8/10 Good
Verified traveller
Travelled with family
11 Mar 2024
Rough start but still a fav. location for fam
Arrived latter then anticipated but still within their stated limit. However reception gave me the impression that they may had already given our room away.
Where they sent us the first night, looked like an older section that had been half heartedly remodeled to match the rest of the resort. The fridge wasn’t cooling, and after having someone fix it for half the day, we asked to be moved once it started leaking water all throughout the kitchen and living area.
They moved us to a room on a second level for our second and third night. It was the same room I’ve been in before and from there we had a great Experince.
Lagoon side is always my preference, with the beautiful sunsets and lush grass. Hard to get a peaceful early morning of quiet when the restaurant staff are setting up while blaring ether cell phone music.
Other than that all the staff was very helpful and polite, and worked diligently to fix our frustrations.
Pool was nice, but could have been kept more clean, and you had to wait for pool towels as they never seemed to have enough on hand.
Next time I go, I will request my same room, bring my own ice cube trays, and beach towel.
Verified traveller
Stayed 3 nights in Mar 2024