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Hampton Inn & Suites Phoenix-Surprise

2.5 star property
Hotel in Surprise with outdoor pool and free breakfast

Photo gallery for Hampton Inn & Suites Phoenix-Surprise

Lobby
Exterior
2 Queen Beds, Accessible, Non Smoking
Studio, 1 King Bed, Accessible, Non Smoking
Studio, 1 King Bed, Accessible, Non Smoking

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$386
includes taxes & fees
22 Feb - 23 Feb

Explore the area

View map
14783 W Grand Ave, Surprise, AZ, 85374
  • Place, Banner Del E Webb Medical Center
    ‪5 min walk‬
  • Place, Sun Village Golf Course
    ‪3 min drive‬
  • Place, R.H. Johnson Center
    ‪4 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪44 min drive‬

Room options

View all photos for 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds, Accessible, Non Smoking

2 Queen Beds, Accessible, Non Smoking

9.8 out of 10
Exceptional
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

Studio, 1 King Bed, Accessible, Non Smoking

Studio, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible, Non Smoking

Studio, 2 Queen Beds, Accessible, Non Smoking

Studio, 2 Queen Beds, Accessible, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 6
  • 2 Queen Beds

2 Queen Beds Room, Non-Smoking

  • Sleeps 5

Two Queen Studio Suite with Sofabed

  • Sleeps 5

King Studio Suite with Sofabed

  • Sleeps 3

Mobility Access King Studio with Roll in Shower

  • Sleeps 4

View all photos for Mobility Access Two Queen Studio with tub

In-room safe, iron/ironing board, free cots/infant beds

Mobility Access Two Queen Studio with tub

  • Sleeps 6

Mobility Access Two Queen Room with Tub

  • Sleeps 4

View all photos for One king studio sofabed nosmoking

In-room safe, iron/ironing board, free cots/infant beds

One king studio sofabed nosmoking

9.6 out of 10
Exceptional
(25 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two queen beds nonsmoking

Standard Room

Two queen beds nonsmoking

9.4 out of 10
Exceptional
(83 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two qns studio sofabed nosmoking

In-room safe, iron/ironing board, free cots/infant beds

Two qns studio sofabed nosmoking

9.6 out of 10
Exceptional
(10 reviews)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Surprise

At Hampton Inn & Suites Phoenix-Surprise you'll be within a 15-minute walk of Banner Del E Webb Medical Center and 2.9 km (1.8 mi) from Fred Kuentz Center. Highlights at this hotel include free daily breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym and Hot tub. Added amenities include free Wi-Fi in public areas, a 24-hour business centre and coffee/tea in a common area. Free full breakfast is available daily between 6:00 AM and 10:00 AM. .Attractions within a 20-minute drive of this Surprise hotel include Peoria Sports Complex and Westgate Entertainment District.

What's nearby

  • Banner Del E Webb Medical Center - 5 min walk - 0.5 km
  • Fred Kuentz Center - 3 min drive - 2.3 km
  • Sun Village Golf Course - 3 min drive - 2.3 km
  • R.H. Johnson Center - 4 min drive - 2.3 km
  • Arizona State University - 48 min drive - 75.5 km

Getting around

  • Sky Harbor International Airport (PHX) - 46 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Raising Cane's Chicken Fingers - ‬5 min drive
  • ‪Better Buzz Coffee - ‬5 min drive
  • ‪In-N-Out Burger - ‬5 min drive
  • ‪Circle K - ‬2 min walk

About this property

Hampton Inn & Suites Phoenix-Surprise

Hotel in Surprise with outdoor pool and free breakfast
Hampton Inn & Suites Phoenix-Surprise offers its guests an outdoor pool, Access to hot tub, and a fitness centre. WiFi is free in public spaces. Business amenities include a 24-hour business centre and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1216 square feet (109 square metres) and includes conference space. Hampton Inn & Suites Phoenix-Surprise also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This Surprise hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 4 levels
  • 1216 sq ft of conference space
  • 109 sq. m of conference space
  • Built in 2005
  • Full breakfast (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
Hampton Inn & Suites Phoenix-Surprise offers 100 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

Exterior
Holiday Inn Express Surprise by IHG
  • Pool
  • Spa pool
  • Breakfast included
  • Parking included
4.7 out of 5, Exceptional, 1,005 reviews
The price is AU$305
includes taxes & fees
18 Feb - 19 Feb
Holiday Inn Express Surprise by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,216 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 8 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel Phoenix-Surprise
Hampton Inn Phoenix-Surprise
Hampton Inn Phoenix-Surprise Hotel
Hampton Inn Suites Phoenix Surprise
Hampton Inn & Suites Phoenix-Surprise Hotel
Hampton Inn & Suites Phoenix-Surprise Surprise
Hampton Inn & Suites Phoenix-Surprise Hotel Surprise

Frequently asked questions

What is the cancellation policy at Hampton Inn & Suites Phoenix-Surprise?

