Banyan Tree Phuket

5.0 star property
Lakefront resort with 6 restaurants and 2 outdoor pools

Photo gallery for Banyan Tree Phuket

2 outdoor pools, free pool cabanas, pool umbrellas
Property video
Spa Pool Villa
Beach towels, kayaking, rowing
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
The current price is AU$1,401
includes taxes & fees
17 Dec - 18 Dec

Explore the area

View map
33, 33/27 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket, 83110
  • Place, Laguna Phuket Golf Club
    ‪3 min walk‬
  • Place, Bang Tao Beach
    ‪7 min walk‬
  • Place, Sirinat National Park
    ‪5 min drive‬
  • Airport, Phuket (HKT-Phuket Intl.)
    ‪20 min drive‬

Room options

Signature Pool Villa

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Patio
Garden
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 270 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Signature Two Bedroom Pool Villa

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • 350 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Grand Two Bedroom Pool Villa

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
  • 380 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Grand Lagoon Pool Villa

Highlights

Patio
Garden
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 270 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Two Bedroom Double Pool Villa

10.0 out of 10
Exceptional
(1 review)

Highlights

Patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
  • 1500 sq m
  • 2 bedrooms
  • Lagoon view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

One Bedroom Double Pool Villa

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
  • 1300 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Banyan Pool Villa

8.6 out of 10
Excellent
(11 reviews)

Highlights

Patio
Garden
Soundproofed
Private pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 170 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Three Bedroom Double Pool Villa

Highlights

Patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
  • 2500 sq m
  • 3 bedrooms
  • Lagoon view
  • Sleeps 8
  • 1 King Bed and 4 Twin Beds

Spa Pool Villa

Highlights

Patio
Garden
Separate sitting area
Soundproofed
Private pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 550 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Serenity Pool Villa

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Patio
Garden
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 140 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Serenity Three Bedroom Pool Residence

Highlights

Patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
  • 435 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

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About the area

Laguna

A luxury stay in Choeng Thale awaits you at Banyan Tree Phuket. You'll be 0.6 km (0.4 mi) from Bang Tao Beach and 2.7 km (1.7 mi) from Boat Avenue Mall Phuket. Highlights at this resort include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the hot tub. The restaurant, Watercourt, serves seafood and is open for breakfast, brunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Enjoy the 3 outdoor tennis courts, golf course and free kids' club plus access to golf lessons. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a gym and a lazy river. Each morning free buffet breakfast is offered between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free area shuttle. .Places within a 30-minute drive of this 5-property class Choeng Thale resort include Surin Beach and Jungceylon Shopping Center.

What's nearby

  • Laguna Phuket Golf Club - 3 min walk - 0.3 km
  • Bang Tao Beach - 7 min walk - 0.6 km
  • Sirinat National Park - 5 min drive - 2.3 km
  • Phuket Adventure Mini Golf - 5 min drive - 3.1 km
  • Surin Beach - 8 min drive - 6.5 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 32 min drive

Restaurants

  • ‪Smigo's Bar & Restaurant - ‬10 min walk
  • ‪Poolside - ‬9 min walk
  • ‪XANA Beach Club - ‬12 min walk
  • ‪The Beach Bar II - ‬8 min walk
  • ‪Market Place - ‬12 min walk

About this property

Banyan Tree Phuket

Lakefront resort with 6 restaurants and 2 outdoor pools
As a guest of Banyan Tree Phuket, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 6 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A children's pool, a fitness centre, and a steam room are also featured at the luxury Banyan Tree Phuket. A free area shuttle within 1 km is available. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Choeng Thale resort.

