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Hilton Garden Inn Phoenix Midtown

3.0 star property
Hotel in Phoenix with free local area shuttle and 24-hour fitness centre

Photo gallery for Hilton Garden Inn Phoenix Midtown

Outdoor pool, open 7 AM to 10 PM, pool loungers
Bar (on property)
Lobby sitting area
Lobby
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Gym
  • 24/7 front desk
  • Pool
The current price is AU$178
includes taxes & fees
25 May - 26 May

Explore the area

Map
4000 N Central Ave, Phoenix, AZ, 85012
  • Phoenix Convention Center
    ‪6 min drive‬
  • Footprint Center
    ‪6 min drive‬
  • Chase Field
    ‪7 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪13 min drive‬

Room options

View all photos for Cabana Two Doubles

Standard

Cabana Two Doubles

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Cabana King

Premium bedding, down duvets, pillow-top beds, desk

Cabana King

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 Queen Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite One King and One Sofa Bed

Premium bedding, down duvets, pillow-top beds, desk

Suite One King and One Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (With Drinks-Snacks)

Premium bedding, down duvets, pillow-top beds, desk

Room, 2 Double Beds (With Drinks-Snacks)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for One King Bed, Accessible

Premium bedding, down duvets, pillow-top beds, desk

One King Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (With Drinks-Snacks)

Premium bedding, down duvets, pillow-top beds, desk

Room, 1 King Bed (With Drinks-Snacks)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, desk

Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Balcony

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Garden View

Premium bedding, down duvets, pillow-top beds, desk

One King Bed, Garden View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 22 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Room, Accessible

Premium bedding, down duvets, pillow-top beds, desk

Room, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 Queen Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, pillow-top beds, desk

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Garden View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, down duvets, pillow-top beds, desk

Suite, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Balcony

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Corner

One King Bed, Corner

One King Bed, Corner

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard 1 King

Premium bedding, down duvets, pillow-top beds, desk

Standard 1 King

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Doubles

Premium bedding, down duvets, pillow-top beds, desk

Standard 2 Doubles

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Phoenix

Hilton Garden Inn Phoenix Midtown places you in the heart of Phoenix, within a 15-minute walk of Saint Joseph's Hospital and Medical Center and 1.8 km (1.1 mi) from Barrow Neurological Institute. Highlights at this hotel include in-room free WiFi, free high-speed Internet and Smart TVs. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, 24-hour gym and pool loungers. 7100 square feet (660 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. On weekday mornings to-go breakfast is served between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute drive of this 3-property class Encanto hotel include Phoenix Convention Center and Footprint Center.

What's nearby

  • Saint Joseph's Hospital and Medical Center - 15 min walk - 1.3 km
  • Phoenix Convention Center - 6 min drive - 5.3 km
  • Footprint Center - 6 min drive - 5.6 km
  • Chase Field - 7 min drive - 5.9 km
  • Grand Canyon University - 9 min drive - 7.1 km

Getting around

  • Indian School - Central Station - 5 min walk
  • Sky Harbor International Airport (PHX) - 13 min drive

Restaurants

  • ‪Zipps Sports Grill - Park Central - ‬13 min walk
  • ‪Lux Central - ‬13 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Eribertos Mexican Food - ‬13 min walk
  • ‪Wendy's - ‬10 min walk

About this property

Hilton Garden Inn Phoenix Midtown

Hotel in Phoenix with free local area shuttle and 24-hour fitness centre
Hilton Garden Inn Phoenix Midtown offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 7100 square feet (660 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn Phoenix Midtown. A free area shuttle within 5 miles is available. Free self parking is available.

This 3-star Phoenix hotel is smoke free.

  • 156 guestrooms or units
  • 10 levels
  • 2 buildings
  • Conference rooms
  • 7100 sq ft of conference space
  • 660 sq. m of conference space
  • Built in 2003
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Phoenix Midtown offers 156 accommodations with MP3 docking stations and coffee/tea makers. This accommodation is furnished with king sofa beds. Pillowtop beds feature down duvets and premium bedding. 43-inch Smart televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English, Spanish

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Hampton Inn Phoenix-Midtown-Downtown Area

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.3 out of 5, Excellent, 1,000 reviews
The price is AU$208
includes taxes & fees
23 May - 24 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 5 miles
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Breakfast to-go available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.50 for adults and USD 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 7,100 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 12 January 2025 to 11 June 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Bar/lounge
  • Fitness facility
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 0.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 7.50 for adults and from USD 7.50 for children
  • Pet deposit: USD 0.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7 AM to 10 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Midtown Hotel Phoenix
Hilton Garden Inn Midtown Phoenix
Hilton Garden Inn Phoenix
Hilton Garden Inn Phoenix Midtown
Phoenix Hilton Garden Inn
Phoenix Hilton Garden Inn Midtown
Hilton Garden Inn Phoenix Hotel Phoenix
Hilton Garden Inn Phoenix Midtown Hotel
Hilton Phoenix Midtown Phoenix
Hilton Garden Inn Phoenix/Midtown
Hilton Garden Inn Phoenix Midtown Hotel
Hilton Garden Inn Phoenix Midtown Phoenix
Hilton Garden Inn Phoenix Midtown Hotel Phoenix

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Phoenix Midtown?

Hilton Garden Inn Phoenix Midtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Phoenix Midtown?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Phoenix Midtown on 25 May 2025 start from AU$178.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Phoenix Midtown?

Yep, Hilton Garden Inn Phoenix Midtown has a free self car park.

Does Hilton Garden Inn Phoenix Midtown have a pool?

Hilton Garden Inn Phoenix Midtown has a pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7 AM to 10 PM. The property will be renovating the swimming pool from January 12 2025 until June 11 2025 (completion date subject to change).

