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Mövenpick Resort Waverly Phu Quoc

Luxury hotel on the beach, with 2 outdoor pools

Where to?

Dates

September 2025

October 2025

1 bedroom, premium bedding, down duvets, minibar

Daily buffet breakfast (VND 550000 per person)

Private beach, free beach shuttle, free beach cabanas, sun-loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
On private beach
Room service
Gym

includes taxes & fees

26 Sept - 27 Sept

Explore the area

Group 1, Ong Lang Hamlet, Cua Duong Village, Phu Quoc, An Giang, 92000

Ong Lang Beach
‪9 min drive‬
Phu Quoc Night Market
‪16 min drive‬
Vinpearl Safari
‪32 min drive‬
Phu Quoc (PQC-Phu Quoc Intl.)
‪27 min drive‬

Room options

Superior Twin Room, 2 Single Beds, Balcony, Garden View

Exceptional

Highlights

Furnished balcony

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Fireplace

Air conditioning

Connecting rooms available

36 sq m
Sleeps 4
2 Twin Beds

Superior Room, 1 King Bed, Balcony, Garden View

Highlights

Furnished balcony

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Fireplace

Air conditioning

Connecting rooms available

36 sq m
Sleeps 4
1 King Bed

Superior Twin Room, 2 Single Beds, Balcony, Sea View

Very good

Highlights

Furnished balcony

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Fireplace

Air conditioning

Connecting rooms available

36 sq m
Sea view
Sleeps 4
2 Twin Beds

Superior Room, 1 King Bed, Pool Access

Very good

Highlights

Furnished balcony

Garden

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Fireplace

Private plunge pool

36 sq m
Sleeps 4
1 King Bed

Superior Room, 1 King Bed, Balcony, Sea View

Very good

Highlights

Furnished balcony

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Fireplace

Air conditioning

Connecting rooms available

36 sq m
Sea view
Sleeps 4
1 King Bed

Suite, Balcony, Sea View

Exceptional

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Fireplace

Air conditioning

69 sq m
1 bedroom
Sea view
Sleeps 4
1 King Bed

Deluxe Family Room with Balcony

Exceptional

Highlights

Furnished balcony

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Fireplace

Air conditioning

Connecting rooms available

53 sq m
Sea view
Sleeps 5
2 Queen Beds

Superior Twin Room Sea View with Balcony

Sleeps 2

Superior Twin Room with Garden View and Balcony

Sleeps 2

Superior King Room Sea View with Balcony

Sleeps 2

Sea Front Suite with Balcony

Sleeps 2

Superior King Room with Garden View and Balcony

Sleeps 2

Superior King Room with Direct pool Access

Sleeps 2

Deluxe Family Room

Sleeps 3

About the area

Ong Lang

A luxury stay in Phu Quoc awaits you at Mövenpick Resort Waverly Phu Quoc. You'll be 5.2 km (3.2 mi) from Ong Lang Beach and 10.8 km (6.7 mi) from Phu Quoc National Park. Highlights at this beachfront hotel include 2 outdoor swimming pools, 2 coffee shops/cafes and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. At the hotel's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site free kids' club and gym. 7750 square feet (720 square metres) of event facilities include 6 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also free valet parking, along with the convenience of a free beach shuttle. .Places within a 15-minute drive of this 5-property class Phu Quoc hotel include Shophouse Grand World and VinWonders Phu Quoc.

What's nearby

Ong Lang Beach - 9 min drive - 4.6 km
Phu Quoc Night Market - 16 min drive - 12.1 km
Shophouse Grand World - 17 min drive - 12.9 km
Corona Casino - 18 min drive - 13.6 km
Vinpearl Safari - 32 min drive - 18.2 km

Getting around

Phu Quoc (PQC-Phu Quoc Intl.) - 36 min drive

Restaurants

‪Aura Beach Club - ‬3 min walk
‪Tin Tin Restaurant - ‬6 min drive
Islander Restaurant
‪Green Bay Phu Quoc Resort & Spa - ‬13 min drive
‪Eat Pray Love - ‬6 min drive

About this property

Mövenpick Resort Waverly Phu Quoc

Luxury hotel on the beach, with 2 outdoor pools

Simply walk outside to feel the sun on your face at the sandy beach. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Mövenpick Resort Waverly Phu Quoc, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This Art Deco hotel also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Phu Quoc hotel is smoke free.

305 guestrooms or units

8 levels

2 buildings

2 coffee shops

7750 sq ft of conference space

720 sq. m of conference space

Built in 2020

Deli

Kid's club (free)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Business centre (24 hours)

Conference centre

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Corner/local shop

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Bellhop

Lift

No smoking on site

Water dispenser

Locker space

Bar or lounge

Bar on the beach

Bar by the pool

Dining venue

Mövenpick Resort Waverly Phu Quoc offers 305 accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Beds feature down duvets and premium bedding. A pillow menu is available. 42-inch LED televisions come with premium cable channels and first-run films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 17 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 8 years old are not allowed in the spa.

