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Hotel & Spa El Castell de Ciutat

4.0 star property

Photo gallery for Hotel & Spa El Castell de Ciutat

Indoor pool, outdoor pool
Premium bedding, free minibar, in-room safe, individually decorated
Interior
Outdoor wedding area
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$294
includes taxes & fees
24 May - 25 May

Explore the area

View map
Ctra. N 260 - Km 229, La Seu d'Urgell, Lleida, 25700
  • Place, La Seu d'Urgell Cathedral
    ‪18 min walk‬
  • Place, Diocesan Museum of Urgell
    ‪20 min walk‬
  • Place, La Molina Ski Resort
    ‪60 min drive‬
  • Airport, La Seu d'Urgell (LEU)
    ‪18 min drive‬

Room options

View all photos for Standard Double or Twin Room

Premium bedding, free minibar, in-room safe, individually decorated

Standard Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room, Mountain View

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Double or Twin Room, Mountain View

9.2 out of 10
Wonderful
(11 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Mountain View

Junior Suite, Mountain View

Junior Suite, Mountain View

  • Mountain view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Royal Suite, Mountain View

Royal Suite, Mountain View

Royal Suite, Mountain View

  • Mountain view
  • 98 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

About the area

La Seu d'Urgell

At Hotel & Spa El Castell de Ciutat you'll be within a 20-minute stroll of Torre Solsona and La Seu d'Urgell Cathedral. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Wellness & Spa El Castell can include hot stone massages, Swedish massages and detox wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, Restaurante Tapies, serves local cuisine and is open for lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, gym, Turkish bath/hammam and Hot tub. 4 meeting rooms and a conference centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a sauna and a snack bar/deli. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also the convenience of free valet parking. .Attractions within a 30-minute drive of this 4-property class La Seu d'Urgell hotel include Pyrenees Andorra Shopping Centre and Caldea Spa.

What's nearby

  • La Seu d'Urgell Cathedral - 18 min walk - 1.6 km
  • Diocesan Museum of Urgell - 20 min walk - 1.7 km
  • Torre Solsona - 3 min drive - 1.4 km
  • La Masella Ski Resort - 53 min drive - 62.0 km
  • La Molina Ski Resort - 60 min drive - 68.4 km

Getting around

  • La Seu d'Urgell (LEU) - 17 min drive

Restaurants

  • ‪La Crem - ‬15 min walk
  • ‪La Pica - ‬17 min walk
  • ‪Taj Mahal - ‬15 min walk
  • ‪Restaurant l'Equip - ‬16 min walk
  • ‪Restaurant Orient - ‬18 min walk

About this property

Hotel & Spa El Castell de Ciutat

Hotel & Spa El Castell de Ciutat offers its guests a full-service spa, hot springs, and an indoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. An outdoor pool, a hot tub, and a fitness centre are also featured at the business-friendly Hotel & Spa El Castell de Ciutat. Free self parking and valet parking are available.

This 4-star La Seu d'Urgell hotel is smoke free.

  • 1 building
  • 38 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Built in 1973
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Hotel & Spa El Castell de Ciutat offers 38 accommodations with free minibar items and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Digital televisions are provided. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This La Seu d'Urgell hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, printers and complimentary newspapers. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Wellness & Spa El Castell has 4 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. There are 2 hot springs open between 9:00 AM and 8:00 PM.

Similar properties

Front of property – evening/night
Parador de la Seu d'Urgell
La Seu d'Urgell
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 215 reviews
The price is AU$164
includes taxes & fees
16 June - 17 June
Parador de la Seu d'Urgell

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage and a carport

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 15 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Restaurante Katia
  • Restaurante Tapies

Things to do

  • 18-hole adjacent golf course
  • 2 hot springs
  • Archery
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Private wine tours
  • Pro golf lessons
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • Wine tasting room
  • Winery release events

Family friendly

  • Cot (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On the riverwalk
  • Terrace

Full-service spa

  • 2 hot springs
  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot springs open from 9:00 AM - 8:00 PM
  • Hot springs water temperature - 32 ºC
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways (110 centimetre high)
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 24-inch TV with digital channels
  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Printer
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per day.
  • Cots (infant beds) are available for EUR 25.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.98 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 15 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 25.0 per day
  • Rollaway bed fee: EUR 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number HL-000475

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Hot springs access available from 9:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castell Ciutat

