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The Shells Resort & Spa Phu Quoc

5.0 star property
Luxury resort on the beach, with outdoor pool

Photo gallery for The Shells Resort & Spa Phu Quoc

Luxury Villa, Poolside
Family Room, 2 Bedrooms, Ocean View | Living area
Premium Room, Ocean View | Living area
Lobby
Family Room, 2 Bedrooms, Ocean View | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Room service
  • Spa

Explore the area

Map
Ganh Gio Beach, Duong Dong Town, Phu Quoc, Kien Giang
  • Phu Quoc Night Market
    ‪7 min drive‬
  • San Van Dong Duong Dong Stadium
    ‪7 min drive‬
  • Dinh Cau
    ‪11 min drive‬
  • Phu Quoc (PQC-Phu Quoc Intl.)
    ‪18 min drive‬

Room options

View all photos for Luxury Villa, Poolside

Luxury Villa, Poolside

Luxury Villa, Poolside

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 80 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Suite, Ocean View

Luxury Suite, Ocean View | View from room

Luxury Suite, Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Sofa bed
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Ocean View

Premium Room, Ocean View | Living area

Premium Room, Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room, 2 Bedrooms, Ocean View

Family Room, 2 Bedrooms, Ocean View | View from room

Family Room, 2 Bedrooms, Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
  • 135 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Luxury Villa, Garden View

View from room

Luxury Villa, Garden View

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 80 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Deluxe Room with Ocean View

1 bedroom, minibar, in-room safe, individually decorated

Premium Deluxe Room with Ocean View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Spa Inclusive Luxury Villa Garden

1 bedroom, minibar, in-room safe, individually decorated

Spa Inclusive Luxury Villa Garden

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Suite Ocean View

Interior

Luxury Suite Ocean View

  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Luxury Villa with Garden View

1 bedroom, minibar, in-room safe, individually decorated

Luxury Villa with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Suite with Ocean View

Interior

Family Suite with Ocean View

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Luxury Villa With Poolside

1 bedroom, minibar, in-room safe, individually decorated

Luxury Villa With Poolside

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

About the area

Duong Dong

A luxury stay in Phu Quoc awaits you at The Shells Resort & Spa Phu Quoc. You'll be 5.1 km (3.2 mi) from Phu Quoc Night Market and 21.1 km (13.1 mi) from Vinpearl Safari. Highlights at this beachfront resort include a full-service spa, a private beach and a restaurant. .A day of pampering can include hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, FLOW Restaurant, is open for breakfast, lunch and dinner. Enjoy the outdoor swimming pool, steam room and pool loungers as well as access to kayaking. Added amenities include free Wi-Fi in public areas and a conference centre. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free valet parking, along with the convenience of a free airport shuttle. .With a stay at this 5-property class Phu Quoc resort, you'll be 29.6 km (18.4 mi) from Phu Quoc Prison and 39.6 km (24.6 mi) from Sun World Hon Thom Nature Park.
View more Resorts in Duong DongOpens in a new window

What's nearby

  • Phu Quoc Night Market - 7 min drive - 4.2 km
  • San Van Dong Duong Dong Stadium - 7 min drive - 4.6 km
  • Ong Lang Beach - 11 min drive - 6.8 km
  • Dinh Cau - 11 min drive - 4.6 km
  • Vinpearl Safari - 39 min drive - 25.0 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 31 min drive

Restaurants

  • ‪Bún Quậy Kiến Xây - ‬8 min drive
  • ‪Dong Tom Hum Lobster Cave - ‬8 min drive
  • ‪Eat Pray Love - ‬6 min drive
  • ‪Tin Tin Restaurant - ‬6 min drive
  • ‪Legend Revived - ‬7 min drive

About this property

The Shells Resort & Spa Phu Quoc

Luxury resort on the beach, with outdoor pool
Step outside to unwind on the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Shells Resort & Spa Phu Quoc such as an outdoor pool and a steam room.

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a garden and a terrace. Limited free parking is available on a first-come, first-served basis.

This 5-star Phu Quoc resort is smoke free.

