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4.6 out of 5

"The Sun and Moon Urban Hotel is in an ideal location for sightseeing on foot. Nearly all the major tourist attractions are easily accessible by walkin ... " More

By a verified traveller on Thu 12 Mar 2020

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Hotel Description

SUN & MOON, Urban Hotel places you in the center of Phnom Penh, within just a 15-minute stroll of National Museum of Cambodia and Central Market. Highlights at this hotel include 3 bars/lounges, a full-service spa, and a restaurant.

You can enjoy LCD TVs with cable channels, and all 80 soundproofed rooms feature free WiFi, free bottled water, and safes. Refrigerators and round-the-clock room service make in-room dining convenient. Nice touches include rainfall showerheads, bathrobes, and slippers. Hair dryers, phones, and desks are also available.

A day of pampering at The Spa can include deep-tissue massages, detox wraps, and body wraps along with access to the sauna and spa tub. The restaurant, SALT N PEPPER, Gastropub, serves international cuisine and is open for breakfast, lunch, and dinner. UNPLUG Bar is the hotel's own lobby lounge, serving drinks along with breakfast and lunch. Enjoy the outdoor swimming pool, 24-hour fitness center, and sauna. Other amenities include free WiFi in public areas, a free manager's reception, and a 24-hour business center. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4-star Phnom Penh City Centre hotel include Wat Phnom and Royal Palace.

Deluxe Twin Bed

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$88* Per night/room 31 Oct. - 1 Nov.

Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite King Bed Without Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

SUN & MOON, Urban Hotel ratings based on 9 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SUN & MOON, Urban Hotel

Everyone (7)
5 out of 5
The Sun and Moon Urban Hotel is in an ideal location for sightseeing on foot. Nearly all the major tourist attractions are easily accessible by walking. The rooms are of a very modern design, which was a pleasant surprise. Overall, I couldn’t fault the hotel and was very happy with my choice.

Posted by , from Canberra, Australia on 12 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by gm

Dear Stephen Thank you for your great and positive rating and for staying with us at SUN & MOON, Urban Hotel. Our team is inspired with your good review and will strive to get better, every day. We hope to see you back home again, far away from your home. Safe travels Stay. Inspired Noel O Furrer

3 out of 5

Posted by on 17 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by gm

Dear valuable guest (Anonymous) Thank you for taking the time to rate us, unfortunately without clear comments on the issue you faced. Unfortunately your rating doesn't reflect the majority of reviews we get on Google or other review platforms. Therefore, we wish to learn more from you and hear your honest, true feedback on areas our SUN & MOON, Urban Hotel team can improve. Such open review platforms should be used constructive and fair towards the businesses. We are open to learn and to improve but first step is to know what the issues are. Would you be so kind and help us to get better? You can connect with me directly. Stay. Inspired Noel O Furrer

5 out of 5

Posted by on 10 Dec. 2019

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Comment from Hotel Management

12 Dec. 2019 by gm

Dear valuable guest Thank you for your great and positive rating and for staying with us at SUN & MOON, Urban Hotel. Our team is inspired with your good review and will strive to get better, every day. We hope to see you back home again, far away from your home. Safe travels! Stay. Inspired Noel O Furrer

4 out of 5
Nice and relaxing , good breakfast, clean rooms. Service to Airport value for money

Posted by on 31 Oct. 2019

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Comment from Hotel Management

31 Oct. 2019 by Gm

Thank you very much for your choice in staying with us. Your review is greatly appreciated. We hope to welcome you again very soon! Stay. Inspired Noel O Furrer

4 out of 5
I had a great stay, they are very strict with with bringing girls back to the hotel be warned they must have ID or causes a problem. Other than that great place in the middle of all the action

Posted by on 25 Sep. 2019

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Comment from Hotel Management

26 Sep. 2019 by gm

Dear Anonymous Thank you very much for your overall great review and yes, we do take the visitors policy very serious as the safety of our guests is our absolute first priority; beside it is Cambodian Law that the management team knows who is in which room in case of any disputes. We truly hope this current safety support is received by our guests as a positive point to avoid any issues. Thank you very much for your loyalty and we hope to welcoming you back again soon. Stay. Inspired Noelo O Furrer

5 out of 5

Nice modern hotel

Pros: Clean, friendly and secure feeling makes a stay relaxing !
Cons: Its a good hotel with nice extras, but not a resort to stay in all day.- so if that's what your after not for you.
Location: Interesting nightlife area, good places to eat and drink nearby. Close to some tourist sights - walking distance to central market, night market etc.
Very nice staff, from front security,reception,waiters, bar staff, cleaners and maintanance etc, all friendly helpful and polite, despite occasional language barrier. Good infinity pool bar area to relax , great breakfast. Interesting location, walking distance to riverfront, palace, markets etc, and always tuk tuk if needed. Good spot to stay as a base, a very new safe hotel.

