See all properties
Save

Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel with free parking, near Island at Pigeon Forge

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Free daily full breakfast
Reception
Microwave, coffee/tea maker
Desk, laptop workspace, iron/ironing board, WiFi
Business centre

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is AU$69
includes taxes & fees
17 Feb - 18 Feb

Explore the area

View map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Xtreme Racing Center
    ‪3 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(56 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(47 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(72 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(10 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.2 out of 10
Wonderful
(5 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

You may also like

Ad
Indoor pool, a heated pool

Park Tower Inn

Downtown Pigeon Forge
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
3.1 out of 5, 1,988 reviews
The price is AU$80
includes taxes & fees
22 Feb - 23 Feb
Park Tower Inn

About the area

Pigeon Forge

At Surestay Plus By Best Western Pigeon Forge you'll be 2 km (1.2 mi) from Island at Pigeon Forge and 1.2 km (0.7 mi) from LeConte Center at Pigeon Forge. Highlights at this hotel include a complimentary breakfast, free self-parking and a 24-hour business centre. .This business-friendly hotel has free WiFi in public areas and a vending machine. .With a stay at this Downtown Pigeon Forge hotel, you'll be 4 km (2.5 mi) from Titanic Museum and 4.4 km (2.7 mi) from Dollywood's Splash Country.

What's nearby

  • Xtreme Racing Center - 3 min walk - 0.3 km
  • Old Mill - 11 min walk - 0.9 km
  • LeConte Center at Pigeon Forge - 11 min walk - 1.0 km
  • Pigeon Forge Factory Outlet Mall - 12 min walk - 1.1 km
  • Island at Pigeon Forge - 3 min drive - 1.8 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 54 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪Margaritaville - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪CiCi's Pizza - ‬5 min walk
  • ‪Reagan's House of Pancakes - ‬17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel with free parking, near Island at Pigeon Forge
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 2 levels
  • Built in 1984
  • Full breakfast (free)
  • Business centre (24 hours)
  • Front desk (limited hours)
  • No smoking on site
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Free daily buffet breakfast
Clarion Inn & Suites near the Leconte Center Pigeon Forge
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
3.8 out of 5, Good, 964 reviews
The price is AU$62
includes taxes & fees
23 Feb - 24 Feb
Clarion Inn & Suites near the Leconte Center Pigeon Forge

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (80 centimetre high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 160 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

What is the cancellation policy at Surestay Plus By Best Western Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of 16 Feb 2026, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on 17 Feb 2026 start from AU$68.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Surestay Plus By Best Western Pigeon Forge?

Yep, Surestay Plus By Best Western Pigeon Forge has a free self car park.

Does Surestay Plus By Best Western Pigeon Forge serve breakfast?

Yep, complimentary full brekkie is served on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Surestay Plus By Best Western Pigeon Forge?

No, Surestay Plus By Best Western Pigeon Forge does not offer an airport shuttle service.

What time are check-in & check-out at Surestay Plus By Best Western Pigeon Forge?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 591 out of 1157 reviews
Rating 8 - Good. 294 out of 1157 reviews
Rating 6 - Okay. 143 out of 1157 reviews
Rating 4 - Poor. 57 out of 1157 reviews
Rating 2 - Terrible. 72 out of 1157 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Alejandro

Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Receptionist asked for my service dog’s identification. Just to avoid any conflict I decided to show it. Also the 2nd floor kept doing heavy footsteps nonstop , couldn’t get a good sleep .
Stayed 1 night in Nov 2025

10/10 Excellent

Sierra

Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Everything was good
Stayed 2 nights in Nov 2025

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service
The room was clean. All the staff I met was very nice.
Stayed 2 nights in Nov 2025

6/10 Okay

Curtis

Liked: Cleanliness
The bathtub drain was stopped up and the breakfast was really bad the room was clean except they looked really dated
Stayed 1 night in Nov 2025

6/10 Okay

Ernie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes was clean but very noisy and had to prove we had reservations
Stayed 2 nights in Nov 2025

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn’t eat the breakfast
Stayed 1 night in Nov 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious and clean, nice walk-in shower. Heater difficult to regulate.
Stayed 2 nights in Nov 2025