Similar properties

Indoor pool, 5 outdoor pools, pool cabanas (surcharge), pool umbrellas

Pool
Hot tub
Spa
Kids pool

includes taxes & fees

30 Sept - 1 Oct

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Height restrictions apply for on-site parking
Return airport shuttle (surcharge)
Free beach shuttle
Free self parking on site
Free valet parking on site
Free RV/bus/lorry parking on site
Limited on-site parking
Wheelchair-accessible parking and van parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 550,000 for adults and VND 280,000 for children
2 coffee shops/cafes
A bar/lounge
A beach bar
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Things to do

2 outdoor pools
Arcade/game room
Beach club
Beach volleyball
Beach yoga
Children's pool
Designer stores
Fitness classes
Free bicycle rentals
Free children's club
Full-service spa
Health club
Playground
Sauna
Shopping
Steam room
TV in common areas

Family friendly

2 outdoor pools
Arcade/game room
Baby toys
Children's games
Children's pool
Children's toys
Dining table
Free children's club
Grocery/convenience store
In-room babysitting
In-room cot
Laundry facilities
Mini-fridge
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
6 meeting rooms
Computer station
Conference centre (7,750 square foot of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On a private beach
On the bay
Outdoor entertainment area
Outdoor furniture
Pool loungers
Vegetable garden

Full-service spa

17 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Doorbell and phone notification
Handrails in stairways
Hardwood flooring in room
Lift
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs on site

2 buildings
8 floors
Art Deco architecture
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2020
Communal living room
Comprehensive food waste policy
Comprehensive recycling policy
Humane treatment of captive wild animals
Local artist showcase
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reception hall
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Pillow menu
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bidet
Dressing gowns
Free toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

42-inch LED TV with premium cable channels
First-run films

Food and drink

24-hour room service
Dining table
Electric kettle
Free bottled water
Mini-fridge
Minibar
Restaurant dining guides
Tea bags/instant coffee

Access via exterior corridors
Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Fireplace
Heated floor
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Separate sitting area
Soundproofed rooms
Water-efficient showers
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Mövenpick Resort Waverly Phu Quoc

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for VND 1350000.0 per night.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately VND 550000 for adults and from VND 280000 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: VND 1350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Long-term renters welcome

This property uses a grey water recycling system

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Movenpick Waverly Phu Quoc

Mövenpick Resort Waverly Phu Quoc Hotel

Mövenpick Resort Waverly Phu Quoc Phu Quoc

Mövenpick Resort Waverly Phu Quoc Hotel Phu Quoc

Mövenpick Resort Waverly Phu Quoc (Opening March 2020)

Frequently asked questions

What is the cancellation policy at Mövenpick Resort Waverly Phu Quoc?

Mövenpick Resort Waverly Phu Quoc offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mövenpick Resort Waverly Phu Quoc?

As of 23 Sept 2025, prices found for a 1-night stay for 2 adults at Mövenpick Resort Waverly Phu Quoc on 26 Sept 2025 start from AU$170.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mövenpick Resort Waverly Phu Quoc?

Yep, Mövenpick Resort Waverly Phu Quoc has a free self car park, free valet parking and free RV/bus/truck parking. Onsite parking is limited.

Are there any beaches close to Mövenpick Resort Waverly Phu Quoc?

The closest beach to Mövenpick Resort Waverly Phu Quoc is Ong Lang Beach (1.5 km).

Is there a spa on site at Mövenpick Resort Waverly Phu Quoc?

Yep, there is an onsite spa at Mövenpick Resort Waverly Phu Quoc. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Mövenpick Resort Waverly Phu Quoc have a pool?

Mövenpick Resort Waverly Phu Quoc has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Mövenpick Resort Waverly Phu Quoc?

Mövenpick Resort Waverly Phu Quoc features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and fireplaces.

What makes Mövenpick Resort Waverly Phu Quoc a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Mövenpick Resort Waverly Phu Quoc.

Is Mövenpick Resort Waverly Phu Quoc family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Mövenpick Resort Waverly Phu Quoc is a hit with families.

Does Mövenpick Resort Waverly Phu Quoc serve breakfast?

Yep, buffet breakfast is served daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Mövenpick Resort Waverly Phu Quoc?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Mövenpick Resort Waverly Phu Quoc?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mövenpick Resort Waverly Phu Quoc?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mövenpick Resort Waverly Phu Quoc?

No, pets and service animals are not allowed.