Posted by , from West Australia on 22 Jan. 2018

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Comment from Hotel Management

23 Jan. 2018 by GM

Dear Colin Thank you so much for your amazing feedback and your appreciation towards our SUN & MOON team members. Our teams are our biggest asset to bring SUN & MOON brand to life. You are correct that our hotel is more to be considered as a adventurous hotel. The location is perfect for exploring the city and for great restaurants and bars around in walking distance. We hope sincerely to welcoming you back home again, very soon! Stay. Inspired Noel Furrer

5 out of 5

Great location in heart of PP

Easy access to all the sights and great steet food. Excellent hotel and helpful staff.

Posted by , from Australia on 22 Jan. 2018

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Comment from Hotel Management

22 Jan. 2018 by GM

Thank you very much for your great review! We hope to welcome you again at SUN & MOON, Urban Hotel soon! Stay. Inspired Noel Furrer

5 out of 5

Great Small Hotel

Great Hotel with small but really modern and well designed rooms. Good gym. Great pool. Great Sky bar when you want to be away from the street. Great staff. Close to the riverside with lots happening in the area.

Posted by on 2 Nov. 2017

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Comment from Hotel Management

23 Nov. 2017 by GM

Thank you so much for your kind review, we truly love your words and appreciate your time you take to write this review to us. We hope to see you back very soon! Stay. Inspired

5 out of 5

Very modern and spacious hotel

Pros: The facilities - spa, pool, rooftop bar, great breakfast, room was funky and modern.
Location: Very close to markets, restaurants, the river and royal palace.
We loved the facilities of this hotel and the location was 5 mins walk to the river. Staff were very helpful in organising tours for us and were attentive to all our needs.

Posted by , from South Australia on 2 May 2016

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Comment from Hotel Management

1 Apr. 2018 by GM

Thank you so much for your kind review and comments! We truly appreciate it! Stay. Inspired Noel Furrer

Property Features

SUN & MOON, Urban Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. There are 2 meeting rooms available. A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the business-friendly SUN & MOON, Urban Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Phnom Penh hotel is smoke free.

  • 80 guestrooms or units
  • 9 levels
  • 3 buildings
  • 3 bars or lounges
  • Built in 2015
  • Dining venue
  • Bar by the pool
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Phnom Penh Intl. Airport (PNH) (11 km / 6.9 mi)
  • Train station: Phnom Penh Railway Station (1.9 km / 1.2 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

SUN & MOON, Urban Hotel offers 80 air-conditioned accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

SALT N PEPPER, Gastropub - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

UNPLUG Bar - This lobby lounge serves breakfast, lunch, and dinner. Open daily.

Number 8 VIP Lounge - This bar serves breakfast, lunch, and dinner. Reservations are required. Open daily.

Cloud 9 Sky Bar - Onsite rooftop bar. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Customers may be requested by the property to provide a health declaration (issued within 3 days prior to check-in).

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at SUN & MOON, Urban Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • No cots (infant beds) available
  • Service animals not allowed
  • Cash or credit card deposit required
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12 per person (approximately)
  • Airport shuttle fee: USD 20.00 per vehicle (one way)
  • Late check-in fee for check-in between 1:00 PM and midnight (amount varies)
  • Rollaway bed fee: USD 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SUN MOON Urban Hotel Phnom Penh
  • SUN MOON Urban Hotel
  • SUN MOON Urban Phnom Penh
  • SUN & MOON, Urban Hotel Hotel
  • SUN & MOON, Urban Hotel Phnom Penh
  • SUN & MOON, Urban Hotel Hotel Phnom Penh

You should know

  • SUN & MOON, Urban Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.