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Hotel Emma

3.0 star property

Photo gallery for Hotel Emma

Double Room
Double Room
Dining room
A hotel reception area with a check-in counter, a signboard with directions, a lit lantern, and a red carpet leading to the entrance.
A cozy seating area with leather sofas, a bookshelf, and a potted plant.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Laundry room
  • Room service
  • Housekeeping
The current price is AU$169
includes taxes & fees
28 June - 29 June

Explore the area

View map
Prästg. 31, Östersund, Jämtland, 83131
  • Place, Ostersund Town Hall
    ‪4 min walk‬
  • Place, Badhusparken
    ‪4 min walk‬
  • Place, Mid Sweden University
    ‪5 min walk‬
  • Airport, Ostersund (OSD-Are)
    ‪15 min drive‬

Room options

View all photos for Single Room

A hotel room with a bed, desk, chair, and a small table with a flower arrangement.

Single Room

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

9.0 out of 10
Wonderful
(55 reviews)
  • City view
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

A room with a sofa, a chair, a bed, a TV, and curtains with a geometric pattern.

Family Room

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 20 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

About the area

Östersund

At Hotel Emma you'll be within steps of Stadsmuseum and Kärnan Östersund. Highlights at this hotel include a complimentary breakfast. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a terrace. Other amenities include coffee/tea in a common area and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places within a 5-minute walk of this 3-property class Östersund hotel include Ostersund Town Hall and Mittpunkten Mall.

What's nearby

  • Stadsmuseum - 1 min walk - 0.2 km
  • Östersund Centrum - 3 min walk - 0.3 km
  • Ostersund Town Hall - 4 min walk - 0.4 km
  • Badhusparken - 4 min walk - 0.4 km
  • Mid Sweden University - 5 min walk - 0.5 km

Getting around

  • Östersund Västra Station - 4 min walk
  • Ostersund (OSD-Are) - 24 min drive

Restaurants

  • ‪Wedemarks Konditori - ‬1 min walk
  • ‪Bistro Žižkov - ‬1 min walk
  • ‪Espresso House - ‬1 min walk
  • ‪Tre Rum - ‬2 min walk
  • ‪Sir Winston Restaurant & Bar - ‬2 min walk

About this property

Hotel Emma

Free breakfast is available daily. Public spaces have free WiFi. Hotel Emma also features a terrace, coffee/tea in common area, and concierge services. You'll have access to the health club at a partner property.

This 3-star Östersund hotel is smoke free.

  • 18 guestrooms or units
  • Buffet breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Newspapers for purchase
  • Lift
  • No smoking on site
Hotel Emma offers 18 accommodations with coffee/tea makers and a hairdryer. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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The price is AU$240
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving outside front desk hours will receive a text message with key retrieval instructions.

Access methods

Front desk (limited hours)

Pets

  • Pets: SEK 135 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for SEK 375.0 per day.
  • Cots (infant beds) are available for SEK 75.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: SEK 135 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: SEK 75.0 per night
  • Rollaway bed fee: SEK 375.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number CHE-115.256.336

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Sweden. This property is rated 3 stars.

Property is also known as

Hotel Emma Östersund
Hotel Emma Ostersund
Emma Östersund
Hotel Emma Östersund
Emma Östersund
Hotel Hotel Emma Östersund
Östersund Hotel Emma Hotel
Emma
Hotel Hotel Emma
Hotel Emma Hotel
Hotel Emma Östersund
Hotel Emma Hotel Östersund

Frequently asked questions

What is the cancellation policy at Hotel Emma?

Hotel Emma offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Emma?

As of 26 June 2026, prices found for a 1-night stay for 2 adults at Hotel Emma on 28 June 2026 start from AU$169, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Emma family-friendly?

You bet! With amenities such as laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel Emma is a hit with families.

Does Hotel Emma serve breakfast?

Yep, free buffet brekkie is available on weekdays from 6:30 AM to 9:30 AM and on weekends between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Emma?

No, Hotel Emma does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Emma?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Emma?

