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You can enjoy LCD TVs with satellite channels, and all 255 rooms feature free WiFi, in-room childcare and coffee/tea makers. Fridges and round-the-clock room service make in-room dining convenient. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Free bottled water, safes and hairdryers are also available.
A day of pampering can include Thai massages, sports massages and body scrubs. The restaurant, Asia Alive, serves international cuisine and is open for breakfast, lunch and dinner. Champion Bar is the resort's own sports bar, serving drinks along with lunch and dinner. Enjoy the 24-hour fitness centre, kids' club, kids' swimming pool and waterslide. Other amenities include free WiFi in public areas, a 24-hour front desk and limo/town car service. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also limited parking, along with the convenience of an airport shuttle.
With a stay at this 4-star Choeng Thale resort, you'll be 2.1 km (1.3 mi) from Kamala Beach and 3.9 km (2.4 mi) from Phuket Fantasea.
Novotel Phuket Surin Beach Resort ratings based on 16 Verified Reviews
Guest reviews for Novotel Phuket Surin Beach Resort
8 Aug. 2019 by Novotel Team
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
26 Dec. 2018 by Assistant General Manager
Dear Valued Guest, Thank you for sharing your feedback with other travelers. We always love to read how much you have enjoyed your holiday thanks to the pool, the fun activities for kids and parents such as Family Pizza Making, walk on water, cupcakes decoration and more. We will look forward to welcoming you back in the future for many more great moments here. Warmest regards, Assistant General Manager
22 Nov. 2018 by Alexandre H.
Dear Minh, Thanks for sharing your wonderful experience online. We delighted to hear how much you enjoyed a great service from our Heartist. As you rightfully mention, regarding the genuine services and help from our Heartists, we will certainly share your encouraging feedback to them. We definitely look forward to welcoming you back in the future for many more great moments here at Novotel Phuket Surin. Best regards, Alexandre H. General Manager
Convenient for beach good for families
12 Nov. 2017 by General Manager
Dear Ashley, Thank you for sharing your feedback online. We always love to read how much you have enjoyed your holiday with us. As we aim to offer the best products and services to our guests, and we couldn’t be happier to know that you spent great holidays at our resort. Many thanks for the praise you gave to our team members, they work hard to go above and beyond the guests' expectation and we really appreciate your kind acknowledgment. On the other hand, please accept my sincerely apologize for the discomfort you could have encountered, I will take this feedback into the account for immediate improvement. Thank you once again, we shall look forward to welcoming you back to stay with us again very soon. Tropical regards, Fraser Ross General Manager
fantasic as usual.
6 Nov. 2017 by General Manager
Dear Renee, Thank you for taking the time to share your great feedback, following your recent stays at Novotel Phuket Surin. I'm very happy to hear that you and your family enjoyed our food, swimming pool, 2 water slides and also our lovely team member! I'm also thrilled that our service was to your satisfaction, we look forward to the opportunity of welcoming you and your family back to our resort again soon. Tropical regards, Fraser Ross General Manager
great stay close to beach
19 Oct. 2017 by General Manager
Dear Yvette, Thank you for sharing your feedback online. We always love to read how much you have enjoyed your holiday with us regarding our swimming pools and water slides. However, I am sorry to read that your experience at the resort about our beds and pillows couldn’t meet your expectations.We really appreciate your feedback and will pass this to department concern for further improvement. We do hope that we will have the opportunity to welcome you again.