  • 134 guestrooms or units
  • 2 levels
  • Built in 2014
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site
  • Dining venue
The Shells Resort & Spa Phu Quoc offers 134 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Additionally, rooms include complimentary bottles of water and a hairdryer. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
The on-site spa has 10 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

English, Vietnamese

Similar properties

On the beach, white sand

Seashells Hotel and Spa Phu Quoc

  • Pool
  • All-inclusive
  • Spa
  • Free airport shuttle
4.4 out of 5, Excellent, 538 reviews
The price is AU$131
includes taxes & fees
5 July - 6 July
Seashells Hotel and Spa Phu Quoc

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 8:00 AM to 6:00 PM at scheduled times and on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 for adults and USD 11 for children
  • A restaurant
  • Couples/private dining

Restaurants on site

  • FLOW Restaurant

Things to do

  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Steam room

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • No lift

More

  • 2 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Shells Resort & Spa Phu Quoc

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 38.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 for adults and from USD 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 38.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Shell Phu Quoc
Shell Resort Phu Quoc
Shells Resort Phu Quoc
Shells Resort
Shells Phu Quoc
The Shells Resort & Spa Phu Quoc Island, Vietnam
The Shells Resort Spa
The Shell Resort Spa
The Shells Resort Spa Phu Quoc
The Shells & Phu Quoc Phu Quoc
The Shells Resort Spa Phu Quoc
The Shells Resort & Spa Phu Quoc Resort
The Shells Resort & Spa Phu Quoc Phu Quoc
The Shells Resort & Spa Phu Quoc Resort Phu Quoc

Frequently asked questions

What is the cancellation policy at The Shells Resort & Spa Phu Quoc?

The Shells Resort & Spa Phu Quoc offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Shells Resort & Spa Phu Quoc?

Yep, The Shells Resort & Spa Phu Quoc has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to The Shells Resort & Spa Phu Quoc?

The closest beach to The Shells Resort & Spa Phu Quoc is Phu Quoc Beach (8 km).

Is there a spa on site at The Shells Resort & Spa Phu Quoc?

Yep, there is an onsite spa at The Shells Resort & Spa Phu Quoc. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does The Shells Resort & Spa Phu Quoc have a pool?

The Shells Resort & Spa Phu Quoc has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at The Shells Resort & Spa Phu Quoc?

The Shells Resort & Spa Phu Quoc features a private beach, a full-service spa and an outdoor pool.

What makes The Shells Resort & Spa Phu Quoc a romantic place to stay?

Couples spa treatments and beachfront dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at The Shells Resort & Spa Phu Quoc.

Is The Shells Resort & Spa Phu Quoc family-friendly?

You bet! With amenities such as children's meals and a private beach, as well as free infant beds in the guestrooms, it's no surprise that The Shells Resort & Spa Phu Quoc is a hit with families.

Does The Shells Resort & Spa Phu Quoc serve breakfast?

Sure does, buffet brekkie is available daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at The Shells Resort & Spa Phu Quoc?

Yep, there's a free airport shuttle that runs from 8:00 AM - 6:00 PM on request.

Is there a bar or restaurant at The Shells Resort & Spa Phu Quoc?

Yep, you can grab a meal at The Shells Resort & Spa Phu Quoc's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at The Shells Resort & Spa Phu Quoc?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Shells Resort & Spa Phu Quoc?

No, pets and service animals are not allowed.

The Shells Resort & Spa Phu Quoc Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 290 out of 583 reviews
Rating 8 - Good. 193 out of 583 reviews
Rating 6 - Okay. 55 out of 583 reviews
Rating 4 - Poor. 29 out of 583 reviews
Rating 2 - Terrible. 16 out of 583 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Stayed 2 nights in Mar 2025

10/10 Excellent

jeff

Stayed 2 nights in Mar 2025

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far from town
Stayed 2 nights in Feb 2025

8/10 Good

hyoseon

Stayed 3 nights in Feb 2025

4/10 Poor

CHI LAP

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

James

Stayed 10 nights in Jan 2025

10/10 Excellent

BYEONGEUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

2/10 Terrible

Yen-nhi Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a five star hotel or resort. Grounds and villas need maintenance. Room was not up to standard of cleanliness for 5 star and price. Grout was black/moldy/exposed. Poor nighttime lighting. Hard accessibility to local scene. Limited staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Burt

Stayed 3 nights in Jan 2025

8/10 Good

hyojin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and in a wonderful location. It was very quiet. We stayed in one of the rooms by the beach and the view was spectacular, especially of the sunsets each day. Service was a bit slow in the restaurant but breakfast was self serve and well stocked. Would highly recommend this hotel
Stayed 7 nights in Dec 2024