Mövenpick Resort Waverly Phu Quoc Reviews

8.4

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Lynne

2 May 2025

Liked: Cleanliness, property conditions & facilities

Stayed 6 nights in Apr 2025

10/10 Excellent

Warren

1 May 2025

Stayed 7 nights in Apr 2025

6/10 Okay

nadia

Travelled with family

25 Mar 2025

Liked: Cleanliness

Disliked: Staff & service

So far, the worst customer experience I’ve had in a hotel. The front desk staff is unpleasant — it almost feels like you're bothering them by asking simple questions. Even the simplest requests, like being shown to the right door, turn into something complicated. The hotel is huge and soulless. Very disappointed — I do not recommend this place.

Stayed 6 nights in Mar 2025

10/10 Excellent

Kate

Travelled with family

7 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Feb 2025

8/10 Good

Georges

27 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 * L'hotel est magnifique mais l'espace aménagé sur la plage est beaucoup trop compacté et manque de chaises. Clairement pas comme sur la photo de l’hôtel. Le service au restaurant est très lent et désorganisé par contre le personnel est vraiment gentil et attentionné malgré tout.

Stayed 5 nights in Feb 2025

6/10 Okay

lukas

Travelled with family and small children

24 Feb 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Nicely designed place but in need of some renovation, a big piece of plaster fell down on the kids swimming pool area, the sun loungers on the balcony have seen better times, the kids playground is small and the toys are old/ in need of repair, the first room offered to us had a mouldy ceiling, the next room had a connection door to the adjacent hotel room with barely any sound isolation, staff is friendly, food tastes really good and the breakfast is amazing

Stayed 6 nights in Feb 2025

8/10 Good

lukas

18 Feb 2025

Liked: Cleanliness, staff & service

Stayed 8 nights in Feb 2025

10/10 Excellent

Leo

Travelled with partner

22 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at this lovely resort for 8 days and thoroughly enjoyed our time. The resort features beautiful swimming pools and a pristine sandy beach. With three restaurants on-site, breakfast was pleasant, and the staff was exceptionally kind and helpful. The only downside for us was the lack of activities or amenities outside the resort—restaurants and shopping require a taxi. Despite this, we’re already thinking about coming back!

Stayed 8 nights in Jan 2025

2/10 Terrible

EILEEN

14 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Terrible

We paid a lot money for a beach holiday but MOVENPICK was unable to supply it because it did not have enough sun beds to go around. We pointed this out to a member of staff and she said it was first come first served. MOVENPICK should refund our money. Do not go there.

Stayed 7 nights in Jan 2025

8/10 Good

Catherine

Travelled with partner

6 Jan 2025

Liked: Cleanliness, staff & service, amenities

We had a lovely stay here - however a few things could have been better, seating / deck chairs and shade are a major problem. The pool has very limited loungers as does the beach, one day we had to lie on bean bags which was fine but there’s no umbrellas so unless your under a palm tree or want to sit in the sun your sort of stuck for options. For a 5 star resort I would expect a bed and shade! Room was beautiful, breakfast was great - staff were okay, I wasn’t allowed to take a coffee out of breakfast for my partner which seemed ridiculous. Also make sure you get a towel key at reception when you check in or you’ll get to the beach and have to walk back - not what you want after a long flight! I personally think it’s a great place for families, as a young couple it’s probably not the best spot! You can get around using grab which is great, about 25 mins ish from town but the right side for the safari. If you show the women outside the hotel grab she will get you taxis at the same price.

Stayed 5 nights in Dec 2024

10/10 Excellent

Chris

16 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

8/10 Good

Brenda, Edmonton

Travelled with partner

1 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property. Kind of far from all the activities on the south side of the island (water sports like scuba diving, jet ski, attractions like cable car & Sunset Town). For a 5 star resort we were surprised when we asked housekeeping to clean the bathroom twice and the toilet was disgusting after it was “cleaned” - found toilet water on the seat & floor. Staff were attentive most of the time, but not all the staff were good.

Stayed 3 nights in Sep 2024

10/10 Excellent

john

25 Sept 2024

Liked: Staff & service, property conditions & facilities

Hotel is fantastic

Stayed 6 nights in Sep 2024

10/10 Excellent

Mohammed

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

vinod

Travelled with family and small children

23 June 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice

Stayed 3 nights in Jun 2024

8/10 Good

Brian, Ewa Beach

28 Apr 2024

Stayed 5 nights in Apr 2024

2/10 Terrible

Tran

Travelled with family, Travelled with group

2 Apr 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad service and deceptive billing when checking in

The worst experience and booking through Hotels.com I have ever had. Last year, I booked 5 rooms here and no problems whatsoever through hotels.com. This year, I booked 2 rooms for 6 travelers at the same resort. I had 1 king room for 2 travelers, and the other room 2 twin beds that sleeps “4” adults. Upon checking in, the staff said that the 2 twin beds is only for 2 adults and 2 kids. Nowhere is this listed on Hotels.com. They insisted that we upgrade to 2 queen beds that sleeps 4 adult. I asked if we upgrade to 2 queen beds to charge is the current rate for the room. I paid $$$$ on top of the rate I paid to hotels.com dollars for the 2 nights. At checkout, the staff said what I paid for was the upgrade for the 2 queen beds. I ended paying twice the money for 2 rooms for 6 people, when if explained clearly I would have paid less for 3 rooms for 6 people. What the heck Needless to say I will not be returning to this resort next year when I’ll be traveling to Phu Quoc island with my friends and family. I would definitely not recommend this location for its shotty customer service. I would not recommend this resort chain for other destinations as well. Anh why doesn’t Hotels.com

