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Pullman Phu Quoc Beach Resort

5.0 star property

Photo gallery for Pullman Phu Quoc Beach Resort

Aerial view
3 restaurants, breakfast, lunch, dinner served; international cuisine
Suite, Executive Privilege Pass, 1 King Size Bed, Ocean View
Private beach, white sand, sun-loungers, beach umbrellas
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
The current price is AU$266
includes taxes & fees
12 Apr - 13 Apr

Explore the area

View map
Group 6 Ban Quy Hamlet, Duong To Commune, Phu Quoc, An Giang
  • Place, Sonasea Beach
    ‪10 min walk‬
  • Place, Waterfront Beach Square
    ‪12 min walk‬
  • Place, Sonasea Phu Quoc Night Market
    ‪17 min walk‬
  • Airport, Phu Quoc (PQC-Phu Quoc Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Ocean View (Premium)

Deluxe Room, 1 King Bed, Ocean View (Premium)

Deluxe Room, 1 King Bed, Ocean View (Premium)

8.0 out of 10
Very good
(8 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Deluxe Room, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Cabana, Executive Privilege Pass, 1 King Size Bed, Pool Access

Cabana, Executive Privilege Pass, 1 King Size Bed, Pool Access

Cabana, Executive Privilege Pass, 1 King Size Bed, Pool Access

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Ocean View

Deluxe Room, 2 Single Beds, Ocean View

Deluxe Room, 2 Single Beds, Ocean View

9.8 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Garden View

Deluxe Room, 2 Single Beds, Garden View

Deluxe Room, 2 Single Beds, Garden View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, Balcony (2 Zip-Beds)

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Superior Room, Balcony (2 Zip-Beds)

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Balcony

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Superior Room, 2 Single Beds, Balcony

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Suite, Executive Privilege Pass, 1 King Size Bed, Ocean View

Suite, Executive Privilege Pass, 1 King Size Bed, Ocean View

Suite, Executive Privilege Pass, 1 King Size Bed, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Family Room, Executive Privilege Pass, 2 Bedrooms, Resort View

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Premium Family Room, Executive Privilege Pass, 2 Bedrooms, Resort View

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 117 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed

View all photos for Executive Family Suite, 2 Bedrooms, Resort View (Executive Privilege Pass)

Executive Family Suite, 2 Bedrooms, Resort View (Executive Privilege Pass)

Executive Family Suite, 2 Bedrooms, Resort View (Executive Privilege Pass)

  • Garden view
  • 125 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Large Single Beds

View all photos for Executive Villa, 2 Bedrooms, Private Pool, Ocean View (Privilege)

Executive Villa, 2 Bedrooms, Private Pool, Ocean View (Privilege)

Executive Villa, 2 Bedrooms, Private Pool, Ocean View (Privilege)

  • Ocean view
  • Sleeps 8
  • 2 Double Beds

About the area

Phu Quoc

A luxury stay in Phu Quoc awaits you at Pullman Phu Quoc Beach Resort. Within just a 15-minute stroll, you'll find Sonasea Beach and Waterfront Beach Square. Highlights at this beachfront resort include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, BEACH HOUSE, serves international cuisine and is open for lunch and dinner. COCONUTZ is the resort's own bar, serving drinks along with lunch and dinner. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and outdoor swimming pool. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a conference centre. Buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Attractions within a 20-minute drive of this 5-property class Phu Quoc resort include Phu Quoc Night Market and Phu Quoc Beach.
View more Resorts in Phu QuocOpens in a new window

What's nearby

  • Sonasea Beach - 10 min walk - 0.9 km
  • Waterfront Beach Square - 12 min walk - 1.0 km
  • Sonasea Phu Quoc Night Market - 17 min walk - 1.5 km
  • Sao Beach - 26 min drive - 12.9 km
  • Phu Quoc Night Market - 26 min drive - 13.3 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 15 min drive

Restaurants

  • ‪Sailing Club - ‬15 min walk
  • ‪Cafe Espresso - ‬14 min drive
  • ‪Rice Market - ‬19 min walk
  • ‪The Kitchen - ‬7 min drive
  • ‪Mad Cow Wine & Grill - ‬5 min walk

About this property

Pullman Phu Quoc Beach Resort

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Pullman Phu Quoc Beach Resort, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and scuba diving.

