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Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

2.5 star property
Hotel in Jacksonville with free breakfast and fitness centre

Photo gallery for Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

Meeting facility
Hair dryer, towels
Exterior
Free daily buffet breakfast
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Laundry
The current price is AU$155
includes taxes & fees
2 Oct - 3 Oct

Explore the area

View map
1923 S Jackson St, Jacksonville, TX, 75766
  • Lake Jacksonville
    ‪2 min drive‬
  • UT Health Jacksonville
    ‪4 min drive‬
  • Tomato Bowl Stadium
    ‪4 min drive‬
  • Tyler, TX (TYR-Pounds Regional)
    ‪48 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Hair dryer, towels

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed

7.8 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Private bathroom
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Hair dryer, towels

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Shower/bath combination
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Private bathroom
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

Jacksonville

At Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG you'll be within a 10-minute walk of Nichols Green Park and 2 km (1.2 mi) from Lake Jacksonville. Highlights at this hotel include free buffet breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Additionally, you'll find a 24-hour business centre and laundry facilities. Each morning free breakfast is served. .With a stay at this Jacksonville hotel, you'll be 2.8 km (1.8 mi) from Bolton Park and 3.1 km (1.9 mi) from UT Health Jacksonville.

What's nearby

  • Nichols Green Park - 10 min walk - 0.9 km
  • Lake Jacksonville - 2 min drive - 1.9 km
  • Bolton Park - 3 min drive - 3.4 km
  • UT Health Jacksonville - 4 min drive - 3.7 km
  • Tomato Bowl Stadium - 4 min drive - 4.1 km

Getting around

  • Tyler, TX (TYR-Pounds Regional) - 44 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Beverly's Country Cafe - ‬11 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Chick-fil-A - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

Hotel in Jacksonville with free breakfast and fitness centre
Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG offers its guests an indoor pool and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This Jacksonville hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Television in lobby
  • No smoking on site
  • 1 conference room
Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG offers 65 air-conditioned accommodations with a safe and free newspapers. 32-inch flat-screen televisions come with premium satellite channels. Fridges, microwaves and coffee/tea makers are provided.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 647 reviews
The price is AU$156
includes taxes & fees
28 Sept - 29 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel JACKSONVILLE
Holiday Inn Express JACKSONVILLE
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites JACKSONVILLE
Holiday Inn Express Hotel Suites JACKSONVILLE

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

As of 24 Sept 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG on 2 Oct 2025 start from AU$155.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Yep, Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG has a free self car park.

Does Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG have a pool?

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG has an indoor pool. The pool is open 9:00 AM to 10:00 PM.

Is Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG is a hit with families.

Does Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG serve breakfast?

You bet, complimentary buffet brekkie is offered daily from 6:30 AM to 9:30 AM.

Is there a free airport shuttle available at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

No, Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

No, only service animals are allowed.

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 400 out of 654 reviews
Rating 8 - Good. 157 out of 654 reviews
Rating 6 - Okay. 48 out of 654 reviews
Rating 4 - Poor. 24 out of 654 reviews
Rating 2 - Terrible. 25 out of 654 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ajit

Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Room was very spacious! Everything very clean. Staff was super nice!
Stayed 2 nights in Jun 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service
The in door pool area was EXTREMELY slippery. The pool water was clean, and a little to warm. But the edge around the pool and all of the walk area were so slippery several children and adults fell
Stayed 1 night in Jun 2025

2/10 Terrible

DYLAN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel could not find our reservation for the itinerary number. We had to reserve another room so I would appreciate this being refunded back to the card or at least credit my account. It was ridiculous. We had business people in town and they couldn’t even check in and the staff at the hotel was not helpful at all
Stayed 1 night in Jun 2025

4/10 Poor

Brent

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was close to where we needed to go. Allegedly, we stayed in a refurbished room and i felt it was similar to a motel 6....not too impressed. There was a stain on the sheets. Not sure if it was a poop stain. in the other room we had, there were wires coming out of the wall where the thermostat was. Their tvs are small 32 inch. I was not impressed and probably recommend another hotel than here.
mold
small TV
Stain sheets
Stained carpet
Stayed 1 night in Jun 2025

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable.
Stayed 1 night in May 2025

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly Staff. Willing to help and accommodated us to our needs. I was driving my trailer with my UTV. I was a bit worried since its equipped with an expensive sound system and other expensive add ons. They made my parking situation a breeze and allowed me to park upfront so they can keep an eye and made sure the cameras were recording all angels of my vehicle.
Stayed 2 nights in May 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Darrin

Stayed 1 night in May 2025

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

manuel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in and very nice and clean room.
Stayed 1 night in May 2025

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Quiet. Friendly staff
Stayed 1 night in May 2025

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

AMANDA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was clean, staff was helpful and friendly. Breakfast was great
Stayed 2 nights in May 2025

8/10 Good

Kevin B

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Influx do to upgrade work ongoing, but clean and neat despite the construction.
Stayed 1 night in May 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern renovations, staff & very close to Christus Mother Frances hospital is 5 stars for the hotel. Guests letting their room doors slam & t.v. playing late at night was disturbing, however, I was too tired to request a new room. I suggest bringing ear plugs & a white noise app.
Stayed 1 night in May 2025

4/10 Poor

Brenna

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property has really gone down hill since I last visited. The beds are terrible and not comfortable. They were already knocking at 9 am, 3 hours before check out, when I was still sleeping so I felt rushed out. To add to it, I was also trying to pack and load my items and I come back and there is already someone IN the room, with items I still had in there. I never told them I was checked out so it was very frustrating coming back to someone in there when I was still trying to pack. The breakfast looked unappatising and it was the same menu all weekend. This was always my go to hotel in Jacksonville but not anymore unfortunately.
Stayed 3 nights in May 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service

It is what it is…

Overall this was a good stay. The place is looking dated and my room was musty smelling. However, it was very quiet and I slept well.
Stayed 1 night in May 2025

10/10 Excellent

Jose O

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2025

10/10 Excellent

Terry

Stayed 1 night in Apr 2025

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Retiree getaway

Breakfast was sparse - however the staff seemed attentive and very polite The bed was a bit too firm for our taste - The hotel was clean , smelled great and seemed like a brand new property, although construction was happening.
Stayed 1 night in Apr 2025

10/10 Excellent

TERI

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Apr 2025