free airport shuttle
4.0 out of 5, Very good, 282 reviews
The price is AU$281
includes taxes & fees
8 July - 9 July
Placencia Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6 AM to 9 PM at scheduled times
  • Free area shuttle up to 10 mi
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7 AM to 10:00 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Fyah Beach Bar & Grill
  • The Club House Restaurant

Things to do

  • Beach volleyball
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • TV in common areas
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Free area shuttle
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Oven
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property offers airport shuttle pickup service from Placencia Airport only.
Guests should contact this property in advance for arrival instructions.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 20 for adults and from USD 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Belize Ocean
Belize Ocean Club
Belize Ocean Club Hotel
Ocean Belize
Ocean Club Belize
Belize Ocean Club Placencia
Belize Ocean Club Resort Placencia
Belize Ocean Club Resort
Belize Ocean Club
Umaya Resort Adventures
Umaya & Adventures Placencia
Umaya Resort & Adventures Resort
Umaya Resort & Adventures Placencia
Umaya Resort & Adventures Resort Placencia

Frequently asked questions

Is parking available at Umaya Resort & Adventures?

Yep, Umaya Resort & Adventures has a free self car park.

Are there any beaches close to Umaya Resort & Adventures?

Yep, Umaya Resort & Adventures is a short 1-minute walk from Maya Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Umaya Resort & Adventures?

Yep, there is an onsite spa at Umaya Resort & Adventures. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Umaya Resort & Adventures have a pool?

Umaya Resort & Adventures has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Umaya Resort & Adventures?

Umaya Resort & Adventures features a private beach, a full-service spa and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and dining areas.

What makes Umaya Resort & Adventures a romantic place to stay?

Beachfront dining and a private beach, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Umaya Resort & Adventures.

Is Umaya Resort & Adventures family-friendly?

You bet! With amenities such as babysitting services, a private beach and laundry facilities, it's no surprise that Umaya Resort & Adventures is a hit with families.

Does Umaya Resort & Adventures serve breakfast?

Yep, full brekkie is offered daily from 7 AM to 10:00 AM.

Is there a free airport shuttle available at Umaya Resort & Adventures?

Yep, there's a free airport shuttle that runs from 6 AM - 9 PM at scheduled times.

Is there a bar or restaurant at Umaya Resort & Adventures?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Umaya Resort & Adventures?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Umaya Resort & Adventures?

No, pets are not allowed.

Umaya Resort & Adventures Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 561 out of 920 reviews
Rating 8 - Good. 243 out of 920 reviews
Rating 6 - Okay. 68 out of 920 reviews
Rating 4 - Poor. 37 out of 920 reviews
Rating 2 - Terrible. 11 out of 920 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay at Umaya Resort

My husband and I had a wonderful stay at Umaya Beach resort. The staff was friendly and helpful. Accommodations were clean and comfortable. It was a very calm, quiet, and relaxing stay which is what we were seeking. Enjoyed the use of kayaks and paddleboards. Staff arranged excursions and transport to and from the airport as well as a daily shuttle into Placencia. Everything we were looking for in a vacation!
Stayed 8 nights in Feb 2025

8/10 Good

Esther, Spanish Lookout

Liked: Cleanliness, staff & service, property conditions & facilities
I like the welcoming atmosphere.
Stayed 1 night in Mar 2025

10/10 Excellent

Rory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place to stay in Placencia, Belize. Can’t wait to visit here again!
Stayed 5 nights in Feb 2025

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming
Stayed 3 nights in Feb 2025

10/10 Excellent

Lisa, DeForest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property grounds were very well maintained with lots of beautiful plants and flowers. Room was clean, very spacious. Staff were very kind and helpful. The onsite restaurant had wonderful dining options (we enjoyed breakfast and dinner while we stayed). Would highly recommend staying here!
Stayed 2 nights in Feb 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Umaya

It was a bit dated but they are in the process of updating. Nice pool on the ocean, beautiful large area on the lagoon side. Good food and grieve helpful staff.
Stayed 5 nights in Feb 2025

6/10 Okay

Jessica

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We stayed in an oceanfront 2 BR which was nice-hammocks on the patio and you could walk to the beach. Fairly modern setup. But we discovered a patio door wouldn’t lock so that definitely detracted from several hours on our first day since we didn’t feel comfy going far when anyone could walk in off the beach to Steal our stuff til it was fixed. The weather was very windy so it was hard to enjoy the beach (let alone snorkel) and the pools were unheated. The restaurant options on the property were disappointing (overpriced and not great. And the pizza place by the pool wasn’t even open on Mondays.) We had a child get sick and needed to extend our stay and the staff could not have been less helpful. They made us move with a vomiting child to another room that was frankly subpar given the price-$20 less than our standalone beachfront cottage to an upper floor condo unit with holes in the screens, non working balcony lights, no drinking glasses, initially non-functioning AC and the strong smell of mildew. It did have a view of the beach. No offers to help find a local doctor or pharmacy. No trying to let us stay in the same place given the circumstances. They just tried to move us as fast as possible. As a frequent traveler I have higher expectations for a property that bills itself as more of a luxury set-up. The place felt empty too. I’m not convinced this place is worth returning to. They are attempting high end but not achieving it.
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Umaya good for the money