There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, an outdoor pool and a children's pool. Limited free parking is available on a first-come, first-served basis.

This 5-star Phu Quoc resort is smoke free.

  • 331 guestrooms or units
  • 8 levels
  • 15 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 6135 sq ft of conference space
  • 570 sq. m of conference space
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Pullman Phu Quoc Beach Resort offers 331 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. 55-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

2 bars/lounges, lobby lounge
Novotel Phu Quoc Resort
  • Pool
  • Spa
  • All-inclusive
  • Free airport shuttle
4.4 out of 5, Excellent, 752 reviews
The price is AU$221
includes taxes & fees
15 Apr - 16 Apr
Novotel Phu Quoc Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: VND 800,000 for adults and VND 400,000 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • BEACH HOUSE
  • COCONUTZ
  • LIGHTHOUSE
  • MAD COW WINE & GRILL
  • SALT 'n' PEPPER

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Bicycle tours
  • Canoeing
  • Children's pool
  • Free children's club
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Playground
  • Scuba diving
  • Snorkelling
  • Water skiing
  • Water sports equipment

Family friendly

  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Conference centre (6,135 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 15 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pullman Phu Quoc Beach Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 1850000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 800000 for adults and from VND 400000 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1850000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 6:30 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Pullman Phu Quoc Beach Resort?

Pullman Phu Quoc Beach Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pullman Phu Quoc Beach Resort?

As of 21 Mar 2026, prices found for a 1-night stay for 2 adults at Pullman Phu Quoc Beach Resort on 12 Apr 2026 start from AU$266, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pullman Phu Quoc Beach Resort?

Yep, Pullman Phu Quoc Beach Resort has a free self car park. Onsite parking is limited.

Are there any beaches close to Pullman Phu Quoc Beach Resort?

Yep, Pullman Phu Quoc Beach Resort is a short 11-minute walk from Sonasea Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find water sports equipment.

Is there a spa on site at Pullman Phu Quoc Beach Resort?

Yep, there is an onsite spa at Pullman Phu Quoc Beach Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Pullman Phu Quoc Beach Resort have a pool?

Pullman Phu Quoc Beach Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:30 AM to 8:00 PM.

What luxury perks are available at Pullman Phu Quoc Beach Resort?

Pullman Phu Quoc Beach Resort features a private beach, a full-service spa and an outdoor pool.

Is Pullman Phu Quoc Beach Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Pullman Phu Quoc Beach Resort is a hit with families.

Does Pullman Phu Quoc Beach Resort serve breakfast?

Yep, buffet brekkie is on offer daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Pullman Phu Quoc Beach Resort?

Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.

Is there a bar or restaurant at Pullman Phu Quoc Beach Resort?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pullman Phu Quoc Beach Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Pullman Phu Quoc Beach Resort?

No, pets and service animals are not allowed.

Pullman Phu Quoc Beach Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 235 out of 333 reviews
Rating 8 - Good. 68 out of 333 reviews
Rating 6 - Okay. 16 out of 333 reviews
Rating 4 - Poor. 6 out of 333 reviews
Rating 2 - Terrible. 8 out of 333 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Broadvision

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff
Stayed 1 night in Dec 2025

10/10 Excellent

Broadvision

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room and amenities but especially staff thank you Phat , Tam and Bhin 😁
Stayed 4 nights in Dec 2025

10/10 Excellent

Judy-Anne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Pullman for seven nights and we couldn’t fault it. We stayed in the Cabana and while we didn’t actually use the semi private pool, to have the option and the additional space was great. We travelled with our 21 month old who thoroughly enjoyed the main swimming pool, splash pad and the private beach. The beach had lots of toys that he was able to borrow to keep him occupied and there was also a garden area where he played with the giant connect four. The pool itself was big enough that we were always able to find space. The food was good too. We enjoyed room service a couple of times, had their breakfast buffet and their a la carte breakfast at the Mad Cow and while the options in the latter were limited, the quality of the food was high (we had steak most mornings for breakfast). The breakfast buffet was large and varied and again, of good quality. Having booked the Cabana, we had a few perks like additional credit to use at the restaurants, unlimited selected drinks during their happy hour, etc which was a nice bonus. The biggest positive of the trip though were the people. The staff at the hotel were super friendly, warm and accommodating of us and especially our toddler. They entertained him to give us time to eat in peace, they were patient with his requests for more juice or more watermelon lol and were super efficient in seating us at our tables, giving us more drinks, asking us if we needed assistance. They made our week long stay so worthwhile!
Stayed 7 nights in Nov 2025

