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Premier Residences Phu Quoc Emerald Bay Managed by Accor

Property class: 5 and above

Photo gallery for Premier Residences Phu Quoc Emerald Bay Managed by Accor

Building design
Creator video - submitted by ezhuk
Family Room, 2 Bedrooms | View from room
Apartment, 3 Bedrooms
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$154
includes taxes & fees
12 May - 13 May

Explore the area

View map
Kem Beach, An Thoi, Phu Quoc, An Giang, 920000
  • Place, Khem Beach
    ‪2 min walk‬
  • Place, Phu Quoc Prison
    ‪5 min drive‬
  • Place, Sao Beach
    ‪14 min drive‬
  • Airport, Phu Quoc (PQC-Phu Quoc Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(17 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Private Pool

Penthouse, 2 Bedrooms, Private Pool

Penthouse, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 135 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Superior Suite, Balcony (2 King Bed)

Superior Suite, Balcony (2 King Bed)

Superior Suite, Balcony (2 King Bed)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 80 sq m
  • Sleeps 8
  • 2 King Beds

View all photos for Superior Suite, Balcony (1 King Bed)

Superior Suite, Balcony (1 King Bed)

Superior Suite, Balcony (1 King Bed)

  • City view
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • City view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Balcony

Standard Room, 2 Single Beds, Balcony

Standard Room, 2 Single Beds, Balcony

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 107 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

  • City view
  • 80 sq m
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Living area

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

About the area

Phu Quoc

A luxury stay in Phu Quoc awaits you at Premier Residences Phu Quoc Emerald Bay Managed by Accor. You'll be 2.5 km (1.5 mi) from Phu Quoc Prison and 4.5 km (2.8 mi) from An Thoi Cable Car Station. Highlights at this beachfront resort include 2 restaurants, 2 poolside bars and a full-service spa. .A pampering day can include hot stone massages and Thai massages along with body wraps, body scrubs and aromatherapy. The restaurant, Mercato, serves local and international cuisine and is open for breakfast. Pool Bar is the resort's own bar, serving drinks along with light fare. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a steam room. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 5-property class Khem Beach resort include Sao Beach and Ho Quoc Pagoda.
View more Resorts in Phu QuocOpens in a new window

What's nearby

  • Khem Beach - 2 min walk - 0.2 km
  • Phu Quoc Prison - 5 min drive - 1.9 km
  • An Thoi Cable Car Station - 10 min drive - 4.2 km
  • Sao Beach - 14 min drive - 6.5 km
  • Phu Quoc Beach - 42 min drive - 23.9 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 23 min drive

Restaurants

  • ‪Il Salone - ‬8 min drive
  • ‪The Bay Kitchen - ‬6 min drive
  • ‪MAE Coffee - ‬9 min drive
  • ‪Mediterran / Tiamo - ‬4 min drive
  • ‪Blue Table restaurant - ‬7 min drive

About this property

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Premier Residences Phu Quoc Emerald Bay Managed by Accor such as a complimentary children's club and an outdoor pool.

There are 2 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This luxury resort also offers a children's pool, a steam room and a fitness centre. Limited free parking is available on a first-come, first-served basis.

This 5-star Phu Quoc resort is smoke free.

  • 752 guestrooms or units
  • 14 levels
  • 6 buildings
  • 2 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2018
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
Premier Residences Phu Quoc Emerald Bay Managed by Accor offers 752 accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation has separate sitting areas. Satellite televisions are provided. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

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  • On private beach
  • Pool
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  • Kids’ pool
4.4 out of 5, Excellent, 951 reviews
The price is AU$152
includes taxes & fees
25 May - 26 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: VND 450,000 per person
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Clubhouse
  • Mercato
  • Play Ground
  • Pool Bar

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Playground
  • Steam room
  • Water sports equipment
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • Lift (100 centimetre wide door)

More

  • 14 floors
  • 6 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with satellite channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 22 2025 to December 31 2026 (dates subject to change):
  • Recreation facilities

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Premier Residences Phu Quoc Emerald Bay Managed by Accor

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 1323000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 450000 per person
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: VND 1323000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Premier Residences Emerald Bay Managed AccorHotels Resort
Premier Residences Emerald Bay Managed AccorHotels
Premier Resinces Emerald Mana
Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels
Premier Residences Phu Quoc Emerald Bay Managed by Accor Resort

Frequently asked questions

What is the cancellation policy at Premier Residences Phu Quoc Emerald Bay Managed by Accor?