Umaya Resort is a great place to stay in Placencia. It is about 20 minute drive to the town. The resort is clean. It does need some updating and better care to details. For the price, it is a very good choice.
Stayed 2 nights in Feb 2025

8/10 Good

Danielle

Liked: Staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Massimo

Stayed 1 night in Jan 2025

8/10 Good

Ethelbert

Stayed 1 night in Nov 2024

8/10 Good

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was peaceful and the staff was very pleasant and welcoming. The restaurant had good options, I enjoyed each meal that was served. I didnt like the furniture in the rooms, the seat cushions were uncomfortable and the furniture on the balcony was hard. Overall i enjoyed my time there and would recommend this resort to anyone looking for a relaxing experience.
Stayed 3 nights in Jan 2025

10/10 Excellent

Carla, Fiske

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous location, beautiful pool and beach area, stunning lagoon view from our balcony, comfortable room, family friendly.
Stayed 3 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
We had an enjoyable mini vacation, nice beaches, good food and wonderful people.
Stayed 3 nights in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Improved since previous operator, good value
Stayed 4 nights in Jan 2025

10/10 Excellent

Jessie

Stayed 8 nights in Dec 2024

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our family of five over Christmas and had a wonderful time. We really appreciated that the hotel offered a free shuttle twice a day so that we could go to the grocery store or into Placencia. My husband and I got couples massages at the hotel spa, which were fantastic. Our three teenage kids enjoyed the beach and the pool, and loved playing beach volleyball. We really loved the breakfast at the restaurant at the hotel. Our favorite dinner, however, was at the Maya Bistro, which is a short walk down the beach. It was absolutely delicious! The hotel also made it very easy to book excursions. We went snorkeling and also took the Monkey River tour, where we got to see howler monkeys. It was amazing! We stayed in a two bedroom lagoon view room, and it was gorgeous. We loved seeing all of the wildlife from our balcony, including many different kinds of birds. The entire resort was very peaceful and laid-back, a perfect relaxing vacation. The rooms are equipped with a kitchen, which has all the basics to cook your own meals, which did save us some money. It’s also good to know that you can use American dollars or Belizean dollars in Belize. Also, if it is your first time visiting Placencia, just know that you will need to take a short flight from Belize city to Placencia. You can book on either Maya air or Tropic air. This was a wonderful first visit to Belize and we hope to be back!
Stayed 7 nights in Dec 2024

4/10 Poor

Donald

Stayed 2 nights in Nov 2024

8/10 Good

Emma

Liked: Cleanliness
Stayed 6 nights in Dec 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was modern and comfortable. We had a nice 2 bedroom with a kitchen and living room. It was nice they provided us daily with good coffee for our coffee maker. The bed was very comfortable and the only drawback to us was the bathrooms are small. Everyone working at the resort was kind and accommodating. I found the restaurant onsite to be kind of sleepy but the food was good. Within a 10minute walk there is a small grocery store, a few more restaurants and a gift shop. They had a complementary shuttle to town twice daily.
Stayed 8 nights in Dec 2024

10/10 Excellent

Herjina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view from our room, the restaurant had a variety of chooses on their menus, the food was delicious, and the staff were friendly/helpful. I would definitely recommend this resort if you are looking for a quite and relaxing vacation. I am planning to return with our family.
Stayed 2 nights in Dec 2024

6/10 Okay

Todd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unusual menu choices.
Stayed 1 night in Dec 2024

8/10 Good

Shantel

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Darleen P

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had 2 bad meals at Laguna restaurant The pizza was very doughy We were kind of bored It’s expensive for a cab - really can’t walk far Told there was a shutttle 2 x a day but did start until 12/2 and it doesn’t pick you up Great beach location but would not return
Stayed 6 nights in Nov 2024

2/10 Terrible

Robert, Oakland Park

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had roaches and Black ugly spiders. I saw 3 spiders, 1 in my bathroom.. 1 in my bedroom near my shoes and 1 in the floor in the kitchen. 2 medium and 1 large spider. Told the front desk to fumigate my room in the morning and they didnt. Came back to my room rhat night and saw more spiders. Asked to remove the spiders and the front desk told me they dont bite and its gonna be okay to stay in the room for the night. After telling the hotel ill sleep in my rental they were cohorts into changing my room to 1 above the spider infested room. I didnt sleep and left the hotel. They never offered me a refund and just didnt care. I give them an astrist not a star. Im petrified of spiders and have aracnaphobia. This wasnt handled well at all. Ill never ever stay there again. Shame on expedia for recommending this place to tourist. I want a dull refund. This was beyond horrible and extremely poorly handled. They sent security to smash the spiders with a stick. How pittyful.
Stayed 3 nights in Nov 2024