Stayed 2 nights in Mar 2024

2/10 Terrible

Kevin

5 Mar 2024

Stayed 2 nights in Mar 2024

10/10 Excellent

Tuyen, Stratford

5 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 3 nights in Jan 2024

10/10 Excellent

Toren

Travelled with partner

3 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay have booked to go back again

Stayed 8 nights in Jan 2024

4/10 Poor

Anne

Travelled with family

20 Jan 2024

Disliked: Cleanliness, staff & service

Many issues

We spent over two weeks at the hotel, and were unhappy about many aspects of this hotel. While we enjoyed the nice beach and spacious room, the hotel fell short and desperately needs oversight. Service: The hotel is understaffed (the stressed current staff express frequently that there are not enough people). -Repeatedly rooms not cleaned after 5:00 pm even when we’ve hung the ‘make up room’ sign at 8:00 am. -Staff are not trained properly, for example, they repeatedly bring food we ordered at the beachside with no silverware or napkins. Pasta carbonara with your fingers, anyone? -Beachside tables never wiped clean -Not enough sun beds for guests -Pool water filthy with debris, cloudy water, foam -In-room dishes appear to be put back dirty -Dirty dishes outside rooms for multiple days -Waiter dropped tongs on floor at breakfast and put back on food counter -Towels in room delivered with filth folded inside -Each room gets four 450 ml bottles of water each day. Maximum. Noise: We booked an ocean view room so we can relax on the balcony and listen to the sea after a day of swimming. Almost every night, there’s an event between the rooms and the ocean, blasting the sound at full volume. Location: This hotel appears to have been built near a garbage dump, and we are assaulted daily with the reeking smell of rotting garbage. General manager: Obstinate and defensive and utterly impossible to speak with. We are seasoned travelers, I can safely tell you to avoid this place

This was inside a ‘clean’ towel in our room

Stayed 13 nights in Dec 2023

10/10 Excellent

Tamriko

Travelled with family and small children

4 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent facilities at the resort, swimming pools are great, the beach is beautiful. Our suite was pretty nice. Two restaurants at the resort, food was limited and also gave our whole family food poisoning.

Stayed 3 nights in Jan 2024

8/10 Good

Adryene, Missouri City

Travelled with family

29 Dec 2023

Liked: Cleanliness, staff & service, amenities

Not 5 STAR I spent almost 2k for 2 rooms, for that amount I expect a better room Room: bathroom door will not close shut, looks like the room had flooded in the past and made the wooden door swell, therefore the door would not shut closed. Half of the outlets did not work Bathroom shower water leaked everywhere; poor shower floor design, shower floor higher than the bathroom floor. Airport pickup: could not use since it runs every 2 hrs and due to our flights time, we would have to wait. So we had to pay for Grab round trip ourselves for airport transfers. Restaurant: Although it was not busy, there is only one restaurant and understaffed for dinner. the service we soooo slow. We waited almost an hour for our food. They didn’t even bring our egg rolls. Otherwise, Daily free breakfast buffet was the best and our highlight of the day. Housekeeping: we came back one day, and the room was not made. She apologized and we left so it could be cleaned Beach: not enough beach loungers for the amount of people at the hotel. We had to lie on the grass near the beach.

Stayed 4 nights in Dec 2023

10/10 Excellent

Alan

Travelled with family

24 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great but can be improved.

Excellent and very comfortable stay at Movenpick Waverly. Room is big and clean with great views of the ocean especially at sunset. Breakfast spread was superb. Beach was private and clean though the waters are not as clear and blue like Maldives or Krabi. They need to improve on their checking out process where they needed 10 mins to check the room but didn’t inform you when it was done. Had to check in with the counter staff again to complete the check out process. Mildly frustrating if you have a flight to catch with their slow process. Also my room TV was not working. Got the hotel maintenance guys in but they couldn’t fix it. Had to live without TV for that few days. Overall, it is a great hotel which I would still highly recommend to everyone.

Stayed 3 nights in Dec 2023

10/10 Excellent

Jacky

Travelled with family

21 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Dec 2023

Mövenpick Resort Waverly Phu Quoc

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