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Saracen Sands Hotel & Congress Centre

4.0 star property
Family-friendly hotel on the beach, with 4 outdoor pools

Photo gallery for Saracen Sands Hotel & Congress Centre

Sports facility
Lobby
4 outdoor pools, pool umbrellas, pool loungers
Free daily buffet breakfast
1 bedroom, in-room safe, desk, cots/infant beds

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • Breakfast included
The current price is AU$281
includes taxes & fees
29 June - 30 June

Explore the area

Map
Via Liberta' 128/A, Isola delle Femmine, PA, 90040
  • Isola Delle Femmine Beach
    ‪8 min walk‬
  • Capaci Beach
    ‪13 min walk‬
  • Capo Gallo Nature Reserve
    ‪5 min drive‬
  • Palermo (PMO-Punta Raisi)
    ‪13 min drive‬

Room options

View all photos for Superior Double Room

1 bedroom, in-room safe, desk, cots/infant beds

Superior Double Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Single Room

1 bedroom, in-room safe, desk, cots/infant beds

Classic Single Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 22 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Twin Room

1 bedroom, in-room safe, desk, cots/infant beds

Superior Twin Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Single Room

1 bedroom, in-room safe, desk, cots/infant beds

Standard Single Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 22 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Single Room

1 bedroom, in-room safe, desk, cots/infant beds

Superior Single Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 22 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Twin Room (Plus)

1 bedroom, in-room safe, desk, cots/infant beds

Superior Twin Room (Plus)

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Classic Twin Room

1 bedroom, in-room safe, desk, cots/infant beds

Classic Twin Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Quadruple Room

1 bedroom, in-room safe, desk, cots/infant beds

Superior Quadruple Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room (Plus)

1 bedroom, in-room safe, desk, cots/infant beds

Superior Double Room (Plus)

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 22 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Quadruple Room

1 bedroom, in-room safe, desk, cots/infant beds

Classic Quadruple Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Triple Room

1 bedroom, in-room safe, desk, cots/infant beds

Superior Triple Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Double Room Single Use (Plus)

1 bedroom, in-room safe, desk, cots/infant beds

Superior Double Room Single Use (Plus)

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 22 sq m
  • Sea view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Triple Room (Plus)

1 bedroom, in-room safe, desk, cots/infant beds

Superior Triple Room (Plus)

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Classic Triple Room

1 bedroom, in-room safe, desk, cots/infant beds

Classic Triple Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Triple Room

1 bedroom, in-room safe, desk, cots/infant beds

Standard Triple Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Classic Double Room

1 bedroom, in-room safe, desk, cots/infant beds

Classic Double Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room

1 bedroom, in-room safe, desk, cots/infant beds

Standard Double Room

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Quadruple Room (Plus)

1 bedroom, in-room safe, desk, cots/infant beds

Superior Quadruple Room (Plus)

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Free bottled water
  • 30 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Classic Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Triple Room

1 bedroom, in-room safe, desk, cots/infant beds

Classic Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Superior Plus Twin Room

  • Sleeps 2
  • 2 Queen Beds

Classic Single Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Triple Room Non smoking

1 bedroom, in-room safe, desk, cots/infant beds

Standard Triple Room Non smoking

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Quadruple Room Non smoking

1 bedroom, in-room safe, desk, cots/infant beds

Standard Quadruple Room Non smoking

  • Sleeps 4
  • 2 Double Beds

Standard Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

Standard Single Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Double Room

1 bedroom, in-room safe, desk, cots/infant beds

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

Superior Plus Double Room

  • Sleeps 2
  • 1 Queen Bed

Superior Triple Room

  • Sleeps 3
  • 2 Queen Beds

Standard Room Non smoking

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Quadruple Room Non smoking

1 bedroom, in-room safe, desk, cots/infant beds

Superior Quadruple Room Non smoking

  • Sleeps 4
  • 2 Queen Beds

Standard Quadruple Room

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Superior Twin Room

  • Sleeps 2
  • 2 Queen Beds

View all photos for Superior Premium Single Room

Bathroom

Superior Premium Single Room

  • Sleeps 1
  • 1 Single Bed

About the area

Isola delle Femmine

A family-friendly stay in Isola delle Femmine awaits you at Saracen Sands Hotel & Congress Centre. Within just a 15-minute stroll, you'll find Isola Delle Femmine Beach and Capaci Beach. Highlights at this beachfront hotel include 2 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, facials and body treatments along with access to the sauna and hot tub. The buffet restaurant, Zisa, serves Mediterranean cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a children's swimming pool. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 4-property class Isola delle Femmine hotel, attractions include Palermo Harbour and Politeama Garibaldi Theater.