Hampton Inn & Suites Phoenix-Surprise offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hampton Inn & Suites Phoenix-Surprise?

As of 15 Feb 2026, prices found for a 1-night stay for 2 adults at Hampton Inn & Suites Phoenix-Surprise on 22 Feb 2026 start from AU$386.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hampton Inn & Suites Phoenix-Surprise?

Yep, Hampton Inn & Suites Phoenix-Surprise has a free self car park.

Does Hampton Inn & Suites Phoenix-Surprise have a pool?

Hampton Inn & Suites Phoenix-Surprise has an outdoor pool. The pool is open 8 AM to 10 PM.

Is Hampton Inn & Suites Phoenix-Surprise family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hampton Inn & Suites Phoenix-Surprise is a hit with families.

Does Hampton Inn & Suites Phoenix-Surprise serve breakfast?

Yep, travelers adore the free full brekkie here! Available daily from 6:00 AM to 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hampton Inn & Suites Phoenix-Surprise?

No, Hampton Inn & Suites Phoenix-Surprise does not offer an airport shuttle service.

What time are check-in & check-out at Hampton Inn & Suites Phoenix-Surprise?

Check-in begins at 3 PM. Check-out time is noon.

Hampton Inn & Suites Phoenix-Surprise Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 1002 reviews
Rating 8 - Good. 204 out of 1002 reviews
Rating 6 - Okay. 50 out of 1002 reviews
Rating 4 - Poor. 18 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Kathleen S. Vander

Travelled with family
Bathroom could have been cleaned better.
Stayed 1 night in Nov 2025

2/10 Terrible

Pedro

Stayed 1 night in Nov 2025

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, amenities
Lindy at the front desk was awesome and accommodating!
Stayed 2 nights in Nov 2025

2/10 Terrible

Rick

We purchased a non-refundable room for two nights. Two weeks prior to travel my husband had a heart attack and is unable to travel. I contacted Expedia and, even with documentation from the doctor, they would not allow the cancellation and refund. They referred us to Hampton. We called Hampton and they referred us back to Expedia, who collected our money. We will never purchase anything from Expedia again, we could not even speak to a live person, only email or virtual chat. Customer service and satisfaction is very very important to us, and there was absolutely no indication Expedia is interested in that. Or really Hampton for that matter.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Staff is wonderful. The complementary breakfast was also really good. I'll definitely be back
Stayed 3 nights in Nov 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice person at lobby desk, clean room. Good breakfast. A+.
Stayed 1 night in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service was excellent at check-in. Made us feel special.
Stayed 1 night in Nov 2025

10/10 Excellent

Gene

Stayed 6 nights in Oct 2025

10/10 Excellent

Karlayvet, El Mirage

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, I will definitely stay again
Stayed 1 night in Aug 2025

8/10 Good

amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here in past and will stay again, just wish room i was in had a full length mirror
Stayed 1 night in Nov 2025

10/10 Excellent

Sheldon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2025

8/10 Good

james, Scottsdale

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean... Staff at the front desk very friendly. Great location.
Stayed 1 night in Nov 2025

10/10 Excellent

Hortencia

Stayed 1 night in Nov 2025

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities
To start, this place is extremely walkable. With a Sports bar and grill nearby, An Albertsons grocery store in a mini mall, and a Denny's right across the parking lot, this is a great spot. The room was clean, everything worked, and it was comfortable. Staff were attentive, amazing, skilled communicators, and there for anything we needed.
Stayed 1 night in Oct 2025

10/10 Excellent

ARNOLD

Liked: Cleanliness, staff & service, property conditions & facilities
All services were excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Sherree

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 1 night in Nov 2025

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This survey really should be sent after checkout because I haven't had breakfast yet it's 4:00 in the morning but the cookie last night was great
Stayed 1 night in Nov 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, beautifully maintained newer property
Stayed 1 night in Oct 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

Staff was amazing from day one. The rooms are comfortable clean and worth every penny!!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ilene, who serves the free drinks in the evening is the best hostess!
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience.
Stayed 2 nights in Oct 2025

10/10 Excellent

Iulia

Stayed 2 nights in Sep 2025

8/10 Good

SOCORRO, Chula Vista

Stayed 1 night in Oct 2025

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
My family enjoyed the stay
Stayed 1 night in Oct 2025

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities
My family enjoyed the stay
Stayed 1 night in Oct 2025