  • 1 floor
  • 218 guestrooms or units
  • 218 buildings
  • 6 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 1994
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
Banyan Tree Phuket offers 218 air-conditioned accommodations with private pools and iPod docking stations. Rooms open to patios. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

This Choeng Thale resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 24 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 1 km
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 6 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Banyan Cafe
  • Hojo
  • Saffron
  • Tre
  • Watercourt

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Golf lessons
  • Gym
  • Kayaking
  • Lazy river
  • Library
  • Mountain biking
  • Pilates classes
  • Pro golf shop
  • Rowing/canoeing
  • Shopping
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Lazy river
  • Private pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Free pool cabanas
  • Garden
  • In a national park
  • On a lake
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 24 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • No lift
  • Tile flooring in public areas

More

  • 1 floor
  • 218 buildings
  • Banquet hall
  • Built in 1994
  • Designated smoking areas
  • Mosquito nets
  • No plastic drinking straws
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with cable channels
  • Private pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Banyan Tree Phuket

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for THB 3500.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: THB 20000
  • New Year's Eve (31 December) Gala Dinner per child: THB 10000 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: THB 1900 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 3500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Banyan Tree Hotel Phuket
Banyan Tree Phuket Resort Choeng Thale
Phuket Banyan Tree
Banyan Tree Phuket Hotel Choeng Thale
Banyan Tree Phuket Choeng Tha
Banyan Tree Phuket Choeng Thale

Frequently asked questions

What is the cancellation policy at Banyan Tree Phuket?

Banyan Tree Phuket offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Banyan Tree Phuket?

As of 10 Dec 2025, prices found for a 1-night stay for 2 adults at Banyan Tree Phuket on 17 Dec 2025 start from AU$1,400.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Banyan Tree Phuket?

Yep, Banyan Tree Phuket has free valet parking. Onsite parking is limited.

Are there any beaches close to Banyan Tree Phuket?

Yep, Banyan Tree Phuket is a short 7-minute walk from Bang Tao Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Is there a spa on site at Banyan Tree Phuket?

Yep, there is an onsite spa at Banyan Tree Phuket. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Banyan Tree Phuket have a pool?

Banyan Tree Phuket has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Does Banyan Tree Phuket have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Banyan Tree Phuket?

Banyan Tree Phuket features 2 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with private pools, premium bedding and 24-hour room service.

What makes Banyan Tree Phuket a romantic place to stay?

A hot tub and couples spa treatments, as well as private pools and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Banyan Tree Phuket.

Are there hot tubs in the rooms at Banyan Tree Phuket?

No, but there are private pools in the guestrooms.

Does Banyan Tree Phuket serve breakfast?

Sure does, free buffet brekkie is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Banyan Tree Phuket?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Banyan Tree Phuket?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Banyan Tree Phuket?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Banyan Tree Phuket?

No, pets and service animals are not allowed.

Is there a golf course on site at Banyan Tree Phuket?

Yep, Banyan Tree Phuket has an 18-hole golf course. Golf lessons, golf caddies, golf carts and golf clubs are also available.

Banyan Tree Phuket Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 757 out of 1001 reviews
Rating 8 - Good. 166 out of 1001 reviews
Rating 6 - Okay. 43 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lawan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and beautiful private pool
Stayed 2 nights in Sep 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and relaxing
Stayed 4 nights in Sep 2025

10/10 Excellent

KIWON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

SANGYONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Joufika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the grand lagoon villa. It was very relaxing and such a good experience. We loved the space and privacy. We loved the thai architecture and the breakfast buffet. We would love to come back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive, their goal is to ensure a peaceful & relaxing visit and they did a great job.
Stayed 2 nights in Aug 2025

10/10 Excellent

Rabin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful retreat with really great service

Lovely pool villas and really great service, particularly the General Manager who is always happy to help. They have some small renovations going on at the moment but it only had a minor impact on our stay, which was quickly resolved by the General Manager. The new beach club is really nice too, we will definitely be back!
Stayed 8 nights in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible stay at the banyan tree phuket

This place is stunning. Set in a series of lagoons about 20 minutes from Phuket airport. We stayed in a signature pool Villa and it was incredible. Inside the Villa was excellent with so much space even with a giant super king bed. The outside was perfect and we spent most of our time there. Great sunbeds and pool and the covered area was great for shelter from the sun or short downpours of rain. The facilities were exceptional and food incredible. It is more pricy than typical thailand prices but that is expected for what is more than a five star hotel experience. My wife has gluten allergies and they were so helpful and made sure options were available at breakfast. This was just what we needed before travelling south to Karon and kata. Would highly recommend the banyan tree we loved it.
Stayed 5 nights in Aug 2025