What's nearby

  • Isola Delle Femmine Beach - 8 min walk - 0.7 km
  • Capaci Beach - 13 min walk - 1.2 km
  • Capo Gallo Nature Reserve - 5 min drive - 5.6 km
  • Mondello Beach - 13 min drive - 10.8 km
  • Palermo Harbour - 17 min drive - 16.9 km

Getting around

  • Isola delle Femmine Station - 2 min drive
  • Palermo (PMO-Punta Raisi) - 13 min drive

Restaurants

  • ‪La Gritta - ‬14 min walk
  • ‪Kent - ‬5 min walk
  • ‪Ristorante Pizzeria Puccio Giuseppe - ‬8 min walk
  • ‪Lido Bagni Artu - ‬9 min walk
  • ‪Reindeer - ‬12 min walk

About this property

Saracen Sands Hotel & Congress Centre

Family-friendly hotel on the beach, with 4 outdoor pools
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Saracen Sands Hotel & Congress Centre, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 4-star Isola delle Femmine hotel is smoke free.

  • 1 building
  • 237 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Saracen Sands Hotel & Congress Centre offers 237 air-conditioned accommodations with a safe and complimentary bottles of water. This Isola delle Femmine hotel provides complimentary wireless Internet access.

Bathrooms include bidets and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Languages

English, French, Italian, Spanish

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Hotel Sirenetta

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Al Saraceno
  • Zisa

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Playground
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Cot (surcharge)
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 10.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: EUR 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number IT082043A1WUEPCWSQ

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Saracen Sands
Saracen Sands Village
Saracen Sands Village Hotel & Resort
Saracen Sands Village Hotel & Resort Isola delle Femmine
Saracen Sands Village Isola delle Femmine
Saracen Sands Hotel Congress Centre Isola delle Femmine
Saracen Sands Congress Centre Isola delle Femmine
Saracen Resort Beach Congress Hotel Palermo
Saracen Sands Village Hotel Resort
Saracen ds Village Resort
Saracen Sands & Congress
Saracen Sands Hotel & Congress Centre Hotel
Saracen Sands Hotel & Congress Centre Isola delle Femmine
Saracen Sands Hotel & Congress Centre Hotel Isola delle Femmine

Frequently asked questions

What is the cancellation policy at Saracen Sands Hotel & Congress Centre?

Saracen Sands Hotel & Congress Centre offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Saracen Sands Hotel & Congress Centre?

As of 16 June 2025, prices found for a 1-night stay for 2 adults at Saracen Sands Hotel & Congress Centre on 29 June 2025 start from AU$274.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Saracen Sands Hotel & Congress Centre?

Yep, Saracen Sands Hotel & Congress Centre has a free self car park.

Are there any beaches close to Saracen Sands Hotel & Congress Centre?

Yep, Saracen Sands Hotel & Congress Centre is a short 9-minute walk from Isola Delle Femmine Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Saracen Sands Hotel & Congress Centre?

Yep, there is an onsite spa at Saracen Sands Hotel & Congress Centre. It has a hot tub and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Saracen Sands Hotel & Congress Centre have a pool?

Saracen Sands Hotel & Congress Centre has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Saracen Sands Hotel & Congress Centre?

Saracen Sands Hotel & Congress Centre features a private beach, 4 outdoor pools and a full-service spa.

Is Saracen Sands Hotel & Congress Centre family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as cots/infant beds in the guestrooms, it's no surprise that Saracen Sands Hotel & Congress Centre is a hit with families.

Does Saracen Sands Hotel & Congress Centre serve breakfast?

You bet, complimentary buffet breakfast is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Saracen Sands Hotel & Congress Centre?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Saracen Sands Hotel & Congress Centre?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Saracen Sands Hotel & Congress Centre?

Check-in begins at 3:30 PM. Check-out time is 10:30 AM.

Are pets allowed at Saracen Sands Hotel & Congress Centre?

No, pets are not allowed.

Saracen Sands Hotel & Congress Centre Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 101 out of 316 reviews
Rating 8 - Good. 98 out of 316 reviews
Rating 6 - Okay. 56 out of 316 reviews
Rating 4 - Poor. 37 out of 316 reviews
Rating 2 - Terrible. 24 out of 316 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rabia

Stayed 4 nights in Jan 2025

10/10 Excellent

Maja

Stayed 1 night in Feb 2025

10/10 Excellent

Antonio, CAMBRIDGE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to the beach and great breakfast including GF options. The water took a long time to get hot.
Stayed 1 night in Dec 2024

2/10 Terrible

parmjeit

Disliked: Cleanliness, property conditions & facilities
Hotel was full of fire ants cockroaches and mosquitoes. My kids got bitten by ants .
Stayed 6 nights in Oct 2024

