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"Hated the constant smoking of guests. It made it unpleasant to walk around with the stink. We were on a non smoking floor and still guests were smokin ... " More

By a verified traveller on Wed 27 Mar 2019

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Hotel Description

A luxury stay in the heart of Phnom Penh awaits you at NagaWorld Hotel & Entertainment Complex. Within a 5-minute stroll you'll find Riverside and Independence Monument within a 15-minute walk. Highlights at this romantic resort include 12 restaurants, 9 bars/lounges, and a full-service spa.

LCD TVs with cable channels are featured in all 1617 individually decorated rooms, and you can enjoy free WiFi, coffee/tea makers, and free newspapers. Minibars provide refreshments, and 24-hour room service is also available. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Free bottled water, safes, and hair dryers are also available.

A relaxing visit to The Spa can include deep-tissue massages and hot stone massages along with body scrubs, facials, and aromatherapy. The restaurant, Bistro Romano Italian, serves Italian cuisine and is open for lunch and dinner. At the resort's own poolside bar, you can stop for a drink. Enjoy the outdoor swimming pool, nightclub, fitness center, and karaoke. Additionally, you'll find free WiFi in public areas, a conference center, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also free valet parking, along with the convenience of a free airport shuttle.

Sights within a 20-minute walk of this 5-star Chamkar Mon resort include Silver Pagoda and AEON Mall.

Superior Room @ NagaWorld 2

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$29* Per night/room 26 Oct. - 27 Oct.

Deluxe Room @ NagaWorld 1

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Executive Suite @ NagaWorld 1

Bed Count 1 King Bed Maximum Occupancy 3 Max

NagaWorld Hotel & Entertainment Complex ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for NagaWorld Hotel & Entertainment Complex

Couples (1) Family (1)
2 out of 5
The staff were great, the pictures of the room looked so much better than in real life, There was a terrible smell coming from the bathroom and the bed wasn’t comfortable. Overall a very disappointing stay.

Posted by on 12 Jul. 2019

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Comment from Hotel Management

12 Jul. 2019 by Edmund

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5
Hated the constant smoking of guests. It made it unpleasant to walk around with the stink. We were on a non smoking floor and still guests were smoking on this floor. Very inconsiderate Smoking also allowed in breakfast area.

Posted by , from Melbourne on 27 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Edmund

Thanks for staying with us. We'll work hard to fix the issue you experienced. Thanks for letting us know.

About the NagaWorld Hotel & Entertainment Complex

Location NagaWorld, Samdech Techo Hun Sen Park, Phnom Penh,

Property Features

NagaWorld Hotel & Entertainment Complex offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 12 restaurants and 4 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a poolside bar. WiFi is free in public spaces. Event space at this resort measures 11539 square feet (1072 square meters) and includes a conference center. A nightclub, tour/ticket assistance, and multilingual staff are also featured at the luxury NagaWorld Hotel & Entertainment Complex. A roundtrip airport shuttle is free at scheduled times. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Phnom Penh resort.

  • 1617 guestrooms or units
  • 25 levels
  • 4 buildings
  • 12 dining venues
  • 9 bars or lounges
  • 4 coffee shops
  • 11539 sq ft of conference space
  • 1072 sq m of conference space
  • Built in 2002
  • Nightclub
  • Karaoke
  • Bar by the pool
  • Coffee shop
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Airport: Phnom Penh Intl. Airport (PNH) (13.1 km / 8.1 mi)
  • Train station: Phnom Penh Railway Station (3.8 km / 2.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

NagaWorld Hotel & Entertainment Complex offers 1617 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Phnom Penh resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Bistro Romano Italian - This restaurant specializes in Italian cuisine and serves lunch and dinner.

2Pangea - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Fortune Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Le Gourmet - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Korean Grill - This restaurant specializes in Korean cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the health club or fitness facility.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 22
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 AM

Special check-in instructions:

The check-in location differs from the property location. To check in, go to Naga 2. Front desk staff will greet guests on arrival.

The check-in location differs from the property location. To check in, guests will need to go to Naga 2.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12 for adults and USD 12 for children (approximately)
  • Rollaway bed fee: USD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NagaWorld
  • NagaWorld Entertainment Complex
  • NagaWorld Entertainment Complex Phnom Penh
  • NagaWorld Hotel
  • NagaWorld Hotel & Entertainment Complex
  • NagaWorld Hotel & Entertainment Complex Phnom Penh
  • NagaWorld Hotel Entertainment Complex Phnom Penh
  • NagaWorld Hotel Entertainment Complex
  • NagaWorld Entertainment Compl
  • NagaWorld Hotel & Entertainment Complex Resort
  • NagaWorld Hotel & Entertainment Complex Phnom Penh
  • NagaWorld Hotel & Entertainment Complex Resort Phnom Penh

You should know

  • NagaWorld Hotel & Entertainment Complex offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 7 AM to 7 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas is limited to 15 minutes per day.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.