4.2 out of 5

"WE stayed at the NOvotel Surin for 14 nights. We found the staff to be very friendly and helpful, we had preorder the breakfast so this was included i ... " More

By a verified traveller on Mon 06 Nov 2017

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Hotel Description

A family-friendly stay in Choeng Thale awaits you at Novotel Phuket Surin Beach Resort. Within just a 10-minute stroll, you'll find popular attractions like Surin Beach and Bang Tao Beach. Highlights at this resort include 4 restaurants, 2 outdoor swimming pools and free self parking.

You can enjoy LCD TVs with satellite channels, and all 255 rooms feature free WiFi, in-room childcare and coffee/tea makers. Fridges and round-the-clock room service make in-room dining convenient. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Free bottled water, safes and hairdryers are also available.

A day of pampering can include Thai massages, sports massages and body scrubs. The restaurant, Asia Alive, serves international cuisine and is open for breakfast, lunch and dinner. Champion Bar is the resort's own sports bar, serving drinks along with lunch and dinner. Enjoy the 24-hour fitness centre, kids' club, kids' swimming pool and waterslide. Other amenities include free WiFi in public areas, a 24-hour front desk and limo/town car service. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also limited parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Choeng Thale resort, you'll be 2.1 km (1.3 mi) from Kamala Beach and 3.9 km (2.4 mi) from Phuket Fantasea.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$73* Per night/room 28 Aug. - 29 Aug.

Family Suite, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Room, Terrace, Poolside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, Pool View

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Novotel Phuket Surin Beach Resort ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Phuket Surin Beach Resort

Everyone (10) Couples (2) Family (4)
5 out of 5

Posted by on 31 Jul. 2019

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Comment from Hotel Management

8 Aug. 2019 by Novotel Team

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

4 out of 5
Good hotel for families with a great pool and many activities for kids.

Posted by on 20 Dec. 2018

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Comment from Hotel Management

26 Dec. 2018 by Assistant General Manager

Dear Valued Guest, Thank you for sharing your feedback with other travelers. We always love to read how much you have enjoyed your holiday thanks to the pool, the fun activities for kids and parents such as Family Pizza Making, walk on water, cupcakes decoration and more. We will look forward to welcoming you back in the future for many more great moments here. Warmest regards, Assistant General Manager

5 out of 5
Really friendly staff able to help at any time. Receptionist very good at English which was a BIG help. Hotel was under renovations at time of stay so kids were unable to enjoy the arcade

Posted by , from Adelaide on 13 Oct. 2018

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Comment from Hotel Management

22 Nov. 2018 by Alexandre H.

Dear Minh, Thanks for sharing your wonderful experience online. We delighted to hear how much you enjoyed a great service from our Heartist. As you rightfully mention, regarding the genuine services and help from our Heartists, we will certainly share your encouraging feedback to them. We definitely look forward to welcoming you back in the future for many more great moments here at Novotel Phuket Surin. Best regards, Alexandre H. General Manager

4 out of 5

Convenient for beach good for families

Pros: See above
Cons: See above
Location: WE did a James Bond island tour and Koh Lak trip both great. We paid half price as it’s not yet high season it was easy to get a good deal.
WE stayed at the NOvotel Surin for 14 nights. We found the staff to be very friendly and helpful, we had preorder the breakfast so this was included in the price and we were really glad we did this there was a fantastic choice of food and kept us going all day. Great location for the beach which was really beautiful. We didn’t use the kids club so cant comment on this but it is overall a very family friendly hotel our kids (aged 10 and 12) really enjoyed the pool and slides.Table tennis and pool also went down well along with the popcorn and movies. We didn’t organise any tours through the hotel as we could get better deals around the local tour operators. My only negative was the condition of the railing on the balcony which were fine for us having older kids but they were rusty and rotting at the sides and bottom and I would not have wanted that room if I had a toddler having said that lots or renovation and updating of the rooms underway. This was the perfect location for a family holiday away from the business of other beach areas. If you are going away to party I think Surin beach would be too quiet but great for us as a family and one of the best beaches.

Posted by , from NZ on 6 Nov. 2017

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Comment from Hotel Management

12 Nov. 2017 by General Manager

Dear Ashley, Thank you for sharing your feedback online. We always love to read how much you have enjoyed your holiday with us. As we aim to offer the best products and services to our guests, and we couldn’t be happier to know that you spent great holidays at our resort. Many thanks for the praise you gave to our team members, they work hard to go above and beyond the guests' expectation and we really appreciate your kind acknowledgment. On the other hand, please accept my sincerely apologize for the discomfort you could have encountered, I will take this feedback into the account for immediate improvement. Thank you once again, we shall look forward to welcoming you back to stay with us again very soon. Tropical regards, Fraser Ross General Manager

5 out of 5

fantasic as usual.

we have been to Thailand a few times and have stayed here everytime, this last trip we were planning on staying elsewhere but none of the other hotels around the same pricing compared to the novotel surin beach. lovely staff, great food, fantastic pool with slides which the kids love!! close enough to everywhere. will stay here agin next trip.