2/10 Terrible

Gayathri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This so-called “5-star hotel” was, without a doubt, the most horrifying experience of my life. If there were a negative rating, I would use it. From the moment I stepped in, it became clear that this place was a complete scam. Let’s start with the room: dirty, damp, and crawling with geckos. Now, I get it—geckos are common in some regions—but I didn’t expect to share my bed with them! Speaking of the bed, the linens were disgusting: stained, unwashed, and emitting a musty odor that made me question if they’d ever been cleaned. And then, the cherry on top: bloodstains. Yes, actual blood on the carpet and one of the walls. I don’t know what went down in this room before my arrival, but it was enough to make me feel like I was in a crime scene rather than a luxury hotel. The bathroom was equally appalling. The tiles were cracked, the shower barely worked, and there was mold growing in the corners. To make things worse, housekeeping clearly didn’t do their job—the trash bin was still full of garbage from the previous guest! The “amenities” were no better. The pool looked like it hadn’t been cleaned in weeks, with murky water and broken loungers scattered around. I tried to raise my concerns with the staff, but they were indifferent and dismissive. The manager was nowhere to be found, and no one seemed remotely interested in addressing the multiple issues I brought up! The only thing this place deserves 5 stars for is how quickly it made me want to leave. Stay far, far away!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

SHASHANK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great experience
Stayed 4 nights in Nov 2024

6/10 Okay

Nhi

Travelled with group
Disliked: Amenities
Ocean View Room had an amazing view! The room was nice. Only complaint was service. Housekeeping did not leave us with clean towels, had to always request. Called to have toilet leak fix numerous times before someone came out. Service was extremely slow and lacking. Also lacking was the selection of restaurants on site, there was only 1 restaurant and 1 lounge on the property. Activities offered were lacking as well. The hotel is not conveniently located near shops and restaurants so having to call taxi/Grab costed a lot every day. The hotel does not seem to be upkept and seem old and not very modern compared to other hotels and was told this was one of the first hotel built on the island.
Stayed 3 nights in Nov 2024

8/10 Good

Leif

Stayed 9 nights in Oct 2024

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shells is a very nice sea side resort. The pool is beautiful and beach access is convenient and clean. Our bungalow was large and well appointed. It had a shower and separate tub. Lots of storage room. We were a short walk to both pools and restaurants. Although all of the staff were friendly, we did find the service to be slow, especially while utilizing the lounge chairs. Service at the bar was pretty much non existent. The system of having to wave a red flag to get service is terrible; I once waved the flag for twenty minutes and finally gave up. The lunch and dinner food was good. The breakfast provided many options and was also good, but get there early as they tend to stop making things by the end.
Stayed 6 nights in Nov 2024

10/10 Excellent

Soojung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Dat

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is dated and need much renovation.
Stayed 3 nights in Jul 2024

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was not as advertised. This could have been due to it being off peak season. Our room phone was broken so we couldn’t order room service as was our tv. The garden maintenance around our villa was poor. There is no sand at the beach. There is only one restaurant. Food was ok. The breakfast variety was ok also. Please note that this villa is far from anywhere. Took us 30 mins to get to grand world and casino and restaurants were also far. There was zero entertainment. They played music at the pool twice during our stay. Overall I wouldn’t stay here again.
Stayed 6 nights in Jul 2024

4/10 Poor

Theodore, Darley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best thing about this resort was it's staff. The resort itself was advertised as a 4 to 5 Star resort. given my extensive travel I would rate this resort in its current condition with consideration of the staff only a one star. place is run down outdated room decor in dire need on a complete refurbishing. You can not make something old, dirty damaged unkept any different except when taking photos from a distance that will not show up the problems as they have done in their presentation. The management spoke to us before we left and asked us for some feedback and we gave them the exact same response as above. We respectfully told them that unless things change dramatically we could not see ourselves returning even though the location is great.
Stayed 7 nights in Jul 2024

10/10 Excellent

Sa Canh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 2 nights in May 2024

8/10 Good

Sam

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Resort condition

Most of the facilities of this resort are not working. Some swing pools were closed and there is no refrigerator in the room. The beach was not clean.
Stayed 3 nights in Apr 2024

4/10 Poor

Nhi

Stayed 4 nights in Mar 2024

10/10 Excellent

Julie

Stayed 3 nights in Mar 2024