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5.0 out of 5

"Staff very friendly and pretty good english. Room was beautiful, beach clean, pool lovely and warm, food good " More

By a verified traveller on Sun 02 Jun 2019

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Hotel Description

A luxury stay in Phu Quoc awaits you at The Shells Resort & Spa Phu Quoc. You'll be 7 km (4.4 mi) from Phu Quoc Night Market and 10.4 km (6.4 mi) from Phu Quoc National Park. Highlights at this beachfront resort include 2 outdoor swimming pools, a full-service spa, and a private beach.

You can enjoy LED TVs with digital channels, and all 134 individually decorated rooms feature free WiFi, balconies or patios, and separate bathtubs and showers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while premium linens invite a good night's rest. Free bottled water, safes, and hair dryers are also available.

A relaxing visit to Waves Spa can include hot stone massages, Thai massages, aromatherapy, and reflexology along with access to the sauna. The restaurant, FLOW Restaurant, is open for breakfast, lunch, and dinner. Liquid Lounge is the resort's own bar, serving drinks along with light fare. Added amenities include free WiFi in public areas and a conference center. There's also free valet parking, along with the convenience of a free airport shuttle.

With a stay at this 5-star Phu Quoc resort, you'll be 17.4 km (10.8 mi) from Vinpearl Land Phu Quoc and 21.1 km (13.1 mi) from Vinpearl Safari.

Luxury Villa, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$92* Per night/room 24 Oct. - 25 Oct.

Luxury Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Villa, Poolside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 5 Max

The Shells Resort & Spa Phu Quoc ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Shells Resort & Spa Phu Quoc

Everyone (1) Couples (1)
5 out of 5
Staff very friendly and pretty good english. Room was beautiful, beach clean, pool lovely and warm, food good

Posted by on 2 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by Nguyen Huy PHong Mr. (FOM)

Dear Sir/ Madam. Thank you very much for your wonderfully review. That let us to know you had such a pleasant time staying with us. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Providing extraordinary quality of service is our utmost goal ever since, please be sure that you nice comments will motivate all our staffs to keep on improving the quality of service everyday. We wish you all the bests and hope to welcome you again in the near future. Best Regard, The Management Team

5 out of 5
Pros: The room, the pool and beach.
Beautiful resort. The breakfast buffet was amazing!

Posted by on 13 Nov. 2017

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Comment from Hotel Management

16 Nov. 2017 by Nguyen Huy Phong (Mr) - Front Office Manager

Dear sir/madam Thank you for taking the time and share your wonderful experience with us. It is a pleasure to read your review and I am sure it will inspire other travelers to visit us very soon. I am delighted to know that you had an awesome stay with us and also love our room designed, pool, and the nice beach, especially the amazing breakfast. Its seem you may missed the BBQ dinner will be service every Tues-Sat, that will be started with free cocktails party, the our door activities as KAYAK service on beach (depend the weather), indoor activities as sauna & steam bath will be provided free to all in house guest. Providing the most relaxing, comfortable and exceptional stay one can have during his journey has always been our pride and commitment for many years. We all wish you and your family all the bests and do hope to welcome you again on your next vacation to this beautiful island.

About the The Shells Resort & Spa Phu Quoc

Location Ganh Gio Beach, Duong Dong Town, Phu Quoc, Kien Giang

Property Features

Step outside to unwind on the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Shells Resort & Spa Phu Quoc you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a garden and a terrace. Limited free parking is available on a first-come, first-served basis. This 5-star Phu Quoc resort is smoke free.

  • 134 guestrooms or units
  • 2 levels
  • Built in 2014
  • Dining venue
  • Bar on the beach
  • Bar or lounge
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Phu Quoc (PQC-Phu Quoc Intl.) (17 km / 10.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Shells Resort & Spa Phu Quoc offers 134 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. 32-inch LED televisions come with digital channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

FLOW Restaurant - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).

Liquid Lounge - This bar serves light fare only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Steam room in spa
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 6:00 AM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 59.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Shells Resort & Spa Phu Quoc

Policies

Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that guest safety measures are currently in place.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

  • No lifts
  • Service animals not allowed
  • Please note, some room types at this property are not available when booking a stay with children.
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shell Phu Quoc
  • Shell Resort Phu Quoc
  • Shells Resort Phu Quoc
  • Shells Resort
  • Shells Phu Quoc
  • The Shells Resort & Spa Phu Quoc Island, Vietnam
  • The Shells Resort Spa
  • The Shell Resort Spa
  • The Shells Resort Spa Phu Quoc
  • The Shells & Phu Quoc Phu Quoc
  • The Shells Resort & Spa Phu Quoc Resort
  • The Shells Resort & Spa Phu Quoc Phu Quoc
  • The Shells Resort & Spa Phu Quoc Resort Phu Quoc

You should know

  • The Shells Resort & Spa Phu Quoc offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.