Dogs are welcome at Hotel Emma, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Hotel Emma Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 489 out of 818 reviews
Rating 8 - Good. 261 out of 818 reviews
Rating 6 - Okay. 52 out of 818 reviews
Rating 4 - Poor. 14 out of 818 reviews
Rating 2 - Terrible. 2 out of 818 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family accommodations!
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the perfect hotel with all the nice touches to make it a very nice place to be.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and staff were very friendly and helpful. I really enjoyed the free breakfast at the cafe across the street that’s associated with the hotel. There’s plenty of really nice shops and restaurants all around the hotel. Excellent place for walks in town or down by the lake. Absolutely loved my stay.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Glynis

Dry nice hotel , friendly helpful staff . Excellent breakfast
Stayed 6 nights in Apr 2024
Verified

8/10 Good

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
Frendly staff.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Emma. We arrived late and used the self-check in service, which was very smooth. We were not in Östersund very long, so it was wonderful to stay in a central location to get a feel for the town. Loved that they sold some local products in their lobby. Great breakfast.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Really quaint property located in shopping district. The breakfast they offered was great and so was the staff. Negative: we parked where we understood was an allowed space in parking garage nearby but got a 600 krona ticket.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Hotel Emma. It is a small hotel with large rooms, a nice breakfast area and a lounge. The staff were very friendly and helpful. The room we stayed in looked like the bathroom had just been renovated. The hotel in conveniently located on the main shopping street so that we were able to walk to restaurants and activities. I highly recommend Hotel Emma.
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Quant hotel and gave a wonderful Swedish atmosphere. The only problem is parking is
Stayed 1 night in Apr 2025
Verified

8/10 Good

Johnny

Liked: Cleanliness, staff & service
Ok, but not more. Need som renovation. Small breakfast room. Friendly atmosphere.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Andrii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly, this turned out to be one of my best hotel experiences in Sweden. Everything felt just right — from the overall atmosphere to the small details. The place has a pleasant vibe, the staff are attentive without overdoing it, and the room was cozy, clean, and comfortable. Breakfast was really good, with fresh options and a calm setting to start the day. The whole stay felt effortless — smooth check-in, quiet nights, and a sense that everything is taken care of. It’s rare to find a hotel where everything simply works as it should, but this one definitely managed that. I’d be glad to come back.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
The room was well equipped. The Breakfast was very good. I missed nothing. Our room (33) could use a renovation. The ceiling was cracked and the paint was peeling. The hotel staff was very friendly and accommodating.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, room comfort
Sentralt koselig hotell. Litt gammelt, men sjarmerende.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
The staff was generous with their time and were very accommodating. They always tried to be helpful. I was able to borrow one of the hotels bicycles and it was extremely smooth and comfortable to ride. I had a wonderful time riding around the city and suburbs.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Carl-Oskar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt OK
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Loisann

Liked: Cleanliness, staff & service, property conditions & facilities
Would like elevator service to street level and electrical outlet in bathroom
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfekt frukost även för den som har speciella önskemål
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Per

Stort och fint rum och skön säng
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nära till allt. Perfekt läge
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jan-Åke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Läget mitt i stan. Trevlig, hjälpsam och kunnig personal. Rent och snyggt.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Maria

Liked: Property conditions & facilities
Mysiga rum, trevlig personal. Gratis och generöst fika som vi verkligen uppskattade. Lite varmt på rummet men öppnade fönstret. Minus för frukosten i annan byggnad som inte hade så bra alternativ om man inte var förtjust i yoghurt eller fil. Minus också för tvålen i badrummet som skulle vara kombinerad tvål schampo och fanns inget balsam. Mycket bra läge men var något stojigt en lönefredag dock inget som störde oss för mycket.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ann-Katrin

Liked: Cleanliness, staff & service, amenities
Lite slitet hotell men allt man behöver finns och det är rent och fint. Personal supertrevliga
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, amenities
Trevligt rum med bra sängar
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kerstin

Liked: Cleanliness, staff & service, amenities
Mysigt hotell, rent och snyggt och trevlig personal.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Göran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra läge, sköna sängar
Stayed 1 night in Jan 2026