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Surestay Plus By Best Western Pigeon Forge

2.5 star property

Photo gallery for Surestay Plus By Best Western Pigeon Forge

A modern kitchen with a central island, built-in appliances, and a large window.
A reception area with a modern design, featuring a patterned wall, a reception desk, and a large window.
A modern kitchen with a stainless steel refrigerator, a microwave, and a coffee maker on the countertop.
A hotel room with a bed, a desk, a TV, a kitchenette, and a mirror.
A hotel with a sign reading "SunStay Plus Hotel by Best Western."

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Business services
  • 24/7 front desk
The current price is AU$98
includes taxes & fees
2 Aug - 3 Aug

Explore the area

View map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Old Mill
    ‪11 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪14 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

A hotel room with two beds, a desk with a chair, a television, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(64 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

A hotel room with a large bed, a desk with a computer, a television, and a microwave.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(49 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

A hotel room with a large bed, bedside tables with lamps, a desk with a chair, a television, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

A hotel room with two beds, a desk, a chair, a TV, a lamp, and a refrigerator.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(80 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a desk with a computer, a television, and a microwave.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(12 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

A hotel room with two beds, a desk, a chair, a television, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

8.8 out of 10
Excellent
(10 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

A hotel room with a bed, desk, chair, TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

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About the area

Pigeon Forge

At Surestay Plus By Best Western Pigeon Forge you'll be within just a 15-minute stroll of popular places like LeConte Center at Pigeon Forge and Old Mill. Highlights at this hotel include a complimentary breakfast, free self-parking and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a vending machine. .Attractions within a 30-minute walk of this Downtown Pigeon Forge hotel include Island at Pigeon Forge and Dolly Parton's Stampede Dinner Attraction.

What's nearby

  • Xtreme Racing Center - 3 min walk - 0.3 km
  • Old Mill - 11 min walk - 0.9 km
  • Patriot Park - 11 min walk - 0.9 km
  • LeConte Center at Pigeon Forge - 14 min walk - 1.2 km
  • Island at Pigeon Forge - 3 min drive - 2.1 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 54 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪Margaritaville - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪Old Forge Distillery Moonshine - ‬13 min walk
  • ‪Golden Corral - ‬19 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 2 levels
  • Built in 1984
  • Full breakfast (free)
  • Business centre (24 hours)
  • Front desk (24 hours)
  • No smoking on site
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Exterior
Best Western Plaza Inn
Pigeon Forge
  • Pool
  • Spa pool
  • Breakfast included
  • Kids’ pool
4.5 out of 5, Wonderful, 2,596 reviews
The price is AU$136
includes taxes & fees
8 July - 9 July
Best Western Plaza Inn

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (80 centimetre high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 160 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

What is the cancellation policy at Surestay Plus By Best Western Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of 7 July 2026, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on 2 Aug 2026 start from AU$98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Surestay Plus By Best Western Pigeon Forge?

Yep, Surestay Plus By Best Western Pigeon Forge has a free self car park.

Does Surestay Plus By Best Western Pigeon Forge serve breakfast?

Yep, complimentary full brekkie is served on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Surestay Plus By Best Western Pigeon Forge?

No, Surestay Plus By Best Western Pigeon Forge does not offer an airport shuttle service.

What time are check-in & check-out at Surestay Plus By Best Western Pigeon Forge?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 650 out of 1279 reviews
Rating 8 - Good. 326 out of 1279 reviews
Rating 6 - Okay. 158 out of 1279 reviews
Rating 4 - Poor. 63 out of 1279 reviews
Rating 2 - Terrible. 82 out of 1279 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Chance

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet stay.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the beds were comfortable. Will stay there again when we are in town
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness
Clean room, great for the price to be able to wnjoy Dollywood the next day.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2026
Verified

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great location and courteous staff!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities
Nice clean room good breakfast alot to watch on TV and dog friendly was a plus
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

amanda

Liked: Cleanliness, property conditions & facilities
Room clean, staff amazing great stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities
The room was clean! The staff were so kind would definitely stay here again!
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Nyerhee

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was close by like literally within walking distance. All of the workers were very nice. Breakfast was wonderful room was clean.! and they also had late checkout available. I’m very happy that I stayed with you guys and will be using you guys again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location and stay
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities
Nice staff, clean room and great breakfast options.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Zach

Room was clean! pretty decent location! but the breakfast was not very good
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Room was clean and the bed was very comfy, might not be one of your higher class hotels but definitely a bang for your buck!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Third time staying here and always clean and comfortable and nice staff.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great we'll definitely be staying again
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in and safe and clean and close to everything!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Ymara

Liked: Staff & service
Disliked: Amenities
Good for price, breakfast included staff very gently.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, room comfort
Staff was friendly and pets are welcome
Stayed 1 night in Dec 2025
Verified

8/10 Good

Alfred

Liked: Cleanliness, amenities
Clean room, good breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

linda

Liked: Cleanliness, amenities, property conditions & facilities
room was clean and comfortable. very friendly and helpful staff! will stay there again!!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are pretty nice, but rough in the details. The door did not seal the entry way properly, so you could almost stick your finger through the bottom of the door. Breakfast was nice and fresh everyday.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was limited but it was hot and good. I wish they offer chicken options in addition to beef too. Staff was very helpful and knowledgeable about the area. Location is superb, right across there are lot of options to eat and activities. We booked the one with kitchen and have to get the utensils from frontdesk. Location of kitchen next to bathroom is bit odd, kinda make the area messy quickly than you think. Overall pricing wise it’s a decent place to stay.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great staff
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Buffy

Liked: Cleanliness
Not in the best ‘area’
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Dec 2025