2/10 Terrible
Flynn M.
29 Apr 2026
Checking in at the front desk was a breeze. However, on the way to the rental we received a text saying we needed to submit a bill with my name on it. We don't travel with old bills on hand, so we stopped at a Ford dealership to see if they could print an old invoice. They were too busy, but a second Ford dealer was able to help, and we successfully submitted a photo of the old invoice.Upon arrival, we took pictures of a broken vanity door, a bedroom cabinet door, and a stain or old paint bleed-through on the bathroom door. The A/C unit off the bedroom was so loud we could not sleep in that room. The following day, a maintenance man came to check the A/C and inspect the damaged door. He confirmed the A/C was indeed way too loud and noted that the damaged door had been repaired multiple times before, evident from the old screws and paint buildup on the screw heads from prior repairs.After sending the photos, we received a text requesting my wife's credit card front and back along with her license. I responded that I was not comfortable sending that information. The representative from Southern Vacation Rentals (the host) said they needed it in case of any damage during our stay. I explained that if any damage occurred, she could go through VRBO, as a card was already on file. She responded that if the information was not submitted, she would change the access code.It was not a pleasant experience and really put a damper on our vacation. I asked to have the owner contact us.
Flynn M.
Stayed 4 nights in Apr 2026