10/10 Excellent

Nita

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was very ice and all though it wasn't really that busy it was what we needed for the price. The rooms weren't as great as the pictures showed however we were only in them to sleep and that was ok. They provided GREAT SERVICE
Stayed 2 nights in Oct 2024

10/10 Excellent

Keith

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here for one night pre early flight home, had the buffet dinner which we had earlier in the year also but this time although good had a much reduced choice, we had recommended the stay to friends also and told them of the wonderful buffet so was disappointed
Stayed 1 night in Oct 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
Disappointed with food breakfast was cold
Stayed 1 night in Oct 2024

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big hotel clean, we had a big room with 2 queen beds Food was good too! Conveniently placed at 20 minutes from the airport! Nice beach too!
Stayed 1 night in Oct 2024

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

4/10 Poor

Keith

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
If you want a quiet holiday, this is not for you! Lots of large groups of holiday makers, loud music at both sides of the site. No options for eating unless you opt for full board (only one bar snack available, toasted sandwich) and limited bar options (the bar near reception closes at 5pm). But staff are helpful and welcoming, and premises kept very clean.
Stayed 7 nights in Sep 2024

4/10 Poor

Gatien

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 11 nights in Jul 2024

8/10 Good

Rajan

It is an okay hotel, definitely not 4 star as claimed. The room we were given was fairly basic, the furniture were old and out-dated, and needs upgrading. There was no kettle or any facility to have tea/coffee in the room. Beds were really hard and creaking, but we had two double beds in our room instead of one double bed, maybe suitable for family. Bathroom was okay, the cistern was constantly leaking, and the shower head had probably been there for ages, as we can see black discoloration, which could be harbouring Legionella, and can cause serious infection. Rooms were cleaned every day, fresh towels supplied. The pools were dirty and over crowded. Beach towels costs 2.50 Euro. One of my main complaints is that the drinking water supply was very limited, particularly in that hot weather it is important to drink plenty to avoid dehydration. Water was only available in the dinning area, with restricted access. The staff did not allow to fill up the water bottle. What a shame! Water is a basic human need and the hotel does not seem to care. Food was good, but became a bit repetitive, which is expected. Local white and red wines were for free, they were okay. The best part was the private beach, which was well staffed and the water was clean. We had a designated sun lounger so there was no hassle. The nearest train station was only 10 mins walk, and have easy train access to Palermo central. We used a taxi service of the hotel's contact, which was really expensive.
Stayed 8 nights in Jul 2024

6/10 Okay

Alma

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2024

8/10 Good

Abhinav

Stayed 1 night in Jul 2024

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
Stayed 1 night in Jul 2024

6/10 Okay

Radha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Food was not good

We stayed here for one night. It’s a very large resort hotel so we didn’t do much since we were passing though in between other destinations and plans. The pool was basic and the large one was closed for some reason when I tried to take my kids. I did not go to the beach which looked nice. The biggest bummer was their buffet dinner (30 euro per adult). It was not good at all. Food did not seem fresh and reminded me of cafeteria food. The rooms were clean and comfortable though. Very loud at night with music.
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Uncomfortable Budget Hotel Claiming 4 Stars

My gripe with this hotel is that it has a lot of potential to be a nice resort—as it’s facing one of the nicest beaches I’ve ever been to—but it lies about being a 4 star hotel. 4-star hotels, at a minimum, typically have room service, vending machines for after-hours food, and if not, some other form of late night food option. Saracen Sands Hotels offers NO OPTIONS for food after 10pm, so if you get there late and you don’t bring groceries or food with you, you will have a tough time eating. Another pet peeve of mine is that the hotel is stingy with how cold they let your room get. It can’t be colder than 22 degrees Celsius. Most hotels allow up to 18. We were sweating for part of the night and the staff refused to override the code and bring down the temperature. I would’ve gladly paid more money for a cooler room. Long story short, when you arrive at the hotel, it looks nice. Sort of like a Hilton. But then you realize almost everything is self-serve (you even need to go to the hotel front-desk to get pool towels because they don’t have them available at the pools or beach), the rooms are uncomfortable and let lots of noise through, and it’s hard to find food after 10pm.
Stayed 4 nights in May 2024

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised
Stayed 1 night in Jun 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used for one night before early flight home to save the early morning drive across Palermo. Will definitely use again during next visit. The self service buffet evening meal is a very good value, with excellent choices for the money
Stayed 1 night in Jun 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a modern facelift !! Other than that this is a killler venue! I’ll be back
Stayed 4 nights in Jun 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Joanruth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, up until we needed a taxi to the train station. The desk lady just kind of pointed the right outside and said you can catch a taxi over there. But the night before, the other lady at the desk said it would be no problem to call you a taxi. So there you go. Then the taxi guy I got us to the train station gouged us around $40.00
Stayed 1 night in May 2024