Posted by , from sunshine coast, aus on 1 Nov. 2017

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Comment from Hotel Management

6 Nov. 2017 by General Manager

Dear Renee, Thank you for taking the time to share your great feedback, following your recent stays at Novotel Phuket Surin. I'm very happy to hear that you and your family enjoyed our food, swimming pool, 2 water slides and also our lovely team member! I'm also thrilled that our service was to your satisfaction, we look forward to the opportunity of welcoming you and your family back to our resort again soon. Tropical regards, Fraser Ross General Manager

3 out of 5

great stay close to beach

Staff were accomodating, beds were uncomfortable and pillows and bedding stunk of sweat. Sorry guys. But pool and water slide were awesome so much fun for the kids and adults.

Posted by , from mildura on 18 Oct. 2017

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Comment from Hotel Management

19 Oct. 2017 by General Manager

Dear Yvette, Thank you for sharing your feedback online. We always love to read how much you have enjoyed your holiday with us regarding our swimming pools and water slides. However, I am sorry to read that your experience at the resort about our beds and pillows couldn’t meet your expectations.We really appreciate your feedback and will pass this to department concern for further improvement. We do hope that we will have the opportunity to welcome you again.

3 out of 5

Average

On the negative side there was no airconditioning in common areas which means you can't sit and eat breakfast without sweating which isnt a very nice experience. Kids club staff seem more interested in making extra money to braid adults hair in the kids club than looking after and playing with the children. Room was in need of renovation, not in as good condition as i would expect at a novotel, paint peeling, very dated etc. Surin beach was pretty but very little to do in the area and there was no swimming allowed at the beach. On the positive side the pool and bar area at the hotel was nice and our kids enjoyed the water slide. The hotel was clean and the free shuttle bus to patong was very handy. Overall our stay was satisfactory but certainly no better than that.

Posted by , from Sydney on 4 Aug. 2017

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Comment from Hotel Management

11 Aug. 2017 by General Manager

Dear Ben, Many thanks for completing your Trip Advisor review following your recent stay at Novotel Phuket Surin Beach Resort. I am glad that you enjoyed the pool, and especially the water slide. As you rightfully mention, we offer daily free shuttle to Patong area. On the other hand, please accept our sincere apology for this and I have shared your feedback with the appropriate hotel team to ensure that issues are addressed. We really appreciate your feedback and do hope that we can welcome you back if you have plans to return to Phuket. Tropical regards, Fraser Fraser Ross General Manager

4 out of 5
Quiet location as not in Patong beach, clean, tidy, friendly staff. Found pool bar prices a bit more expensive due to being Novotrl brand. Great facility tho, will stay again

Posted by on 2 Jul. 2017

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Comment from Hotel Management

5 Jul. 2017 by Fraser Ross

Dear Wotif, Many thanks for your feedback. I am delighted to know that our quiet location, friendly staff and great facilities could reach your satisfaction. I am looking forward to welcoming you back. Tropical regards, Fraser Fraser Ross General Manager

4 out of 5

Great family friendly hotel

Great hotel - lots for the kids to do. Great kids food & drinks deal available!

Posted by , from sydney on 21 Apr. 2017

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Comment from Hotel Management

30 May 2017 by Fraser Ross

Dear Sophie, Many thanks for your feedback. I am glad to know that our kid's service and facilities could reach your satisfaction. It would be great to see you back. Tropical regards, Fraser Fraser Ross General Manager

4 out of 5

nice hotel, good for family, big pool

everything was good except food which needs to be improved.

Posted by , from Sydney on 22 Dec. 2016

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Comment from Hotel Management

10 Jan. 2017 by Fraser Ross

Dear Ann, Thank you for your review. Thanks for highlighting about food. I will raise your comment and discuss with our chef for improvement. If you would like to give us more suggestion, please send an e-mail directly to the hotel. We look forward to welcoming you again Tropical regards Fraser Fraser Ross General Manager

About the Novotel Phuket Surin Beach Resort

Location 106/27 Moo 3, Surin Beach, Choeng Thale, Phuket 83110

Property Features

Novotel Phuket Surin Beach Resort offers its guests 2 the outdoor swimming pools, a waterslide, a 24-hour fitness centre, and a kid's pool. There are 4 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. WiFi is free in public spaces. Spa services, a library, and tour or ticket assistance are also featured at the family-friendly Novotel Phuket Surin Beach Resort. A round-trip airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Choeng Thale resort is smoke free.

  • 255 guestrooms or units
  • 4 levels
  • 4 buildings
  • 4 dining venues
  • Built in 2008
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Phuket (HKT-Phuket Intl.) (20.1 km / 12.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Phuket Surin Beach Resort offers 255 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Asia Alive – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Happy hour is offered.

Joe Kool's – This poolside restaurant specialises in international cuisine and only serves lunch. Happy hour is offered. Open daily.

Champion Bar – This sports bar specialises in American cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.

TAI Sushi Bar – Overlooking the pool, this sushi bar specialises in Japanese cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Ocean's Restaurant – This restaurant is located by the pool. Open daily.

Late-night fare is available from 24-hour room service.

Spa Services

  • Thai massage
  • Sports massage
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1200.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 469.62 for adults and THB 233 for children (approximately)
  • Airport shuttle fee: THB 1300 per vehicle (one-way)
  • Airport shuttle fee per child: THB 0 (one-way), (up to 16 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: THB 1200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Phuket Surin Beach Resort Choeng Thale
  • Novotel Phuket Surin Beach Choeng Thale
  • Novotel Phuket Surin Beach
  • Novotel Phuket Surin Choeng T

You should know

  • Novotel Phuket Surin Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.