Premier Residences Phu Quoc Emerald Bay Managed by Accor offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor?

As of 24 Apr 2026, prices found for a 1-night stay for 2 adults at Premier Residences Phu Quoc Emerald Bay Managed by Accor on 12 May 2026 start from AU$154, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Premier Residences Phu Quoc Emerald Bay Managed by Accor?

Yep, Premier Residences Phu Quoc Emerald Bay Managed by Accor has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Are there any beaches close to Premier Residences Phu Quoc Emerald Bay Managed by Accor?

Yep, Premier Residences Phu Quoc Emerald Bay Managed by Accor is a short 5-minute walk from Khem Beach. Fun beach activities include volleyball and kayaking. You can also find water sports equipment.

Is there a spa on site at Premier Residences Phu Quoc Emerald Bay Managed by Accor?

Yep, there is an onsite spa at Premier Residences Phu Quoc Emerald Bay Managed by Accor. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Premier Residences Phu Quoc Emerald Bay Managed by Accor have a pool?

Premier Residences Phu Quoc Emerald Bay Managed by Accor has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Premier Residences Phu Quoc Emerald Bay Managed by Accor?

Premier Residences Phu Quoc Emerald Bay Managed by Accor features a private beach, 2 poolside bars and a full-service spa.

Is Premier Residences Phu Quoc Emerald Bay Managed by Accor family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Premier Residences Phu Quoc Emerald Bay Managed by Accor is a hit with families.

Does Premier Residences Phu Quoc Emerald Bay Managed by Accor serve breakfast?

Sure does, buffet breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Premier Residences Phu Quoc Emerald Bay Managed by Accor?

No, Premier Residences Phu Quoc Emerald Bay Managed by Accor does not offer an airport shuttle service.

Is there a bar or restaurant at Premier Residences Phu Quoc Emerald Bay Managed by Accor?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Premier Residences Phu Quoc Emerald Bay Managed by Accor?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Premier Residences Phu Quoc Emerald Bay Managed by Accor?

No, pets and service animals are not allowed.

Premier Residences Phu Quoc Emerald Bay Managed by Accor Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 172 out of 312 reviews
Rating 8 - Good. 94 out of 312 reviews
Rating 6 - Okay. 31 out of 312 reviews
Rating 4 - Poor. 8 out of 312 reviews
Rating 2 - Terrible. 7 out of 312 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Abhinandan

A
Stayed 4 nights in Jan 2026

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast spread, excellent service from all the staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Kristen

Liked: Staff & service, amenities
Room was not spotless, staff could be more courteous, so many good varieties for breakfast.
Stayed 4 nights in Jan 2026

8/10 Good

Daniel, Southampton

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really good stay.
Stayed 3 nights in Jan 2026

8/10 Good

Bernard, singapore

Liked: Property conditions & facilities
Housekeeping needs to improve.
Stayed 4 nights in Jan 2026

6/10 Okay

Izidor

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Rooms are ok, but cleaning is very basic. Lots of choices for breakfast, bit food is missing taste. They should solve beach chair reservations- all chairs are occupied at 7.30but half of thrm stay empty during the day. Policy should be introduced that towels are removed if noone is there for an hour. All over friendliness could be improved.
Stayed 4 nights in Dec 2025

10/10 Excellent

Simmone

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved everything. We were looking for relaxation by the beach and pool by this point in our trip. Premier sure did deliver on this, their location is perfect and Kelm Beach has our heart. We loved our relaxing stay. The staff were amazing - reception staff went above and beyond with the breakfast boxes organised for us to have as we had an early departure flight from the island. The buffet breakfast by the way you have so much choice, something for everyone. I would say go early to breakfast to avoid busy time (After 9am was insanely busy on our first morning at resort). We loved everything about resort location and we hope to return with the rest of the family in the future.
Stayed 3 nights in Dec 2025

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, beautiful resort, excellent breakfast buffet. Beautiful pool and Kem beach was great. Free shuttle to Sunset Town was a plus. Nice crowd overall. Service was great. Everything was great!
Stayed 3 nights in Dec 2025