10/10 Excellent

Valerie

Travelled with partner
Liked: Amenities
Rooms are spacious, ALL staff are kind and helpful
Stayed 10 nights in Nov 2025

10/10 Excellent

James

Stayed 3 nights in Nov 2025

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very kind and helpful. The food was great. The amenities were top notch.
Stayed 4 nights in Nov 2025

10/10 Excellent

Tameem

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was amazing
Stayed 4 nights in Nov 2025

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 5 nights in Oct 2025

4/10 Poor

Konrad

Disliked: Staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend! Lacks a little a bit of activities but overall excellent hotel. Great staff and service
Stayed 5 nights in Oct 2025

10/10 Excellent

Angel, Woodbridge

Stayed 3 nights in Oct 2025

10/10 Excellent

Anne

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful reaort to stay at. Very relaxing. Great staff & service. Beds a bit firm, but that was expected. Highly recommend a stay here!
Stayed 8 nights in Oct 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
From the easy pick up at the airport, to the expedient check in service, my experience was amazing. My room was incredible, the food delicious, and the staff were friendly and inviting. I wish my stay was longer.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment we arrived until the moment we left, we had a fantastic experience at this hotel. The staff were all so lovely and could not do enough to help us during our stay. The cabana room was fantastic - very spacious, well equipped and with a lovely outside area with pool access. The beach and pool were beautiful with plenty of beds and towels available. The food was really good in all of the restaurants, especially mad cow. Having complementary access to the daily connectivity hour, with free drinks and canapés, was a lovely unexpected touch. Overall we had a truly wonderful stay. A special thank you to Lam who looked after us at breakfast each morning and ensured we had a great table, as well as Ryan, Phuc and Xoan who kept the drinks flowing at the connectivity hour.
Stayed 6 nights in Oct 2025

10/10 Excellent

WEE CHERN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Yee Tung Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Han, who helped me check-in was very friendly, thorough and informative.
Stayed 2 nights in Aug 2025

10/10 Excellent

Le

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Dipesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team that worked there were really good, a bit of detail needed in some rooms from wear and tear. Nothing major just detailing and a bit more training with the team on how to handle situations. I.E We asked for a certain meal but we got an augomagic response that the kitchen was busy and wouldn’t be able to. Bug the previous it was ok.
Stayed 9 nights in Jul 2025

10/10 Excellent

Musaed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate resort.
Stayed 5 nights in Jun 2025

10/10 Excellent

Gia Van, Fountain Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Jun 2025

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Arrived at hotel around 10pm, got the free airport shuttle which was quick and convenient. Check-in was fast and simple, staff quickly made us feel very comfortable and immediately in vacation-mode. Bellhop gave us ride in a golf cart with bags through the beautiful grounds to our room. Stunning. We were hungry and were told they offer 24/7 room service. After some trial and error we found the digital room service menu and were slightly disappointed to find the options limited to only 6 items. We ordered three of them. Without going into too much detail, let's just say: two of them were not up to standard, which was disappointing due to the hefty price of the "late night menu." We informed the desk and they collected the food. The next morning at breakfast a staff member approached us and offered her apologies about the food service incident the previous night. She even offered us a complimentary bottle of champagne to make up for the issue. She was beyond excellent. My girlfriend and I decided to extend our stay an additional night based soley on how that one staff member went above and beyond to make things right. She was the gold standard for hospitality. The hotel is beautiful, pool closes at 8pm which seemed a little early for such a beautiful resort. Hot tub would be nice for a late night romantic soak. Not much bad to say other than that one incident. Everything else was premium. Staff was exceptional. Highly recommend; just maybe stick to the normal restaurant menu ;)
Stayed 1 night in May 2025

8/10 Good

Sharen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Your money can’t have any marks on it if you want to exchange currency. You have to be on time with the shuttles.
Stayed 3 nights in May 2025

8/10 Good

Yee-Ling

Liked: Amenities, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and the staff were all amazing. Super helpful and super friendly!
Stayed 2 nights in May 2025

10/10 Excellent

eunsil

Stayed 1 night in May 2025