10/10 Excellent

joe

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Nov 2025

2/10 Terrible

katrina

Disliked: Staff & service, property conditions & facilities
Attempted to check in early which i was told was possible. Was told that noone was checking out and that noone was leaving so they didnt know if a room would even be ready. We transferred hotels and went to the sure stay best western plaza inn.
Stayed 5 nights in Nov 2025

10/10 Excellent

Marc, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional
Stayed 1 night in Nov 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On one hand, this is an old motel and, by today's standards, it seemed pretty spartan. On the other hand, it's been renovated at some point but, most significant to us, the property's housekeeping staff had the room in a perfectly clean condition. Even the clear (as in "not frosted") all-glass show enclosure was completely (and I mean COMPLETELY) spot free! We didn't use the kitchenette on our one-night stay, but two burners, a microwave and a decent-sized refrigerator are great, that's what you're looking for. Breakfast is served until 9:30 and it was a little past 9 when we got to the serving area. The biscuits needed refilled, barely a serving of eggs remained, and there was no place left to sit...so we left. One more thing: the woman that handled our check-in was friendly and very helpful!
Stayed 1 night in Nov 2025

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes, the room was spotless.
Stayed 2 nights in Nov 2025

6/10 Okay

Jason

Travelled with partner
We made a reservation for a king size bed and the lady at the front desk completely disregarded that even though we showed her our reservation confirmation her excuse was “they had to play room exchange all night” She gave us a queen room for the same price as a king even though the queen was cheaper
Stayed 2 nights in Nov 2025

8/10 Good

Kelsey

Travelled with partner
Liked: Cleanliness
Room was clean
Stayed 2 nights in Nov 2025

6/10 Okay

Jim

Liked: Staff & service
Not super clean, not as nice as the pics. Front door half broke, bathroom door broke..(locked me in) floor above creaking BAD whith the people walking on it and every morning about 6am the trash guy would get ALL the dumpsters from the other hotels and restaurants near buy ( about 10) and just beat the sh1t out of them. So for about 30 to 45 mins of the hulk kicking and smashing dumpsters around..(Not an exageration) Staff was nice...Didnt feel unsafe...never tried the breakfast...
Stayed 6 nights in Oct 2025

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Older hotel that is well maintained. Large kitchen area with refrigerator, sink, and stovetop. Everything was clean.
Stayed 1 night in Nov 2025

8/10 Good

Rebecca

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Fair for the coat
Stayed 2 nights in Oct 2025

10/10 Excellent

Terry

Stayed 2 nights in Jul 2025

10/10 Excellent

Terry

Stayed 3 nights in Sep 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Oct 2025

8/10 Good

Gabriel

Travelled with family
Liked: Staff & service
Room 216. Room was good and comfy. Breakfast is as ok as it gets (could use some fruits). Service in front desk is excellent (provided some cookware when asked as we were using the stovetop). Everything in the room was tidy clean. The kitchenette is very useful when having kids. Location is perfect and close to all attractions. On the other side of things; AC unit is full of mold. Bed comforter are very stained. Floor creaks and you could easily understand what your neighbors are talking about in close doors. TV only shows local and no kids channels (could’ve used some cartoons). In general a nice place to stay if the plan is to leave early and arrive late just to get enough sleep.
Stayed 4 nights in Oct 2025

10/10 Excellent

Cristie

Stayed 2 nights in Oct 2025

10/10 Excellent

Cristie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! This is a relatively small property that may deceive you when you turn into the lot, as maybe not being what you expected; but don't fret! It's unfussy on the outside but the room, bathroom and amenities more than make up for parking lot impressions. Your room and bathroom will be cool, modernized and clean with maybe a few aesthetic blemishes that affect nothing about your stay. We had a desk which was a great feature because I had to work remotely for a short time one morning. Plenty of USB ports for charging devices. Reliable TV and Wifi. Staff all friendly and responsive. The breakfast is AWESOME and we really appreciated it and the staff's upkeep of it. You can grab coffee or tea in the lobby anytime of the day or night. Housekeeping will come every other day of your stay unless you request otherwise. We stayed an extra night and the new check-in for the same room was effortless. The proximity to the Parkway/main strip is an easy, close walk and Shoney's restaurant is right at the corner. Your parking spot is right outside your door for easy loading/unloading. Ice machine on property. Attraction brochures and maps plentiful by the front desk. We would definitely stay here again. Thank you!
Stayed 1 night in Oct 2025

10/10 Excellent

Cynthia

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2025