10/10 Excellent

TINA

Stayed 1 night in Dec 2025

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff, location, pool, and beach are all amazing! They were really stingy with water? I stayed next door at a boutique hotel and had no problems getting my bottle filled with ice water. At this hotel however they wanted to charge me for bottles of water and ice? Very strange?
Stayed 4 nights in Dec 2025

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A place that caters to the masses. Staff is not helpful in helping guide you to experiences outside of the hotel. Not helpful for the adventure traveler.
Stayed 4 nights in Dec 2025

6/10 Okay

Claude

Travelled with partner
Not a five star resort by any fair assessment
Stayed 7 nights in Nov 2025

6/10 Okay

Tram

Stayed 3 nights in Nov 2025

10/10 Excellent

Saskrita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was a great stay with my family. The Kids Club was exceptional, along with the pool! While it appears there is only a small section posted as "kids pool", there didn't seem to be an issue taking kids in the other pools as long as they were supervised. The private beach was also very accessible and never seemed too crowded. The free shuttle and access to transport was very convenient and appreciated. It is to note that this is a large resort, and while the service was great, don't expect the same level of service as a smaller 5 star hotel. Would easily return to this hotel as a very family friendly place.
Stayed 4 nights in Nov 2025

10/10 Excellent

Dayana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was perfect
Stayed 6 nights in Oct 2025

10/10 Excellent

thi Thuy Loan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Stayed 7 nights in Oct 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay excellent service and staff
Stayed 4 nights in Sep 2025

6/10 Okay

Jody

Travelled with family
Disliked: Staff & service, property conditions & facilities
The property grounds including the pool, gardens and beach are stunning but there’s quite a few things that drag this place down and made our stay pretty unenjoyable to the point we wouldn’t return or recommend to any friends or family. - There are 3 waterslides and only the Under 10 year olds one is open. Apparently it’s been under maintenance for ages and they wouldn’t say when it will be fixed. It was one of the reasons we booked, our teens were so disappointed - Our bed was saggy and uncomfortable on either side with a large lump in the middle - obviously old and worn out - There is a mattress topper that they’ve put on top to try and increase comfort but it holds sand so even when our bed was freshly made by housekeeping, as soon as we laid on it the sand came up through the sheets it was so annoying! - There are literally nails sticking out of the floor where they have tried to fix the timber boards - There are all screws and dodgy patches on the bathroom vanity -definitely not what you’d expect from a 5 star resort - Kept running out of hot water - Door between the rooms wouldn’t close properly - They tried to charge us for a extra breakfast despite us booking for 2 adults and 2 children (including their ages) The listing says free breakfast- there’s nothing saying that doesn’t apply to teens. It was super stressful and they were rude about it - The pool bar was supposed to be open at 2pm every day. We asked one day and waited 40 mins for someone to show up
Stayed 6 nights in Oct 2025

10/10 Excellent

Thanh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are friendly, helpful and professional. Their food was delicious too!
Stayed 2 nights in Oct 2025

8/10 Good

Ji Won

Liked: Property conditions & facilities
Could improve on cleanliness of the bedrooms
Stayed 2 nights in Sep 2025

10/10 Excellent

Khanh Phi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place anyone should be there
Stayed 3 nights in Aug 2025

8/10 Good

Khanh, South El Monte

Liked: Staff & service, property conditions & facilities
Staff and service are exceptionally excellent but cleanliness could be better.
Stayed 3 nights in Aug 2025

10/10 Excellent

Son

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here before COVID. On this second stay, the hotel did show some wear and tear, but overall, the room is still quite clean. The only disturbance is the construction of something nearby - jackhammers on full blast. There is also a new public beach, with a bar that is right next to the hotel. Some of unregistered guests even venture into the hotel/pool area - very unsafe. I hate that the hotel allows people to kayak right on the beach where swimmers are - also unsafe. At breakfast, the staff use swear words and you can hear them talk in the kitchen. - not very civilized. A lifeguard also talks on the phone to invite his relatives from the public beach to come over to the hotel to use its facilities - very unprofessional. The hotel should introduce perhaps a paper wristband to distinguish hotel guests from unregistered guests.
Stayed 1 night in Jul 2025

8/10 Good

michaela

Liked: Amenities
Great location. The penthouse was spacious and had an incredible view
Stayed 3 nights in Jun 2025

10/10 Excellent

Guia Marisa Cezar

Liked: Cleanliness, staff & service, property conditions & facilities
My man
Stayed 2 nights in Jun 2025