6/10 Okay
Andrew
10 Sept 2025
Liked: Cleanliness
Disliked: Staff & service
A place with so much promise
This place relies on the view! Which is truly incredible, from the room; restaurant; spa. But it is such a shame that the wonder ends there. I can only speak of the lake side view room we had, it was very small, struggled to find place for the both of us, a suitcase and a bag. The bathroom was underwhelming. Service at the restaurant was poor, drinks forgotten, food orders taken wrong, at times the waiters/waitresses just lack finesse. We waited over 40mins for breakfast on our first morning, again the saving grace is the view keeps your attention. Was underwhelmed by the food itself. Spa treatment rooms looked nice from what i could see but the thermal suite was abit run down, other guests just walking in with shoes on, there where guests walking outside the spa windows, not a place you could truly relax in, and not worth the price.
Its a crying shame, such an incredible setting, beautiful building with an awe inspiring view, let down by almost everything else. It was "okay" for 2 nights but just wished it was amazing :(
Andrew
Stayed 2 nights in Sep 2025