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5.0 out of 5

"We stayed in a three bedroom villa with it's own private pool, you couldn't have asked for better. If I had to complain about anything it was that th ... " More

By a verified traveller on Mon 27 Nov 2017

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Hotel Description

At Novotel Phu Quoc Resort, you'll be connected to a shopping center and 5 km (3.1 mi) from Phu Quoc Beach. Highlights at this luxury resort include 2 restaurants, 2 outdoor swimming pools, and 2 poolside bars.

You can enjoy LCD TVs with cable channels, and all 366 individually decorated rooms feature free WiFi, sitting areas, and free bottled water. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium linens welcome you to a good night's rest, and other nice touches include rainfall showerheads and bathrobes. Additionally, safes, hair dryers, and phones are available.

A day of pampering can include massages and mani/pedis. The restaurant, Food Exchange, serves international cuisine and is open for lunch and dinner. With 2 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the 2 outdoor tennis courts, free kids' club, and health club. Plus you'll find free WiFi in public areas, a sauna, and a kids' swimming pool. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free airport shuttle.

Attractions within a 30-minute drive of this 4.5-star Phu Quoc resort include Phu Quoc Night Market and Sao Beach.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
AU$96* Per night/room 3 Dec. - 4 Dec.

Deluxe Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Twin Room, 2 Single Beds, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Bungalow, 1 King Bed, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Bungalow, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Bungalow, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Phu Quoc Resort ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Novotel Phu Quoc Resort

Everyone (1)
5 out of 5

WONDERFUL

Pros: Everything see above comments.
Cons: The shuttle service to town needs to be much more frequent, also the staff needs to improve their English, a lot could not understand us.
Location: The location is a little bit too far from town which would not be a problem if the shuttle was more frequent, we had to catch a taxi each time.
We stayed in a three bedroom villa with it's own private pool, you couldn't have asked for better. If I had to complain about anything it was that the shuttle to town did not go often enough and you had to book at least a day in advance and that was hard to know whether you felt like going into town the next day. The resort itself is the most beautiful resort I have ever stayed in the facilities are beyond belief, we ill be back again and I can't wait, next time I would like to stay in a beachfront villa as it is closer to the beach, the villas are a little further away than I thought but still easily accessible. All in all a wonderful resort with staff and facilities you could not fault.

Posted by , from Gold Coast on 27 Nov. 2017

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Comment from Hotel Management

9 Jan. 2018 by Novotel Phu Quoc Resort

Dear Maureen, We appreciate your feedback regarding your stay with us. It's our pleasure to know that you had a lovely stay with us and enjoyed everything from our room to the facilities. Your comment about the shuttle bus schedule was taken into consideration to make proper implementation. Thank you once again and we hope to have another chance welcome you back in the near future.

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Phu Quoc Resort offers its guests 2 outdoor swimming pools, outdoor tennis courts, a health club, and a sauna. There are 2 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this resort measures 5059 square feet (470 square meters). A children's pool, spa services, and a terrace are also featured at the luxury Novotel Phu Quoc Resort. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. Limited free parking is available on a first-come, first-served basis. This 4.5-star Phu Quoc resort is smoke free.

  • 366 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • 5059 sq ft of conference space
  • 470 sq m of conference space
  • Built in 2015
  • Bar on the beach
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Free area shuttle
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Phu Quoc (PQC-Phu Quoc Intl.) (7.4 km / 4.6 mi)
  • Property shuttles: Free airport shuttle, area shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Novotel Phu Quoc Resort offers 366 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Phu Quoc resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Electric kettle
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Food Exchange - This restaurant specializes in international cuisine and serves lunch and dinner.

Specialty - This restaurant specializes in Vietnamese cuisine and serves lunch and dinner. Open daily.

Phu Quoc Seafood - Onsite seafood restaurant. Open daily.

24-hour room service is available.

Spa Services

  • Manicures and pedicures
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 810000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Novotel Phu Quoc Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: VND 404000 for adults and VND 202000 for children (approximately)
  • Rollaway bed fee: VND 810000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Phu Quoc Resort
  • Novotel Phu Quoc
  • Novotel Phu Quoc Resort Phu Quoc Island, Vietnam
  • Novotel Resort
  • Novotel Phu Quoc Resort Hotel Phu Quoc Island
  • Novotel Phu Quoc Resort (opening February 2016)
  • Novotel Phu Quoc Resort (opening January 2016)
  • Vietnam
  • Novotel Phu Quoc Resort Resort
  • Novotel Phu Quoc Resort Phu Quoc
  • Novotel Phu Quoc Resort Resort Phu Quoc
  • Novotel Phu Quoc Resort Hotel Phu Quoc Island

You should know

  • Novotel Phu Quoc Resort offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.