11 Aug. 2017 by General Manager
Dear Ben, Many thanks for completing your Trip Advisor review following your recent stay at Novotel Phuket Surin Beach Resort. I am glad that you enjoyed the pool, and especially the water slide. As you rightfully mention, we offer daily free shuttle to Patong area. On the other hand, please accept our sincere apology for this and I have shared your feedback with the appropriate hotel team to ensure that issues are addressed. We really appreciate your feedback and do hope that we can welcome you back if you have plans to return to Phuket. Tropical regards, Fraser Fraser Ross General Manager
5 Jul. 2017 by Fraser Ross
Dear Wotif, Many thanks for your feedback. I am delighted to know that our quiet location, friendly staff and great facilities could reach your satisfaction. I am looking forward to welcoming you back. Tropical regards, Fraser Fraser Ross General Manager
Great family friendly hotel
30 May 2017 by Fraser Ross
Dear Sophie, Many thanks for your feedback. I am glad to know that our kid's service and facilities could reach your satisfaction. It would be great to see you back. Tropical regards, Fraser Fraser Ross General Manager
nice hotel, good for family, big pool
10 Jan. 2017 by Fraser Ross
Dear Ann, Thank you for your review. Thanks for highlighting about food. I will raise your comment and discuss with our chef for improvement. If you would like to give us more suggestion, please send an e-mail directly to the hotel. We look forward to welcoming you again Tropical regards Fraser Fraser Ross General Manager
About the Novotel Phuket Surin Beach ResortLocation 106/27 Moo 3, Surin Beach, Choeng Thale, Phuket 83110
Novotel Phuket Surin Beach Resort offers its guests 2 the outdoor swimming pools, a waterslide, a 24-hour fitness centre, and a kid's pool. There are 4 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. WiFi is free in public spaces. Spa services, a library, and tour or ticket assistance are also featured at the family-friendly Novotel Phuket Surin Beach Resort. A round-trip airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Choeng Thale resort is smoke free.
- 255 guestrooms or units
- 4 levels
- 4 buildings
- 4 dining venues
- Built in 2008
- Bar by the pool
- Swim-up bar
- Bar or lounge
- Kid's club (surcharge)
- Supervised kids' activities (surcharge)
- Childcare (surcharge)
- Towels for the beach
- Breakfast available (surcharge)
- Dry cleaning
- Front desk (24 hours)
- Staff members are multilingual
- Storage area for luggage
- Front desk safe
- Car service
- Tour and ticket information
- Games room or arcade
- Pool or billiards table
- Corner/local shop
- Gift shop
- Television in lobby
- No smoking on site
Family Friendly Amenities
- Number of outdoor pools - 2
- Children's pool
- Free WiFi
- Children's club (free)
- Grocery/convenience store
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Arcade/game room
- Playground on site
- Free cribs/infant beds
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
- Airport: Phuket (HKT-Phuket Intl.) (20.1 km / 12.5 mi)
- Property shuttles: Airport shuttle
- Parking: Free self parking
Novotel Phuket Surin Beach Resort offers 255 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.
- In-room dining (24 hours)
- HD television
- Satellite channels
- Coffee maker
- Luxury bedding
- Cribs (free)
- Rollaway beds (surcharge)
- Housekeeping (daily)
- Childcare in room (surcharge)
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Exterior corridor access
- Climate control
- Ensuite bathroom
- Connecting rooms available
Food & Drink
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Asia Alive – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Happy hour is offered.
Joe Kool's – This poolside restaurant specialises in international cuisine and only serves lunch. Happy hour is offered. Open daily.
Champion Bar – This sports bar specialises in American cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.
TAI Sushi Bar – Overlooking the pool, this sushi bar specialises in Japanese cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Ocean's Restaurant – This restaurant is located by the pool. Open daily.
Late-night fare is available from 24-hour room service.
- Thai massage
- Sports massage
- Body treatments
- Body scrubs
- Facial treatments
- Check-in time starts at 2 PM
- Check-in time ends at midnight
- Minimum check-in age is 18
Special check-in instructions:
If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
- Check-out by noon
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are available for THB 1200.0 per night.
- Free cribs (infant beds)!
- No pets allowed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- Union Pay
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: THB 469.62 for adults and THB 233 for children (approximately)
- Airport shuttle fee: THB 1300 per vehicle (one-way)
- Airport shuttle fee per child: THB 0 (one-way), (up to 16 years old)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: THB 1200.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
- Novotel Phuket Surin Beach Resort Choeng Thale
- Novotel Phuket Surin Beach Choeng Thale
- Novotel Phuket Surin Beach
- Novotel Phuket Surin Choeng T
You should know
- Novotel Phuket Surin Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
- Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
- Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
- Registered guests are the only ones allowed to be in guestrooms.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.