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Hotel plaza el dorado

Property class: 3

Photo gallery for Hotel plaza el dorado

Front of property
Standard Double Room
City Room
Restaurant
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
721 Calle Vicente Guerrero Centro, Pachuca, HGO, 42000
  • Place, Center of Art and Philosophy
    ‪3 min walk‬
  • Place, Independence Square
    ‪7 min walk‬
  • Place, Monumental Clock of Pachuca
    ‪7 min walk‬

Room options

View all photos for City Room

City Room

City Room

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Pachuca

Hotel plaza el dorado places you in the centre of Pachuca, steps from Hidalgo Theater and within a short 5-minute stroll of Center of Art and Philosophy. Highlights at this hotel include free cooked-to-order breakfast, a restaurant and free self-parking. .This hotel offers free WiFi in public areas and a 24-hour front desk. Each morning free breakfast is served. .Sights within a 10-minute walk of this 3-property class Pachuca hotel include Monumental Clock of Pachuca and Independence Square.

What's nearby

  • Hidalgo Theater - 2 min walk - 0.2 km
  • Center of Art and Philosophy - 3 min walk - 0.3 km
  • Independence Square - 7 min walk - 0.6 km
  • Monumental Clock of Pachuca - 7 min walk - 0.6 km
  • Cuartel De Arte Museum - 10 min walk - 0.9 km

Getting around

  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪Toks - ‬4 min walk
  • ‪Fika Café & Bar - ‬6 min walk
  • ‪Coffee Park - ‬7 min walk
  • ‪El Colonial - ‬6 min walk
  • ‪Crak coffee - ‬6 min walk

About this property

Hotel plaza el dorado

There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. Self parking is free.
  • 20 guestrooms or units
  • Cooked-to-order breakfast (free)
  • Front desk (24 hours)
  • Dining venue
Hotel plaza el dorado offers 20 accommodations, which are accessible via exterior corridors and feature blackout curtains. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to noon
  • A restaurant

Things to do

  • Shopping centre

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom

More

  • Access via exterior corridors
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

Property is also known as

Hotel plaza el dorado Hotel
Hotel plaza el dorado Pachuca
Hotel plaza el dorado Hotel Pachuca

Frequently asked questions

What is the cancellation policy at Hotel plaza el dorado?

Hotel plaza el dorado offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel plaza el dorado?

Yep, Hotel plaza el dorado has a free self car park.

Does Hotel plaza el dorado serve breakfast?

Yep, free cooked-to-order breakfast is available daily from 8:00 AM to noon.

Is there a free airport shuttle available at Hotel plaza el dorado?

No, Hotel plaza el dorado does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel plaza el dorado?

Yep, you can grab a meal at Hotel plaza el dorado's onsite restaurant.

What time are check-in & check-out at Hotel plaza el dorado?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel plaza el dorado?

No, pets are not allowed.

Hotel plaza el dorado Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 90 reviews
Rating 8 - Good. 27 out of 90 reviews
Rating 6 - Okay. 12 out of 90 reviews
Rating 4 - Poor. 8 out of 90 reviews
Rating 2 - Terrible. 8 out of 90 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Parking was easy and secure. The front staff was friendly and helpful.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Kazuhiko

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is good!
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Maria del cielo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy rooms/ bathrooms Unchanged bedsheets Door locks not working properly Property locks the main acces at nigth Poorly staffed Diferent prices per nigth that what was in the app...
Stayed 6 nights in Dec 2024
Verified review

2/10 Terrible

Alonso

Disliked: Cleanliness, amenities, property conditions & facilities
My last night I got into shower naked ready to take a shower on a cold, windy Pachuca night & no hot water. Got out of the shower. Called front desk, phone not working. Walked into reception @ requested hot water. 2am I asked if water was hot, yes they said. Took a shower with cold water. Water was never hot. Next morning before I checked out, I took another cold shower. How pathetic! Tower holder @ bath not working only towel hook on the wall. WiFi not working. They have several modems throughout but BAD signal everywhere. Nice glass wall facing the street. Amazing view.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bien ubicado, la atención es muy amable, tiene una buena relacion calidad-precio.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Brenda Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno completo y muy rico.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
El personal fue muy amable todo el tiempo. El desayuno ligero pero de buen sabor.
Stayed 3 nights in Nov 2025
Verified review

4/10 Poor

Joana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son viejas, la puerta rechinaba horrible, se llevaron las toallas y solo dejaron una, entraron sin tocar antes, demasiado ruido, el desayuno que ofrecen es horrible, las camas súper duras y las cobijas raspan horrible. Está en una muy buena ubicación pero el hotel es demasiado viejo y sin mantenimiento.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Bere

Liked: Staff & service, property conditions & facilities
Estuvo bien
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Alexandro

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A pesar de la limpieza hay manchas de humedad en las paredes del baño, las sábanas y fundas de la ropa de cama están viejas, percudidas y manchadas. Buen servicio pero pueden mejorar en esos aspectos
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Xochitl

Liked: Cleanliness, staff & service, amenities
La atención del personal
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Marco Antonio

Liked: Staff & service
Me parece un lugar céntrico, varias tiendas comerciales al su alrededor. El estacionamiento es amplio. Lo que no me gustó la limpieza fue a medias, los souvenirs no te dan más. Ejemplo la primera noche te dejan una botella de agua, jabones y un bote pequeño de shampoo. La botella la dejé casi vacía y al regresar a la habitación seguía mi misma botella, solicite otra y tenía costo extra Las toallas de baño tienes que pedirlas en recepción porque no hay dentro de las habitaciones. No había agua caliente en la regadera y al comentarlo con el personal solo responden así es aquí. Lo rescatable es que el desayuno es bueno, no hay muchas opciones pero tiene buen sabor y es limpio el restaurante.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

octavio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Está viejo y feo y las fotos que ponen ni siquiera y contrate el servicio con desayuno y estando ahí me dijeron que no lo incluía
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Abril Cristina

Disliked: Cleanliness, amenities, property conditions & facilities
Las tres habitaciones estaban muy sucias los baños asquerosos, los cuartos en muy malas condiciones. Un cuarto no tenía pasador de seguridad.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Mónica

Liked: Cleanliness, staff & service
Excelente personal, muy amable
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Mónica

Liked: Cleanliness, staff & service, amenities
El personal muy amable..
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Jorge

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Lo rescatable…ubicación y amabilidad del personal

Lo rescatable es la ubicación céntrica en Pachuca y la amabilidad del personal, pero es un hotel muy poco confortable y muy ruidoso para descansar, tiene que mejorar mucho y renovar el hotel para mayor comodidad de los huéspedes
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Juan Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Juan de Acapulco.

Todo bien, limpio, la recepcionista con un trato excelente, te ofrecen un desayuno sencillo pero se agradece, no me gusto mucho que tengas que pedir las toallas a la recepcion pero por lo demas todo excelente.
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Alexandro

Liked: Cleanliness, staff & service, property conditions & facilities
Horario del desayuno muy tarde
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Desastre

Realizamos el check in a las 16:00 HRS y la habitación estaba sin asear, no había jabón ni shampoo... La regadera no tiene accesorios para el shampoo ni el jabón 😐 todo en el.piso, la taza de baño bailaba y para vaciar el tanque en mal estado.... Si la oferta incluye que te asignen la peor habitación deberían de ponerlo en la aplicación de Hoteles.com
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar es seguro, está bien ubicado y cuenta con los servicios básicos, internet y estacionamiento. Muy amables.
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, habitaciones limpias
Stayed 1 night in Mar 2025