10/10 Excellent

Sebastian

Stayed 3 nights in Jul 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After reading some negative reviews I was a little worried but Banyan Tree is truly a 5* resort with high level of services. Staff was very friendly, attentive and prompt. Food was very delicious, we tried Safron and Hojo restaurant and the service and food was beyond pur expectations. Breakfast was very delicious too. Room was clean, spacious and well maintained, pool with clean water was checked by pool service daily. The surrounding nature, trees, palms and gardens are very well maintained and you can cycling around inside the resort endlessly. We travel a lot and simply knew that Banyan resorts are always a guarantee of quality so was Banyan Tree Phuket too. We will definitely come back next year.
Stayed 6 nights in Aug 2025

10/10 Excellent

Hae Jin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

HEATHER

Stayed 6 nights in Aug 2025

8/10 Good

Hyo Bum

Stayed 2 nights in Aug 2025

10/10 Excellent

HYUNGWOOK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

SEUNGIL

Stayed 4 nights in Aug 2025

10/10 Excellent

Adam

Stayed 3 nights in Aug 2025

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Very nice stay in a double pool villa. Efficient Check in/ Check out ( in the room), very efficient buttler trough whatsapp , room is big , clean, nice furniture, nice private pool and jacuzzi. Nice expérience ( barbecue inside villa, floatting breakfast in the villa, private yacht booking …) . 3 caviat: property is very big, you have private bike or buggy to call, beach club need to take a shuttle every 15min with 10min ride, lake or second pool not fully cleaned. All in all an excellent stay and memory.
Stayed 4 nights in Jul 2025

6/10 Okay

YoungHoon

Travelled with family
Disliked: Cleanliness

I stayed here for 6 days for my family vacation.

During my stay, the main lobby was under renovation, so I couldn't use the Watercourt buffet or the Saffron restaurant. The breakfast buffet was moved to the golf course, but all the tables were outside, and it was so hot that it was difficult to eat. As a result, I ended up ordering room service for breakfast almost every day. One of the staff who brought us coffee and breakfast to us (for room dining) had implicitly asked us for tips several times during our stay. He wouldn't leave my room until he gets tip. He was annoyed at me because I ordered coffee in the morning (3 days in a row), and he made a big show of bringing me the coffee. And when he brought us the food, he acted like he was doing me a huge favor by giving me some of it for free. But it doesn't make sense since the food is already included in the price. And on the last day of my stay, when I ordered full set breakfast, he forgot to bring me several items including butter & jam, orange juice, coffee, and bread. Overall, the hotel's facilities are outdated and need improvement. Specifically, for a 5-star hotel, it's disappointing that most bathrooms don't have bidets, as this is a common amenity. The hotel also needs to address the musty and moldy smell that comes from the air conditioning. Furthermore, the housekeeping team's cleaning tools appeared very old, which didn't give guests a sense of cleanliness.
Stayed 5 nights in Jul 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, room comfort

Great facilities.

Great staff. They were all kind and helpful. Done rooms can be updated. The pool villas have not been updated. They are dark, old, and not worth the money. At a minimum stay at the serenity pool villas. Huge difference.
Stayed 4 nights in Jul 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

4/10 Poor

Ishay

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Aryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice - very quiet and serene. Beach requires shuttle/boat, which isn’t bad but it’s not really walkable. The boat is a bit irregular on schedule. One night we were stuck on beach for longer than expected, but staff at the partner beach resort and banyan tree helped us with the shuttle.
Stayed 3 nights in Jul 2025

8/10 Good

Stefan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2025

10/10 Excellent

Kali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was perfect! The breakfast buffet, the view of the golf course, the people, the hotel rooms… everything!
Stayed 5 nights in Jul 2025