What makes Hilton Garden Inn Phoenix Midtown a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hilton Garden Inn Phoenix Midtown.

Does Hilton Garden Inn Phoenix Midtown serve breakfast?

Yep, to-go brekkie is on offer weekdays between 6:00 AM and 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn Phoenix Midtown?

No, Hilton Garden Inn Phoenix Midtown does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Phoenix Midtown?

Yep, they've got a lounge bar and an onsite restaurant. The bar/lounge is closed on Monday, Tuesday, Wednesday, Thursday and Sunday. The property will be renovating its bar from January 12 2025 until June 11 2025 (completion date subject to change).

What time are check-in & check-out at Hilton Garden Inn Phoenix Midtown?

Check-in begins at 3 PM. Check-out time is noon.

Hilton Garden Inn Phoenix Midtown Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 462 out of 1002 reviews
Rating 8 - Good. 267 out of 1002 reviews
Rating 6 - Okay. 134 out of 1002 reviews
Rating 4 - Poor. 78 out of 1002 reviews
Rating 2 - Terrible. 61 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great, specifically the front desk people. The hotel is under major renovation so the common spaces are a total mess.
Stayed 2 nights in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was ok not great.

Hot tub and pool were cold, broken heater they could have borrowed heat from the showers almost burned myself. The food was mah tables were wobbly which caused me to spill my coffee everywhere leaves were blowing in the door had a end of days feel to it like the walking dead lol. The room was recently remodeled but strange choices like having the toilet be close to the shower vs centered in the room just awkward and difficult to adjust temperature of shower without being in it. Parking was also a bit annoying having to validate after every time leaving having to waste 10 minutes waiting every time was definitely annoying.
Stayed 1 night in Jan 2025

4/10 Poor

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Heater in the room didn’t work. Paid breakfast was terrible. Construction going on. I hadn’t remembered that, the last time I stayed at a Hilton Garden in Carlsbad, it was the same. I won’t forget the next time.
Stayed 1 night in Jan 2025

8/10 Good

Donna

Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor service, rundown and terrible beds

Stayed 1 night in Jan 2025

10/10 Excellent

Ashley

Stayed 1 night in Jan 2025

8/10 Good

Tracy

Liked: Staff & service
Totally not as described on Orbitz. No restaurant. They did have a bar, but it was not open. No shuttle either. Was originally given a room in an area they’re renovating- even though the hotel was empty. Didn’t want to hear workers so they gave me another room. This one was recently renovated. So recently that there was a tool box left in the room… so had it been cleaned? This new room was an adjoining one, and there’s zero sound protection between the rooms. I literally heard my neighbors entire phone conversations. Breakfast was your standard stuff. Nothing special. And the creamer was out - something the server or breakfast prep person should have never put out to begin with. Staff was lovely, but I wouldn’t stay again.
Stayed 1 night in Jan 2025

2/10 Terrible

reagan

Liked: Cleanliness
Disliked: Property conditions & facilities
Construction noise was ridiculous, early every morning
Stayed 4 nights in Dec 2024

10/10 Excellent

Heriberto

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and great environment.
Stayed 1 night in Dec 2024

10/10 Excellent

Nancy

Liked: Property conditions & facilities
One night stay was very good
Stayed 1 night in Dec 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a nice stay!
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Disliked: Staff & service

Very stressful experience

When we checked in we were given a room without heating (on the coldest day of the year) and without hot water and the elevator was being used by workmen and had no proper walls or floor. We told the desk clerk about the room issues and he gave us another room, same problems. Finally on the third try we were given a room in another wing and it was very good. Breakfast, which was advertised online as $18 value was buffet style and listed as $8.95 value at the hotel. I was very disappointed in its value.
Stayed 1 night in Dec 2024

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

ALVARO, DOUGLAS

Travelled with family
Disliked: Cleanliness, property conditions & facilities
BATHROOM CLOGGED,TOILET DIRTY,CLOGGED
Stayed 1 night in Dec 2024

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Morgan

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

AZ

Stayed 1 night in Oct 2024

4/10 Poor

Danielle

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Jackhammers, mini beds and fire alarms, oh my

This was likely the worst Hilton I’ve ever stayed at. The location and lobby were ok, free parking, but it went downhill from there. We reserved a room with 2 queen beds. We got a room with 2 queen beds, but the mattresses were full size. The photo shows how the beds stick out a good foot from the mattress, perfect for hitting your shins on. The pool and hot tub were closed despite it being 80+ degrees. Pillows were so flat, my head rested on the mattress. A fire alarm went off in one of the towers and my husband got locked out of the room for about 20 minutes until the elevator turned back on. He wanted to use the stairs, but apparently the stairwell was locked, the room was dinged up and outdated, but they are in the process of updating the hotel. None of those would be that bad until the jackhammer from the room next door kept going off. We had a long day of sightseeing and wanted to rest and deal with a headache before going to a show for the evening and there was a JACKHAMMER going on. Literally the room next door to us, the walls were shaking and we had to scream to be heard. The front desk said there was nothing they could do because they were fully booked and couldn’t move us. Why the hell are they booking rooms directly next to rooms under construction? Common sense would dictate the surrounding rooms would be uninhabitable due to the noise, but then Hilton wouldn’t get as much money, so who cares that I paid full price for a room I couldn’t even rest in.
Stayed 3 nights in Nov 2024

6/10 Okay

Quisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Corey

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Both mornings the phone in my room rang once and woke me up (I did not schedule a wake up call). The AC didn’t work, so the room was warm. Construction was ongoing.
Stayed 2 nights in Nov 2024

2/10 Terrible

Bret

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Jaime

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

6/10 Okay

Jaylene

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was under construction, and the spa was not in service. These things should be listed when booking.
Stayed 1 night in Oct 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Valarie

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Oct 2024