El Castell Ciutat

El Castell Ciutat Hotel

El Castell Ciutat Hotel La Seu d'Urgell

El Castell Ciutat La Seu d'Urgell

El Castell De Ciutat Hotel La Seu d`Urgell

El Castell De Ciutat Spain/Catalonia

& Castell Ciutat Seu D'urgell

Hotel Spa El Castell de Ciutat

El Castell de Ciutat Relais Chateaux

Hotel & Spa El Castell de Ciutat Hotel

Hotel & Spa El Castell de Ciutat La Seu d'Urgell

Hotel & Spa El Castell de Ciutat Hotel La Seu d'Urgell

Frequently asked questions

What is the cancellation policy at Hotel & Spa El Castell de Ciutat?

Hotel & Spa El Castell de Ciutat offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel & Spa El Castell de Ciutat?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hotel & Spa El Castell de Ciutat on 24 May 2026 start from AU$294, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel & Spa El Castell de Ciutat?

Yep, Hotel & Spa El Castell de Ciutat has a free self car park and free valet parking.

Is there a spa on site at Hotel & Spa El Castell de Ciutat?

Yep, Wellness & Spa El Castell is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Hotel & Spa El Castell de Ciutat have a pool?

Hotel & Spa El Castell de Ciutat has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Hotel & Spa El Castell de Ciutat?

Hotel & Spa El Castell de Ciutat features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with premium bedding and free minibar items.

What makes Hotel & Spa El Castell de Ciutat a romantic place to stay?

1 hot tub and winery tours, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Hotel & Spa El Castell de Ciutat.

Is Hotel & Spa El Castell de Ciutat family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel & Spa El Castell de Ciutat is a hit with families.

Does Hotel & Spa El Castell de Ciutat serve breakfast?

Yeah, buffet brekkie is on offer daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel & Spa El Castell de Ciutat?

No, Hotel & Spa El Castell de Ciutat does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel & Spa El Castell de Ciutat?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel & Spa El Castell de Ciutat?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel & Spa El Castell de Ciutat?

Cats and dogs are welcome at Hotel & Spa El Castell de Ciutat, with food and water bowls and litter trays on offer. Just so you know, there's a limit of 2 pets.

Is there a golf course on site at Hotel & Spa El Castell de Ciutat?

There is a golf course next to Hotel & Spa El Castell de Ciutat.

Hotel & Spa El Castell de Ciutat Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 83 out of 119 reviews
Rating 8 - Good. 25 out of 119 reviews
Rating 6 - Okay. 6 out of 119 reviews
Rating 4 - Poor. 2 out of 119 reviews
Rating 2 - Terrible. 3 out of 119 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
C’est sans contredit le plus complet et bel endroit pour séjourner dans la région de La Seu d’Urgell! Les repas étaient absolument délicieux, le centre de mieux-être était diversifié avec ses bains et espaces repos et le personnel nous a offert un service et une attention exceptionnelle tout au long de notre séjour! La visite du château avec un employé a également été un bel highlight! Je recommande sans contredit cet endroit!
Extérieur du château
Intérieur du château
Vue sur la Ciutat à partir du château
Stayed 2 nights in Feb 2026

10/10 Excellent

Kristine

Stayed 4 nights in Dec 2025

10/10 Excellent

Esteban

Stayed 2 nights in Dec 2025

10/10 Excellent

Lyse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a beautiful and quiet area. Our room was impeccable with a great view on the mountains. Our dinner at the hotel was excellent. Easy parking and very welcoming staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es perfecto, el servicio excelente. La piscina interior e exterior son grandes y tienen unas vistas a las montanas. Volveremos.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mirza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolutely wonderful find! Highly recommended for Mountain views and the service was excellent , from start to finish. Dinner in the terrace was well worth it! Swimming and jacuzzi were good. Highly recommend 👍
Stayed 1 night in Aug 2025

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here was fantastic, the staff were very friendly and the foods are very delicious, the taste of the food was new. They took a birthday cake for my wife:) she loved it so much
Stayed 2 nights in Aug 2025

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Khalil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Notre séjour a été extraordinaire, nous reviendrons pour une nuit supplémentaire. L'hôtel est un ensemble complet ; la nourriture est superbe, le service du personnel est de première qualité, le spa est relaxant, les vues sont à couper le souffle. Honnêtement, nous recommandons vivement à tous ceux qui s'arrêtent dans la région ou dans les environs d'Andorre de réserver cet hôtel. Nous aimerions également remercier le personnel de la réception pour son aide lors de notre séjour et pour ses recommandations sur les endroits à visiter.
Stayed 2 nights in Dec 2024

