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The Helm

3.0 star property
Bed & breakfast in Pembroke Dock with free breakfast and restaurant

Photo gallery for The Helm

Restaurant
Restaurant
Triple Room
Hair dryer, towels, soap, shampoo
Private kitchen

Reviews

3.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Laundry
  • Kitchen
  • Parking included
  • Free WiFi

Explore the area

Map
11 Commercial Row, Pembroke Dock, Wales, SA72 6JN
  • Barafundle Bay
  • Pembroke Castle
    ‪7 min drive‬
  • Freshwater East Beach
    ‪15 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
Separate bedroom
Hairdryer
Shared/communal kitchen
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Comfort Twin Room

1 bedroom, desk, laptop workspace, iron/ironing board

Comfort Twin Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
Separate bedroom
Hairdryer
Shared/communal kitchen
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Twin Room

Private kitchen

Basic Twin Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
Separate bedroom
Hairdryer
Shared/communal kitchen
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Private kitchen

Standard Double Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
Separate bedroom
Hairdryer
Shared/communal kitchen
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room

Private kitchen

Comfort Double Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
Separate bedroom
Hairdryer
Shared/communal kitchen
  • Sleeps 2
  • 1 Queen Bed

About the area

Pembroke Dock

At The Helm you'll be 3.6 km (2.2 mi) from Wogan Cavern and 3.6 km (2.2 mi) from Pembroke Castle. Highlights at this B&B include free self-service breakfast, a restaurant and free self-parking. .The bed & breakfast's own lounge bar is a nice place to enjoy a drink. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Free on-the-go breakfast is available daily between 7:00 AM and noon. There's also the convenience of limited parking. .Within a 30-minute drive of this 3-property class Pembroke Dock B&B, attractions include Pembrokeshire Coast National Park and Tenby Beach.
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What's nearby

  • Pembroke Castle - 7 min drive - 4.5 km
  • Carew Castle - 10 min drive - 10.5 km
  • Freshwater East Beach - 15 min drive - 11.0 km
  • Freshwater West - 22 min drive - 18.7 km
  • New Quay - 30 min drive - 17.0 km

Getting around

  • Pembroke Dock Station - 8 min walk
  • Cardiff International Airport (CWL) - 131 min drive

Restaurants

  • ‪McDonald's - ‬16 min walk
  • ‪Ferry House Inn - ‬11 min drive
  • ‪Seven Spice Restaurant - ‬12 min walk
  • ‪Y Cerrig Glas - ‬11 min walk
  • ‪Cwtch Coffee - ‬6 min walk

About this property

The Helm

Bed & breakfast in Pembroke Dock with free breakfast and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

The business-friendly The Helm also features barbecue grills, a garden, and coffee/tea in common area. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Pembroke Dock bed & breakfast.

  • 3 guestrooms or units
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Garden
  • BBQ grill(s)
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
The Helm offers 3 shared accommodations, which are accessible via exterior corridors and feature washers/dryers and complimentary bottles of water. This accommodation offers separate dining areas and includes desks. Guests can make use of the shared/communal kitchen. Guests have access to shared bathrooms. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Flat-screen televisions are featured in guestrooms. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a weekly basis.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of GBP 20

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Shared bathroom
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Free bottled water
  • Separate dining area
  • Shared kitchen access

More

  • Access via exterior corridors
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Portable fan
  • Shared accommodation
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

The front desk is open daily from 4:00 PM - 11:00 PM
Front desk staffed during limited hours

Renovations and closures

This property is closed from 27 April 2025 to 31 December 2025 (dates subject to change).
The following facilities or services will be unavailable from December 9 2024 to December 31 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)
  • Hosted evening meal: GBP 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

Property is also known as

The Helm Pembroke Dock
The Helm Bed & breakfast
The Helm Bed & breakfast Pembroke Dock

Frequently asked questions

What is the cancellation policy at The Helm?

The Helm offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Helm?

Yep, The Helm has a free self car park. Onsite parking is limited.

Are there any beaches close to The Helm?

The closest beach to The Helm is Tenby Beach (17.1 km).

Does The Helm serve breakfast?

Yep, free on-the-go brekkie is on offer daily from 7:00 AM to noon.

Is there a free airport shuttle available at The Helm?

No, The Helm does not offer an airport shuttle service.

Is there a bar or restaurant at The Helm?

Yep, they've got a lounge bar and an onsite restaurant. The dining venue will be unavailable from December 9 2024 to December 31 2025 (dates subject to change).

What time are check-in & check-out at The Helm?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Helm?

No, pets are not allowed.

The Helm Reviews

Reviews

3.8
Rating 10 - Excellent. 0 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 3 out of 11 reviews
Rating 2 - Terrible. 6 out of 11 reviews

4.4/10

Cleanliness

4.0/10

Staff & service

6.0/10

Amenities

3.6/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christopher

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

mary

Stayed 2 nights in Aug 2024

2/10 Terrible

Harsh

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Hygiene was okish but the mattress on bed were very uncomfortable couldn't sleep whole night. The mattress on the bed seem to be very old and needs replacement.
Stayed 1 night in Aug 2024

2/10 Terrible

Anjan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

It was terrible! Not recommending anyone. Spend £10 more and get a decent room in other hotels in the area. As a couple we stayed in a twin bed room for 2 night. Shared bathroom, was listed free breakfast and thought sort of english breakfast but they had a kitchen with stuff like, egg, banana, beans, bread coffee, etc.. which you have to prepare yourself. All banana finished in the first day and they didn’t put more the 2nd day. Couldn’t sleep til 1:30am as the old guy next door came drunk, slammed the door kept making noises despite his wife tried to calm him. The hotel staff knew this and didn’t bother to do anything. Room had barely enough space to love around, bed was third class. Bedding was stinking.
Stayed 2 nights in Aug 2024

8/10 Good

Joline

Liked: Staff & service
Stayed 2 nights in Jul 2024

4/10 Poor

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Does not meet safety regulations, no smoke detectors in room, no fire doors, the place is not clean or friendly
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Im appalled this is on your website. The food rating is one so the accommodation is a 0. I had no curtain in my room and i was explained the access in and out of the building. Their is a communal kitchen with no milk provided and also it was extremely noisy, i was woken up at 4am constantly. I expect a refund or i will report this property & your so called respectively company (Hotels.com) to the relevant accusations. I have been a member for several years and i will be deleting my account as this was and will tarnish my experience physically & mentally . You cannot add photos to the page but if you provide a alternative email i will provide. Absolutely shocking!!!.
Stayed 2 nights in Jun 2024

8/10 Good

Stefan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024