6/10 Okay
Carmen
Travelled with family and small children
3 Aug 2025
Liked: Staff & service
We recently stayed at this small boutique hotel and had a mixed experience overall. There were some definite highlights, but also a few areas that need improvement.
Pros:
The hotel is small and quiet, with very few rooms, which made for a peaceful and relaxing stay.
Most of the staff were warm, friendly, and attentive especially when it came to accommodating my son’s food allergies. On several occasions, they prepared special meals just for him, which we deeply appreciated.
The rooms were very clean, and the beds were surprisingly comfortable.
Because the hotel wasn’t crowded during our stay, it felt private and easy to enjoy the space.
Cons:
Requests took a long time to be addressed, and communication wasn’t always the best.
It took two days to get bottled water refilled in our room. We ended up needing to leave the resort just to buy water ourselves.
The pool was dirty the entire time we were there. We only saw someone attempt to clean it on the last day of our stay.
Bug issues were a major problem at night. The resort charged $30 for bug spray, which felt excessive considering how bad the bugs were.
Iguanas were a constant presence, even jumping on our table and eating our food, which was disruptive but also unsanitary.
There was a large group and the hotel would reserve most tables at the only restaurant for them.
The hotel has potential and some really caring staff, but a few key areas,particularly the cleanliness of shared spaces and basic guest comfort.
Carmen
Stayed 3 nights in Jul 2025