10/10 Excellent

Deborah, Yarmouth Port

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location in the mountains within easy walk to town. Very close and easy drive for a day trip to Andora. Beautiful pool and wonderful steam room to enjoy after a day out touring . Staff couldn’t have been nicer or accommodating . Breakfast was excellent.
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Great spot

Enjoyed 2 nights. Positives: - Very friendly and helpful staff - Great location. The history of the hotel site is wonderful - The saunas were great - enjoyed the outside pool for a few hours. Great views from the pool deck - Room was a great size and nice view from the balcony. - Fantastic continental breakfast. Negatives: - Beds were far too firm for our liking. Of course, this is all in your personal preference but we had trouble getting comfortable. - The outdoor hot tubs were not “hot” during our stay and staff could not rectify the issue. Overall, this Would appear to be the best option in La Seu d’Urgell. Our understanding from the staff is that they have been open for about six months. There is some repairs to the roof ongoing, we heard nothing during our stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Joanne

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds of the hotel are beautiful, and so are the views of the Pyrenees from the rooms. But, the best part of my stay was interacting with the wonderful people who worked at the hotel. The women at the front desk were friendly, knowledgable and professional. And the 2 managers that I met were the same. They gave me recommendations on where to stop on my way back to Lisbon and also made the hotel reservation for me! The staff was quick to help and did it with a smile. It was an excellent 3 nights and I would not hesitate to return.
Stayed 3 nights in Aug 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best hotels in Catalonia!

We stayed all over Catalonia and this was our favourite hotel by far. The views are simply breathtaking, the outside pool and jacuzzi are wonderful, the rooms are spacious and staff couldn’t do more to help us! The views alone make this hotel wonderful value! We left feeling fully relaxed and plan to come back!
Stayed 4 nights in Aug 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities
What a gem. The staff are excellent, the food is fantastic, the property full of pleasant surprises. Wish we could have stayed longer!
Stayed 1 night in Aug 2024

10/10 Excellent

gemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couldn't do enough to help

The owner couldn't do enough for us when we didn't want to leave the hotel for some food as the children were tired. They created some simple light food options for us to enjoy on the beautiful terrace. The pools were amazing, so clean and the views were spectacular.
Stayed 1 night in Aug 2024

6/10 Okay

zbigniew

Liked: Staff & service

Short stay

It Is very old hotel with no renovation The time stop 20 years at this hotel Location is very good The breakfast below average This hotel should be 2 stars not more
Stayed 2 nights in Jul 2024

10/10 Excellent

Miri

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

2/10 Terrible

ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel was closed. The Hotels.com Gold team failed

We arrived at the hotel to find it was closed.Notice on the door saying closed until 15 Sept 2021. I rang the Hotels. com Gold Team expecting them to sort a credit for this booking and for them to find us another hotel in the vicinity. The person answering the phone couldn't help and said he'd put me through to their rebooking team. After 40 mins of listening to on hold music...the line disconnected. I began the process again. I explained to the person answering the phone that I just spent 40 mins waiting to speak to the rebooking team,they apologized and said they'd put me through straight away...40 mins later the phone disconnected. I tried again,this time I asked for the agent to cancel my booking and refund me so I could make other arrangements. The said they could cancel the booking but there would be no refund as the date for free cancellation had past! I repeated the hotel is closed and I shouldn't be charged for anything. I was told the only thing he could do was put me through to the rebooking team. And guess what the phone disconnected after 40 mins . Nearly 3 hours after arriving at a closed hotel . I gave up on the Hotels.com Gold Team and made my own arrangements. Once settled in an open hotel I tried to contact hotels.com again on their chat system. The system said it couldn't help and they'd put me through to someone who could. Three days later and after leaving my phone number I'm still waiting a response..perhaps this review will prompt a response!
Stayed 1 night in Jul 2021

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A high-end hoteol, not in a modern style; rather, an older, classic style. Wood, furniture, carpet in the room, turn-dwn service in the evening - that kind of thing. Lovely! The staff were friendly and helpful - overall lovely!
Stayed 2 nights in Apr 2019